Issues Template

8/3/2019 Issues Template

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Label Values / Range

Ticket DATA

TICKETID

Department Identified by a code

TICKET SUB_CATEGORY

PRIORITY_OF_THE_TICKET CRITICAL, HIGH, MEDIUM, LOW

SUBJECT Limited Text (by drop down)

DESCRIPTION Free Text

Notes Free Text

Ticket Status

New, Submitted, Rejected, Closed,

Reopened, On hold, In process,

Confirm

Ticket Owner

Ticket Validated By

Ticket Assigned By

Ticket Assigned To

Employee DataEmp Number

Emp ID

First name

Middle Name / Initial

Last name

Alias

Date of Birth

Desk Phone Number including Extn

Mobile Number

Branch (identified by Code)Department

Designation

Emailid

Password

Reporting Manager

Date of Joining

Employee Status

Employee Type

Corporate DataDepartment Data Admin

Hr

IT

Networking

management

Inventory


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Branches

Location / Branch Data

User DataUser Type

User ID

Password

Designations Data Accounts ManagerAcc Employee

Administrator

Admin Employee

Area Manager

Branch Employee

Liasion Manager

Store Incharge

HR Manager

HR Executive

Audit Manager

Distribution Manager

Inventory Employee

Lens Manager

Inventory Manager

Procurement Manager

Purchase Manager

Team Manager

CEOMD

Network Manager

Network Engineer

Senior Software Developer

Software Developer

TopicsAdmin Community Affairs

Dispute Resolution

Employee Safety

MaintenanaceOthers

Parking

Personal Property

Personnel Records

Security

Smoking

Solicitation

Suggestion Program


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HR Annual Leave

Athletic&Recreational Functions

Attendance/Punctuality

Automobile Usage

Behaviour Of Employees

Business Entertaining

Clubs/Civic OrganizationCorn Off

Communication Systems

Company Products/Servers

Concerns Of Salary

Confidentiality

Conflicts Of Interest

Customer Relations

Disciplinary Procedure

Disclosure Of Benefits

Drugs,Narcoties,Alcohol

Educational AssistanceEmployee Classifications

Employee Counseling

Employee Supervision

Employer-Employee Relation

Employeement Agreement

Environment/Harassment

Equal Employment

Half-day Leave

Hiring

Holidays

Hours Of Work

Introductory PeriodLayoff and Recall

Leaves Of Absence

Lunch Facilities

Meal Breaks

Meal Reimbursement

Medical Procedures

Oppurtunity

Orientation and Training

Others

Outside Employement

Pay ProceduresPerformance Appraisals

Personal Appearance

Personal Finances

Productive Work

Promotion

Recognition

Relocation

Rest Breaks


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Retirement

Serious Diseases

Short-term Absences

Sick Leave

Termination Of Employement

Trade/Professional Assn

Transfer

TravelVacations

IT Problem Regarding POS Application

Problem Regarding TMS

Problem Regarding Inventory

Application

NETWORKING Keyboard

LAN Cable

LAN PortLaptop

Miscellaneous

Mobile

Monitor

Mother Board

Mouse

MS-Office

MS-Outlook Email Service

Networking Services

Others

Pendrive

PhonePowe Cable

Power Extension Box

Printer

Processor

RAM

Router

SMPS

Switch

UPS

DESIGNATION


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Remarks Origin of Data

Generation of Ticket ID is automatic. It can be

based on a seed given by the customer

Call it 'Team'

It is linked to a user and a ticket id

Whoever raises the ticket, that role will be the

owner of the ticket

Used in the business

Generated by the system in the database


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Sl No Issue Description Module Raised By

Reported

Date

Information to

Reproduce / Test

Data Priority


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Current

Status of

the issue Assigned By

Assigned

To

Solution

Start Date

Solution

Finish

Date Comments


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FILE NAME TYPE OF THE CONSTANT

CORE/ADMIN.ASPX.CS

STR_CONSTANT

ERR_MSG

DROPDOWNLIST_VALUE

DROPDOWNLIST_VALUE

DROPDOWNLIST_ITEM

STR_CONSTANTSTR_CONSTANT

STR_CONSTANT

STR_CONSTANT

QUERYSTRING

QUERYSTRING

QUERYSTRING

QUERYSTRING

QUERYSTRING

PATH

CORE/DASHBOARD.ASPX.CS

QUERYSTRING_VALUEPATH

PATH

CORE/GETEMPLOYEEDETAILS.ASPX.CS

STRNG_VARIABLE_VALUE

PATH

CORE/LISTTICKET.ASPX.CS

QUERYSTRING_VALUE

QUERYSTRING_VALUE

QUERYSTRING_VALUE

QUERYSTRING_VALUE

CORE/MANAGETICKET.ASPX.CS

STR_CONSTANTQUERYSTRING_VALUE

STR_CONSTANT

STR_CONSTANT

STR_CONSTANT

STR_CONSTANT

STR_CONSTANT

STR_CONSTANT

STR_CONSTANT

STR_CONSTANT

MSG

MSGMSG

MSG

STR_CONSTANT

PATH

ERR_MSG

CORE/NETWORKTICKETS.ASPX.CS

QUERYSTRING

QUERYSTRING


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QUERYSTRING

QUERYSTRING

CORE/REGISTEREMPLOYEE.ASPX.CS

DROPDOWNLIST_VALUE

DROPDOWNLIST_VALUE

ERR_MSG

DROPDOWNLIST_ITEM

CORE/TICKET.ASPX.CSDROPDOWNLIST_VALUE

DROPDOWNLIST_VALUE

STR_CONSTANT

STR_CONSTANT

STR_CONSTANT

SUCCESS_MSG

ERR_MSG

COMMON/CHANGEPASSWORD.ASPX.CS

ERR_MSG

SUCCESS_MSG

ERR_MSGCOMMON/LOGIN.ASPX.CS

QUERYSTRING_VALUE

STR_CONSTANT

ERR_MSG

QUERYSTRING_VALUE

PATH

COMMON/UPLOADEMPDETAILS.ASPX.CS

PATH

SUCCESS_MSG

ERR_MSG


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VALUE

cphMain

You do not have permissions to view this page

Name

ID

-- Nothing Found --

Admin TicketsHR Tickets

Network Tickets

IT Tickets

NetworkRequests.aspx?Category=1&Category1=1&Category2=1&Category3=1





~/common/ChangePassword.aspx

privi~/Common/ChangePassword.aspx

~/Core/Ticket.aspx

_UploadEmployee

GetEmployeedetails.aspx

status

_all_

assignedtome

1

_ticketticketid

Assign

Approve

Add Comment

Change Status

Assigned To:

Status Changed To:

Ticket #:

Assigned

Dear

Assigned to you. Please click following link to view details.Unassigned

Unassigned. Please click following link to view details.

Add Comment

ManageTicket.aspx?ticketid=

Please add comments.

Category

Category1


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Category2

Category3

Name

ID

Employee and Reporting manager should of same department

-- Nothing Found --

Name

ID

Ticket Was Created.

Dear {0},

Your Ticket Was submited successfully,

Your Ticket ID is:{1}

Dear {0},

Mr/Mrs {1} Was Raise the Ticket successfully,

The Ticket ID is:{2}

Please


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23'>ACCEPT or REJECT the Ticket.


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FILE NAME TYPE OF THE CONSTANT

CORE/GETEMPLOYEEDETAILS.ASPX.CS

COLUMN NAME

COLUMN NAME

COLUMN NAME

COLUMN NAME

COLUMN NAME

COLUMN NAMECOLUMN NAME

COLUMN NAME

COLUMN NAME

COLUMN NAME

COLUMN NAME

COLUMN NAME

COMMON_DAL.CS

STR_CONSTANT

PARAMETER

TICKETDA.CS

Name of a SPPARAMETER

PARAMETER

PARAMETER

PARAMETER

PARAMETER

PARAMETER

Name of a SP

PARAMETER

PARAMETER

QUERY

STR_CONSTANT

STR_CONSTANTPARAMETER

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUEDATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE


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DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

Name of a SP

PARAMETER

PARAMETER

PARAMETERPARAMETER

PARAMETER

Name of a SP

PARAMETER

PARAMETER

PARAMETER

PARAMETER

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUEDATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

EmployeeDA.CS Name of a SP

Name of the parameter

Parameter Value


Parameter Value


Parameter Value

Name of the parameterParameter Value


Parameter Value


Parameter Value


Parameter Value


Parameter Value


Parameter ValueName of the parameter

Parameter Value


Parameter Value


Parameter Value


Parameter Value

This is used for Insert the details in database where

table name is Employee


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Query


Parameter Value


Parameter Value

EmployeeDA.CS

Query

Column Name

Column Name

Column Name

application Exception

String variable

String variable

EmployeeDA.CS Query

Column Name

Column Name

Column Name

Column Name

Class Properties

Class Properties

Class PropertiesColumn Name

Column Name

Column Name

EmployeeDA.CS

Query

class property

class property

Column NameColumn Name

EmployeeDA.CS

string

parameter

DataAcess

Name of a SP

Parameter Value

This is used for changepassword

This is used for forgot password

This is used for desgination


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Parameter Value

class property

Column Name

class property

Column Name

class property

Column NameEmpNumber

class property

Column Name

Column Name

Column Name

Column Name

Column Name

Column Name

Column Name

Column Name

Column NameColumn Name

Column Name

Column Name

Column Name

Column Name

Column Name

Column Name

EmployeeDA.CS Query

EmployeeDA.CS Query

Column Name

Column Name

Column Name

Column Name

Column Name

Column Name

EmployeeDA.CS Query

Get direct employees

Column Name

Column Name

Column Name

List Employee


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Name of the parameterName of the parameter



STR_CONSTANT

COLUMN

STR_CONSTANT

STR_CONSTANT

STR_CONSTANT

STR_CONSTANT

STR_CONSTANT

STR_CONSTANTSTR_CONSTANT

ARGUMENT_OF_METHOD

STR_CONSTANT

STR_CONSTANT

STR_CONSTANT

STR_CONSTANT

STR_CONSTANT

PARAMETER

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUEQUERY

DATAREADER_VALUE

DATAREADER_VALUE

DATAREADER_VALUE

EmployeeDA.CS

BulkUpload

CONNECTION_STRING_NAME

QUERY

TABLE_NAME


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VALUE

EmpNumber

EmpName

EmailID

DateOfBirth

DateOfJoining

BranchMobileNo

EmpType

Dept

Desgn

TotalExpInMonths

ReptManager

ConnString

@retVal

spInsertTicket@Subject

@Description

@departmentID

@CategoryID

@EmpID

@PriorityID

spGetTicketDetails

@ticketID

@dataFilter

select * from v_ticketDetails t

where AssigneeEmpID = @empid

and t.status=@empid

ticketID

Subject

Description

DepartmentID

Department

Priority

TicketCategory

status

createdby

FirstNameLastName

emailId

Reporting_ManagerID

AssigneeEmpID

AssigneeEmpID

AssigneeFN

AssigneeLN

AssigneeEmail


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notes

changedon

firstname

lastname

sp_AddComment

@ticketid

@notes

@changedby@newStatus

@newAssignee

spGetNetworkTickets

@category

@category1

@category2

@category3

ticketID

Subject

Description

DepartmentPriority

Status

ChangedBy

ChangedOn

spRegisterEmployee

@EmpNumber

EmpNumber

@FName

FirstName

@LName

LastName

@EmailIDemail

@Password

Password

@MobileNo

Mobile

@DesignationID

ID

@DepartmentID

ID

@DOB

DateOfBirth@DOJ

DateOfJoining

@BranchID

ID

@RM_EmpNo

EmpNumber

@EmpType

EmpType


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update Employee set password=@newpassword where empid=@empid

@newpassword

NewPassword

@empid

empid

select password,firstname,lastname from Employee where EmailID=' + emailid + "'"

password

firstname

lastname

e-mail id not found in our database

Your TMS password

Dear {0},
Your Password is:{1}

select cat.Ticket_CategoryID,cat.code,cat.name,e.EmpID,e.FirstName,e.LastName,e.EmailID"

+ " from Ticket_Category cat"

+ " left outer join Emp_Privilege p on cat.Ticket_CategoryID = p.Ticket_CategoryID"

+ " left outer join Employee e on e.EmpID = p.EmpID"

+ " where cat.ParentID =" + ParentDepartmentID + " and isnull(PrivilegeID,3) = 3 order by cat.Ticket_C

ticket_categoryid

code

name

EmpID

EmpID

FirstName

LastNameFirstName

LastName

EmailID

select designationid,name from designation where DepartmentID=" + DepartmentID

ID

Name

designationidname

Domain

emailid

Common_DAL

spLogin

emailid


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@password

password

EmpID

employeeID

FirstName

empFirstname

LastName

empLastnameEmpNumber

email

empEmail

DesignationID

Designation

deptID

departmentName

rmID

rmFirstName

rmLastname

rmEmailBranchID

BranchName

BranchCode

BranchArea

BranchLocation

DepartmentID

PrivilegeID

select branchid, code + ' - ' + BranchName code from branch

BranchID

code

SELECT EmpId,EmpNumber,FirstName,LastName,e.DepartmentID,

+" dept.Name + ' - ' + deg.Name designation FROM [Employee] e "

+" inner join Designation deg on e.DesignationID = deg.DesignationID"

+" inner join Ticket_Category dept on (dept.Ticket_CategoryID = e.DepartmentID and dept.ParentID = 0)"

+" where isnull([status],1) = 1 and EmpType = " + (byte)Constant.EmployeeType.HOD))

empid

EmpNumber

FirstName

LastName

designation

DepartmentID

select e.EmpID,e.EmailID,LastName + ', ' + FirstName +' [' + d.Name +']' name

+ " from Employee e inner join Designation d on e.DesignationID = d.DesignationID"

+ " where e.RM_EmpNumber='" + rmEmpNumber + "'"))

EmpID

name

EmailID


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select emp.EmpNumber empnum,emp.FirstName empFirstname, emp.LastName empLastname,emp.MobileNo Mobil

+ "rm.FirstName rmFirstName," + " dept.Name departmentName," + " desig.Name Designation,emp.EmailID e

+ " b.BranchName BranchName" + " from Employee emp" + " inner join Ticket_Category dept on dept.Ticket_C

+ " inner join Designation desig on desig.DesignationID = emp.DesignationID left outer join Branch b on b.Branc

+ " left outer join employee rm on emp.RM_EmpNumber = rm.EmpNumber"

empnum

empFirstnameempLastname

MobileNo

DateOfBirth

DateOfJoining

Designation

departmentName

rmFirstName

spUploadEmployee

@EmpNumber

@EmpName

@EmailID@MobileNo

@DOB

@DOJ

@Department

@Designation

@Branch

@ReportingManager

@TotalExpInMonths

@EmployeeType

SELECT * FROM UploadEmployee

EmpIDEmpNumber

EmpName

EmailID

ContactNo

Branch

EmployeeType

DOB

DOJ

Designation

Department

ReportingManagerTotalExpInMonths

delete from UploadEmployee where EmpID=" + EmpID

spUpdateEmployee

@EmpID

@EmpNumber


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@EmpName

@EmailID

@DOB

@DOJ

@Branch

@ContactNo

@EmployeeType

@Department@Designation

@TotalExpInMonths

@ReportingManager

where

= @empid

inner join Employee e on e.EmpID =

inner join Employee RM on RM.EmpNumber = e.RM_EmpNumber and RM.EMPID = @empid

inner join Emp_Privilege pri on pri.Ticket_CategoryID = t.DepartmentID

where pri.EmpID = @empid

select tc.StatusID,COUNT(tc.statusid) [count] from Ticket t inner join Ticket_ChangeLog tc

on t.Current_Ticket_LogID = tc.Ticket_ChangeLogIDinner join Ticket_ChangeLog cre on cre.Ticket_ChangeLogID = t.Creation_LogID

cre.ChangedBy

group by tc.StatusID

select tc.StatusID,COUNT(tc.statusid) [count] from Ticket t inner join Ticket_ChangeLog tc

on t.Current_Ticket_LogID = tc.Ticket_ChangeLogID

where tc.Assignee = @empid

group by tc.StatusID

@empid

StatusID

count

StatusID

countselect e.EmpID,e.EmailID,LastName + ', ' + FirstName +' [' + d.Name +']' name"

+ " from Employee e inner join Designation d on e.DesignationID = d.DesignationID"

+ " where e.RM_EmpNumber='

EmpID

name

EmailID

excelConnectionString

Select * FROM [Sheet1$]

BulkUploadTable


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tegoryID"


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eNo,emp.DOB DateOfBirth,emp.DOJ DateOfJoining,"

pEmail,"

tegoryID=emp.DepartmentID"

hID = emp.BranchID"


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Ticket DATA LabelCORE/TICKET.ASPX

TICKETID

TICKET_CATEGORY

TICKET SUB_CATEGORY

PRIORITY_OF_THE_TICKET

SUBJECT

DESCRIPTION

Notes

Ticket Status

Ticket Owner

Ticket Validated By

Ticket Assigned By

Ticket Assigned To

Employee DataCOMMON/CHANGEPASSWORD.ASPX

NEW_PASSWORD

CONFIRM_PASSWORD

COMMON/FORGOTPASSWORD.ASPX

EMPLOYEE_EMAILID

COMMON/LOGIN.ASPX

USERNAMEPASSWORD

COMMON/UPLOADEMPLOYEEDETAILS.ASPX

PATH_OF_THE_FILE_TO_BE_UPLOADED

CORE/ADMIN.ASPX

DEPARTMENTS

Admin


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HR


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IT

NETWORKING

EMPLOYEEID

DATE_OF_JOINING

EMPLOYEE_NAME

AREA/BRANCH

EMAILID

DATE_OF_BIRTH

CONTACT_NO

TOTAL_EXP_IN_MONTH


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REPORTING_MANAGER

EMPLOYEE_TYPE

DESIGNATION

CORE/REGISTEREMPLOYEE.ASPX Emp Number

First name

Last name

Date of Birth

Mobile Number

Branch Code

EmpType

Department

Designation

Emailid

Password

Reporting Manager

Date of Joining


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Values / Range Remarks Origin of Data

Generation of Ticket ID is automatic. It can be

based on a seed given by the customer

Corporate, Branch, Accounts,

Inventory, Admin, IT, HR Call it 'Function / Department'

Call it 'Team'

CRITICAL, HIGH, MEDIUM, LOW

Limnited Text (by drop down)

Free Text

Free Text It is linked to a user and a ticket id

New, Submitted, Rejected, Closed,

Reopened, On hold, In process,

Confirm

Whoever raises the ticket, that role will be the

owner of the ticket

Community Affairs

Dispute Resolution

Employee Safety

Maintenanace

Others

Parking

Personal Property

Personnel Records

Security

Smoking

Solicitation


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Suggestion Program

Annual Leave

Athletic&Recreational Functions

Attendance/Punctuality

Automobile Usage

Behaviour Of Employees

Business EntertainingClubs/Civic Organization

Corn Off

Communication Systems

Company Products/Servers

Concerns Of Salary

Confidentiality

Conflicts Of Interest

Customer Relations

Disciplinary Procedure

Disclosure Of Benefits

Drugs,Narcoties,Alcohol

Educational Assistance

Employee Classifications

Employee Counseling

Employee Supervision

Employer-Employee Relation

Employeement Agreement

Environment/Harassment

Equal Employment

Half-day Leave

Hiring

Holidays

Hours Of WorkIntroductory Period

Layoff and Recall

Leaves Of Absence

Lunch Facilities

Meal Breaks

Meal Reimbursement

Medical Procedures

Oppurtunity

Orientation and Training

Others

Outside EmployementPay Procedures

Performance Appraisals

Personal Appearance

Personal Finances

Productive Work

Promotion

Recognition

Relocation


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Rest Breaks

Retirement

Serious Diseases

Short-term Absences

Sick Leave

Termination Of Employement

Trade/Professional Assn

TransferTravel

Vacations

Problem Regarding POS Application

Problem Regarding TMS

Problem Regarding Inventory

Application

Keyboard

LAN CableLAN Port

Laptop

Miscellaneous

Mobile

Monitor

Mother Board

Mouse

MS-Office

MS-Outlook Email Service

Networking Services

Others

PendrivePhone

Powe Cable

Power Extension Box

Printer

Processor

RAM

Router

SMPS

Switch

UPS


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Accounts Manager

Acc Employee

Administrator

Admin Employee

Area Manager

Branch Employee

Liasion Manager

Store Incharge

HR Manager

HR Executive

Audit Manager

Distribution Manager

Inventory Employee

Lens Manager

Inventory Manager

Procurement Manager

Purchase ManagerTeam Manager

CEO

MD

Network Manager

Network Engineer

Senior Software Developer

Software Developer


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Table Name 1: Data Type Column Name Data Type

int EmpID int

varchar(15) EmpNumber varchar(50)

varchar(50) FirstName varchar(500)

varchar(50) LastName

varchar(50) EmailID Data Typenvarchar(500) Password int

varchar(15) MobileNo int

int DesignationID int

int DepartmentID int

date DOB

date DOJ Data Type

int BranchID int

smallint Status varchar(50)

smallint EmpType varchar(500)

varchar(15) RM_EmpNumber intint

Table Name 5: Data Type Column Name Data Type

int BranchID int

varchar(50) Code varchar(50)

varchar(50) BranchName varchar(500)

varchar(50) Area

varchar(50) Location

Data Type

int

int

int

int

DTable Name 2:

Employee

Privilege

Table Name 3:

Emp Privilege

Table Name 4:

Designation

Table Name 6:

BranchPriority

Table Name 7:

Category_Priority


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Column Name Data Type Column Name

PrivilegeID int TicketID

Code varchar(255) Subject

Description text Description

int Ticket_CategoryID

Column Name int PriorityIDEmp_PrivilegeID int Current_Ticket_LogID

EmpID int DueHours

Ticket_CategoryID int Creation_LogID

PrivilegeID int DepartmentID


DesignationID int Ticket_CategoryID

Name varchar(50) Code

Description varchar(50) Name

Display_Order varchar(500) DescriptionDepartmentID int ParentID


PriorityID int Ticket_ChangeLogID

Code int TicketID

Description int StatusID

varchar(50) Assignee

text Notes

Column Name varchar(50) ChangedBy

Category_PriorityID datetime ChangedOn

Ticket_CategoryID

PriorityID Data Type Column Name

Hours int StatusID

varchar(50) Code

varchar(500) Description

ta base Table details Tables =12 ; Stored Procedures=8Table Name 8: Ta

Ticket

Upl

Table Name 9:

Ticket_Category

dbo.spR

Table Name 10: d

Ticket_ChangeLog

dbo.

dbo.sp

dbo.s

dbo.spG

dbo.sp

dbo.sp

Table Name 11:

Status


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Data Type Column Name

int EmpID

varchar(15) EmpNumber

varchar(50) EmpName

varchar(50) EmailID

datetime DOBdatetime DOJ

varchar(50) Branch

varchar(15) ContactNo

varchar(10) EmployeeType

varchar(50) Department

varchar(50) Designation

int TotalExpInMonths

varchar(50) ReportingManager

Purpose

INSERT THE DATA INTO EMPLOYEE TABLE

For Authencatin

Insert tickets details into Ticket employee

TICKETS DETAILS FROM TICKET TABLE

For Add comment

To see all types of tickets

For upload emp details

for update

le Name 12

adEmployee

Date Base Stored Proceduresp NameegisterEmployee

bo.spLogIn

spInsertTicket

etTicketDetails

_AddComment

etNetworkTickets

ploadEmployee

pdateEmployee


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Whenever we submit the ticket the ticket is insert into the database the label is displayed as ticket sub

Whatever we raise the tickets that will display on DashBoard as various catorories

1 .New Tickets

2.Submitted Tickets

3.Rejected Tickets

4.Onprocess Tickets

5.Onhold Tickets6.closed Tickets

Note: It will Display Basis on Privileges

For Team Member , it will display in label as team manager tickets

This is same for ticket Manager also

Ticket submit Output Screen


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ited successfully. Else Ticket not submited successfully.

Documents

Issues Template