ISSIP Q1 2018 Board of Directors Meeting April 25, 2018 · qHonoring ISSIP Excellence in Service Innovation Award Recipients, Ralph Badinelli (RB), ISSIP BOD member & Past President

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2018 ISSIP and/or its affiliates. All rights reserved.

ISSIP Q1 2018 Board of Directors Meeting

April 25, 2018http://www.issip.org/2401-2/

Twitter Hashtag: #ISSIP

Meeting AgendaqOpening, welcome, quarter highlights –Rama Akkiraju (RA), ISSIP President

qHonoring ISSIP Excellence in Service Innovation Award Recipients, Ralph Badinelli (RB), ISSIP BOD member & Past President

q ISSIP Innovation Research Program update - RA

qNSF Future of Work solicitation Yassi Moghaddam (YM)

q ISSIP @ HICSS 2019 – YM

q Restarting Speaker Series - YM

qOther Events – Haluk Demirkan (HD)

q Knowledge Co-creation (Publications) - HD

q SIGS, COI, & Chapters Activities 2017- Heather Yurko, ISSIP VP

qVolunteers Recognitions- YM

qOperations – YM

qAsk of the Board and Open Discussions


Highlights of Q1 2018qRecipients of Excellence in Service Innovation Award

announced

qKicked off the ISSIP Innovation Research Program kicked off

q LOI submitted for a new NSF program on Future of Work

qWorking on a number of workshops and Discovery Summits

q ISSIP 2017 financials completed

2017 ISSIP and/or its affiliates. All rights reserved. 3

Honoring our 2018 Excellence In Service Innovation Awards Recipients


• Intended to promote and recognize exemplary innovation in the design and deployment of services.

• 2019 Nominations are accepted throughout this year, Deadline Dec 31, 2018.

• Details:http://www.issip.org/recognitions/excellence-in-service-innovation-award/

Data Analytical Tools for IBM's IT Service Deals’ Solutioning

Edu4Inno: An educational service system for generating new services and corresponding business models

Excellence in Service Innovation with

Impact to Business

Excellence in Service Innovation with Impact to Society

Innovation Research ProgramqThe ISSIP Innovation Research Program facilitates

collaborations between Institutional Members of ISSIP and Academic Members of ISSIP in research projects of mutual interest.

q2 Projects underway, sponsored by IBM:• Open Dataset for AI Training – led by Kesav Viswanadha, Student

@ UC Berkeley

• AI Service Catalogue – led by Gandhi Sivakumar, IBM

q 1 Project will soon be getting started, sponsored by Cisco in collaboration with Oregon State University – led by Ammar Rayes


New NSF Future of Work Program q A New NSF program launched earlier in 2018: “Future of Work at the

Human - Technology Frontier: Advancing Cognitive and Physical Capabilities (FW-HTF)”, https://www.nsf.gov/pubs/2018/nsf18548/nsf18548.pdf

q $27,000 Million total, funding sizes $750k~ $3m, 3~5 yearsq PI can be research or teaching faculty associated with a university or

community college, or staff from non-profits.q LOI submission was April 16, full proposal due: June 4, 2018.q ISSIP submitted a letter of Intent (LOI) - “Empowering the Workforce with

Augmented Intelligence (AI)”, proposed research would develop new models and methods of service systems for high value-adding services such as health care and health care insurance, education, consulting, government services, financial services, engineering, etc.

q Co-PIs – Ralph Badinelli, Virginia Tech, Haluk Demirkan, UW- Tacoma, Dan Nathan-Roberts, SJSU, Paul Oh, U of Las Vegas, Zelalem Temesgen, Mayo Clinic, Yassi Moghaddam, ISSIP.


ISSIP @ HICSS52 2019

qISSIP will hold two workshops and1mini-track:

• Workshops: 1. “Workshop on AI Biases - From humans to algorithm to data, biases in AI”2. “Workshop on Future of Work: AI and IA - The role of Artificial Intelligence

and Intelligence Augmentation in defining the future of work” – a few speakers already committed from Cisco, IBM, Google.

• Research mini-track “SMART SERVICE SYSTEMS: ANALYTICS, COGNITION AND INNOVATION”, Co-chairs: Haluk Demirkan, Jim Spohrer, Ralph Badinelli

qISSIP will continue its sponsorship of HICSS for 2019

qUnder consideration by the ISSIP Executive Committee: an inland annual conference in partnership with HICSS.


Thank you Dr. Haluk Demirkan for being

a great ISSIP Ambassador!

ISSIP Cognitive Computing Institute Speaker Series Re-started


q Under Dianne Fodell’s leadership the COI:• Was launched in 2014 and ran weekly till Oct 2017• Repository grew to 110+ talks• Grew to over 1040 members (on the LinkedIn Group)

q Under Susan Malaika’s leadership the COI:• Restarted Feb 2018 and continuing weekly, total of 11

additional calls: http://cognitive-science.info/community/weekly-update/

• In additional to globally recognized research faculty, other companies are invited to participate

• Last call • Exploring community value co-creation beyond the speaker

seriesqTo learn more how to participate/speak, send email to:

[email protected]

Thank you Dianne Fodell for leading the COI for 3 years!

Thank you Susan Malaikafor re-igniting and leading

earlier this year!

ISSIP Service Innovation Speaker Series Restarting

q Title: Digital Transformation, Research and Practice

q The goal of the series – promote industry and academia research collaboration in the area of digital transformation.

q Launch target: Some time in May-June (depending on speakers’ calendars)

q Time: Wednesdays 7:30-8 am Pacific Timeq Speaker pipeline: 7q Please email to [email protected] if you are

interested in speaking with the subject “Digital Transformation Speaker Series”.


Chair of the Series: Sorin Ciornei, Sales Project Manager, Cisco, Cracow, Poland

Other ISSIP Events Planned 2018-2019q “Future of Work in the age of Artificial

Intelligence”, in collaboration with IBM, Time and Place: July, 2018, IBM Armonk, New York

q In Partnership with JST, workshop proposal submitted on “Super Smart Society, what it is and what it should not be”, AAAS2019, Feb.14-18 in Washington, DC

q Exploring to jointly sponsor an event with University of Washington, Center for Business Analytics

q CITRIS, Expert Roundtable - The Effects of AI on the Future of Work in Relation to Aging and Disability, Berkeley, CA, May 22, 2018

q CADE 2018, June 18-20, U of Warwick location in Venice, Italy

q 9th International Conference on Applied Human Factors - 5th International Conference on The Human Side of Service Engineering, July 17-20, 2018 Orlando, Florida

2018 ISSIP and/or its affiliates. All rights reserved.10

Book Series, Partnership with Business Expert Press• Total 27 published http://www.issip.org/books-and-collections/• In Progress – 14

Other Publications:• ISSIP-NSF workshop report completed, and will be submitted to NSF

before April 30th, 2018.

• ISSIP-IBM-CBA HICSS Research Award Program Summary:• http://www.tacoma.uw.edu/milgard-school-business/article/moving-field-

forward-student-paper-award-results-future-tech• http://www.tacoma.uw.edu/milgard-school-business/article/moving-field-

forward-student-paper-award-future-tech-research-2018

• Discovery Summit, Future of Work white paper underway.

Knowledge Co-Creation & DisseminationValue Network Through Publications


Special Interest Groups Accomplished as of 1Q 2018 Goals for 2018

Education & Res. (H. Demirkan, J Spohrer) 157, Open data sets: 90, presentations and best student paper awards co-sponsored with IBM at HICSS 2017, and ISSIP-NSF Workshop, March 2017.

Beset student paper award at HICSS 2018, co-sponsored with IBM and U of Washington.

U of Washington committed to co-sponsoring another conference in 2018.

• In Collaboration with the SIF SIG, developing the high level People Centered Innovation Methodology Curriculum

• Making the Wed Speakers Series open to all SIGs• At least 1 paper on issip.org, • 2 sessions @ ISSIP sponsored conferences• Grow online community• Publish presentations on issip.org

Launched : 10/12

Members 101

Service Inn. Framework (H. Yurko, DJ Christman) • Road-Mapping and planning for 2018 goals completed, and plan in Smarsheet

• Executive Summary + Case-Study Published on the ISSIP Website• HICSS 2018 Workshop Delivered • HICSS 2019 Workshop accepted

• PCIM Certification/Badging Offering Launch• Publication of SIB via BEP • Preparing for HICSS 2019 Workshop • Delivery of PCIM workshop beyond CiscoLaunched : 4/14

Members 42

• Service Design (Leslie Tom, Jia Liang Wong) • Service Design Museum Energy grant proposal submitted for 2nd

stage evaluation.• Developed Service Design & Empathy Whitepaper• Developed Case studies, and Service Maturity checklist

•Re-ignite SDN activities in the areas of interest to ISSIP Institutional Members. •Looking for synergies between SD SIG and SIF SIG• Developing possible partnerships with Museums and Service Design to test out the SDN Service Maturity Checklist with other institutions.

• Launched : 11/12

• Members: 7

SDN (Casimer Decusatis, Martist U.) •Presentation at ISSIP sponsored & other conferences•Promote education & research related to SDN & NFV•Pursue related grant proposal opportunities

Launched : 4/14

Members 10


Chapters Accomplished 2018 Goals for 2018Germany • Activities were on hold (Chapter Chair was

completing dissertation)• Promoted ISSIP speaker series call within the

community (2 Speakers are being scheduled to talk)

• Revitalize/Reposition ISSIP Germany chapter (after dissertation)

Launched :June 2013

Members: 17+

Italy • Activated a new membership process for the Department of Management and Quantitative Studies at the “Parthenope” University of Naples (Italy)

• Continue to promote ISSIP in the service science community in Italy and beyond

• Activating a new membership process for the Planning an ISSIP Summit/Workshop in Naples . Italy

• Planning students tours in Silicon Valley • Planning a Special ISSUE

Launched : 2013

Members 15

Switzerland Continue exploring joint events in Switzerland and USon Smart Service Systems

Launched : March 2016

Members: 150+


Thank You, Sarah KhoKhar!

qThank you for a job well-done as:• ISSIP Editor in Chief, May 2017-April 208!• Author of People-Centered Methodology

White Paper:

q Creative Editor, Cisco System, where she works as a content creator for Cisco IT.

q Wishing Sarah and her family the best on the arrival of a new baby coming soon!


Recognizing Other Volunteersq Lakshmi P Shanmugam, IBMq Malarvizhi Kandasamy, IBMq Rizwan Dudekula, IBM

q Professor Stephen Kwan, SJSUq Dr. Jim Spohrer, IBM

q Handan Mutis, Independent

qLarry Hiner, Workforce Equanimity

qTodd Kelsey 2018 ISSIP and/or its affiliates. All rights reserved.

AI Services Catalogue

ISSIP curated news, Source: Twitter, #ISSIP

ISSIP- NSF Report, Badging, and Standards

T-summit Book, and Various Operations

Google for non-profits, Contributions to the NL

Institutional Members Update YTD 2018 New Member:

• Department of Management and Quantitative Studies at the “Parthenope” University of Naples (Italy)

Exploring to become new dues paying member:

• Amazon – interest in ISSIP: grow the AWS Academy

• UHG/Optum RX • Accenture

Engaging those in the pipeline in ISSIP Projects, SIGS, Workshops, Innovation Roundtables, Discovery Summits and more…

Curious how your company could

join ISSIP?

Contact [email protected]


Individual Membership Update

Total 12/31/2017

1282

Total 12/31/2016

1259

Growth:

~2%

Average Addition per Month:

~8


Academic/Research Center31%

Company33%

Student20%

Independent6%

SMB5%

Other5%

ISSIP Individual Membership as of Dec 31, 2017

New Enterprises represented include CITRIX & Unisys

Academic/Research Center31%

Company34%

Student20%

Independent5%

SMB5%

Other5%

ISSIP Individual Membership as of March 31, 2018

Financials Total Cash

q As of 1/24/2018 ~ 135,610

2018 YTD Income from Operation ~ $63802.4

2018 YTD Major Expenses

q Compensation - $15,000

q Travel ~ $2,000

q Web & Content development – $1200


Pro Forma for FY2018n Estimated total Income ~ $131,500

nOperations existing members: ~$96,000

nOperations estimated new members – $30,000

nFrom Sponsorship ~ $3,500

n Salaries - $60,000

n Consulting & Operations (tools, licensing, web, etc.) -$10,000 - $14,000

n Awards, Sponsorships, Innovation Research Program –~$20,000

n Travel and Miscellaneous $5,000- $10,000

Other Operations

q ISSIP 2017 Financials completed

q Tax forms for 2017 will be filed before May 15, 2018

q Annual report out: http://www.issip.org/about-issip/annual-reports/


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Thank you!

ISSIP 1st Quarter 2018Board of Directors Meeting

April 25, 2018

Documents

ISSIP Q1 2018 Board of Directors Meeting April 25, 2018 · qHonoring ISSIP Excellence in Service Innovation Award Recipients, Ralph Badinelli (RB), ISSIP BOD member & Past President