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ISI Web of KnowledgeService for UK Education
Ross MacIntyre, MIMAS, Manchester Computing,University of Manchester
Online 2003 Thomson ISI Case Study:
‘Scientific information for higher education’
Manchester Computing
JISC Announcement 1999
Update on ISI and the UK HE community 24 May 1999
Update on Institute for Scientific Information (ISI) Web of Science® and the UK Higher Education Community: Important Announcement for all UKHE students, staff, libraries, and information services
New Information ServiceThe ISI service, which is currently hosted by BIDS at the University of Bath is the most successful and longest running of the subscription data services offered by the Joint Information Systems Committee (JISC). ISI is used extensively throughout the UK Higher Education community in both research and teaching. The service has been operational for eight years and the current contract expires in March 2000. CHEST has negotiated renewal of the contract with ISI, on behalf of JISC, resulting in an offer for ISI's new "Web of Science" service.
New Service ProviderAs ISI Web of Science is a completely new information service requiring a different hardware platform and different support from the service provider serving the information to UK higher education institutions, JISC followed its normal policy of going to tender for service provision. The successful bid came from MIMAS at Manchester Computing, University of Manchester who will host the ISI Web of Science service. The service will be provided by a close collaborative partnership of MIMAS, the John Rylands University Library of Manchester (JRULM), and the Manchester Metropolitan University (MMU) Library.
Implementation
New service available via MIMAS Sept 1999–Aug 2005 Previous service (BIDS-ISI) terminated 31st July 2000 1000 concurrent user capacity by Sept 2000 (i.e. double
that of previous service) Support material developed by experts within JRULM Training material developed and delivered by experienced
trainers from MMU and JRULM Dedicated Helpdesk with Automated Query Handling Agreed 2nd level support arrangements, esp. ISI
Training & Support
ISI Web of Science Service for UK Higher Education
Train-the-trainers Course Schedule
Tuesday Cap. Wednesday Cap. Thursday Cap.27-Jul-99 Manchester 30 28-Jul-99 Manchester 30 29-Jul-99 Glasgow Caledonian 2403-Aug-99 ULCC 24 04-Aug-99 Manchester 30 05-Aug-99 Oxford 4010-Aug-99 Nottingham 30 11-Aug-99 ULCC 24 12-Aug-99 Oxford 4017-Aug-99 Bristol 26 18-Aug-99 Manchester 30 19-Aug-99 Bradford 2524-Aug-99 Loughborough 20 25-Aug-99 ULCC 24 26-Aug-99 Queens Belfast 3331-Aug-99 Cardiff 24 01-Sep-99 Manchester 30 02-Sep-99 Glasgow Caledonian 2407-Sep-99 Kings College 25 08-Sep-99 MMU 20 09-Sep-99
179 188 186
Tot.Capacity 553
Qualified Trainers used from Libraries at MMU and JRULM
MIMAS Service Manager attended each course
Online & Pre-printed materials – Presentations, Workbooks, User Guides and Promotional Material
WoK Helpdesk
"cause no harm and be wholly truthful in public pronouncements"
Involve local support staff from institutions and user group representatives from start
Formally test-run training sessions & gather feedback Train the trainers appropriately – content, location &
timing Offer specific transition arrangements – documentation,
mock-ups, demonstration, familiarisation, overlap Inform all involved in ‘supply chain’ – what&when, ‘coming
soon’, reminder, imminent change, introduced, reminder Work with supplier for mutual benefit
Subscribers‘The scores on the doors’
ISI products: Web of Science 156 ISI Proceedings 156 Journal Citation Reports 69 Current Contents Connect 7 Derwent Innovations Index 3 BIOSIS Previews 2 ISI Chemistry 1
Additional Services: Full-text Linkage Service 69 Holdings 58 OpenURL Resolver 12
WoS Sessions/MonthOct 1999-Aug 2003
CPU Use Nov 2001
Server Architecture from Sept 2002
Network Switch
Netra – WoS3
Netra – WoS4
Netra – WoS5
Netra – WoS6
Netra – WoS7
Netra – WoS8
Netra – WoS9
Netra – WoS10
Tame E4500
Solaris Install Server
Cyclades Terminal Server
Private Public
Gb 100 Mb
100 Mb 100 Mb
100 Mb
100 Mb
WoS Data NFS Mount
Serial
WWW WWW
Thursday 13th Nov 2003
MIMAS - ISI WoK - Main Server Only
0
200
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00
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Sim Users
Average search times
02468
10
1 3 5 7 9 11 13 15 17 19 21 23
Hour
Sec
onds
Average
Longest and Average search times
020406080
100120140160180
1 3 5 7 9 11 13 15 17 19 21 23
Hour
Se
co
nd
s
Longest
Average
October 2003WoK Sessions
WoK
IPWoK
Athens Total WoK WoS Easy General
Cited Ref
Sessions Sessions Searches
Oct-03 (23%) (76%) (1%)
All sites(156) 13216 422376 435592 232185 226335 753772 13901
Large(79) 12528 370441 382969
Large Avg 2602 2482 8433 147
Med(34) 553 40165 40718
Med Avg 609 620 2069 50
Small (43) 135 11770 11905
Small Avg 137 211 399 50
WoSEC
ISI Web of Science Enhancement Committee Members: ISI (US & UK), MIMAS, JISC, CHEST, JIBS
= Supplier, Service Provider, Funding Body, Negotiating Agent and User Group.
Meets Twice per Year All UK User feedback classified, compiled & prioritised Summary report prepared by MIMAS & JIBS JIBS maintain ‘Wish List’ of specific enhancements Affected ISI’s product development
Questions?
MIMAS
Manchester Computing
The University of Manchester
Oxford Road
Manchester M13 9PL
Website: www.mimas.ac.uk
Email: [email protected]
