IT and IM: Promises and Pitfalls Greta Lowe August 15, 2011

IT and IM: Promises and Pitfalls

Greta Lowe

August 15, 2011

IT and IM: Promises and Pitfalls—2—August 15, 2011

NASA Libraries Collaboration» NASA Information Services Alliance

(NISA)» Mission and Goals

» NASA Digital Library – NDL Successes: Information Tools

» NASA GALAXIE – Online Catalog» Ask-A-Librarian – Online Reference» ILLiad – Interlibrary Loan System

Pitfalls: IT and Cultural Challenges Collaboration: IT and IM

Agenda


Personalized user experiences Multiple channels of communication and collaboration Information Services accessed via mobile devices Smart phone apps for accessing, manipulating and storing information Dashboard collaboration sites for research areas Data mining tools Data visualization tools Repositories for NASA-produced research, reports, talks, images, videos Agency-wide access to all NASA library resources 24x7 research is possible in or outside firewalls NASA performs cutting edge research with state-of-the-art information tools

IT + IM = Information Innovation

NASA Information Services Alliance(NISA)


NISA Mission and Goals The mission of the NASA Information Services Alliance is to provide seamless and comprehensive

information services and tools required by the user communities of the Alliance members, in support of NASA’s mission and goals.

The goals of the NASA Information Services Alliance are:

» To ensure that all NISA members and their communities have seamless and timely access to information resources, services and tools regardless of their geographic location.

» To improve information services and support through increased resource sharing among NISA members.

» To develop and maintain the necessary technology and administrative infrastructure for improved and timely access to NISA resources.

» To promote, through innovative leadership, creative approaches to acquiring and sharing information products and services among NISA members and partners.

» To establish working partnerships with other Agency entities that support the creation, management, and preservation of NASA intellectual assets.

» To market and promote NISA services and tools throughout the Agency.IT and IM: Promises and Pitfalls—5—August 15, 2011

NASA Digital Library (NDL) NISA project working toward integration of the NASA libraries to become

the “NASA Digital Library”.» IT Driven» 24x7 availability» Desktop access to full-text content (e-journals and e-books), subject

specialists, resources, services and tools.» Increased access to NASA produced content» Access to externally published technical content» Shared fiscal responsibility» Reduced print collections» Reduced physical infrastructure



2010:2545 visitors, 4789 visits

Search

Services

Successes: Information Tools



NASA GALAXIEThe Agency’s Integrated Library System Since 1995

Total number of records: 667,759Total number of e-Resources: 31,217Unique visitors: 6337


NASA GALAXIE

Content is Center specific


2010:1223 Transactions

Since 2009


Ask-A-Librarian (AAL)

Currently, utilizing the NASA Enterprise Directory


Implementation has presented numerous technology challenges.

Going Live in 2011ILLiad


Request Status

Pitfalls: IT and Culture Challenges


IT Challenges Firewalls

» NASA personnel cannot view websites of other Centers. Trusted Relationships

» Many cost-effective library solutions are hosted by the vendor. Services are often implemented in non-standard environments.

Increased collaboration with IT teams is necessary» Libraries have traditionally been responsible for maintaining their own

information service environments. Information service managers don’t typically understand the increased need for IT governance.

Meeting User Expectation» Customer needs have changed. We need to deliver services to the customers in

their space of choice.» Customers are familiar with personalized services from Google, B&N, Amazon

etc. NASA information managers provide content that is suitable for world class research and desire to increase value added services to the customers.


Collaboration: IT and IM


Moving Forward

Firewall rules enabled for Agency information services and web spaces Integrate library specific standards into IT governance (e.g. MARC-XML, Dublin

Core, OpenURL) and mainstream technology standards into information services. Facilitate the trusted relationship for established library vendors. Establish guidelines for accessing and sharing information in the public domain to

facilitate the development of NASA library specific web services. (e.g. Google book search API, OCLC’s developers network).

Establish approved processes for communicating with customers via chat and video. » Chat and video needs to have the ability to be offered as a service.

Establish guidelines for offering services via mobile technologies on both the Android and Apple platforms without firewall interference.



Personalized user experiences Multiple channels of communication and collaboration Information Services accessed via mobile devices Smart phone apps for accessing, manipulating and storing information Dashboard collaboration sites for research areas Data mining tools Data visualization tools Repositories for NASA-produced research, reports, talks, images, videos Agency-wide access to all NASA library resources 24x7 research is possible in or outside firewalls NASA performs cutting edge research with state-of-the-art information tools

IT + IM = Information Innovation

Documents

IT and IM: Promises and Pitfalls Greta Lowe August 15, 2011