Slide 2 Ispat International N.V. Within a Changing Steel
Industry Slide 3 A Global Force in Steel A $5 billion company with
steelmaking operations in the USA, Canada, Mexico, the Caribbean,
Germany, and France Shipped 15 million tons of finished steel in
2003 Member of the second largest steel producer in world Employs
over 14,000 Ispat International N.V. Slide 4 Ispat Inland Inc. A
$2.2 billion company that specializes in high-value-added
flat-rolled and bar products The fourth largest integrated steel
manufacturer in the United States Shipped 5.3 million tons in 2003
Employs over 6,000 Plant location in East Chicago, IN Slide 5 Ispat
Inland Inc. Sales Office located in downtown Chicago Slide 6 Ispat
Inland Inc. Leading Customers: - Automotive - Appliance - Office
Furniture - Electrical Motors - Distribution Slide 7 Customer
Representative Responsibilities Respond to customer requests
including: Product delivery Availability Order status Expediting
Coordinate with internal Company resources to resolve customer
issues Slide 8 Customer Representative Responsibilities Work with
Outside Sales Rep to: Solicit customer orders Obtain commercial
intelligence and communicate to organization Maximize revenues and
reduce non-profitable dollars Slide 9 Customer Representative
Responsibilities Function in team environment Participates on
projects and special assignments as needed Manage sales metrics
Identifies and executes corrective actions as required. Slide 10
Customer Representative Qualifications Communication skills Clearly
conveys information and ideas Interpersonal, problem solving and
negotiation skills Time Management Deadline and follow-up oriented,
punctual Drives for results Teamwork Has ability to be an efficient
team player and to understand when leadership is needed Slide 11
Customer Representative Qualifications Decision Making Effective
decision-making ability, able to strategically explore options and
alternatives Initiating Action Taking prompt action to accomplish
objectives Continuous Learning Actively identifies new areas for
learning Slide 12 Training Program Position includes an extensive
training program that includes the following: Production Process
and Manufacturing Tours Products and Prices Quality Systems
Orientation (TQM) Systems Training Hands-on Training with Account
Teams Marketing Overview Slide 13 Presentation Techniques
Leadership Skills Negotiations Selling Courses Many others,
suggestions encouraged Training Program Continuous Future Training:
Slide 14 Performance is based on: Results Priority Setting/Time
Management Building team spirit Personal learning Communication
Perseverance Problem solving Decision quality Slide 15 Career paths
Customer Representative is typically a three- to-five year career
position with increased responsibilities over time: larger accounts
more profit accountability Depending on performance, opportunities
exist in Outside Sales, Sales Management, or Marketing Slide 16 Why
You Should be a Customer Representative Dynamic, fast-paced
Self-directed Teamwork strategy taught by School of Business is
heavily applied to position Travel opportunities Excellent
experience for the future Highly competitive with industry average
salaries/benefits Tuition reimbursement for graduate degrees
Location Slide 17 When will Ispat Inland Inc. be interviewing? Will
be attending Marketing Career Fair Sept. 20 (Mary Shinsako and
Amanda DiToro) Interviewing will take place Wednesday, Oct. 27 with
Mary Shinsako - Kelley School of Business required, marketing
majors preferred - Offers will be made this fall for 2-3 positions
for June graduates Finance majors are welcome to attend an evening
presentation on Oct. 26 with Curt Geissler. Interviews will follow
on Oct. 27 Slide 18 Ispat Inland Inc. www.ispat.com
