8/11/2019 ISO Accreditation Case Study
1/2
To find out more about how!"# %& ' ()*+ can help please
contact:
01759 301000 | [email protected] | or visit
www.isoinabox.co.uk
Case Study: Express Elevators Ltd
Alex Wilkinson, QHSE Manager from Express Elevators:
Certification to 14001 and 18001 standards helps us demonstrate
our commitment tothe values and objectives contained in them to our
employees and customers and alsohelps improve processes and
procedures. As more and more companies carry out duediligence
before awarding contracts these standards are universally accepted
asgood/best practice.
Not having implemented a system before I have found it very
reassuring to have an
experienced consultant to assist and support with all aspects of
certification.
Activis a central point to manage and organise all the
documentation with traceability,giving me confidence that the
administrative side of the standards is accurate and
userfriendly.
Company Background
Express Elevators Ltd is an independent lift company, operating
nationally across thewhole of the UK, specialising in the
maintenance and repair of all makes and types of liftequipment,
installation of new lifts and the modernisation and refurbishment
of existinglifts.
Their team of highly trained engineers currently maintains over
10,000 lifts across theUK, providing 24-hour emergency cover, 365
days a year.
Express Elevators has been a member of LEIA for a number of
years and is recognised bya growing list of organisations for
meeting exacting standards including certification toISO 9001:2008,
Safer Contractor and CHAS.
The Challenge
From 1 January 2015, with the backing of its members, LEIA will
introduce an additionalrequirement for members to be certified by a
UKAS accredited organisation to OHSAS18001 as well as ISO 9001.
With a view to retaining their LEIA membership and to realise
the business benefits ofhaving a robust management system that can
meet the challenges of today and
tomorrow Express Elevators decided to embark on an !"# %& '
()*+project to
implement OHSAS 18001 and ISO 14001 across the business.
8/11/2019 ISO Accreditation Case Study
2/2
To find out more about how!"# %& ' ()*+ can help please
contact:
01759 301000 | [email protected] | or visit
www.isoinabox.co.uk
Methodology
!"# %& ' ()*+consultant, Jo Holden, was assigned the project
and began to work
closely with the QHSE Manager, Alex Wilkinson, to understand the
business andimplement a system that incorporated existing as well
as enhanced procedures andprocesses. It soon became apparent that a
fully integrated management system wasrequired, not only to meet
the requirements of the new standards but to complementthe existing
ISO 9001 system. The company also wanted a central, easily
accessibledocument storage solution that would automate the strict
document controls demandedby ISO and OHSAS standards.
HenceActivONLINE MANAGEMENT SYSTEMwas introduced to Express
Elevators as theplatform to create their integrated management
system and as a mechanism to
complement company objectives to ensure engineers have the
latest safety informationavailable onsite.
Equas and Express together generated and populated the required
processes, proceduresand templates, management reviews have been
conducted with company directors.Legal registers and emergency
plans have been created and a systematic trainingbriefing plan has
been rolled out across the organisation.
Express Elevators gained certification for ISO 14001 and OHSAS
18001 in June 2014. Theauditors commented on the ease of use of the
Activ system.
Outcome
As well as passing its certification Express Elevators is
already benefiting from theintroduction of the new processes.
The innovative Improvement Log approach not only guides users
through the essentialelements of root cause analysis and corrective
and preventive actions, but also collatesthe resulting data in to
easy-to-read graphs and reports, which in turn highlights
thepriorities to be addressed in the coming months, ensuring
planning and management iseasier to follow.
The QHSE Manager is already thinking about howActivcan be used
to communicateLEIA Safety bulletins as part of the move towards
equipping onsite engineers with mobiletablets and ensuring
notifications are received when new documents and forms
areintroduced.
If you require more information about this specific project
contact Jo Holden [email protected] Alex Wilkinson QHSE
Manager [email protected]
