IP Office Presentation

1© 2007 Avaya Inc. All rights reserved.

Avaya IP OfficeAvaya IP OfficeDelivering Intelligent Communicationsto Small Medium Enterprises


Main Menu

Introduction to IP Office

IP Office Platform Models

IP Office as a Voice Platform

IP Office as a Messaging Solution

IP Office as a Conferencing Solution

IP Office Productivity Applications

– Including Unified Communications

IP Office Voice Networking

IP Office as a Contact Center Platform

IP Office Management & Administration


Introduction to IP OfficeIntroduction to IP Office


Agenda

Avaya IP Office – a proven solution

Benefits of Convergence

IP Office - family overview

IP Office - platform overview

Ease of Management

SIP for the Small Business

Partnerships for the Small Business

Summary


Avaya IP Office Serves Small Business SuccessfullyA Proven Solution with Market Momentum

130,000 Systems shipped Millions of customers served worldwide

Across all types of businesses

130,000 Systems shipped Millions of customers served worldwide

Across all types of businesses

“Twelve months ago, we were failing to answer any calls in less than 30

seconds.Now, 89% are handled in this time. Back in 2004, only 10% of all calls

were even answered at all, now, we are unlucky if we lose even 1% of

calls. Toby Selix, CIO, Blood Diagnostics, Inc.


Award-Winning Avaya IP Office

Best In Test,Best In Test,April 2004April 2004

Ranked Avaya’s SMB IP-PBX #1 overall

February 2004

Presented Avaya with 2003

Market Leadership Award for Total Asia Pacific iCRM

January 2004

"CRM Excellence" Award

2004

2006

2006

2007

2004


Benefits of IP Telephony & Convergence

IP offers new ways of working:

– Integrating the phone into business systems

– Home-workers, remote work staff

– Virtual enterprise

Reduced costs of ownership:

– Single cabling infrastructure for voice & data

– Single point of administration & remotemaintenance via LAN, WAN or RAS

– Multiple single-skilled support personnel replacedby single multi-skilled voice/data staff

– Reduced moves/adds/changes via dynamic IP addressing

Optimisation of ISDN & WAN leased lines:

– One link to public network saves rental costs

– Dynamic bandwidth allocation for voice & data

– Reduced costs via VoIP – voice travels ‘‘free’’ on the data link


The IP Office Family

IP Office 500

Up to 1000 extensions, 8 T1s,Analog Trunks, and SIP Trunks


IP Office: The Fundamentals

Core SoftwareKey/Hybrid/PBX

2-1000 Extensions

Internet Access Router

ISDN SIP & Analog Trunks

LAN Switch Ports

Remote Access Server

Firewall

H.323 Gateway &

Gatekeeper

Internet Access Router

VPN Support

ApplicationsUnified CommunicationsAuto AttendantVoice MessagingUnified MessagingOperator PositionsContact CenterCustomer ManagementConferencingCall RecordingCall AccountingText-to-SpeechIP TelephonyComputer TelephonyIVR


IP Office: Extensive Applications

SoftConsole

VoiceMail Pro

Manager

Queue Manager

Conferencing

System Status

Compact Contact

Center

Unified Messaging

Phone Manager


Application “Product Tours” – Self Help for the End User

Selected from the “Help”menu in the application

As mouse moves over regions on screen, explanations appear –similar to Tool Tips

Tours available for

– Phone Manager

– SoftConsole

– VoiceMail Pro

– Conferencing

– Customer Management

– Call Recording

– Manager


IP Office Management & AdministrationEase of use:

Single Management interface for PBX, voicemail and data routing

Intuitive Windows-based console

On-line Tutorial Documentation

Designed to minimize skill-set required reducing administration costs

Remote Management: One console can manage multiple sites

Off-line & remote programming (LAN, WAN or via analog modem)

Proactive SNMP polling for remote administration

Forced back-up for disaster recovery

Automated software recovery

Audit Trail

Password protected & User defined rights

Remote feature activation


IP Telephony – LAN & WANAvaya IP Office offers:

– Integral H.323 Gatekeeper

– Integral H.323 Gateway

Avaya IP Office supports DiffServ to enable QoS over the WAN

LAN Switch can set 802.1p on IP Office LAN ports

Simplifies the deployment of new convergence technology

IP Office is also compatible with industry standard layer 2/3 switches

Also complementary to Avaya Secure Gateways for security

IP Phones

Avaya IP Office + LAN Switch

IP Phones

IP Public orPrivate Network

Avaya IP Office + LAN Switch


And it has lots of added value:And it has lots of added value:Networking transparency

Audio Control Conferencing

Remote worker solutions

CTI & ISV Developers Program

IP Telephony

VoIP Gateway & Gatekeeper

VPN support

Desktop Communications Solutions

Robust Messaging

Conditions-based Auto Attendant

Unified Messaging

Personal Numbering

Contact Center

Data Hub

WAN edge device


DHCP Server

Firewall

Router

Internet access

RIP-2 protocol support

IP Office Summary

It’s a simple solution for any SME Business:

ISP

ISDN dial-up, Leased-line

or xDSL

InternetAccess

Network Server

Remote Office Router

Remote Office

WAN

InternetAnalog Modem

ISDN TAISDN Router

Mobile Phone

Remote AccessServer

ISN, T1 GSM, TDMACDMA


IP Office Platform ModelIP Office Platform Model


Agenda

IP Office 500 details

Optional Hardware


IP Office 500 Detailed Technical Information

External relay driver output

Internal/External Music-On-Hold (supports 4 sources; 3 internal/1 external)

Hardware-based and Software-based data compression

Router/ Internet Access/ Firewall/ DHCP server/ RIP-2 support/ VPN support with L2TP or IPSec


Up to 1000 combined analog, digital and IP endpoint support (8 expansion modules)

Trunk Interface possibilities: ISDN-PRI/E1/T1, ISDN-BRI, Analog, SIP

Applications: 64 party Conferencing, Meet-Me Conferencing, Messaging, Contact Center, Unified Communications, etc.

2 x 10/100Mbps LAN Switch ports (Layer 3)

48 data channels

Native VoIP: requires Voice Compression Module (up to 128 VoIP compression channels)


Compact Flash (Embedded

Messaging, Music On Hold)

Up to 8 expansion modules

LAN/WAN (Ethernet)

Smart Card for feature key

External Relay control

External Music on Hold

Universal slot interface (4)

IP Office 500 Detailed Technical Information


Avaya IP Office 500Flexibility, Priced Right

*Not available in North America

TAKE A LOOK UNDER THE HOOD

Range of interface modules:– Base cards

• 8 Port Digital Station• 2 Port Phone Station• 8 Port Phone Station• 32 Channel VCM Module • 64 Channel VCM Module

Variety of Trunk ‘Daughter cards’ Fit securely on top of a base card in the same slot Saves valuable real estate & cost

– 4 Port Analog Trunk Module– 2 or 4 Port BRI*

(4 or 8 channels)

• Secure ‘Smartcard’ for operation and Licensing


Avaya IP Office 500Start With What You Need…

And easily add as you grow

A range of expansion modulesto add capacity as your business grows

– Digital handsets, analog devices(faxes, modems etc), analog trunks


IP Office 500 – System CapacitiesControl unit Extension Capacity 32

Digital Station (DS) Ports 24

Analog Phone (PHONE) Ports 32

System Extension Capacity 1000

Digital Phones only 264

Analog Phones only 272

IP Phones only 500

Max IP500 Trunk Capacity 264

Analog trunks (control unit / maximum) 16 / 144

BRI trunks 32

T1/E1 trunks 192/240

SIP trunks 128

Maximum voice compression channels 128

Messaging & Conferencing capacity

Embedded Voicemail 4

VoiceMail Pro 30

Conferencing 64


IP OfficeIP Office


Agenda

Choices of End Points

– Desktop

– Wireless


Telephones At-A-Glance

* Regional availability

Avaya IP Office - Analog Telephone supportAnalog Telephones and Fax machines (industry standard)

InterQuartz* Analog phones

Avaya IP Office - Digital Telephone supportAvaya 2400, 4400*, 5400, 6400 and T3* series Digital Telephones

Avaya IP Office – IP Telephone SupportAvaya 4600, 5600, and T3* series IP Telephones

VPN Phones for remote workers

Avaya IP Office – Screen phonesSupports Phone Manager PC Softphone

Avaya IP Office - ISDN Extension supportSupport for up to 8 BRI loops for video-conference, Group 4 faxor ISDN terminals

Avaya IP Office – Wireless/DECT Telephone supportAvaya 3616, 3641, and 3645 Wireless Telephones

Avaya 3701/3711 IP DECT Telephones (EMEA & APAC); 3711*

Avaya 3810*


Everyday Profile

“I work with a number of communication devices, and the phone is another tool on my desk that needs to be straight-forward to use for everyday tasks.”

Examples: Engineer, Accountant

For the casual telephone user with basic telephony needs

– Office clerk, sales person, for small office or cubicle, retail location

Larger display with common fixed feature keys including Hold, Transfer, Conference, Message Waiting indicator, Volume, Hearing aid compatible and more!Two-way speakerphoneSpeed Dial and Call LogHeadset supportWall mountable

Telephone models include:• 1400 TDM• 1600 IP• 9500 TDM• 9600 IP



Ideal for the executive user with high calling volumes

Largest display, including backlit models for improved contrast

Color display model available

Additional programmable buttons, greater number of speed dials and call log entries

IP phones web browser capable

Executive Profile

I am constantly on the phone, often handlingmultiple calls, must always be connected and am often mobile. Rich, yet easy to use, communications capabilities are essential to me.”

Examples: Sales Executive, Banker, Lawyer, Project leader

Telephone models include:• 1400 TDM• 1600 IP• 9500 TDM• 9600 IP



Receptionist/Assistant Profile

“I answer phones and manage calls for many people as a significant part of my job, and need to be fast and efficient in connecting the right callers to the right people.”

Examples: Executive Assistant, Receptionist

Designed for receptionists, executive assistant or department manager

Largest display, including backlit options for improved contrast

Color display model available

Easy “one touch” access to many capabilities for efficient call handling

Expansion Module support for quick, at-a-glance status information

Headset support

Telephone models include:• 1416 with DBM32• 1616 with BM32



Delivering Intelligent Communicationsto Small and Midsize Businesses

Avaya IP Office

Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

29© 2007 Avaya Inc. All rights reserved. 29© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA

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IP Office Presentation