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8/8/2019 ISO 9001 Benefits to an Organisation
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ISO ManagementISO ManagementSystemsSystemsGuidance on understanding the benefts o
an ISO Management System
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Welcome &Welcome &
IntroductionsIntroductions
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AgendaAgenda•Brie intro to ISO
•General understanding or ISO certifcation
•Elements o an ISO Management System
•What’s the new Anne S!"
•Benefts o an ISO Management System
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Brief IntroductionBrief Introduction
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Who is IOS and What IsWho is IOS and What Is
ISO?ISO?
• #he International Organi$ation orStandardi$ation %IOS& is a worldwide ederationo national standards bodies'
• Wor(ing through #echnical )ommittees* it hasde+elo,ed and ,ublished o+er -.*/// di0erentISO standards that are used internationally orsub1ects ranging rom flm s,eeds to wineglasses to 2uality management systems'
• #he o3cial ,ur,ose or the issuance o ISOStandards is to acilitate world trade throughstandardi$ation'
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ManagementSystems
ISO 20000-1:2011
Service Management
ISO 22301
Business Continuity
Management
ISO 27001-2005
Information
SecurityManagement
System
ISO 9001:
2008
Quality
Management
System
ISO 31000 is!
Management
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Understanding theUnderstanding the
Standards - DocumentsStandards - DocumentsMost standards ha+e at least two su,,ortingdocuments4
•Requirements 5 these are the 6Shalls7 and are
re2uired to be im,lemented unless eclusions canbe ta(en' #he auditor can only audit against the6Shalls7'
•Code of Practice 5 these are the 6Shoulds7 and
are guidance to assist you in im,lementation'•Guidance 5 a ully im,lementable standard thatdoes not ha+e a 6certifcation scheme7' 8ou can becom,liant* but not certifed'
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Understanding theUnderstanding the
Standards - PDCAStandards - PDCA
Do
Plan
Check
Act
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Understanding theUnderstanding the
Standards - ScopeStandards - Scope
• 9etermine your Sco,e o :egistration
• ;ow many ,eo,le within your organi$ationsu,,ort this Management System"
• ;ow many ,rocesses are included"
• ;ow many locations"
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Requirements forRequirements for
CertificationCertification
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Stages for RegistrationStages for Registration• Submit a,,lication to registrar
• Stage -< Assessment o readiness
• Stage =< Assessment or registration audit
• :egistration>certifcation awarded or ? years• Sur+eillance audits %at least annually&
• :ecertifcation audit at the end o ?rd year
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RegistrationRegistration
• @sually ta(es - or ,ossibly = auditors - to ?dayso de,ending on sco,e* si$e* locations and
,ersonnel
• 8ou will be told whether or not you will berecommended or registration at thecom,letion o the Stage = audit
• )ertifcate usually arri+es a = 5 wee(s later
• Maintaining your ISO )ertifcation%s& is thefrst ste, in continuous im,ro+ement
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Registrar/Auditor Selection CriteriaRegistrar/Auditor Selection Criteria
• Accreditation and sco,e o accreditation
• :e,utation and customer acce,tance
• A+ailability* cost* and location
•nowledge o your business• )ulture ft with your organi$ation
• Ability to audit all o your uture standards
Cote< #he eternal auditor is hired by the :egistrarand ,resented with 2ualifcations to you u,onagreement o audits' 8ou cannot go out and hireyour own eternal auditor'
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Getting Ready for the AuditGetting Ready for the Audit
• 9etermine team* set budget• Internal auditor%s& training i using inDhouse resources• ;ire consulting frm i a,,licable• Ga, Assessment
• Im,lement re2uirements o standard to meet yourbusiness needs against the ga, assessment• GoD!i+e• ;old Management :e+iew Meeting• )onduct Internal Audit• :efne documentation
• Em,loyee in+ol+ement training• System ad1ustment• :egistration audit 5 Stage -• System ad1ustment• :egistration audit 5 Stage =
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Ongoing CommitmentOngoing Commitment
• Getting certifcation is only the beginning
• Management :e,resentati+e must (ee, u,wee(ly>monthly>2uarterly with tas(s
• Internal audits are re2uired at least annually
• Management re+iew is re2uired at least annually
• #imely com,letion and u,dates to)A:s>A:s>OFIs
• Annual Sur+eillance audit by eternal registrar
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An ISOAn ISO
Management SystemManagement System
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Elements of a Management SystemElements of a Management System
• Management )ommitmento #o, management shall'
o artici,ation in Management :e+iews
o ro+ide in,ut or continuous im,ro+ement
o Accountable or resource management
• :esource Managemento Identifcation o resources including human* technical* inormation and
fnancial
o Identifcation o roles* accountability and res,onsibility %:A)I&o )om,etence* awareness H training
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Elements of a Management SystemElements of a Management System
• Management :e+iewso :e2uired in,uts including re+iews o audits* customer eedbac(*
,erormance measurements* im,ro+ements* changes
o :e2uired out,uts including actions recorded or im,ro+ements*
documented im,ro+ements and the e0ecti+eness o thoseim,ro+ements* additional ollowDthrough o actions identifed such asresource needs or com,letion o changes identifed
• 9ocument H :ecords )ontrolo 9ocumented ,rocedure or creating* a,,ro+ing* maintaining* ,rotecting
archi+ing and destroying documents H records
o Identiying documents o eternal origin
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Elements of a Management SystemElements of a Management System
• Internal Audito 9ocument an audit ,lan
o Identiy internal auditors* hire or train
o 9ocument out,uts and act u,on fndings
o #imely re,orting
• )ontinual Im,ro+emento Organi$ation shall continually im,ro+e the e0ecti+eness o the
management system through the use o the ,olicy* ob1ecti+es* audit
results* analysis o data* correcti+e and ,re+enti+e actions andmanagement re+iew
o )orrecti+e>re+enti+e Actions recorded* ,lanned and u,dated timely
o Good :oot )ause methodology
o :e+iew o e0ecti+eness o actions ta(en
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A New StructureA New Structure
• Starting with ISO ==?/-* the Anne S! conce,twas introduced to standardi$e the managementsystem re2uirements or A!! management
system standards' #he net standards to be,ublished with the Anne S! is ISO =//- laterthis year and the much antici,ated =/-J releaseo ISO K//-'
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Annex SLAnnex SL
• Introduction
• -' Sco,e
• =' Cormati+e reerences
• ?' #erms and defnitions
• L' )ontet o the organi$ation
• J' !eadershi,
• ' lanning
•' Su,,ort• .' O,eration
• K' erormance e+aluation
• -/' Im,ro+ement
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Benefits of ISOBenefits of ISO
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Benefits of theBenefits of the
Management SystemManagement System• #here are ob+ious internal benefts
o )om,etiti+e Ad+antage
o )ommitment to detail or the sco,e4 ie< 2uality* security* ser+ices* etc
o
Better em,loyee engagement through training* communication andaccountability
o Formali$ed H re,eatable ,rocesses
o Accountability at all le+els
o Ongoing internal and eternal audits ensure wea(nesses are identifedand im,ro+ements are com,leted
o Better go+ernance and management o su,,liers and outsourced,rocesses
o More e3cient ability to change
o :eduction in du,licate e0ort
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Customer BenefitsCustomer Benefits
ISO K//- certifed com,anies 2ueried
•J im,ro+ed their le+els o customer satisaction andloyalty
•J booster their o,erational ,erormance
•- ac2uired new customers and retained eisting ones'
•JJ achie+ed cost sa+ings
•Source< BSI Ecellerator :esearch =/--
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Organizational BenefitsOrganizational Benefits• L attribute direct cost sa+ing to ISO -L//-
• L re,ort im,ro+ements to their cor,oratere,utation
• im,ro+e their com,liance
• - re,ort higher morale among sta0
• Source< BSI Ecellerator :esearch =/--
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Client InsightsClient Insights!arge rinting )om,any
• #he biggest beneft we ha+e seen o+er the course o ourISO certifcation is a reduction in s,oilage' Beore we
were ISO certifed* we a+eraged about 'J s,oilage ,eryear' !ast year our s,oilage was -'='
•Earnings or =/-= were J million so -'= was a,,ro'N.L*/// +ersus 'J would be ?' million' retty
signifcant beneft'
•We ha+e also beneftted rom standardi$ation o,rocesses and im,ro+ed communication'
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CreditsCredits• Google Images
• )lients ,ersonal beneft stats
• BSI mar(eting brochure 6Why we do what we do7
• Puality Management )PI' )MI %BSI white ,a,er&
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QuestionsQuestions