Issue17

NEW BUSINESSMATTERSY o u r l o c a l b u s i n e s s t o b u s i n e s s j o u r n a l

BUSINESS TIPS AND ADVICE!Issue 17/2011 October/November

Points of Interest in this Issue:• Customer Care – Local Workshop on 23 November (p5)

• 20% Discount for Christmas Parties of 10 or more (p11)

• Property Tax Claims to be made by 31 January 2012 (p22)

• Rented Office from only £40 per week, plus service (p24)

• Free Corby Trouser Press with made to measure suit (p28)

• Waste Collector gives £100 Cash Back Guarantee (p34)

Model Shown Avensis T2 2.0 D-4D Tourer with metallic paint. *Offer available on models shown when ordered, registered and financed on a 3 year non-maintained Toyota Contract Hire agreement between 1st October and 31st December 2011 at participating Centres. Based on 10,000 miles per annum, excess mileage charges apply. Other finance offers are available but cannot be used in conjunction with this offer. Terms and conditions apply. Indemnities may be required. Finance subject to status to over 18s only. Toyota Financial Services. Subject to availability. The 5 year warranty is a 5 year/100,000 mile manufacturer warranty. To maintain the warranty, customers must service their vehicle in accordance with the standard Toyota service schedule for the full 5 year period. For more information on the terms and conditions please contact Toyota (GB) plc on 0844 701 6200. Prices correct at time of going to press.Avensis T2 2.0 D-4D Tourer Official Fuel Consumption Figures in mpg (l/100km), Urban 42.2 (6.7), Extra Urban 60.1 (4.7), Combined 52.3 (5.4). CO2 Emissions 142g/km.

Westover Toyota Business Centre516 Wallisdown Road, BournemouthTel: 0800 999 2245 [email protected]

Avensis T2 2.0 D-4D Tourer

Built in Britain. Made for business.

*Offer based on Toyota Contract Hire with metallic paint.

For £289.00+VAT per month*

(Business users only)

Initial Rental £920.00+VAT

Followed by 35 Rentals £289.00+VAT

CO2 Emissions 142g/km

BIK Banding 20%

P11d Value £19,895.42

To Ferndown

Wallisdown RoadAlderney

CanfordHeath

Ringwoo

d Roa

d

To P

oole To Bournemouth Town CentreA3049

B3068

B3074

To Corfe Mullen

WestoverNissan

*BUSINESS USERS ONLY. All prices exclude VAT. Prices subject to change in manufacturer prices, residual values or interest rates. Finance Leasing is available subject to status and conditions on eligible vehicles.Figures shown are subject to an initial and final rental. Guarantees and indemnities may be required. Finance Leasing provided by RCI Financial Services Limited, PO Box 495, Watford WD17 1GL. E&OE.

Q: WHO OFFERS THE WIDEST RANGE OFLIGHT COMMERCIAL VEHICLES IN THE UK?

CABSTAR. CLASS LEADING PAYLOAD CAPACITY2.5 dCi range includes: Dropside, Tipper, Box van

FROM £249 +VAT PER MONTH

NEW 2011 NAVARA. CLASS LEADING PULLING POWER2.5 dCi 190 PS with 450 Nm Torque 3.0 V6 dCi 231 PS with 550 Nm Torque now availableNAVARA FROM £289 +VAT PER MONTH

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Westover Nissan Bournemouth514 Wallisdown Road, Dorset BH11 8PTTel: 0800 999 [email protected]

Book a Westover test drive today

> 3 years warranty & RAC



WO9562 Comm 105x144_Clr_NBM 01/07/2011 16:06 Page 1

NEW BUSINESS MATTERS October/November

To receive a FREE copy go to www.newbusinessmatters.com Page 3

Editor’s NoteHere we are after a long summer when things in business have certainly been tough, but is this the time to be cutting back on your advertising and marketing spend? I would suggest not and to explain why I have a little conundrum for you.

Can you answer me this?A man wakes up in the morning after sleeping under advertised sheets on an advertised mattress. He then showers with an advertised gel, washes his hair with advertised shampoo and shaves with his favourite advertised razor. He then puts on designer/advertised clothes; sits down to a breakfast of advertised cereal and have a cup of advertised coffee!

After this he drives to his office in an advertised car, where he then signs in to his advertised computer, most probably making a call on his advertised mobile phone on the way! Then…he refuses to advertise his business, says advertising does not pay and when his business, the one he will not advertise, goes to the wall, he advertises it for sale!

If you believe in your business and want to survive…. then advertise!Please note we are also here to offer Business Tips and Advice through this ‘business to business journal’ but if you are wanting some ‘new business’ then you should take a close look at our Advertising Packages, as well as our excellent Marketing Packages, which have added features and advantages such as an email marketing campaign and website advertising, so please do get in touch for an informal no obligation chat.

Kind regards

Peter Westwood

You can be the only company of your trade or profession represented in this local

business to business journal.

For details on the ‘marketing packages’ available, please contact: Peter Westwood on 01202 233580

or email [email protected]

New Business Matters UK LtdSpacemaker House, 518 Wallisdown Road

Bournemouth, Dorset BH11 8PTTel: 01202 233580

The information contained within this publication is not intended to be complete. Whilst the publisher endeavours to ensure the accuracy of the information contained within this publication, its accuracy cannot be guaranteed and the publisher accepts no liability for the use of, reliance on or the accuracy of such information. The views expressed do not necessarily reflect the views of the publisher and therefore the publisher accepts no responsibility for them. All artwork and editorial is copywrite and may not be reproduced without prior permission from the publisher.

© New Business Matters UK Limited January 2009

Designed by: Kerry Phillips, Palm Design

Printed by: Remous Limited, Sherborne

Published by: New Business Matters UK Limited

CONTENTS02 WESTOvER MOTORS 04 ACCOUNTANCy05 CUSTOMER CARE 06 CARE TRAINING07 CLEANING SPECIALIST08 CONSTRUCTION MATTERS 09 EMPLOyMENT LAW11 EvENTS/PARTIES12 FSB MATTERS13 INSURANCE MATTERS14 INTERNET MARKETING15 INvESTMENT SERvICES16 IT PRODUCTS/SERvICES17 LETTINGS & LANDLORDS18 OFFICE ENvIRONMENTS19 PR MATTERS21 PRINT AND DESIGN22 PROPERTy TAx 23 RADIO ADvERTISING24 RENTED OFFICES25 CORPORATE RECOvERy26 SIGNS & DISPLAyS27 STRATEGIC ADvICE28 TAILORING SERvICE29 vIRTUAL PA31 vOICE & DATA MATTERS32 TAx FREE INCOME AND INCOMES32 HR CONSULTANCy33 BOOKKEEPING SERvICES33 COURIER SERvICES34 WAR ON WASTE35 CASH ACCESS

ACCOUNTANCY MATTERS October/November

Page 4 To advertise in this local journal telephone 01202 233580

Are you aware of the penalties for late filing of accounts with the Registrar of Companies? In the June/July edition I

referred to the filing penalties for late submission of self assessment tax returns. I thought it would now be useful to remind the readers who own Limited Companies of the amended late filing penalties that have been introduced as a result of the Companies Act 2006.

Following the initial accounting period, private limited companies must deliver accounts within nine months from the end of its accounting reference date; if not the following penalties will apply.

How late the accounts are delivered: Penalty:

Not more than one month £150

More than one month but not more than three months £375

More than three months but not more than six months £750

More than six months £1500

Note: The above penalties are doubled for any company that files late having also filed late for the previous year.

TIP: The preparation of accounts for limited companies can take longer than you think, so give the accounting records to your accountant well before the filing deadline!

PENALTIES FOR LATE FILING OF ACCOUNTS

By Richard Osborne, Director at Hill Osborne

Hill OsborneLogo Variant 1

C H A R T E R E D A C C O U N TA N T S & B U S I N E S S A D V I S E R S

DSM – Design Solutions in MediaD1, Arena Business Centres, Holyrood ClosePoole, Dorset, BH17 7FP, UK[T] 0845 500 4600 [E] [email protected]

Hill Osborne, Tower House, Parkstone Road, Poole, Dorset BH15 2JHTel: 01202 678555 Fax: 01202 666071

Email: [email protected] www.hill-osborne.co.uk

Our aim is to provide you with the best possible service and we do this by giving you a direct access to the Partner who is responsible for your affairs. This ensures that they will be able to develop a close relationship with you and establish a thorough understanding of your business. Clients can take advantage of a wide range of services as listed below.

• Auditing• Accountspreparation• Taxationcomplianceincluding

SelfAssessment• PersonalandCorporateTaxPlanning• InheritanceTaxPlanning

• PayrollBureau• BusinessStart-upsandadvice

onacquisitionsanddisposals• Raisingofbusinessfinance• Managementconsultancy• Companysecretarialservices

If you are looking to change your Accountant, or indeed appoint one for the first time, then why not contact Hill Osborne and take advantage of an initial FREE one-hour consultation. For further information please phone Andrew Hill or myself on 01202 678555 or send an email to either [email protected] or [email protected]

CUSTOMER CARE MATTERS October/November


What are our expectations of people on the frontline? We’re asking them to interact with our most important asset – our

customer - but are we preparing them to do these tasks well, or are we setting them up for failure?

• Have you ever cringed listening to what your people say on the phone?

• Is there more business available, but sales are often missed?

• Do your customer service people have the skills and confidence to recognise a business opportunity?

Studies show that 80% of people will not to go back to a business/organisation after a bad customer service experience, and 60% indicated that the main reason for recommending a company was “outstanding service”.

So, is it not time to realise that some of your best sales people are the ones who interact on a daily basis with your customers, your receptionist, service engineer, accounts or support desk and so on?

A good experience with your company and your people will

go a long way. A bad experience will probably go even further!

Do you lose business due to poor customer care?

By Alistair Powell, MD of Sandler Training

Customer Care Workshop - 23 November at Dorset Chamber Sandler’s Strategic Customer Care workshop provides training and coaching

that ensure you make the most of your customer relationships.

This programme is for people who want to know how to: • Developoutstandingcustomerrelationships• Dealwithdifficultpeople• Buildconfidencetomakeoutgoingcalls• Understandthebestwaytoup-sellandcross-sell

Whowillbenefitfromthisprogramme? Anyonewhoisincontactwithyourcustomers,including:• Receptionists • Salesengineers• Accounting • Techniciansandserviceengineers• Warehousestaff • Deliverydrivers

The next workshop will be on 23rd November, at the Dorset Chamber of Commerce. http://www.dcci.co.uk/training-events/Improve-Your-Customer-Care

For more details, contact: [email protected]• 01202 651329 www.wessex.sandler.com


CUSTOMER CARE MATTERS October/November

CLEANING MATTERS October/November


01202 [email protected]

• Windows

• Floors

• Laundry & Dry Cleaning

• Signs & Facias

• Carpets & Upholstery

• Cleaning & Hygiene Supplies

CLEANforceSupport Services Ltd

COMMERCIAL CLEANING CONTRACTORSOFFICES - LEISURE - RETAIL

CLEANforceSupport Services Ltd

300 Wimborne Road Winton Banks Bournemouth BH9 2HN

Do you need a little ‘specialist’ cleaning?

By Paul Gowing, MD of Cleanforce Ltd

Specialist cleaning services are an essential factor for every healthy business, whether its contract cleaning for commercial or retail

premises, one off deep cleaning; floor restoration & cleaning with ongoing maintenance programs or high level window cleaning, we all need a little ‘specialist’ cleaning now and again, but who do you turn to for these services?

Ideally you should look for a local organically grown company that have the expertise to meet all your cleaning needs. Someone who will work in partnership with you and who has experience in the leisure and sports industry, retail outlets, car showrooms schools, restaurants and office premises where high standards are essential.

But where do you find someone who can provide excellent service that is delivered to all clients however large or small? Well look no further because at Cleanforce our professional integrity

means everything to us and this has enabled us to retain contracts locally over the last 11 years.

By providing in-house training, to ensure your criteria are met on every occasion, we are also able to employ and retain the best operatives, to ensure your expectations are exceeded.

Various packages are available, irrespective of the size of your organisation or your budget and we are pleased to offer all customers a FREE Initial Consultation, without obligation and at short notice where possible.

To obtain 10% off your first 3 Months Service please contact Cleanforce for a quote before 30th November 2011

Don’t delay, clean the Cleanforce way. For all enquiries contact Paul Gowing on 01202 516655 or send an email to: [email protected]


CONSTRUCTION MATTERS October/November

Some innovative concepts have been created using Modular Technology and in doing so it has saved commercial clients valuable

construction time, while improving on quality, reducing risk and saving money. Now using those same philosophies, that have redefined big commercial projects, it is possible to help home owners and add value to their properties, without the headache of months and months of disruption to their family life.

Modular units can be used for Bathrooms, Garages, Roofs, Room Extensions, Loft Conversions, Barn Conversions and many more! To construct a typical room onto a house by conventional methods would normally take at least 8 to 12 weeks. By doing this with modular units it would only take 4 weeks, saving around 60% of the time.

If you want to investigate how Modular Technology can help you save time and money then you need to choose a company that can offer the full turnkey solution, someone who will meet with you to discuss the best solution for you, including dealing with Architects and Engineers for all the required drawings and submissions, ensuring the works comply with all statutory design and construction regulations.

At EWL International we have all these facilities in-house, giving you one point of contact to deliver the whole project from start to finish, including dealing with planners, building control and the statutory bodies like gas, water and electricity.

To find out more please do give me a call on 01202 853300 or send an email to www.ewlinternational.com

Using Modular Technologyin the Domestic Market By Andre Vanheerden from EWL International

Planning Design Construction Funding Operating Maintenance Refurbishment Modular

We are an international construction company and together with our subsidiary companies we specialise in; Project Design and Construction Management, planning, surveys, architecture, design engineering, building control, refurbishments, and the provision of additional project funding. We can also supply RotaDock developments, a dry stacking system for boats, and Modular Technology for railways, student accommodation, schools, houses, car parks, office buildings and many more.

We have created these different divisions so clients can choose to use only a certain discipline of the project or if required the full turnkey solution

EWL International LtdDiscovery Court Business Centre, 551-553 Wallisdown Road, Poole, BH12 5AG

Email: [email protected] Website: www.ewlinternational.com

EMPLOYMENT LAW MATTERS October/November


Changes in Employment LawBy Susie Sanusi, Dickinson Manser LLP Solicitors

Staffmattersoitisimportantthatbusinessesreviewhowtheyworkwiththeirstaffandensuretheyareuptodatewithchangesinemploymentlaw.TwohottopicsofthemomentinthisareaaretheuseofsocialmediabystaffandthechangesbeingmadebytheAgencyWorkersRegulations2011,whichcameintoforceon1stOctober2011.

Social media is being increasingly utilised by businesses but, with an estimated 6 out of 10 staff using social media at work, is this all good for business? The Conciliation Service claim that abuse of social media costs the UK economy £14 billion a year so it is important that employers consider how they can get the most out of social media whilst limiting the dangers associated with it such as lowered productivity. Acas has launched a useful guide for employers dealing with these issues.

It recommends drawing up a workplace policy on social media and clearly highlighting the consequences of breaching it but also reminds employers to react reasonably.

The Agency Workers Regulations 2010 change the employment law approach to agency workers in various ways. For instance from their first day on the job they will become entitled to have access to information on the employer’s job vacancies as well as to the employer’s facilities such as childcare. After 12 weeks in the same job they will then get further rights such as to equal treatment in respect of pay and other working conditions, including annual leave.

Ifyouwouldlikemoreinformationoneitherofthesetopics,pleasecontactSusieSanusion01202673071.Alternativelysendanemailto:[email protected]

Probate, Wills & Powers of Attorney|Divorce/Family Law| Commercial Matters|Employment Advice| Court Representation|Accident Claims|Moving Home| Parking Available

Big business, small business, we’re the business.• commercial leases

• commercial property transactions

• property development

• business transfers

• commercial agreements

• shareholder/company matters

• partnership matters

• dispute resolution and mediation

• employment law matters

For a no obligation discussion, please contact Mark Daniels or James Love on 01202 673071

BROADSTONE – 221 The Broadway – 01202 692308

POOLE – 5 Parkstone Road – 01202 673071

www.dickinsonmanser.co.uk


1 1Welcome to more

VILLAGE hotel Bournemouth

EVENT MATTERS October/November


Is your boss lacking in good old festive cheer and refusing to reward the troops with a Christmas bash to round off a hard

working year?

Then it’s time to employ your devastating powers of persuasion – all strictly within reason of course!

• Go for subtle manipulation rather than explicit groveling.

• Find out what other departments, or even competitors, are doing for their Christmas party, and drop it into the conversation.

• Remind them of just how much profit you have made for the company this year.

• Point out how a party works wonders for team spirit and bonding. The chance to socialise and get to know team members better will result in closer and more efficient working relationships. Just make sure you don’t take that too literally!

• Offer to take on the organisation of the event. It will give you the advantage of hopefully getting the type of party you would like, as well as promoting your willingness to take a lead in the office.

• If none of that works, use the guilt card. Start organising your own party with a whip round for the drinks kitty and make sure you invite the boss.

Organise your own Christmas Party from just £15.00 per person, subject to availability!

You can have a bespoke private party where we can create your ideal evening for you in your own private room; whether you want a buffet, 3 course meal, disco and DJ or a live band – we can work with you and your budget! Alternatively you can join one of our Party nights in the Inspiration Suite……

Thursday 1st December - Disco Explosion Party Night

Friday 2nd December – Robbie Williams Tribute Night

Saturday 3rd December – Robbie Williams Tribute Night

Tuesday 6th December – Disco Explosion Party Night

Wednesday 7th December – Take That Tribute Night

Thursday 8th December – Disco Explosion Party Night

Friday 9th December – Disco Explosion Party Night

Saturday 10th December - Disco Explosion Party Night

Sunday 11th December – Flairs & Flicks Party Night

Tuesday 13th December - Disco Explosion Party Night

Wednesday 14th December – Boyslife Tribute Night

Thursday 15th December - Disco Explosion Party Night

Friday 16th December - Disco Explosion Party Night

Saturday 17th December - Disco Explosion Party Night

Sunday 18th December - Flairs & Flicks Party Night

Tuesday 20th December – Mods & Rockers

Wednesday 21st December - Flairs & Flicks Party Night

Thursday 22nd December – Love Train – Soul Night

Friday 23rd December - Flairs & Flicks Party Night

20% off for groups of 10 or more if you book before the end of November, but they are filling fast, so please act quickly!!!

To organise your own Christmas Party, or to join in on one of our Party Nights in the Inspiration Suite, select a date from the list above and call us NOW on 0844 847 2972

Wessex Fields

Deansleigh Road

Bournemouth

BH7 7DZ

Is your boss being a Scrooge this Christmas?

By Robyn Lindsay from Village Hotel Bournemouth

FSB MATTERS October/November


FSB Rewards Councils for Small Business Support The FSB hosted Councillors and Officers, involved in economic development, from across Dorset at the third annual FSB Small Business Friendly Awards. These Awards are designed to highlight initiatives undertaken by the county’s local authorities in supporting our small business community.There are three Awards available and, in emphasising their commitment to small businesses, all councils submitted nominations. The Presentation ceremony was attended by representatives from the county’s councils, and the respective winners announced were:

Best ‘Small Business Friendly’ Procurement Policy Bournemouth Borough Council - Provided a series of free workshops aimed at small and micro businesses, in order to help them apply for public sector contracts. Almost 600 SME’s have been reached through these workshops.

Best ‘Small Business Friendly’ Programme or CampaignBournemouth Borough Council - Provided a £1million Recession Fund for use in stimulating local economic activity. The fund supported a Dragon’s Den” style project called “Bournemouth Face the Dragons”, aimed at helping start up costs for new businesses.

Best All Round Small Business FriendlinessChristchurch Borough Council - Offered many initiatives to assist small businesses, such as planning a public procurement event, ensuring fast payment of invoices, highlighting SBRR,

an ongoing programme of business engagement and the co-ordination of a programme of town centre events.

The variety of nominations highlighted the significant efforts being made by local councils. The Awards help to promote examples of best practice and the more innovative and positive approaches in encouraging and improving local economic regeneration within the small business sector. The FSB exists to promote an environment in which small business can survive and thrive and the 4,000 members within Dorset look to local government to help create such an environment. There are many awards programmes for businesses, but not for councils to highlight the ‘sometimes less well known’ support and initiatives that they provide to the business community.

The FSB in Wessex continue to value these awards very highly and now consider them vitally important in working together effectively with Local Authorities.

FSB Regional Office, Christchurch Tel: 01425 280080 E-mail: [email protected] Eames, Development Manager, Wessex Tel: 07920 846684 E-mail: [email protected]

FSB website [email protected]/wessex

FSB Local Contacts:

The Federation of Small BusinessesThe FSB is Britain's leading business organisation with over 200,000

members. It exists to protect and promote the interests of the self-employed, and all those who run their own business.

The FSB in Dorset has 4,000 small businesses as members.FSB Regional Office: 01425 280080 : www.fsb.org.uk/wessex

Dorset Council Award Winners with FSB Wessex Regional Chairman Ken Moon

To find out how toreceive award winningservice call theBournemouth team on 01202 764322.

Agent of The National Farmers Union Mutual Insurance Society Limited.

We do right by you

A localinsurer withawards forboth homeand carinsurance. 2011

BEST CARINSURER

WINNER

AD-AWD1 Bournemouth 144x220:Layout 1 27/09/2011 13:29 Page 1

INSURANCE MATTERS October/November


To find out how toreceive award winningservice call theBournemouth team on 01202 764322.

Agent of The National Farmers Union Mutual Insurance Society Limited.

We do right by you

A localinsurer withawards forboth homeand carinsurance. 2011

BEST CARINSURER

WINNER

AD-AWD1 Bournemouth 144x220:Layout 1 27/09/2011 13:29 Page 1

INTERNET MATTERS October/November


Google Merchant is a cost effective way of ensuring customers find your site by also submitting products that appear in organic

shopping listings.

Sales conversion rates of these visitors are often double that of other sources as customers are already interested in the product before they land on your site.

So how can you make Google Merchant drive more traffic and sales to your site?

Ensure the Price is CompetitivePrice is a big driver for users searching on Google Merchant so look at your competition to ensure your pricing captures the most traffic.

Optimise your TitlesA formula for how your product title should read is “Manufacturer/Brand + Product Name + Colour / Type / Specifics” and allows you up to 70 characters.

Identify your ProductsFor online retailing products providing brand and manufacturer ID helps products appear on the “compare prices” option.

Get a ReviewLeading Review sites like Bizrate; Ciao; Dooyoo.co.uk and PriceGrabber.co.uk, appear to influence Shopping results. Reviews are shown more regularly than ever in the product search results and also help give credibility to your site.

Measure and ImproveUsing Google analytics you can separate your sales channel for Google Merchant so that you can monitor your sales and make changes to improve individual product sales.

Radikls.com and Green Message have teamed up together to be provide your website development, marketing and email marketing needs.

Get the Best from Google Merchant

By Tim Birch, Radikls.com

INVESTMENT MATTERS October/November


The US dollar has been declining for well over a decade. The decline as measured by the US dollar index has so far been 42%. The

dollar index measures performance against a basket of major currencies. The prime driver of the decline has been America’s ballooning debt. In the US stock market, a weak dollar has been a good thing and kept corporate profits strong as overseas earnings have translated favourably back into dollars.

However, it is at times like this that we need to consider history. In the late eighties and early nineties Japan created too much debt, the Yen slid in value, money became cheap, the economy suffered a false boom and a property bubble.

Today, Japan’s debt is a crippling 200% of GDP. Paradoxically, Japan’s “lost decade” has seen their currency strengthen substantially across the globe.

So, are there parallels between the US today and Japan circa 1990? In recent years, the US has issued way too much debt to finance itself, the dollar has slid in value, money became cheap post Y2K, a property boom occurred and this has now been followed by a 32% decline in average US house prices. If a Dollar recovery takes hold, investors who are prepared to accept the risks and go against the grain may be handsomely rewarded.

Dollar Recovery Curious Japanese Parallels?

By George Rowe from Pritchard Stockbrokers

Hill Osborne, Tower House, Parkstone Road, Poole, Dorset BH15 2JHTel: 01202 678555 Fax: 01202 666071

Email: [email protected] www.hill-osborne.co.uk

Pritchard is an independent firm owned by the people who work in the business. It is dedicated to the provision of investment management services for individual

clients, trusts and charities. At Pritchard we aim to provide a tailored, personal and high quality service for all clients. We have full access to all recognized exchanges

covering the full range of Equity, Fixed Interest and Derivatives.

• DiscretionaryManagedPortfolioService

• AdvisoryManagedportfolioService

• ExecutionOnlyDealingService

• IndividualSavingsAccounts(ISA’s)

• ContractsforDifference(CFD’s)

• TradedOptions

www.pritchard.co.uk

Roddis HouseOld Christchurch Road

Bournemouth, BH1 1LG

Tel: 01202 297 035Fax: 01202 555 177

Email: [email protected]

If you would like a portfolio review and impartial advice on your investments please call our Investment Desk on 01202 297035 or send an email to: [email protected]

IT MATTERS October/November


Last month saw some unprecedented rainfall across Dorset, causing widespread travel disruption and road closures. Last winter the Forum of Private Business (FPB) warned that staff absenteeism through the cold snap could cost SMEs £230m.Increasingly it seems we need to adapt our lives and businesses to accommodate a more varied climate with greater weather extremes. Long range forecasts elude to the potential for further snowfall this winter; many companies are considering what they might do to help protect themselves from the effects and therefore gain a competitive advantage.With travel being the first service to suffer the effects of weather and the foremost causeof cost to business, many firms are working towards having a more mobile workforce. In reality, there are many reasons this may be attractive-in addition to ensuring a continuity of business; it can enable growth withoutre-location, help mitigate some of the ever increasing fuel cost and form part of a more efficient and environmentally aware culture.From the perspective of a home-worker myself; having avoided any absenteeism over the last 5 years - I can say that whilst the company benefits from the efforts of my toil; I also benefit from the reduced disruption and stress brought on by accumulation of work inherent in travel disruption.Because information is the life-blood of any business, without which the heart will cease to pump; it is essential to make this available to the individuals employed to manage it whilst the business retains control over it. This entails institution of an electronic system for documents. All information may be shared, used for collaboration and viewed whilst itis managed, controlled and (perhaps most

importantly) backed-up to secure against effects of a natural disaster.Merely contemplating the enormity of designing and implementing an information management system is enough to bring most busy business owners out in a cold sweat.Copyrite has experience of instituting successful information management systems in-house and on behalf of many clients that are already reaping rewards. It is normally possible to show a good ROI (anything as little as 2 years in some cases) without taking into account any of the one-off unforeseen returns intrinsic in events like severe weather.In fact, the process of understanding current protocol and designing the system often unveils many opportunities to streamline or automate manual and potentially time consuming processes, freeing staff time for more productive purposes. Those businesses where paper processes are intensive are most likely to show a quick ROI although every business is different and has its own requirements.Copyrite have a wide range of software technologies available to create the possibilities that electronic documentation may bring and the experience necessary to deliver an effective solution. With one clear quarter left before winter really sets in, now could prove an ideal time to find out how a digital system may benefit your firm.

Copyrite are offering a no-obligation initial consultation to allow you to make the decision for yourself and to find out more please call 01202 848866 or send an email to [email protected]

Stormy WEathEr? By Ben Summerfield, Copyrite Business Solutions

LETTINGS MATTERS October/November


The Assured Shorthold Tenancies (AST) was introduced in the Housing Act 1988 for tenancies that did not exceed £25000 per

annum, however important changes in the 1996 Act means that;

• a new tenancy will automatically be a shorthold tenancy, unless the landlord gives written notice that it will not be a shorthold tenancy

• the landlord has a right to possession if you owe at least two months’ or eight weeks’ rent (rather than three months’ or 13 weeks’ rent)

• it will be easier for the landlord to evict you if you cause a nuisance or annoyance to other local people

• if the landlord agrees a new or replacement shorthold tenancy with you, you have a right to a statement of the main details of the tenancy agreement if he or she does not provide a written agreement

• as a shorthold tenant you will only be able to refer your rent to a rent assessment committee during the first six months of the tenancy

ASSURED SHORTHOLD TENANCIES

By Sharon Canning from Move on Rentals

420 Poole Road, Branksome, Poole BH12 1DF

Since April 2007 all deposits, taken on a rented property that has entered an Assured Shorthold Tenancy, must be protected. Most Landlords choose either My Deposits, (the Landlord retains the deposit) or The Dispute Service (the deposit is sent to the scheme to protect). The Landlord must lodge the deposit within 14 days of receiving it and the Section 21 Notice cannot be issued until after the protection. Failure to protect can also bring serious consequences!

Your Office, Your Life

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Your trusted partner, wherever you are, whatever you are doing, now

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Ace Office Environments are pleased to announce the acquisition of Aspects Corporate Sales further

enhancing our Workwear team.

In August 2011 Aspects Corporate Sales was acquired by Ace. This added over 20 years embroidery experience to our in-house Workwear team.

With our in-house embroidery team we offer you a full range of Workwear including Chefs Whites, Coveralls, Suits, Trousers and High Viz as well as Promotional Clothing such as Polo Shirts, Hats and Bags, and we can add those personal finishing touches whether it be your name, slogan or your company logo.

We can also offer full screen and transfer print services for when your design is larger or more complicated. So you can be sure we have an option for you.

So you’ve selected your garments now what? At Ace we can offer you a full personalisation service thanks to our dedicated specialist in-house embroidery team, who are able to take your logo design and translate this into an embroidery design for you to approve, before embroidering it onto your garments. Don’t have a logo? That’s not a problem we can offer full design and consultation services. Supplying you with a proof and advising you on the best possibilities going forward.

OFFICE ENVIRONMENT MATTERS October/November

PR MATTERS October/November


But perhaps the biggest change is in the way news is gathered. Once the domain of trained journalists, it can now be gathered by anyone – citizen reporters! However, old school journalism survives because it still needs to be processed, placed in context and delivered in meaningful dispatches, rather than an aimless torrent of information.

Falling sales and shrinking revenues have seen newspapers at every level contract in a process of media re-alignment that is far from finished. Regional newspapers have been particularly hard hit with some titles changing from daily to weekly, redundancies and new working practices established at nearly every paper over the last couple of years.

The broadcast media is not immune from change either, increasingly relying on supplied footage, syndicated news bulletins and independent production companies. All of which means journalists are changing the way they work. Where once they gathered stories from a network of contacts nurtured, or so legend has it, over long lunches and longer drinking sessions, nowadays they are increasingly office-bound and rely on tip-offs, desktop research and that bastion of information management, the press release.

A new poll suggests that while journalists are becoming more reliant on social media for their stories, Facebook and Twitter are still not as influential as Public Relations.

Oriella PR Network, an alliance of 15 communications agencies in 20 countries, polled nearly 500 journalists and found that 47 per cent are using Twitter (up from 33 per cent a year ago) and 35 per cent are using Facebook as a source (up from 25 per cent a year ago). Only four per cent said they use social media, including blogs, as their first source in researching a story.

The primary resource used by journalists is public relations – a whopping 62 per cent said PR agencies are their first port of call.

The survey certainly backs up our recent experience at Seeker. For the last few years we have been hiring seasoned journalists to write print-ready stories that papers are only too happy to use with supplied photography. Busy news desk operations need a network of reliable contributors to provide quality content. The days of dashing off a press release in bullet point form and riddled with spelling mistakes in the knowledge that someone would tidy it up before it goes to press are long gone.

So it’s not all doom and gloom. In fact, one of the most striking statistics in Oriella’s Survey is that it appears journalists are happier with 44 per cent saying they enjoy their job more despite working harder – 45 per cent report having to produce more content and a third saying they work longer hours.

News content and marketing support for your business is available from Seeker.

Seeker support your company's marketing by providing quality content, whether it's writing an article, shooting photos/video, or creative design work. With a highly skilled and experienced team including award winning journalists and photographers we have the breadth of knowledge required to raise the profile of your business.

To find out more please visit www.seeker.uk.com or call us now on 01202 779604

Press Releases – Number one source for Journalists

By Steve Cook, MD at Seeker

The way we access the news is undergoing a massive change with the spread of social media and the advances in mobile digital technology. News is instant, on-going and delivered in seconds, often while it is still happening.

www.remous.com

01963 250920

Remous is bringing Christmas Cards to BournemouthGet your corporate identity out there and give your customers a bespoke Christmas Card, choose from one of our designs or supply your own.

From 50 Cards upwards.

Digital Colour outer – Black Inner.

Diamond Flap Envelopes included.

Design Service available.

Hassle free print service – Order and Expect.

Variable data service available.

Formed 30 years ago Remous has become one of the most versatile print

companies in Dorset.

We have constantly re-invested in the latest technology to ensure

the highest quality available with quality control maintained

through our ‘In House’ Production ethic.

Familyownedandrun,weareabletobringthebenefits

of corporate print management and production coupled

with ‘hands on’ personal customer relationships.

PRINTING MATTERS October/November


All markets appear to be getting more competitive and this walks hand in hand with the fact that businesses need to be

promoting themselves in the most professional and proactive way possible. But the old age quote of how to get “value for money” has become more and more prominent in the last two years.

Speaking from a printer’s perspective, the world is changing with the advent of e-books, email and web marketing, but there has been a resurgence in direct mail, more specifically variable data personalised mail-shots. Therefore, if promoting your business is more important than ever then you need to consider a combination of electronic marketing and printed literature, as it is working well for many businesses and we are seeing this upward trend.

So, how do you get the best “value for money” now that you want to produce some promotional literature with direct personalised mail? A simple answer – knowledge! Your first step is to choose a company that could offer you all these facilities in-house and who know what they are talking about, have the experience to assist you in what you are trying to achieve and will not only give you better results, but can even move you into new directions, give you new ideas and keep you at the forefront of your competition.

Imagine ten years ago if you were the first to send 100 letters to your key prospects, addressed to the appropriate person, in particular by their first name, how great that would have been for your company back then? Well the truth of the matter is, if you were to do that today you would be pleasantly surprised at the response you will get, especially if you a working with people in design and print that give you access to new ideas and possibilities, which will allow you to enjoy the benefits that this activity generates.

There are so few companies that can offer, design, digital or litho print, in house binding, personalised mailing, variable data print and distribution, all under one roof, but this is the only way to ensure the best quality and the most efficient production. These qualities lead you to cost effective print, great lead times and thus “value for money” so, the next time you have a project in mind you need to choose your design and print partner carefully.

In-house production is the only way forward as this will yield fantastic benefits! The minute a job has to move from one place to another you lose quality control, but more importantly it immediately costs extra money, and loses you value. If you are having difficulty in finding a company that can offer all these facilities under one roof then you need to give Remous Design and Print a call for your ‘free’ personalised quotation, to see how much value we can give you!

Promote yourself with Personalised Mail-shots!

By Alan Bunter from Remous Design and Print

For a FREE one hour consultation, to discuss all your print requirements, with our Sales Manager Peter Westwood, who is based in our Bournemouth Sales Office, please give him a call on 07875 676 667 or send an email to [email protected]

PROPERTY TAX MATTERS October/November


In simple terms, if the building is any of the following activities there is an opportunity to make a claim – and according to various sources, 96% of UK commercial property has not been claimed! A. A tradeB. Ordinary property businessC. Furnished holiday lettings business

in UK or EEAD. Profession or vocationE. Employment or office

So if you own a commercial property, are making a profit and paying UK tax then you must consider the possibility of a capital allowance tax refund. The whole process can be achieved in 45 days and we work closely with you, your

accountant and other professionals to ensure that once the claim has been submitted it will be a guaranteed success. We undertake a full site and property survey which will then be signed off and submitted to HMRC.

Theaverageclaimantisabletoachievearound£40kofrefund/benefitandifwefailtofind£50,000ofunidentifiedcapitalallowances,nofeeispayable.

Even if your accountant tells you that a claim has been made; we often find that this is not the case and by working with them we can identify ways to help. It is also important to act now as HMRC will only consider claims made before 31st January 2012.

Use it or risk losing it...Claims must be made by 31st January 2012MOSTcommercialbuildingscontainsomeitemswhichconstituteplantandmachinery.Ifyouownacommercialproperty,itmaybepossibletoclaimcapitalallowancesonaproportionoftheconsiderationforthepropertyinaccordancewiththeprovisionsofCAA2001,s562.

Tel: 01202 233583oremail:[email protected]

No Claim - No Fee - No Risk

'Your commercial properties may attract tax refunds, but you must claim before 31st January 2012'

RADIO MATTERS October/November


Last month, we were asked to help a local company with a promotion for an upcoming event. To make this successful, we needed to

target a specific cross-section of The Bay 102.8FM audience with a marketing campaign which worked across radio and the internet.

You may think radio and the web are not happy bedfellows. However, recent research has shown that brand recall is four times greater when information is heard on the radio and seen on the web.

It’s not difficult to see why this is.

By selectively targeting potential customers through multiple channels simultaneously, the message becomes more ingrained: in this case in the minds of listeners who are also our website audience. Hence the campaign is more effective – four times more effective as it turns out.

Most companies maintain a client database. They use it, among other things, to send clients emails and newsletters. However, unless clients have specifically asked to receive information, unsolicited emails can be annoying to them and therefore counterproductive. Clients may get to the point where they have messages sent straight to their junk folder, or just delete them on sight having not even read them.

However, what if you offer giveaways and participation incentives?

In 2009 The Bay 102.8FM started its VIP Club. Listeners can join it for free and then receive discounts, offers, information about events, tickets and prize draws. Recently VIP Club offers have been extended to include large national companies as well as local companies.

The benefits to our listeners of being a VIP Club member are clear – free stuff and quality information: information listeners have decided they’d like to receive and which will be welcomed by them and receive their undivided attention. Our messages don’t end up in junk mail folders and our listeners want to hear from us.

The data we collect about VIP Club members is very useful to us as demographic information and to our advertisers enabling the station to more effectively support radio campaigns.

Our VIP Club is growing all the time, due in no small part to its continual promotion on-air at The Bay 102.8FM. This resource is available to our advertisers and significantly helps raise profile, build brand awareness and create a real buzz around a specific campaign.

As for our latest event promotion, we’re pleased to say the client has renewed their campaign.

If you want to know more about using The Bay Radio vIP Club then send an email to [email protected] or give him a call on 01202 580200

The Bay Radio, 25B Elliott Road, Bournemouth, BH11 8LQwww.thebayradio.com

How do Radio and the Internet work together?By Alan Coote from The Bay Radio

RENTED OFFICE MATTERS October/November


Why would you want to tie yourself down to a 15 year office lease and then pay for all the repairs and maintenance? A simple

licence for a Serviced Office, from just 6 months to 3 years, with utilities, maintenance and rates all included, means your capital can be used to build your business rather than someone else’s?

Better still, for the yet smaller business, is to consider paying a nominal sum for a Virtual Office, which preserves ALL your hard earned cash to grow your business even faster. You will have no premises cost, other than the price of using a professional business address, which to all intents and purposes gives the commercial world the impression that you work in a business setting, within the conurbation, enhancing your profile and the perception of your business to your customers and suppliers.

A business that struggles in the recession can survive against all the odds if it has cash! Other companies that are making good profit, either in or outside a recession, can crash the minute their suppliers realise they have run out of cash.

Why not consider reviewing your business overheads and look at the advantages and benefits of the Serviced and Virtual Offices available from the ISIS Business Centre, Sovereign Business Park, Poole?

Our ongoing success is very much due to providing tenants, both serviced and virtual, with an excellent working environment that helps to grow their business, at a competitive price that the business can afford; thereby enhancing profits and preserving cash at the same time!

To find out more contact Peter Hastrop on 07970 498501 and Jacqui Frampton 07824 388347 or email [email protected]

Cash is King with Serviced or virtual Offices!By Peter Hastrop, Isis Business Centre

ServicedandVirtualofficesavailableNOW

Isis Business Centre1 Sovereign Business Park,

48 Willis Way, Poole, BH15 3TB

Take a look atwww.officesinpoole.co.uk

or send an email to:[email protected]

or call 07970498501

Virtualofficefacility details available from www.officesinpoole.co.uk

24/7 access with keypad 2 way security

Like-minded people

Parking available

Canteen facilities

Superb environment in which to operate and grow

Heating, lighting and aircon included

Rates and maintenance included

all the benefitsof a leased office without the outlay

£40from

per weekplus service

RECOVERY MATTERS October/November


It starts with a business that’s making less profit than it should. That means that there’s less to invest in new or improved products and services, meaning that it falls behind its competition. Soon it’s incurring losses and having to juggle cash to pay suppliers and meet bills. It’s a daily battle to keep the bank overdraft within its limits, and the bank wants extra security or personal guarantees.

Suppliers’ credit terms start being exceeded and those suppliers put the business “on stop” – it can’t get

supplies, so it can’t finish orders, so it can’t bill its customers, so it can’t get paid. Creditors’ patience wears thin and legal threats lead to legal action.

And once it can’t raise the cash to pay the wages, it’s all over.

I can’t count the number of times I’ve said “if only we’d been called in six months ago”. It’s vital that business owners recognise that they’ve got a problem to sort out when the business starts underperforming, not when the problems have spiralled out of control, the bailiff’s knocking on

the door and the bank’s refusing to pay the wages. At that point, there’s probably not a lot that can be done to save the business.

As insolvency practitioners, we believe that our job is not just about burying businesses. Our first objective is always to salvage at least something from what otherwise might turn out to be a wreckage.

If you think you might have some difficulties looming on the horizon, call us. We won’t charge for listening to your problems.

Very few businesses fail overnight. For most it’s a gradual slide from underperformance through distress to crisis.

Don’t hide from your problems!

BY GRAHAM DOWN | www.bscorprecovery.com

2nd Floor, Bristol & West House, Post Office Road, Bournemouth, BH1 1BL

contact us for a free initial consultationcall: 01202 313624 | www.bscorprecovery.com

cash flow problems …or worse?

clear, professional advice for you and your business when you need it most.

SIGN AND DISPLAY MATTERS October/November


Promote your business with vehicle Wrapping!

By Jamie Thompson, Director at Hardy Signs

Are you utilising the advertising space on your company vehicles to promote your business? If not – why not? Vehicle Wrapping can

transform a plain functional business vehicle into an eye-catching dynamic advertisement for your company, its products and its services.

The Vehicle Wrapping product is a two-part system with a full colour printed cast vehicle wrap vinyl, which is then finished with a matching clear over-laminate. The laminate is imperative for longevity and durability. It must share identical properties with the printed vinyl to ensure the product behaves as a single unit.

Applying the wrap system is a skill in itself. Combining the right amount of heat and pressure the vinyl can be both stretched and shrunk into recesses

and also round corners resulting in a sprayed on look. Once properly applied the cast properties of the vinyl mean that it loses its ‘memory’ ensuring it does not pull out of recesses or away from the vehicle.

Understanding the process is imperative for the production of quality design – good design will attract attention, impart confidence and put your message across clearly, bad design can have the opposite effect, so please choose your Vehicle Wrapping provider with care.

Using the latest technology Hardy Signs can produce stunning images that can be applied to your vehicle to promote your business. For further information please give a member of our team a call on 01305 848600 and they will gladly explain the process and provide an estimate.

STRATEGY MATTERS October/November


HOW UNFAIR CAN ‘yOU’ REALLy BE?

By Paul Haley from Sterling Business

Okay; so winter is just around the corner and summer is a distant memory or should that be a dream. In the top three

on the wish list of nearly everyone I speak to in the business world is stability, something that will give us all a bit of break from the never ending slurry of bad news on everything from Global Economy and Local Services being cut to can I afford to eat this week. Create the mindset and the rest will follow; a positive attitude should not be sneered at.

Part of my last missive was; the need to create Unfair Advantage and it still is but please, please don’t moan about life or business being unfair – keep things in perspective!

1. Someone pushing in front of you that’s unfair

2. Someone bumping into your car in a car park and driving off – that’s unfair and criminal

3. A tsunami in the Pacific Rim – that’s really unfair and very dangerous

4. The Chernobyl Nuclear disaster – that’s really, really unfair and deathly if you’re too close

5. Getting exactly what you expect – that’s fairish but boring

6. Someone being better than you that’s not unfair at all

7. Losing business to your competitor – that’s totally not unfair it’s because you don’t know how to use unfairness to your own advantage.

Using your ability to be unfair is; punching above your weight and winning orders you should not win. If this appeal’s to you then you should talk to me and see how unfair ‘you’ can really be!

Tailoring Matters October/November


FREE Corby Trouser Press with every made-to-measure suit ordered before Christmas

To arrange an appointment call John Parrett

01202 289090

The high end London tailoring service that comes to youFrom our new office in Compton Acres, Fox Tailoring offers a complete tailoring service – visiting your location at your convenience.

Our unique service will enable every client to benefit from our extensive knowledge to achieve well fitting clothes with quality touches that single out the stylish from the safe and the samey.

We also provide made to measure shirts with fabrics and styles that are fresh and totally individual.

• Made-to-measure suits and shirts

• Personal attention

• Colour analysis

• Corporate packages

• Loyalty scheme

Fox Tailoring Compton Acres 164 Canford Cliffs Road Poole Dorset BH13 7ES [email protected] www.foxtailoringbournemouth.co.uk

VIRTUAL PA MATTERS October/November


Step into our Virtual Office

It's fully equipped, tech savvy and we can take care of your business support requirements without ever having to meet.

What brings you here?

• Need more time to grow your business & profit margin?• Are you drowning in the minutiae of paperwork?

local business support around the globe

PA & Administrative Support

Administration & Document Management

Agendas & Minute Taking

Audio Typing & Transcription

Business Correspondence

Copy Typing & Word Processing

Database Cleansing• Are you drowning in the minutiae of paperwork?• Working evenings & weekends, missing out on friends & family?

How can we be of Virtual Assistance?

Let The Dorset PA take the strain - our business is yours.

Database Cleansing

Data Entry & Mailmerges

Diary & Email Management

Event & Lifestyle Management

Conferences & Seminars

Corporate Entertainment

Exhibitions & Trade Shows

Organising/Planning

Project Management

Research

Travel & Itinerary Organisation

Wine & Food Matching Advice

What arE thE bEnEfitS of uSing a VirtuaL aSSiStant?By Katherine Hanson – The Dorset PA

By hiring a Virtual Assistant they can support you on a regular or adhoc basis, for less than the cost of hiring a permanent or temporary employee. Whether it's an hour a week, a day a month, or a full-time project, you only pay for the time they spend assisting you.

As Virtual Assistants are self-employed contractors you do not pay any employee-related costs or need to provide any office space or equipment. Furthermore, they can be extremely productive as they only charge you for the actual work that they do.

As The Dorset PA I can offer you all these benefits and I use time-recording software to calculate exactly how much time I spend on a project - you won't pay for time spent on anything else. I work quickly and efficiently with few distractions, cutting down on time spent on your project to keep your costs as low as possible.

But, how do you know I will be any good working with you?Let's talk. A telephone interview or web chat will provide you with all the information you need. If you're not sure how I would handle a large project, try a small task(s) to start with and see how I get on!

Virtual Assistants are highly-trained professionals who provide a myriad of business support services remotely via phone, email and online technology, to meet the growing needs of businesses worldwide. The irony is you may never meet your Virtual Assistant as odds are they live nowhere near you!

VOICE & DATA MATTERS October/November



Change Partner HRWith the average employee claim reaching £7,000 plus legal fees, can you really afford to keep taking chances?

Tel: 07990 776021 or Email: [email protected]

• Are you spending far too much time dealing with staff issues?• Are you sick & tired of the red-tape surrounding employment legislation?• Would you like get a better return out of your workforce?

LeavethestressandworrybehindandletChangePartnerHRbeyourVirtualHRManagerandgetbacktowhatyoudobest–runningyourbusinessandlookingafteryourcustomers.

CallnowandtakeadvantageofaFREE2hourconsultationandseehowwecanhelpyousavetime,energyandmoney?You’vegotnothingtoloseandthatcallcouldmakeallthedifference.

Exclusive Offer to all New Business Matters Readers 10% Discount on all Consultancy & Retainer fees

The Most Amazing ‘Tax-Free’ Income and Investment Opportunity!By Colin Harris from UK Money On-Line

How would you like to create an immediate ‘tax free’ income from anywhere in the world using your computer and by making a simple telephone call to a Bookmaker or Trading Exchange,

such as Betfair? I have a five year track record using the strategies employed in the Sports and Index Trading Markets. My Horse laying strategy has returned over 2000%

‘tax-free’ profits in the last 21 months gross of Betfair commissions using a 5% staking plan. Example: £10,000 to £202,263.73 in 21 Months......all "tax free".

Answer the following questions truthfully.• Are your investments earning less than 20% pa?• Is your job unsafe?• Are you unhappy in your job?• Would you like not to pay any tax on your income?• Do you need more money?• Do you want more quality time?• Is your business caught up in the recession?• Are you owed money by creditors?• Are you looking for a new business opportunity?• Would you like to earn a passive income from referrals?• Do you have an open mind for new business ideas?

If the answer to just one of these questions is yes then please contact me on 07971 511934 or send an email to [email protected]

I will provide all the information you need to get started in my easy-to-use trading manual; and training is provided on a one-to-one basis, or in small group workshops.


If you needed a local specialist in Financial Management, Bookkeeping and Office Administration, what type of company would

you look for?

It is the little things that can ‘make it easy for you’ especially if you find a company that will:

• organise free document collection within a 10 mile radius of Bournemouth

• supply all clients with prepaid envelopes to prevent you worrying about postage

• offer you outstanding customer service and dedication to get it right first time

• allow you to just choose the individual services that you need right now

If you would like to know more about how Milburn Finance can support your business, please call Lesley Dixon now on 01202 558 383 or send an email to [email protected]

10% NBM DISCOUNT GIvEN OFF yOUR FIRST TWO MONTHS

Making it easy for you!MILBURN FINANCE

Making it easy for you

Quality, cost-effective finance solutions...

3Full payroll services 3VAT services & advice 3Computerised bookkeeping 3Monthly reports 3Budgets 3Credit control 3General administration

01202 517 482www.milburnfinance.com

For a free chat about how Milburn Finance can make life easier for you, please contact Lesley on:

Letus climb

your mountainMILBURN FINANCE

Making it easy for you





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MILBURN FINANCEMaking it easy for you





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MILBURN FINANCEMaking it easy for you





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We offer a totally committed service to cover all your delivery requirements from important documents to lorry loads of pallets, throughout England, Wales, Scotland, Ireland, Isle of Man,

Isle of Wight, Jersey, Guernsey and most of Europe

We only employ professionally trained drivers, who are smart in appearance and capable of handling any situation. Our fleet of vehicles range from Cars to Articulated Lorries, which means

there is always a vehicle available to suit all requirements. All vehicles are covered by our comprehensive courier insurance to include goods in transit and liability, so your goods are

always covered through out the journey

All major credit cards accepted For an informal chat on all your courier needs please do get in touch

PHONE: 01258 830230 – MOBILE: 07971 920098 – Fax No: 08450775516E-MAIL: [email protected] – Web: www.terryscourierservices.co.uk Terry’s Courier Services Ltd, Unit 2, Brixey's Business Park, Tarrant Hinton,

Blandford, Dorset, DT11 8HY

Terry’s Courier Services LtdA professional, reliable, family run,

Dorset based Courier Company, established in 2003

Dedicated Same Day, Next Day, 24/7 Parcel and Pallet deliveries

WASTE MATTERS October/November

Waste is a business expense that seems to keep going up, so you need to secure the services of a company that will provide value for money through innovative solutions to reduce your overall waste bill and who will also try to divert as much waste as possible to recycling. This is a fast developing technology with separate food collections, which greatly reduce the amount of local waste going to landfill.

If you are having difficulty in getting your waste collected on time, every time, then you should look for a local company that that can provide testimonials from satisfied customers and offer a money back guarantee! If they also allowed you to increase or decrease the level of your services as your needs dictate, if they said you could have

more collections, or less, including changes to the sizes and quantities of your bins and if you could terminate your agreement with just one month’s notice, then how good would that be?

Well, you can obtain all these benefits from War on Waste, a local company who are on hand to provide you with an inexpensive and reliable service and who also offers a £100CashBackGuarantee!We will do whatever is needed to ensure that your waste is not left hanging about and we now collect recycling, general mixed waste, glass and confidential waste from over 500 locations every week, so why not join our expanding list of satisfied clients today by giving us a call.

Waste Collection Guaranteed!By Nick Timms from War on Waste

Tel: 01202 233583oremail:[email protected]

01202 777166'Fanatical About Waste'

We'll Give You £100 Cash!!!If We Ever Let You Down and Don't Empty Your Bins!

That's Right! We Are That Fanatical About Our Service!

Recycling and General Waste Collectors in Dorset and HampshireInexpensive, Reliable and Local

www.war-on-waste.orgTerms & Conditions Apply.

Buy Dorset


Cash Access4 Do you have a UK pension?4 Is your pension value over £20,000?4 Are you aged between 21 and 65?4 Do you want to access a cash lump sum NOW

representing up to 50% of the value of your pension funds?

If the answers to all of the above questions are yes then we have a solution for you!

If you have a … … Personal Pension Plan (PPP)

… Self Invested Personal Pension (SIPP)

… Small Self Administered Scheme (SSAS)

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… Pension that has been frozen

you can access NOW a cash lump sum representing up to 50% of the total value of your total pension funds, even if you are under 55 years of age.

FULLY REGULATED UNDER UK LAW!

Cash Access are delighted to introduce to you a new and exciting cash raising opportunity!

For further details call 01202 233582 or 07837 113224 or email: [email protected]

Disclaimer: Cash Access do not provide advice and are only introducers to specialist pension transfer and loan companies.

0748_NBM-CA advert-FP.indd 1 26/09/2011 10:39

Waste Collection Guaranteed!Cash Access4 Do you have a UK pension?4 Is your pension value over £20,000?4 Are you aged between 21 and 65?4 Do you want to access a cash lump sum NOW

representing up to 50% of the value of your pension funds?

If the answers to all of the above questions are yes then we have a solution for you!

If you have a … … Personal Pension Plan (PPP)

… Self Invested Personal Pension (SIPP)

… Small Self Administered Scheme (SSAS)

… Company Pension Scheme

… Pension that has been frozen

you can access NOW a cash lump sum representing up to 50% of the total value of your total pension funds, even if you are under 55 years of age.

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Cash Access are delighted to introduce to you a new and exciting cash raising opportunity!

For further details call 01202 233582 or 07837 113224 or email: [email protected]

Disclaimer: Cash Access do not provide advice and are only introducers to specialist pension transfer and loan companies.

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advert for business matters stormy weather.pdf 1 26/09/2011 12:06:43

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