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Rapid, breathtaking technology advances are forcing radical changes not only in how IT organizations function, but also in terms of their culture, leadership, and even careers. Combined with business, social and global trends, as well as technology investing (spending), IT organizations must accelerate their organizational change plans in order to survive and thrive. They must assess and plan for complete transformation – strategy, structure, people, processes, and tools. Are we preparing our IT professionals to plan for and make these changes? Are we helping them position themselves and their organizations for success in this dynamically evolving world? This keynote address, delivered by IT industry thought leader Peter McGarahan of McGarahan & Associates (www.mcgarahan.com), will explore the impact of rapidly changing IT and business trends on traditional IT careers, positions, and skill sets. The wake-up call he will deliver comes from four-star US General (Ret.) Eric Shineski: "If you don\'t like change, you\'ll like irrelevance even less." From there, McGarahan will discuss: • The urgent and undeniable need for IT professionals to examine their skill sets today against those required tomorrow; • The significance of industry and business changes as they radically impact IT organizations, cultures, professionals, and careers over the next five years; and • Recent game-changing developments, including cloud computing (hosted services and software solutions), the virtual desktop, mobile computing, IT sourcing, and remote / virtual workers. McGarahan’s call to action for IT Leaders is direct and powerful: “As IT leaders, we must coach our IT professionals out of and beyond their comfort zone, raise the bar on their expected ingenuity and vision to meet future challenges, and establish a sense of urgency in them. We must help them reevaluate and retool themselves for the limitless opportunities and possibilities in front of them to deliver business value, competitive advantage, and customer loyalty.”
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IT Technologies That Will Change
the Way We Work
Peter McGarahan President / Founder
McGarahan & Associates
About The Speaker
• 12 years with PepsiCo/Taco Bell IT and Business Planning
• Managed the Service Desk and all of the IT Infrastructure for 4500 restaurants, 8 zone offices, field managers and Corporate office
• 2 years as a Product Manager for Vantive
• Executive Director for HDI
• 6 years with STI Knowledge/Help Desk 2000
• Founder, McGarahan & Associates (7 years)
• McGarahan & Associates delivers service and support best practice consulting delivered through assessment / findings / recommendations / continuous improvement roadmap.
• Retired Chairman, IT Infrastructure Management
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My Journey
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IT Target Spending
Gartner research predicts Tablet sales
will reach 54.8 million units in 2011, with projected sales
of 214 million by 2014.
According to data Gartner published in
June, 2011 – there are 5 billion smartphones in use worldwide in
2010 and that number is expected to exceed
6.7 billion by 2015.
Forrester ’s 2011 prediction for IT purchases; 7.5%
growth in US; 7.1% growth globally.
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Companies are having a difficult time finding the people they need to fill their positions. As the world is becoming more technical, the sales
staff are having to become more technical, too,” Joerres
said.
There is persistent talent shortages across many
geographies and industry sectors frustrating
employers who struggle to find qualified talent amid an
oversupply of available workers.
Source: Manpower 2011 Talent Shortage Survey Results 6
ManpowerGroup Chief Executive Jeff Joerres said “the global skills shortage applied particularly to technical areas, like specialized trades.
The Wake-up Call
The IT Change Imperative • The development of all IT professionals should be a priority of IT Leaders.
• It’s a continuous process of learning, acquiring and utilizing highly valued and marketable skills.
• Prepare and position them for a long-term, successful and rewarding career in IT and Business (soon to be one-in-the-same).
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You Are CEO Of Your Career “Never forget that YOUR career is YOUR
business”
• Grove says a "mental fire drill" can help every career.
• Although your career may be on track, don’t ignore “turning points” that could lead to greater success -- or bitter failure.
• You've got to keep track of the market (demand for skills), watch for industry trends and look for better ways to do things or blow things up!
• Read (Leaders are Readers) , listen, travel, attend industry conferences, leave the comfort zone, volunteer, get picked for a cross functional team.
• The number one stumbling block for managers – arrogance – it hampers listening, learning and growing.
Andy Grove, former Intel CEO &
Author of “Only The Paranoid Survive”
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The Changing Customer / Worker
Successful eBusiness leaders will take a life-cycle view of their customers, invest in technology that will support multiple touchpoints and devices, and re-evaluate ownership
of online customer service strategy and operations. 9
Putting the Cloud First 1. Traditional IT Models taking a back seat
to the cloud (IT Investment).
2. 49% of CIOs said they were refocusing, not reducing IT head count.
3. Tablet and Smartphone use in the enterprise is being driven by the growth of cloud-based applications, in addition to the low cost and availability of these devices.
4. The cloud offers organizations flexible, cost-effective alternatives to deliver IT services.
5. The fragmented “Cloud” Services: • Core IT infrastructure as a service
• Applications or Software as a Service
• Business Process as a Service
• Internal IT Cloud for Enterprise Storage
• Public cloud services / mobile devices / personalization (music, movies, books and photos) vs. work
Traditional IT Roles will be seriously impacted by: • Consolidation and virtualization over true cloud
capabilities.
• Server and data center consolidation / virtualization will continue to be the dominant priority
• Consolidate IT infrastructure via server consolidation
• Automate the management of virtualized servers to gain flexibility and resilience
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The Age of Mobility
79% of CIOs said increased productivity is driving the adoption of mobile-devices in the enterprise.
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The breakneck pace of consumer adoption of smartphones, tablets, and related applications drives enterprise IT organizations to support mobilization of their core applications (and ultimately their business processes).
“Goin Mobile”
• Mobile technology is the driving force that underlies the forces influencing where IT will go and what it will become (“technology as a service”).
– Workforce (generational, virtual, project-based)
– Ubiquitous data (anytime, anywhere). Business Intelligence anyone?
– Cloud Computing (Where physically is my data again?)
– Social Media (end-of-life email?)
• Mobility is the biggest single trend across tech industry investment and innovation (outpacing even the cloud trend).
• The pace of smartphone innovation will be ferocious.
• Social Computing and mobile phones will expand their love affair.
• The smartphone will become the crucible for disruptive.
• Organizations will have dedicated mobile staff.
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Social Media • From the perspective of adoption, use,
productivity, and training, the “new” professionals are very comfortable with browser based collaborating, texting and Instant Messaging (IM).
• The development opportunity for this soon-to-be-dominant platform lies in the ability to simulate features and capabilities that mimic the social media sites and tools younger workers exploit today.
– Facebook, Twitter, YouTube, MySpace, texting
• Separating professional from personal computing will become increasingly difficult as each graduating class transitions into the workforce.
– Restrictions around popular Social Media sites 13
Consumerization of IT • BYOGTW = Bring Your Own Gadget to Work!
– No Fad (e.g. bring your doggie to the office – Free Lunch).
• CIO must educate the staff / the opportunity to focus on business problems & apps more than building & maintaining infrastructure.
• Consumerization of IT (BYOG)
– 37% of workers said they’ve used their own PC or Smartphone for work!
– 36% said that their company doesn’t provide the technology they need.
• Focus is on:
– Employee productivity.
– Creating an innovative environment.
– Being flexible and adaptive without sacrificing security, risk management and compliance.
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According to an IDC study 2011 Consumerization of IT: 40.7 % of the devices used by Information Workers to
access business applications are personally owned.
Technologies Shifting IT Focus
• Relocating IT into the business • Hire / place the right leaders in the right positions to
get the job done. • Tracking business outcomes (resulting impact) is the
only way to show how IT benefits your company. • Technology / Business
Innovation.
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Built 2 Last….. Good 2 Great….. Too Good 2 Go!
• Why do companies last, thrive, and then die?
• Why do great companies fail to see what everyone else sees and make the necessary changes they need to survive and thrive?
– Too Big Too Fail?
• Can they realistically change and compete (global, generational, technology, business, government regulations)?
• Is your IT holding your company back? – E.g. Blockbuster vs. Netflix (“we can’t do that”)
– E.g. Geir Ramleth, CIO at Bechtel (light at the end of tunnel was a speeding freight train)
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Rogue (Shadow) IT • A natural result of the tensions between the consumerization of
IT (mobile, social media, cloud and consumer technologies) and the traditional security and standardization of IT.
• The business finding support outside the Service Desk and IT.
• Can’t say ‘NO’ forever - - it’s an unstoppable tide of change.
• Partner, work with them; find a way to say ‘YES’.
– Come as partner to help them, not as the enemy to stop them.
• Placing key IT people into the business to further partnership and collaboration on business-technology-innovation.
• More of a focus on speed to market, new revenue lines and profitability rather than one ‘bottleneck’ funnel into IT.
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“Don’t save me a million, invest a million and make me a billion.”
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Senior leadership skills and focus
•Provide quick technology innovations • Focused on business capabilities •Know technology limitations •Top notch negotiation skills, a realistic approach and the
creditability card •Envision the art of possible
The new
marketable in-demand skills
• Leadership / Relationship building •Passion for business systems • Strategic & Digital thinking •Communication / negotiating expertise • Influential power / Problem Solver • Logical / engineering skills
Taking action now
• Fund Training • Fund Internships •Mentor / Coach •Reward / Recognize •Create new positions / roles •Promote ‘Good’ Turnover
Your Future Career
• Hybrid IT Professional - Provides leadership in devising and executing technology-enabled business ideas and initiatives.
• Business Innovation – A tech-savvy professional with good communication, process and business skills that locus on solving business problems and creating business opportunities.
• Business processing – BP redesign and integration and automation into state-of-art technologies.
• Business intelligence – An expert at data extraction and manipulation leverages analytical skills to correlate, trend and provide relevant business insights and directions for making better business decisions.
• Vendor management (VMO) – Managing the vendor sourcing relationship according to a playbook that maximizes the value from a relationship.
• Business-IT account management – An account manager responsible for a business function and ensuring that they are gaining the maximum value from invested technology and IT.
• Customer Service leader – Tech savvy, social media and customer / business professionals leads the companies effort on creating and delivering a customer-centric service delivery model / culture service focused on customer loyalty, retention and profitability
“It’s up to YOU to keep the next generation of
IT professionals trained, motivated and focused
on innovating and discovering the art of
possible”
Thank You!
Pete McGarahan
McGarahan & Associates [email protected]
714.694.1158
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