iSMS User GuideProudly Presented by Mobiweb Sdn Bhd

Date : 19th June 2012

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1. Log in A. Log in to http://www.isms.com.myB. Enter your Username and Password

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1A. Main Page A. Account Info- SMS Balance- Credits Expiry Date

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2. CSV Compose SMSA: Click the SMS menu, choose Compose SMS

B: Click on “CSV Compose”

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2A. CSV Compose SMS A: Click “CSV Compose” for sending sms with upload CSV

B: Click “click here to view status” to view SMS request status

C: Your iSMS credits and expiry date, all credits are share with Main Account (Region Manager)

D: Template: Select Template to send sms (Template must be approved from Region Manager)

E: Message Type: - Default is Normal, if you want to send Chinese, Japanese or other special characters, you need to select unicode)

F: Upload CSV File:- Select your CSV file to send. CSV sample at next screen.

G: Duplicate No. Check- To Check duplicate no. in your csv file with auto filter

H: Signature:- add on signature behind your message, example:- Hi how are you << Company Name

I: Message:- key in your message here and system will auto calculate the characters left for you.- for Normal message type, maximum 153 characters per sms credits, for Unicode message type, maximum 63 characters per sms credits.

J: Click Send Now to send SMS

K: Click Send Later for task scheduler

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3. How to Compose CSV File

From your CSV file – Must follow the format below

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To Send SMS you must follow the format below:Example:Hi %name%, your credit balance is %amount%, please make payment to %string1%

Final Result:Hi JOHN, your credit balance is 300, please make payment to test1

3A. How to Create CSV File

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3B. How to Create CSV File

Please follow the format accordingly. The mobile no(intended customer recipient) must begin with prefix 60.

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3C. How to Create CSV File

How to change the phone no to prefix 60:-Highlight all the phone no which copied from Service

Reminder databaseRight click the selected phone no, and click format cells

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3D. How to Create CSV File

Select Custom then key in “ 60########## ”(# 10 times). This will change all phone number to 60 formats.

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3E. How to Create CSV File

Please follow this format exactly.

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3F. How to Create CSV File

•Save as .csv format.

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3G. How to Create CSV File •Save as .csv format.

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4. Compose Other SMSA: Your iSMS credits and expiry date, all credits are share with Main Account (Region Manager)

B: Click “click here to view status” to view SMS request status

C: Template: Select Template to send sms (Template must be approved from Region Manager)

D: Message Type: - Default is Normal, if you want to send Chinese, Japanese or other special characters, you need to select unicode)

E: Send To:- Enter your destination number to send, each number need to use semicolon to separate, example : 60195002166;60164502380

F: Long Message:- If you wish to send long message (more than 153 characters, you need to select long message)

G: Signature:- add on signature behind your message, example:- Hi how are you << Company Name

H: Message:- key in your message here and system will auto calculate the characters left for you.- for Normal message type, maximum 153 characters per sms credits, for Unicode message type, maximum 63 characters per sms credits.

I: Click Send Now to send SMS

J: Click Send Later for task scheduler

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4A SMS Template

A: SMS Template

B: Name: Enter your Template Name

C: Message Type: - Default is Normal- Select unicode, if you want to send Chinese,Japanese or other special characters

D: Message:- key in your message here & system will auto calculate the characters left for you.- for Normal message type, maximum 153 characters per sms credits, for Unicode message type, maximum 63 characters per sms credits.

E: Presss Add to add new template for approval

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5. Generate SMS Report

Select SMS History to generate SMS report at SMS-> SMS History

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5A. SMS History Report

A: To search sms history from date to date and able export sms history to Excel.

B: Credit Deducted / Send Detail: - Show how many credits you use for this transaction and the date that you sent.

C: To view SMS Sent Summary and Export data to excel

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5B : SMS Summary Report

A: Destination numberB: Group ID, use to trace sms history by batchC: Total SMS DeliveredD: Total SMS SentE: Total SMS UndeliveredF: Total SMS PendingG: Total SMS Fail to sendH: SMS Message

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5C. SMS Delivery Details Report:

Delivered:-Your message has been delivered to the destination mobile number

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5D. SMS Delivery Details Report:

Sent:-Your message has been submitted to the Carrier's SMSC (Short Message Service Center) and is waiting for the delivery status confirmation from the Carrier-The message may be delivered to your destination mobile number but Carrier SMSC fail to return delivery status info.

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5E. SMS Delivery Details Report:

Undelivered:-Your message validity period has expired. This happens when the destination mobile is either switched off or out of coverage area for a certain period of time. The SMSC failed to deliver even after its final attempt as per its retry scheme

-Your message was not delivered. This happens when the Carrier encounters inactive or unidentified or untraceable destination mobile numbermobile handset memory or inbox full

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5F. SMS Delivery Details Report:

Pending:-Our server has accepted your message & is in queue to be submitted to the Carrier (Network Operator)

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5G. SMS Delivery Details Report:

Fail: - Your message was rejected at the SMSC of the Carrier. This happens when the destination network is not available or blocked to the Carrier- The failed SMS will not be charged

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6. SMS Scheduler

A: To search sms history from date to date and able export sms history to Excel.

B: Credit Deducted / Send Detail: - Show how many credits you use for this transaction and the date that you sent.

C: To view SMS Sent Summary and Export data to excelA

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6A. SMS Scheduler(One Time/Daily)A: Recipient number to send

B: Message Type - Default is Normal, if you want to send Chinese, Japanese or other special characters, you need to select unicode)

C: Message Body – message to send

D: Task Name – Enter your task name

E: Description – Enter your task remark

F: Setting – You able to send your start date, start time, and timer.

G: click “Create Trigger” to add new scheduler

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7. Address Book – Manage Group

A: Select Address Book

B: To search contact / Export Contact / Move to new group

C: To Edit and Remove Contact

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7A. Address Book – Manage GroupA: Select “Manage Group”

B: Enter Group Name

C: Click Add to insert new group

D: Your current group name

E: To Edit Group

F: To Remove Group

G: To Remove Group and all contact in the group

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7B. Address Book – Add ContactA: Click “Add New Contact”

B: Select “Group”

C: Enter Contact Information

D: Click Add to insert new contact

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7C. Address Book – Import ContactA: Select “Import Contact”

B: Browse and select CSV file to upload

C: Select Group

D: Click Submit to import contact

E: CSV File Format

Parameters in CSV FileColumn A*:Name of your client, please enter phone number as name if you do not have records

Column B* :Phone NumberColumn C:DescriptionColumn D:Email AddressColumn E:Company NameColumn F:Date of BirthColumn G:Enable Birthday Reminder to account owner, Y = YES, N = NO

Column H:Group, you must enter group name same as your group list

Column I :Time to send birthday greeting, example: 12am or 12pmColumn J:Message Type = 1Column K:Greeting message ( only support English / Malay in this moment )

Column L:Enable Birthday Greeting Message , Y = YES, N = NO

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Thank You