IT Career Development Bulletproof Your IT Career

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IT Career Development: Bulletproof Your IT Care...

IT Career Development : Bulletp roof Your IT Career

There are some positive steps you can take to solidify and advance your career, even in these

challenging times.

Romi Mahajan

There are two battle-tested schools of career development:

1. Invest in constant growth and development.

2. Make yourself indispensable to an organization in any of a variety of positions.

To truly bulletproof your IT career, you need to commit to both schools simultaneously. Heres alook at how to do so while enjoying the here and now, and not simply projecting into the future.

Before we start, lets examine some assertions about the lives of IT professionals, gleaned from

poring over reams of data and hundreds of conversations with IT pros. Some clear themes emerge:

IT pros feel l ike theyre always under the axe. Theyre asked to manage more complexity with fewer resources and

justify what little they need.

IT pros feel like theyre always under the microscope. Its as if someone is w aiting for IT to mess up so the executive

suite can find yet another reason to cut IT.

IT pros would like to spend more time on skill development and continuing education, but the reactionary nature of

their jobs doesnt allow for this luxury.

IT pros feel unrecognized as value creators and innovators.

IT pros feel alienated from other employees in the organization, citing a lack of empathy and understanding of what

they do.

If none of these seem familiar, no need to read further. You must have gotten it right and set

yourself up for great success in the organization. On the contrary, if these themes resemble your

experience, read on.

Theres a six-step approach every IT pro can use to overcome these obstacles.

Step 1: Stop and ListenWhen polled, most IT professionals indicate that they have no time to get out of reactive mode. The

irony, they say, is that they want to get closer to the business and get in the mode of driving

innovation. However, the constant nature of fixing whats broken disconnects them from

communities within the organization with which theyd like to connect.

IT pros get into an inertial frame far too often and dont take the time to slow down, halt for amoment and redirect their energies to high value-added areas. In order to prosper, you have to

break out of that closed loop.

Step 2: Shadow and LearnAs you break out of your circuit, you must positively embrace a new role and new role model. This

could be an adjacent operational area or it could be something deep in the heart of the business.

Either way, find a mentor, shadow him, learn from him and learn more about your business.

You will not only learn a great deal throughout this process, you will also create real advocacy for

yourself within another part of the organization. This will serve you well both now and in the future.

Step 3: Know Thy CustomerThe single most important trait of any professional in any role in any company is to know the

customer. You must know the customer both from the perspective of deep knowledge of the

customers business and business processes, but also from the point of view of a personalrelationship.

Never accept that as an IT professional, youre in a support role and you have no customer. Your

customers are both internal and external. Your customers are both the business unit leaders and the

sales force, and the businesss customers who visit your Web site and see it as the face of your

company.

Know your customers and embrace them. They can be a great source of inspiration and innovation.A positive relationship with your customer is the surest way to safeguard yourself in times of

change.

Step 4: Beat Your Own Drum

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IT professionals can teach others, but they can also learn a lot from others within the business.

Specifically, IT can learn much from the colleagues in marketing. Their stock-in-trade is messaging

and communication.

The single most powerful e-mail Ive ever seen from an IT manager was a marketing message.

Knowing how busy, productive and passionate his team was, he sent a company-wide e-mail thatexplained to the company exactly what his team accomplished during the past month. The e-mail

included detailed statistics like IT blocked X number of spam e-mails, and moved a datacenter with

only two hours of e-mail and line-of-business system downtime.

Not a single person on the receiving end of the e-mail was annoyed. Instead, everyone was stunned

at the amazing work the IT team had quietly accomplished behind the scenes. There wereunprecedented kudos for the IT team following that message.

Step 5: Lead with PassionApproach your job and your career growth with unparalleled intensity and passion. Youll find that

attitude is infectious. More importantly, by displaying such enthusiasm, youll defeat the unfair and

nearly ubiquitous stereotype of the IT professional as functional, but low in emotional or social

intelligence.

Youll soon find yourself in the role of a real leader. That role and posture is a pleasant change from

the defensive or reactive position in which IT often finds itself.

Step 6: Improve. Rinse and RepeatThe learning and growing is a constant process. Never become complacent. Never think that going

through these five steps only once will y ield huge results.

Get better at each step, each time with a larger framework in mind. Youll soon find yourself

transcending your earlier state, looking forward to the future and thoroughly enjoying the present.

Career management might appear to be a luxury in the constantly busy world of IT. Managing your

career should never be consigned to the back burner, though. The role of the IT professional has

changed dramatically in the last 10 years, with new technologies, new management structures and

economic turbulence conspiring to create a time of both opportunity and nervousness. You need to

ensure youre spending time doing things that will truly help you reach your potential.

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Romi Mahajan [ mailto://thekkmgroup.com:25/default.aspx ] is president of KKM Group.

Prior to joining KKM, Mahajan was chief marketing officer of Ascentium Corp. A well-

known speaker on the technology and media circuit, he serves on a variety of advisory

boards and speaks at more than a dozen industry events per year.

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IT Career Development Bulletproof Your IT Career