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“Issue Identification and Solution Proposals”
by Tracy S. Hutcherson
Problem Solving
Tracy S. Hutcherson
Army:
• Airborne Combat Medical Noncommissioned Officer, 8 ½ years
• Army-wide, Better Opportunities for Single Soldiers (BOSS) Representative, served 117,000 plus Soldiers
College:
• Central Carolina Community College, A.A. & A.S. with Honors
• North Carolina State University, Microbiology and Genetics
• Environmental Microbiology & Bioremediation Lab Technician
Organizations and Experience:
• North Carolina Community College Student Government Association (N4CSGA), served 700,000 plus Students, Vice President
• NCSU Senior Senator
• NCSU Chapter of Golden Key International Honour Society, President
Topics
What is an issue?
What is a concern?
What is a priority?
What is a demand/mandate?
What is a requirement?
Identification of Issues
Proposal of Solutions
Impact of Proposals
Follow Up & Evaluation
What is an Issue?
A point or matter of discussion, debate, or dispute
A matter of public concern
A misgiving, objection, or complaint
The essential point or crux
A culminating point leading to a decision
What is a Concern?
To be of interest or importance to
To engage the attention of or involve
To cause anxiety or uneasiness in
A matter that relates to or affects one
Regard for or interest in someone or something
What is a Priority?
Status established in order of importance or urgency
Precedence, especially established by order of importance or urgency
An authoritative rating that establishes such precedence
A preceding or coming earlier in time
Something afforded or deserving prior attention
What is a Demand/Mandate?
Demand:To ask for urgently or peremptorily
To claim as just or due
To ask to be informed
To require as useful, just, proper, or necessary
An urgent requirement or need
Mandate:An authoritative command or instructionAn order issuedA contract by which one party agrees to
perform services
What is a Requirement?
Something that is required
A necessity
Something obligatory
A prerequisite
Imperative or authoritative command
Essential condition
Needed or necessary
Identification of Issues
Chief concerns
Who is interested in the issue and the threshold of concern
Magnitude
Prevalence
Duration and frequency
Risks
Precedent
Proposal of Solutions
Problem
Define
ScopeToo broad?
Causes rather than issues
Outside of organization control
Proposal
Impact of Proposals
$ to Implement
Manpower needed
Change of rules and regulations
Etc.
Follow Up & Evaluation
Was the solution implemented
Was the solution appropriate
Did the solution work
Are there changes needed
Should the issue be re-examined at a later time
Was the scope too broad
Did the solution cause problems
Can this solution be implemented by other organizations
