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Corvelle Drives Concepts to Completion
Is Shadow-Boxing with Shadow IT Undermining your Peak Performance?
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Corvelle Drives Concepts to Completion
Yogi SchulzBiography
Founder at Corvelle Consulting
Information technology related management consulting
ITWorld Canada columnist & CBC Radio guest
Former PPDM Association board member
Industry presenter:– Project World - 6 years
– PMI – SAC - 10 years
– PMI - Information Systems SIG - 2 years
– PPDM Association - many years
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Corvelle Drives Concepts to Completion
PresentationOutline
What’s Driving the Growth of Shadow IT
Opportunities shadow IT offers many organizations
How to avoid shadow-boxing with shadow IT proponents
How project management contributes to shadow IT projects
How leadership positions shadow IT projects for success
Recommendations
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Corvelle Drives Concepts to Completion
Learning Outcomes
Understand the drivers and risks associated with shadow IT
Differentiate innovative shadow IT from wasteful distracting shadow IT
Understand how project managers can shape value from shadow IT
Understand how project management expertise can position dysfunctional shadow IT projects for success
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Corvelle Drives Concepts to Completion
Definition: Shadow IT
Shadow IT is hardware or software within an enterprise that is not supported by the organization’s central IT department
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Corvelle Drives Concepts to Completion
Rapid Growth of Cloud Computingand Software as a Service
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Corvelle Drives Concepts to Completion
What’s Driving the Growth of Shadow IT?
Lower cost development project
Increasing cloud computing capability
Impatient end-users
Consumerization of information technology
Top-notch SaaS software packages
Capable software development vendors
More productive software development tools
Slow, ponderous, overloaded IS departments
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Corvelle Drives Concepts to Completion
Shadow IT Opportunities: Unhealthy or Healthy?
Unhealthy
• Undermines or harms established
business processes
• Creates disconnected data or
business processes
• Ignores, evades or undermines
security measures
• Lacks regulatory compliance
• Facilitates expensive data breaches
• Bypasses spending controls
Healthy
• Experiments with business transformation ideas
• Innovates new products or services
• Clarifies system requirements
• Accelerates functionality delivery
• Explores emerging technology
• Unlikely to cause harm
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Corvelle Drives Concepts to Completion
Shadow IT in Dilbert Land
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“I didn’t requestany services.”
“I come with tales ofresource shortages.Your request for ourservices is denied.”
“Don’t try to hideyour shadow ITwork from me.”
“I am Mordac,the Preventer ofInformation Services.”
Corvelle Drives Concepts to Completion 10
I’ve just spokento the Vice Presidentwho told me excitedlyabout a shadow IT projectthat he has underway.
Interesting story, boss.I tried to point outsome of the risksbut those fell mostlyon deaf ears.
He just sees huge potential.Maybe he’s right and maybehe isn’t. This project canblow up as a nuclearbomb-sized disaster.
Like, whydo I care?
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With me pushing, the VPfinally agreed that I could send someone to look inon the project team.
I don’t like wherethis conversationis headed, boss.
Perhaps we can make afew suggestions to positionthe project for success.
This assignmentis unlikely tohelp my career.
Corvelle Drives Concepts to Completion 12
You’re my bestproject manager.I want you to treadvery softly.
Boss; are you sure?They don’t want to seeanyone from IT; not evena great guy like me.
I know that will be difficultgiven your usualtake-charge style.
The shadow ITproject teamwill treat me
like I haveleprosy.
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You’re right; but I thinkwe owe it to the company not to let a disaster unfold.
I see great risk here.The problems will becometoo big and a monster-sizedisaster will materialize.
We can’t just watchand sit on our hands.
I’m going tobook some
lunches withhead hunters.
The VP will try to transferthis ticking nuclear bombto us.
Me showing up will justcreate a path for thebusiness to slide thislooming fiascoonto our plate.
Corvelle Drives Concepts to Completion 14
I appreciate you pointingout this risk, but we stillneed your help.
OK, boss.
Please go look in on theshadow IT project team.
I betterupdate
my resume.
I’m doomed.I could end up
wearing this mess.
Corvelle Drives Concepts to Completion
How to avoid shadow-boxingwith shadow IT proponents
Cool under pressure
– Stick to facts
Patient communicator
– Be an effective listener
Effective influencer
– Considers the point of view of others
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Corvelle Drives Concepts to Completion
How project management contributesto shadow IT projects - 1
Rejection of project management– Don’t sell lots of good project management practices
– Do suggest a few rudimentary ideas that are easy to implement
Sceptical of requirements capture– Don’t describe a formal requirements elicitation process
– Do suggest a few simple diagramming techniques
Oblivious of software development risk– Don’t push a structured configuration management process
– Do suggest a simple version control mechanism
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Corvelle Drives Concepts to Completion
How project management contributesto shadow IT projects - 2
Unsure of testing importance– Don’t promote a rigorous testing regime
– Do suggest an ease-to-execute check list for software testing
Expect IS is handling security risk – Don’t encourage complex authentication and encryption
– Do suggest basic authentication and perhaps some end-user roles
Unaware of regulatory noncompliance risk– Don’t exaggerate noncompliance consequences to invoke fear
– Do suggest a few functionality features that address compliance
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Corvelle Drives Concepts to Completion
How leadership positionsshadow IT projects for success
Problem solver
– As you help solve problems, you will gain credibility
Team builder
– As you help the team structure itself, you will gain respect
Conflict manager
– As you help the team address or avoid conflicts, you will gain trust
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Corvelle Drives Concepts to Completion
Conclusions
Shadow IT can be healthy or unhealthy
Project management best practices are always useful
Thoughtful project leadership can resolve difficult situations
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Corvelle Drives Concepts to Completion
Recommendations
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Encourage business groups to budget for IS resources
Assign project managers to act as project management coaches on shadow IT projects
Review IS processes to remove excessive bureaucracy
Corvelle Drives Concepts to Completion
Questions & Discussion
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Can you help us position Shadow IT
for success?Pleasefill out
evaluationform
Corvelle Drives Concepts to Completion
Is Shadow-Boxing with Shadow ITUndermining your Peak Performance?
Corvelle Consulting
300, 400 - 5 Ave. S. W.
Calgary, Alberta T2P 0L6
Phone: (403) 860-5348
E-mail: [email protected]
Web: www.corvelle.com
Yogi SchulzFounder at Corvelle Consulting
Information technology related management consulting
ITWorld Canada columnist
Industry presenter
PPDM Association member
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Corvelle Drives Concepts to Completion
Corvelle Bibliography- 1
A Cautionary Shadow IT Tale – Yogi Schulz, April 1st, 2016
– https://www.itworldcanada.com/blog/a-cautionary-shadow-it-tale/381735
Critical success factors for IoT projects – Yogi Schulz, June 25th, 2015
– https://www.itworldcanada.com/blog/critical-success-factors-for-iot-projects/375399
Migrating applications to the cloud? – Yogi Schulz, August 11th, 2015
– https://www.itworldcanada.com/blog/migrating-applications-to-the-cloud/376234
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Corvelle Drives Concepts to Completion
Corvelle Bibliography- 2
Shadow IT: good, bad or just ugly? – Yogi Schulz, April 21st, 2016– https://www.itworldcanada.com/blog/shadow-it-good-bad-or-just-ugly/382492
Shadow IT takes the pressure off the CIO – Yogi Schulz, February 26th, 2016– https://www.itworldcanada.com/blog/shadow-it-takes-the-pressure-off-the-cio/380993
The vise that can squeeze IS departments – Yogi Schulz, January 15th, 2014– https://www.itworldcanada.com/blog/the-vice-that-can-squeeze-is-departments/88352
You’re crazy to build software – Yogi Schulz, May 1st, 2017– https://www.itworldcanada.com/blog/youre-crazy-to-build-software/392444
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Corvelle Drives Concepts to Completion
Shadow IT Bibliography- 1
Amazon Leads the Race to the Cloud – Felix Richter, February 8, 2017 – https://www.statista.com/chart/7994/cloud-market-share/
Beyond shadow IT risks, opportunity awaits– Kerry Doyle, TechTarget– http://searchcloudcomputing.techtarget.com/feature/Beyond-shadow-IT-risks-opportunity-awaits
CIO advice for wrangling rogue IT in the consumerization age– Karen Goulart, Features Writer, TechTarget– http://searchcio.techtarget.com/feature/CIO-advice-for-wrangling-rogue-IT-in-the-consumerization-age
DevOps Brings IT Out of the Shadows– Tony Bradley, February 16, 2016– https://devops.com/tag/shadow-it/
8 common project management mistakes — and how to avoid them– Jennifer Lonoff Schiff, CIO, June 28, 2017– https://www.cio.com/article/2391872/project-management/8-common-project-management-mistakes-and-how-to-avoid-them.html
4 steps to managing shadow IT– Microsoft Secure Blog Staff, April 24, 2017– https://cloudblogs.microsoft.com/microsoftsecure/2017/04/24/4-steps-to-managing-shadow-it/
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Shadow IT Bibliography- 2
Getting a grip on shadow IT in the age of self-service technology– Linda Tucci, Executive Editor, TechTarget, 12 December 2011– http://searchcio.techtarget.com/news/2240112336/Getting-a-grip-on-shadow-IT-in-the-age-of-self-service-technology
How to banish shadow IT: Deliver enterprise apps and services that users want– The ease with which staff can source their own 'shadow' cloud services has led to a growing number of unauthorised services
creeping into the workplace. Here's what you can do about it.– Nick Heath, May 1, 2014– http://www.zdnet.com/article/how-to-banish-shadow-it-deliver-enterprise-apps-and-services-that-users-want/
How to manage shadow IT without driving it underground– Tips on how to handle staff sourcing unsanctioned cloud services themselves from the BBC's head of infrastructure. – Nick Heath, June 20, 2014– https://www.techrepublic.com/article/how-to-manage-shadow-it-without-driving-it-underground/
Is your CEO to blame for shadow apps?– Linda Tucci, Executive Editor, TechTarget– http://searchcio.techtarget.com/feature/Is-your-CEO-to-blame-for-shadow-apps
IT pros bypass management, set up their own AWS clouds– Stuart J. Johnston, Senior News Writer, TechTarget, 29 March 2012– http://searchcloudcomputing.techtarget.com/news/2240147660/IT-pros-bypass-management-set-up-their-own-AWS-clouds
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Shadow IT Bibliography- 3
It takes more than brute force to beat shadow IT– Alex Barrett, January 2015– http://searchaws.techtarget.com/opinion/It-takes-more-than-brute-force-to-beat-shadow-IT
Managing shadow IT– Vawns Guest and Patrick Bolger– http://www.computerweekly.com/opinion/Managing-shadow-IT
Managing shadow IT risk to the business– Clive Longbottom– http://searchdatacenter.techtarget.com/tip/Managing-shadow-IT-risk-to-the-business
Manage cloud services, and make peace with rogue IT– Brian Kirsch, Milwaukee Area Technical College– http://searchitoperations.techtarget.com/opinion/Manage-cloud-services-and-make-peace-with-rogue-IT
Moving from Shadow IT to Joint Venture LOB IT to Amplify IT Impact– Marc Strohlein, Adjunct Research Advisor– March 2017, IDC Perspective - Doc # US42365817– https://www.idc.com/getdoc.jsp?containerId=US42365817
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Shadow IT Bibliography- 4
Out of the shadows: Rogue IT is becoming CIO business as usual– Karen Goulart, Features Writer, TechTarget– http://searchcio.techtarget.com/feature/Out-of-the-shadows-Rogue-IT-is-becoming-CIO-business-as-usual
Reining in SaaS chaos: Control shadow IT and identity management– Crystal Bedell, TechTarget– http://searchcloudapplications.techtarget.com/tutorial/Reining-in-SaaS-chaos-Control-shadow-IT-and-identity-management
Risk Management in Cloud Computing– Sri Prakash, CIO, April 15, 2011– https://www.cio.com/article/2409109/cloud-computing/risk-management-in-cloud-computing.html
Roundup Of Cloud Computing Forecasts, 2017– Louis Columbus, April 29, 2017– https://www.forbes.com/sites/louiscolumbus/2017/04/29/roundup-of-cloud-computing-forecasts-2017/#4ce54ef831e8
The security and risk management of shadow IT– Robert C. Covington, August 24, 2015– http://www.csoonline.com/article/2975024/data-security/the-security-and-risk-management-of-shadow-it.html
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Corvelle Drives Concepts to Completion
Shadow IT Bibliography- 5
Shadow apps: Turning SaaS risk into CIO strategy– Linda Tucci, Executive Editor, TechTarget– http://searchcio.techtarget.com/feature/Shadow-apps-Turning-SaaS-risk-into-CIO-
strategy
Shadow IT - What is it, why it happens and how to resolve– https://www.slideshare.net/freshservice/shadow-it
Shadow IT is the use of IT systems within an Shadow IT Tip: How to Take Control of Your Enterprise Clouds– David Berman, August 14, 2015 Shadow IT– https://ciphercloud.com/shadow-it-tip-how-to-take-control-of-your-enterprise-clouds/
Shadow IT Risk and Reward – https://www.slideshare.net/cobiacomm/shadow-it-risk-and-reward
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Corvelle Drives Concepts to Completion
Shadow IT Bibliography- 6
Shadow IT is in your enterprise -- get over it– Paul Korzeniowski– http://searchcloudcomputing.techtarget.com/opinion/Shadow-IT-is-in-your-enterprise-get-over-it
Shining the lights on shadow IT in businesses– Alex Barrett– http://searchcloudcomputing.techtarget.com/feature/Shining-the-lights-on-shadow-IT-in-businesses
6 Tips to Help CIOs Manage Shadow IT– IT, mobile and security experts offer advice on how to minimize the risks associated with third-party apps
and services as well as with employees using their mobile devices in the workplace. – Jennifer Lonoff Schiff, CIO, November 13, 2013– https://www.cio.com/article/2380960/byod/6-tips-to-help-cios-manage-shadow-it.html
Stop Fighting Shadow IT – Joe Michalowski, January 17, 2017– https://www.appneta.com/blog/stop-fighting-shadow-it/
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Corvelle Drives Concepts to Completion
Shadow IT Bibliography- 7
Strong data protection process can prevent shadow IT risks
– George Crump
– http://searchdatabackup.techtarget.com/tip/Combat-shadow-IT-with-an-enhanced-data-protection-process
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Corvelle Drives Concepts to Completion
Shadow IT Videos
Shadow technology: Four ways to reduce its use, minimize its impact– Sue Troy, Editorial Director, TechTarget, 30 April 2015– http://searchcio.techtarget.com/video/Shadow-technology-Four-ways-to-reduce-its-use-minimize-its-
impact
Fixing broken IT service management processes– Sue Troy, Editorial Director, TechTarget, 30 April 2015– http://searchcio.techtarget.com/video/Fixing-broken-IT-service-management-processes
Understanding business processes helps ward off shadow IT– Sue Troy, Editorial Director, TechTarget, 30 April 2015– http://searchcio.techtarget.com/video/Understanding-business-processes-helps-ward-off-shadow-IT
Embracing shadow IT: Provide IT expertise to the business– Sue Troy, Editorial Director, TechTarget, 07 May 2015– http://searchcio.techtarget.com/video/Embracing-shadow-IT-Provide-IT-expertise-to-the-business
IT governance processes for better IT, business collaboration– Sue Troy, Editorial Director, TechTarget, 08 May 2015– http://searchcio.techtarget.com/video/IT-governance-processes-for-better-IT-business-collaboration
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Corvelle Drives Concepts to Completion
Shadow Project Management Bibliography- 1
The Twilight Zone of Shadow Project Management
– Craig Covello, PMP, October 25, 2010
– http://forwardmomentum.net/the-twilight-zone-of-shadow-project-management/
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Corvelle Drives Concepts to Completion
Shadow IT Project Management Bibliography
Cloud Computing: The New Strategic Weapon– http://www.pmi.org/-/media/pmi/documents/public/pdf/white-papers/cloud-computing.pdf
Cloud Computing Use Cases White Paper– www.cloud-council.org/Cloud_Computing_Use_Cases_Whitepaper-4_0.pdf
Cloud first! Managing cloud computing challenges with a program management office– Conference Paper Program Management , Innovation 2011 – Kevin T. McDonald, PMI® Global Congress 2011– https://www.pmi.org/learning/library/managing-cloud-computing-challenges-pmo-6277
How to create an Agile design that makes SOA ready for the cloud– Tom Nolle, CIMI Corporation, June 2014 – http://searchmicroservices.techtarget.com/tip/How-to-create-an-Agile-design-that-makes-SOA-ready-for-the-cloud
Managing a cloud computing project – Don Sheppard, May 28, 2015– https://www.itworldcanada.com/blog/managing-a-cloud-computing-project/374832
Managing cloud projects with Agile teams– Amy Reichert, August 2013 – http://searchsoftwarequality.techtarget.com/tip/Managing-cloud-projects-with-Agile-teams
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