IT review to July 2011 and programme of workDavid Wells – Head of IT - August 2011

Review after Infrastructure refresh

After the Infrastructure refresh 2008-2011• Detailed analysis and discussions of before and after costs resulting in: - Reduction of a little under £2k/month - Refund of ~ £25k

• Number of calls to service desk down 50% against an increase in staff ~33% and greater functionality Calls average about 1.1/user/month industry average is 1.5

Activities so far this financial year

• ICO led ICE project – Making good progress

• Regional office moves

– Let down by C&W / BT – delays at all 3 offices

– Considerable effort, coordination, multiple visits

– Difficult supplier to manage – but no alternative

• Support for homeworker expansion

• Making the register available on DVD

• XP SP3 upgrade

• Add FOI knowledge base on to website

• Contract changes for new services ~38 in the 4 years of the contract

IT Programme of work – to July 2013• Major projects

– Replacement of DUIS and Finance

• To keep systems in support

– Windows 7 and Office 2010 upgrade

– Plus a raft of updates on minor products

• Bring new business benefits

– Knowledge management -IDOL pilot

– VoIP (softphones for homeworkers/ integration of regional offices

– Secure email

– Move ICON to use sharepoint 2010

IT Programme of work (cont• Others

– Potential to move Video conferencing to use the GSi WAN

– Improvements to phone help lines. Gather stats on call flows.

– Building on the CRM product for ‘single view of data controller’

– Improved staging/training environments. Ongoing work to replicate live

IT Programme of work (cont• Future (2011/12 work)

– Review Business Continuity / Disaster Recovery environments

– Review WAN links, GSi and GSi services

– Essential upgrades

– VMWare upgrade and improved functionality, Servers to 2008

– Improve resilience for Remote worker

Windows 7 and Office 2010• Substantial piece of work

– Need to complete work and for systems to be stable at end of Capita (extended) contract. Target go live Feb/Mar 2012 – pilot users ahead of that.

– New delivery mechanism for Virtual desktops – True ‘Gold image’ with additional software added as ‘tick boxes’

– Changes required to CMEH, Printall, Kofax scanning

Windows 7 and Office 2010 (cont– Will impact all users

– Some training will be required (although many people use Windows 7, office 2007/10 at home)

– ICE will be designed to take advantage of new functionality

– Many potential benefits/opportunities including improved sharing/collaborative working

Sundry work– Reviewing software portfolio – do we

have the right products at the right price and do people use what is provided?

– Review Blackberry/Laptop/3G dongle allocation.