IOFA0315_DelegatePack

5-6 March 2015, Iskandar, Malaysia

Organised by:

Location and Title Sponsor

E s s E n t i a l s

On behalf of the entire team at Arena International Events

Group, may I extend to you a very warm welcome to the

international Outsourcing Forum locations asia 2015.

Whether you are a first-time delegate or supplier, or you have

participated in our events before, I feel sure that you will find

your experience at IOFL Asia 2015 hugely rewarding.

Our forums have a reputation among delegates and suppliers

as must-attend events. I hope that the highly focused

business development opportunity through our prearranged

one-to-one business meetings, the cutting-edge conference

programme and the many networking opportunities within

our highly enjoyable sociable programme will all contribute

to a successful and enjoyable event for you.

As always, I hope that you will return to your respective

countries after IOFL Asia 2015 having built or rekindled

many exciting business relationships.

If my team can assist in any way please do ask – we are

here to help.

Best wishes,

Richard CrosbyForum Sales Director,

Arena International Events Group

Codes of practice

�� Your reservation includes participation in the forum

lunches (Thursday and Friday) and the forum evening

meal (Thursday)

�� Any additional nights at the hotel, bar bills and room

extras are not included and these must be settled

between you and the hotel on check-out

�� No private functions may be organised during the

course of the event. We would appreciate your

cooperation on this so that we can ensure that all

delegates integrate on an equal basis

�� Please wear your forum delegate name badge at all

times so that all other forum delegates and members of

the forum team can easily identify you

�� Delegates are responsible for their own insurance,

including, but not limited to, travel insurance, personal

effects, baggage loss/damage and any personal

insurance/personal injury

�� Delegates are also responsible for their own vaccinations

and visa requirements for their travel to the forum.

Dress code

�� The dress code for the meetings/seminars (during the

day on Thursday and Friday) is business attire.

�� The dress code for the evening function (Thursday

evening) is smart-casual (no tie required)

arena international Events Group is a trading division of Progressive Media Group. Progressive Media Group is a world-class provider of international business-to-business media, in publishing, communications, web, e-media and live event formats. Its mission is to bring buyers and sellers together in all regions of the world through its media products.

With more than 240 employees, the group serves more than 5,500 international business corporations in 85 countries

by presenting its products and services in a compelling context to more than a million business decision-makers around the world (the end-users of Progressive Media’s products).

Progressive Media is centred on seven key market sectors. Deep knowledge and expertise in these sectors has enabled the creation and development of its portfolio of 15 industry publications, many live events, including industry forums, an e-media bulletin service and 30 industry websites.

Arena International Events Group has an unparalleled record in hosting sophisticated and successful business-to-business forums.

In 2014, the events division of Progressive Media organised 14 industry forums attended by 1100 companies and 1,500 delegates, and organised more than 3,300 pre-arranged one-to-one forum meeting.

5-6 March 2015, Iskandar, Malaysia

Identifying the next steps towards optimum back office delivery

E s s E n t i a l s

Arena International Events Group offers bespoke event solutions to a wide range of business-to-business organisations, including private and public companies, inward promotional and regional development agencies, and local and national governments. We ensure that our clients accomplish their goals by delivering a fully-tailored, professional event on time and within budget. Our vision is to deliver consistently professional event solutions for our clients no matter where they are located. Our market expertise will ensure we find the right people to attend your event in an exclusive environment.

Tell us your target demographic, audience and budget, and our team will assist in ensuring that you meet your core objectives.

Breakfast/dinner briefingsArena International Events Group can provide your company with the opportunity to have exclusive sponsorship of a breakfast or dinner event, which allows you to set the meeting’s agenda and the target audience around your company’s requirements. Your message will reach a wide audience of decision-makers, generating multiple leads.

Benefits include:�� an extensive database of senior-level decision-makers – those most relevant to you can be targeted specifically�� being marketed as the co-host of the event, with the branding reflecting this throughout the marketing campaign.

Your brand message will specifically reach:�� a minimum of 12 delegates at the meeting�� 500–1,000 named contacts by personal telephone invitation�� 3,000–4,000 named contacts via personal e-shots.

What happens on the night?Once you book a breakfast or dinner event, you can leave the hard work to us. A typical format for an event is as follows:�� Welcome�� Introduction�� Presentation from a leading industry specialist�� Q&A session�� Sponsor presentation�� Dinner�� Meeting close and networking.

Post-event we will provide you with detailed feedback from the attendees and a contact list of all those that attended the event for any follow-up work.

Prices start at £17,000.

For further information please contact:Richard Crosby, Forum sales DirectorTel: +44 20 7936 [email protected]

Arena Customised Events

Introducing the team

About the event

Maninder Singh, Head of Business

Development

Hannah Toms, Senior Producer

Slawomir Nunes-Zlotkowski, Senior Delegate Relations

Manager

Lin Denham, Senior Operations

Manager

The International Outsourcing Forum is an exclusive event that each year helps senior executives from the outsourcing and shared services communities to forge strong and lasting business relationships; and to share best practice about the very latest issues affecting the industry.

For the past 11 years the Forum has provided a platform for senior executives working in specific areas of the outsourcing and shared services sectors to meet, share experiences, raise issues and find solutions with their peers and business partners.

International Outsourcing Forum Locations Asia will provide an exclusive arena for senior representatives from global corporations to meet Investment Promotion Agencies from across the globe and discover the opportunities available to maximizing your operations. Running over the 2 days the programme combines a series of keynote presentations and panel debates delivered by senior executives from the industry’s most active and innovative outsourcers, consultants, Investment Promotion Agencies and Solution Providers

E s s E n t i a l s

A–Z of company listings

Delegates

�� Aegis BPO Malaysia

�� Agility Logistics Pte

�� AIG Asia Pacific

�� AIG Shared Services Phillipines

�� AXA Healthcare Management

�� Becton Dickinson Medical Products

�� BlackRock

�� Brandt International

�� British American Tobacco

�� Credit Suisse AG

�� Cyberjaya

�� Deutsche Bank

�� Diagio Singapore

�� Frost & Sullivan

�� General Electric

�� Hewlett Packard Asia Pacific & Japan

�� Hewlett-Packard Multimedia Sdn Bhd

�� Hewlett-Packard Singapore Pte

�� HP Enterprise Service ITO

�� Kannal Outsourcing

�� Kuwait Finance House (Malaysia) Berhad

�� Leighton Contractors

�� Malaysian Investment Development Authority (MIDA)

�� McDonald's APMEA

�� Morgan Stanley

�� Morgan Stanley Advantage Services

�� Singapore Offshore Services Pte

�� Standard Chartered Bank

�� Tata Consultancy Services (TCS) Singapore

�� Teledirect Pte

�� TMF Group

�� TMF Singapore

�� TMF Trust Labuan

�� T-Systems Singapore

�� Unilever Asia Pte

�� Iskandar Regional Development Authority (IRDA)

�� Khazanah Nasional Berhad

�� Malaysia Industry Development Authority (MIDA)

�� Medini Iskandar Malaysia (MiM)

�� Multimedia Development Corporation (MDeC)

�� Board of Investment of Mauritius

�� Flemmings UK

�� Goldbury Communications Sdn Bhd

�� i2M Ventures

�� IDM Lab

�� Kannal Outsourcing

�� Nityo Centre of Excellence

�� Vision Technology Consulting

suppliers

networking

E s s E n t i a l s

2015 Forthcoming Events

Global semiconductor Forum11-13 March 2014, Shanghai, Asiawww.arena-international.com/gsf

Global Electronics Forum11-13 March 2014Shanghai, Asiawww.arena-international.com/gef

international Hotel technology Forum28-30 April 2015, Barcelonawww.arena-international.com/ihtf

European Banking Forum 20-22 May 2015, Amsterdam, The Netherlandswww.arena-international.com/ebf

PaCE americas 3-5 June 2015, Miami, USAwww.arena-international.com/paceamericas

asian Banking Forum17-19 June 2015, Singapore, Asiawww.arena-international.com/abf

Global secure summit16-19 September 2015Amsterdam, The Netherlandswww.arena-international.com/gss

timber invest Europe6-9 October 2015, London, UKwww.arena-international.com/timberinvest

lEaF international London, UKwww.arena-international.com/leaf

lEaF awards16 October 2014, London, UKwww.arena-international.com/leafawards

EBF Presents: Future Banking technology & strategy - security & Risk14-16 October 2014Husa President Park, Brusselswww.arena-international.com/ebf-future-banking-security

Packaging and Converting Executive (asia)3-5 November 2015, Singapore, Asiawww.arena-international.com/paceasia

EH awardsNovember 2015, London, UKwww.arena-international.com/eha

Location and Title Sponsori2M Ventures sdn Bhdi2M Ventures Sdn Bhd ("i2M"), a wholly-owned subsidiary of Khazanah Nasional Berhad, was established in 2012 as a company that focuses on the development of strategic investment promotion initiatives for the Business Services and Shared Services & Outsourcing ("SSO") sector in Nusajaya, Iskandar Malaysia.

i2M's key mandate is to attract and facilitate local and foreign corporations (within the Business Services and SSO segments) to set up centres in Nusajaya. The development of the these targeted business segments is central and strategic to the overall positioning of Nusajaya, Iskandar Malaysia, as a premier business location in the region.

Essentially, i2M aspires to put Iskandar Malaysia in the limelight as a major potential hub for the region's outsourcing market. www.i2m.com.my

Dinner Sponsoriskandar Regional Development authorityThe Iskandar Regional Development Authority (IRDA) is the regulatory authority mandated to plan, promote and facilitate the development of Iskandar Malaysia into a strong and sustainable metropolis of international standing, where living, working, business and leisure converge seamlessly.

Launched in November 2006 with a total size of 2,217sq km, Iskandar Malaysia is envisioned to be a Strong and Sustainable Metropolis of International Standing by the year 2025. One of Iskandar Malaysia’s greatest assets is its strategic location in the heart of SE Asia adjacent to an established regional hub, especially the ASEAN region. Of the nine promoted sectors, three are in the manufacturing sector (Electrical and Electronics, Oleo and Petrochemicals, Food and Agro-Processing) while another six are in the services sector (Financial Services, Tourism, Education, Logistics, Healthcare, Creative). The three manufacturing sectors are well established and will continue to be reinforced and moved up the value chain while the six services sectors will be the driving force to elevate income levels in line with the Government’s Economic Transformation Plan to turn Malaysia into a high income nation. www.iskandarmalaysia.com.my

site Visit sponsorMedini iskandar Malaysia sdn Bhd (“MiMsB”)Owned by Jasmine Acres Sdn Bhd (60%), United World Infrastructure (20%) and Mitsui & Co Ltd (20%), is the master developer of the new metropolis Medini – a vibrant and developing sustainable city located in Iskandar Malaysia, Johor. MIMSB promotes Medini locally and globally, and works closely with government linked companies and agencies such as Khazanah Nasional Berhad, the Iskandar Regional Development Authority (IRDA) and Iskandar Investment Berhad as well as investors and developers to establish Medini as the central business district of Nusajaya, Iskandar Malaysia. For more Information, please visit www.medini.com.my

If you are interested in attending any of these events please

email: [email protected] call Richard Crosby on +44 20 7936 6923

2014

Retail Banking Technology & Strategy

Profitable customer engagement

E s s E n t i a l s

Programme Day One

time thursday 5 March 2015

08:30 - 09:10 Welcome Refreshments and Collection of Final Meetings Schedule

09:10 - 09:25Chairman’s Opening Remarks

Munirah looi, President and Chief Executive Officer, Brandt international

09:25 - 09:45session 1 - Opening RemarksDatuk ismail ibrahim, CEO, iskandar Development Regional authority

09:45 - 10:15

session 2 - special Keynote Presentation: Offshore? Bestshore? nearshore?�� Onshore Vs Offshore Vs Nearshore: How do companies leverage on the 3 approaches to maximise cost effectiveness whilst ensuring efficiency? Case studies of companies who have done it all�� Leveraging on the proximity: Does distance really matter? Does similarity in culture, political background and history play a role in easing the transition of work?�� Talent movement: Do you first create the supply or demand? �� Iskandar, Malaysia: World’s best nearshore - An aspiration.

Datuk azman Mahmud, Chief Executive Officer, Malaysian investment Development authority

10:15 - 10:30 special announcement

10:30 - 11:00

session 3 - Developing your sourcing strategy�� Identifying the services and functions suitable for outsourcing and shared services – where can you realise cost and business savings?�� How Lexmark SSC is evolving to the next level to give more value�� Culture of Excellence and Delivery.

Christophe Calligaro, Director, shared services Centre, lexmark

11:05 - 11:35 Business Meeting 1 Morning Refreshments and Networking

11:40 - 12:10 Business Meeting 2

12:10 - 12:40

session 4 - Best Practices on How to attract and Retain talent�� Working with education institutions to attract the best and brightest�� Incorporating a professional development plan in your operations to offer the best-performing employees career opportunities�� Strategies for reducing labour turnover and improve employee satisfaction�� How to develop a coherent governance structure to effectively manage international workforces �� Creating and maintaining alignment in your shared service centres and outsourced services to meet company goals.

Joann Hizon, Vice President, Human Resources, admin & Facilities, sM investments Corp

12:40 - 13:10session 5 - Managing the Workforce in Financial shared servicesHo sai Weng, Director, Finance transformation, Deloitte

13:10 - 14:10 Lunch and Networking

14:10 - 14:50

session 6 - Communicating with the Customer�� Transforming the role of the contact centre – utilising omni-channel to meet customer’s needs�� An exploration of the legal and regulatory factors impacting the operations and data management in contact centres�� Designing a robust contact centre to reduce down-time and maximise functionality.

Rudyard Von de leon, Director, asia Regional Operations Center, the Western Union Company

E s s E n t i a l s


15:25 - 15:55 Business Meeting 4 Afternoon Refreshments and Networking


16:30 - 18:30 site Visit - tour of nusajaya hosted by i2M Ventures sdn Bhd

18:45 - 21:00 Evening Dinner and Networking hosted by IRDA

Programme Day two

time thursday 5 March 2015

08:30 - 09:00 Welcome Refreshments and Collection of Final Meetings Schedule

09:00 - 09:10 Chairman’s Opening Remarks

09:10 - 10:00

session 7 - Panel Debate – Moving up the Value Chain�� Developing the infrastructure and governance systems to capture ideas, efficiencies and opportunities in your outsourced services and SSC�� The role of Customer Experience Management in enabling businesses to move up the value chain�� Embracing the benefits of data centres – extended uptime and reduced operational expenses�� Planning now for changes in your outsourced operations – ensuring flexibility to allow for unexpected growth�� Moving from contracting a service to developing a partnership in order to drive progress�� Business Automation - integrating and streamlining internal processes to reduce costs.

Hazmi Yusof, Country Head, Malaysia and senior Vice President, asia Pacific, Frost & sullivanJames Mitchell, Head of it shared services, amBank Berhad Kuala lumpurBob love, Director, Financial shared service Centre Philippines, schneider ElectricDavid Caldwell, Principal, Prosource Consulting



11:10 -11:40 Morning Refreshments and Networking

11:40 - 12:20

session 8 - Developing a service Management strategy towards World Class Finance�� How do we set up global process ownership in driving towards operational excellence and creation of a Centre of Excellence �� Performance management Vs performance measurement: How do we align our KPIs in FSS with the business outcome of our customers �� The importance of demand management and preparation and usability of service catalogue �� How do we prepare the supply side in order to meet demand from our customers �� Shifting to customer centricity and continuous improvement Vs a pure target delivery way of working.

teoh Joon leng, Global Head of service Management, Bat Finance shared services

E s s E n t i a l s

12:20 - 12:50

session 9 - Delivering Global Business services from Mauritius: a Right Mix of Cost-Competitiveness, Quality and Compliance�� What makes Mauritius a competitive platform for investment? �� What differentiates Mauritius from other locations for the delivery of global services?�� The plethora of investment opportunities �� Leveraging on Mauritius as the gateway to Africa.

Pratima sewpal, area Manager, asia Pacific, Board of investment


13:25 - 14:25 Lunch and Networking



15:30 – 16:15

session 10 - Panel Debate – Where next for aPaC Outsourcing and ssC�� An analysis of the higher value services available in APAC to assist business growth�� How is technology transforming APAC as an outsourcing location – developments in data centres and data analytics�� Is going beyond transactional to value-adding strategic relationship the next frontier?�� Balancing the benefits of KPO with risk of outsourcing business critical functions�� How can capabilities in the workforce be enhanced to attract a wider array of international companies�� Bench-marking performance to maintain competitive advantage over international rivals.

asheesh Mehra, Head of BPO, aPaC, infosysKeat Yap, Vice President, a.t. KearneyVenkat iyer, Managing Director & Chief administrative Officer, CitibankMichael Koh, Regional Head of Procurement, asia Pacific, t-systems singapore Mohammed Zafar ali, Director, Business transformation, KPMG Management Consulting, asEan

16:15 Forum Close

E s s E n t i a l s

Technology, Supply Chain, Purchasing and Order to Cash. He joined Lexmark in 1992. He also participated to the opening of the Lexmark Budapest Shared Services Center in Hungary.

He has Engineering and Business degrees followed by a MBA. Before joining Lexmark, he held several positions in manufacturing in different international companies.

Hazmi YusofHazmi is the Malaysia Country Head and Senior Vice President for Frost & Sullivan Asia Pacific with the portfolio of covering Malaysia business and operation. Frost & Sullivan Malaysia in Kuala Lumpur and Iskandar is part of MDeC Shared Services and Outsouring companies.

He has been in the business advisory and consultation industry since 2001. He also has the experience being on the client side, a PNB owned corporation, being part of the successful business transformation team. His expertise lies in business and market intelligence and business transformation strategies. He sits in numerous project steering committees for projects in Malaysia, Singapore and Saudi Arabia.

Ho sai WengSai Weng is a Director with Deloitte Consulting and leads the South East Asia Consulting Finance Transformation Market Offering. Sai Weng has over twenty years of experience in finance and information technology consulting. He has extensive experience in the area of finance transformation where he has helped many corporations transformed their finance organisations and has helped many organisations set up their shared services centre in Malaysia and Manila.

Joann HizonJoann Hizon has been in the HR profession for over 20 years, with experience gained from telecommunications, semiconductors, BPO, IT and the pharmaceutical industries. A much sought-after speaker on various HR topics, she has appeared in magazines, newspapers, and spoken at conferences on organizational transformation, succession planning, workforce planning, and workplace diversity. She is currently the Vice President for Human Resources at SM Investments Corporation, the parent company of the SM Group of Companies, one of the largest conglomerates in the Philippines, and among the top 200 companies in Asia.

Joon leng teohJoon Leng Teoh is the Global Head of Service Management in BAT Finance Shared Services. She leads in development of a global service management framework within BAT, with the aim of enabling the Finance Transformation journey towards World Class Finance. This multi-faceted role focuses on standardising the operational aspects of a global finance shared services centre via establishment of a service catalogue, standardised task level descriptions and service level agreements with the customers. In addition, it involves setting of global standards in governance which includes performance and process change management. In moving up the value curve within finance shared services, continuous improvement is key and Joon Leng is working in developing a lean sigma led continuous improvement culture within the global organisation.

asheesh MehraVice President and Head - Asia Pacific, Japan and Middle East, Infosys BPO. Asheesh Mehra heads Asia Pacific, Japan and Middle East regions of Infosys BPO. He also manages operations for Infosys' delivery centres at Manila (Philippines) and Hangzhou (China). Asheesh is an outsourcing veteran with over 11 years of cross-industry, global sourcing experience. He has driven business transformation through outsourcing for several Fortune 500 companies.

He was conferred with "People's choice for Personal Contribution to Industry - APAC” award by SSON in 2011 and "Thought Leader of the year - Asia" award by SSON in 2010.

Bob loveBob Love is a Chartered Accountant having trained with Coopers & Lybrand in Glasgow, (that gives away my age), always having been responsible for change management in a range of organisations, in both manufacturing and service sector industries.

He started in shared services with Diageo, when the global drinks businesses of UDV were formed. Since then he has had responsibility for the development of shared service activities in a Scottish NHS health board; ScottishPower; Iron Mountain UK; Trax Technologies in Cebu and now as Director of Finance Shared Services with Schneider Electric in the Philippines.

Datuk azman MahmudDato’ Azman holds a degree in Engineering from the Universiti Putra Malaysia (formerly known as Universiti Pertanian Malaysia). He started his career with MIDA in 1989. He has led various Investment Missions to promote investments in Malaysia and has extensive knowledge of the development of the manufacturing and services sectors in Malaysia. He has also served in MIDA’s offices in the USA and Japan, Currently; he is also the Chairman of the Tax Exemption Committee; the Disbursement of Grants Coordination Committee; the Co-Chair of Malaysia-Singapore Industrial Working Committee; and the main committee member for the National Committee on Investment.

David CaldwellDavid R. Caldwell is the founder and principal of ProSource Consulting and general manager of digital marketing firm Asia Pacific Digital, both based in Manila. David has over 25 years of multinational corporate leadership experience, of which the last 13 years in business process outsourcing in the Philippines. David has held leadership positions with such firms as Westinghouse, Eaton, Emerson Electric, and Wells Fargo. He is also a trained executive coach and facilitator. David is a director of the American Chamber of Commerce Philippines and the Rotary Club of Makati West and a member of the Information Technology and Business Process Association of the Philippines.

Christophe CalligaroChristophe Calligaro is the Director of the Lexmark Cebu Shared Services Center in the Philippines since March 2012. Before moving to Cebu he held several management positions at Lexmark in France and in Switzerland in the areas of Production, Information

speaker Biography

E s s E n t i a l s

Joon Leng has been in BAT for the past 14 years and before that she spent her chartered acccountancy (ICAEW) articleship with Ernst & Young. She has held various Financial Controllership roles within BAT, a plc and IT Shared Services as well as project management and internal audit positions.

Keat YapKeat Yap is a Vice President in A.T. Kearney Procurement and Analytic Solutions out of the Kuala Lumpur office. He has over 15 years of industry and management consulting experience helping global companies to achieve operational excellence, especially in strategic sourcing and procurement excellence. Industry experience includes telecommunications, automotive, high tech, retail, automotive, banking, and government. Keat’s areas of expertise includes Strategic Sourcing, Low Cost Country Sourcing, e-Procurement, Procurement Center of Excellence, IPO (international purchasing office) design, Procurement Transformation and Complexity Reduction. Keat has sales, marketing, procurement, manufacturing and operations experience in China, Taiwan, Korea, Malaysia, Middle East and North America. Keat has prior work experience with Intel Corporation, where he held many strategic roles which include Strategic Customer Manufacturing Enabling Program Manager for Mobile Devices, Category Manager for Direct Material and Capital Equipment. He holds an MBA from Multimedia University and a Degree in Mechanical Engineering from the University Putra Malaysia.

Ken PoonoosamyKen Poonoosamy is the Managing Director of the Board of Investment (BOI), the country’s national investment promotion agency. Since joining BOI in 2005, he led various directorates within the organization and has used his international expertise to develop and promote Mauritius as a competitive global hub and has seen investment thrive in financial services, logistics, BPO, ICT, seafood and Freeport sectors.

Ken has equally been closely involved with the development of new economic clusters as part of the country’s strategy of economic diversification and has also formed part of a series of bilateral negotiations panels at a country level. Since 2011, he has driven a number of initiatives as part of the broader country Africa Strategy. His leadership and insight are contributing to Mauritius’s rise as the global investor’s platform into Africa. Ken is a regular speaker at international conferences on Africa related investments, good governance in IPAs and doing business practices, shipping and seafood as well as a number of sector specific opportunities. Prior to joining the BOI, Ken served in the Mauritius Freeport and at Deloitte and Touche. He holds a Master’s degree in Port and Shipping Management, a BA (Hons) Economics and International Trade from Leeds Metropolitan University (UK), in addition to a professional diploma in shipping from Lloyds (UK). Ken is also an alumnus of the ESSEC Business School in France.

Michael KohRegional Head of Procurement, Asia Pacific, T-Systems Singapore managing all direct and indirect purchases within the region. Combining a local approach and global experience, T-Systems provides high-quality and reliable ICT services from a single source to customers in the manufacturing, finance, logistics and public sectors.

Mohammed Zafar aliZafar is Shared Services and Outsourcing Advisory (SSOA) service line leader in KPMG Singapore and brings with him 16 years of industry and advisory experience in leading and managing complex business transformation initiatives for large multinational corporations in Asia Pacific and Middle East region. His primary area of focus is shared services and outsourcing advisory for Finance and Accounting function. His industry experience includes: Retail, Consumer Electronics, Pharmaceuticals, Manufacturing, and Technology.

Rudyard Von de leonVon has more than eleven years of solid experience in the contact center industry, spanning Training, Quality, Operations, Vendor Management and Global Care Process Management. He has grown quite significantly in Western Union where he handled regional and global capabilities, particularly on launching new products and services, supporting customer care transformation and streamlining end-to-end business processes.

He has a strong track record of developing effective teams in online and offline environments (for both captive and outsourced sites), while consistently championing process improvements and managing CSC volume / demand. He is now the Director for Operations and Site Leader of one of WU’s centers of excellence.

Zulfiqar ZainuddinZulfiqar Zainuddin is the Managing Director of i2M Ventures Sdn Bhd (“i2M”), a wholly-owned subsidiary of Khazanah Nasional Berhad. Prior to his appointment, he was the Head of the Business Services Unit of Investments in Khazanah Nasional Berhad.

He has a wealth of experience in managing large multinational clients as the Head of Foreign Direct Investments during his time at the Multimedia Development Corporation (MDeC). Zulfiqar has worked with companies that have successfully established operations in Malaysia include Dell, HP, AIG, Nokia and many others. This includes an annual investment value of USD 1.5 billion by the regional and global centers established in MSC Malaysia. He was also the Director of Business & Industry Development for Frost & Sullivan in Kuala Lumpur.

Venkat iyer Venkat is currently the head of Citigroup Transaction Services Malaysia (CTSM), a shared services entity based out of Kuala Lumpur, Penang and Johor Bahru, employing more than 3000 staff and a hub supporting multiple functions such as Securities & Fund Services, Internal and External Fraud Detection, Trade Processing, Customer Contact Center and Anti-Money Laundering. Venkat is also a member of the Board of CTSM and the Country & Regional Management Committee and the Asia Regional Lead for network of Centers of Excellence in five countries. In his 25 years with Citi, Venkat has held increasingly responsible roles across multiple countries, businesses and global functions and managed some of the most important initiatives. He was the Chief Administrative Officer (CAO) for Asia Pacific Operations and Technology (O&T). In this role, Venkat was responsible for defining and driving the Asia Pacific O&T strategy, leading the execution and program management of key initiatives and providing wide ranging management support.

D e l e g a t e D e l e g a t e

Mr Melvin LeeAssociate Vice President, Business Development

Mr Radah KrishnanSenior Vice President

C o m p a n y P r o f i l eI have been with the company since September 2010, where my initial focus was on commercials, pre-sales solution, tender and contract management. Subsequently, I have expanded my portfolio to include business development (new client acquisition, expansion of existing business and client account management).

The latest responsibility I have acquired is in the area of project management, where I spearhead project implementation and setup activities. This provides me with the unique capability to oversee a complete client lifecycle, hand-handling from initial sales bidding stage, formalization of engagement, project activation and finally, post-sales services.

C o m p a n y P r o f i l eWe are a leading global business services provider of customer experience management. We offer a comprehensive suite of solutions that helps your business plan deeper, transparent and better optimized customer connections and experiences- from strategy development through execution. The company is wholly owned by Essar, a USD 39 billion conglomerate. For 30 years, we have been the go-to experience creators for global giants across outsourcing and technology. Present in 37 locations across 9 countries and with over 37,000 employees, we manage almost half a billion customer interactions every year for over 150 clients across diverse sectors. - See more at: www.aegisglobal.com/my/en/about/company-overview

P e r s o n a l I n f o r m a t i o n

My personal job function profile is:I am the Senior Vice President- Business Development & Strategic Initiatives in Aegis Malaysia. I am responsible for designing & implementing all business development initiatives for Malaysia.

I come with 22 years of experience in handling business development, pre-sales, Operations, consulting and strategic planning and have served in numerous leadership roles. I graduated with a professional accounting qualification from the Association of Chartered Certified Accountants in 1997. I have worked for companies like Pricewaterhouse Coopers and have spent the last 13 years in the BPO Industry.

Aegis BPO MalaysiaSymphony House, Pusat Dagangan Dana 1, Jalan, Selangor, PJU1A/46, MalaysiaT: +60 376 613 636E: [email protected]: www.aegisglobal.com

Aegis BPO MalaysiaSymphony House, Pusat Dagangan Dana, Jalan PJU1A/46, Petaling Jaya, Selangor, 47301, MalaysiaT: +60 378 418 000E: [email protected]: www.aegisglobal.com

D e l e g a t e s

D e l e g a t e

Mr Siddharth MalhiVice President - Global Shared Services

C o m p a n y P r o f i l e

Agility builds durable, efficient supply chains that power businesses and drive trade, creating access to new opportunities. Agility’s story parallels the rise of emerging markets in the global economy. The company got its start as a local warehousing provider in Kuwait and grew to become the largest logistics company in the Middle East.It acquired more than 40 logistics brands around the world, investing billions to build a global network with a strong footprint in emerging markets. Today, Agility is one of the world’s largest integrated logistics providers with more than 20,000 employees and operations in 100 countries.


My personal job function profile is: I am the Vice President - Global Shared Services

the types of business process services I am interested in developing are: A/R, P2P, O2C, cash and treasury management, ERP implementation, travel and expense management, general Accounting

the types of It & Ites services I am interested in developing are:process improvement, testing, workflow Solutions

the types of customer experience solutions I am interested in developing are: Voice solutions: customer support Online customer solutions: customer support

the types of advisory services I am interested in are: BPO strategy, corporate governance, location strategy, performance management, process improvement, retained organizational design, strategy & business case, transformation management

the countries/regions/sourcing approaches of interest to me as new/expanded potential sourcing destinations/strategies are: Central America

the operations I am interested in sourcing in new destinations are:business processes

My preferred sourcing option is: captive operations

as a key purchasing authority I: influence

the timing for making my outsourcing/offshoring decision is: 2014 Q4

My annual spend budget is: $1m - $10m

the top 3 peer companies or solution providers I would find most valuable to meet at this event are:Companies with a presence in Central Americas, e.g. Costa Rica

Agility Logistics PteRegional Headquarters - APAC, 7 Toh Tuck Link, Singapore, 596227, SingaporeT: +65 622 090 55E: [email protected]: www.agility.com

D e l e g a t e

Mr Sekhar ChakrabartySenior Operations Director


AIG Shared Services is the integrated business solutions, information technology, and operations management group of companies in Asia of AIG, one of the largest insurance organizations in the world. An integral part of AIG’s Global Shared Services organization, AIG Shared Services delivers dedicated world-class Claims & Operations and Management shared services to the various AIG businesses around the globe.

The claims and operations shared services centers of AIG Shared Services in Asia, based in the Philippines, Malaysia, and China have over 12 years of captive global business services history, more than 4,500 professionals in its global operations network, four (4) corporate business entities, and seven (7) multi-region disaster recovery and business continuity hot sites between them. Its corporate offices and operations centers are located in New York, Houston, Delaware, Dublin, Shanghai, Guangzhou, Kuala Lumpur, and Manila.

American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional and individual customers through one of the most extensive worldwide property casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange, as well as the stock exchanges in Ireland and Tokyo.


My personal job function profile is:●● Regional Functional Head for knowledge and data processing operations, with management responsibility for approximately 300 staff across 15 accounts and 3 sites in Manila and Kuala Lumpur. Also Business Manager for AIG corporate partners employing 200 staff●● As Head of Operations for the department, overall responsible for all monthly SLAs, account management, and day-to-day operational matters●● Executive Sponsor representing AIG Shared Services Asia in a Regional Customer Experience initiative on customer experience●● Collateral responsibility as Point of Contact / Account Relationship Manager for designated accounts supported across multiple functions.

AIG Asia PacificLevel 18, Menara Worldwide, 198 Jalan Bukit Bintang, Kuala Lumpur, 55100, MalaysiaT: + 60 321 180 188E: [email protected]: www.aig.my

D e l e g a t e s

D e l e g a t e s


AXA Healthcare Management is a specialist private healthcare reinsurer and service provider within the South East Asia Region. It is a wholly owned subsidiary of AXA PPP International Healthcare, one of the leading providers of both group and individual healthcare insurance in the world. AXA Healthcare Management is based in Singapore with a satellite office in Hong Kong, one of its biggest markets. As a business, it offers a selection of solutions to local Insurers, from reinsurance only to reinsurance supported by a full service offering. AXA Healthcare operates in Singapore, Malaysia, Indonesia, Thailand, Hong Kong, Papua New Guinea, New Zealand, Cambodia and Vietnam. Working with local insurers who wish to expand their product reach as the international market expands, and the need for quality healthcare insurance increases, it works with clients to develop products to suit their client base and market and will support all elements of product launch and servicing as required by the client.


My personal job function profile is: Regional Operations Director - responsible for full delivery of new programmes to insurance clients including reinsurance, product design, product placing, pricing, launch programmes, collateral design and claims management.

the types of business process services I am interested in developing are: business process management (BPM), document management, claims management and provider network

the types of business process services I am interested in outsourcing are: call centre services, customer relationship management, recruitment

the types of It & Ites services I am interested in outsourcing are: data storage

the types of advisory services I am interested in are:BPO strategy, performance management, process improvement, recruitment

the countries/regions/sourcing approaches of interest to me as new/expanded potential sourcing destinations/strategies are: China, East Asia, Philippines, South East Asia, Insourcing, Nearshoring, Offshoring. The operations I am interested in sourcing in new destinations are: business processes

My preferred sourcing option is:captive operations, outsourced to 3rd party, hybrid sourcing (if sodetails: claims overview/oversight with call centre and processing managed by a TPA.


Ms Karen Kelly Regional Operations Director

AXA Healthcare Management8 Shenton Way #27-04, AXA Tower, 068811, SingaporeT: +65 688 043 77F: +65 6880 4620E: [email protected]

D e l e g a t e

Mr Lawie VallesPortfolio Management Head

C o m p a n y P r o f i l eAIG Shared Services is the integrated business solutions, information technology, and operations management group of companies in Asia of AIG, one of the largest insurance organizations in the world. An integral part of AIG’s Global Shared Services organization, AIG Shared Services delivers dedicated world-class Claims & Operations and Management shared services to the various AIG businesses around the globe.

The claims and operations shared services centers of AIG Shared Services in Asia, based in the Philippines, Malaysia, and China have over 12 years of captive global business services history, more than 4,500 professionals in its global operations network, four (4) corporate business entities, and seven (7) multi-region disaster recovery and business continuity hot sites between them. Its corporate offices and operations centers are located in New York, Houston, Delaware, Dublin, Shanghai, Guangzhou, Kuala Lumpur, and Manila.

American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional and individual customers through one of the most extensive worldwide property casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange, as well as the stock exchanges in Ireland and Tokyo.


My personal job function profile is:My responsibilities for Philippines and Malaysia include: strategic planning and external research; corporate reporting; and account management. Secondary scope covers planning and execution of strategic projects that involves cross-functional participation and business development support.

AIG Shared Services PhillipinesI HUB II North Bridgeway Avenue, Northgate Cyberzone, Muntinlupa, 781, PhilippinesT: +63 287 688 37E: [email protected]: www.aig.com

D e l e g a t e s

D e l e g a t e

Mr Swee Kiat AngDirector, Asia Pacific Shared Service Center


BD is a medical technology company that serves healthcare institutions, life science researchers, clinical laboratories, industry and the general public. BD manufactures and sells a broad range of medical supplies, devices, laboratory equipment and diagnostic products. Today, BD is divided into three segments: BD Medical, BD Diagnostics and BD Biosciences. BD partners with customers and stakeholders to address many of the world’s most pressing and evolving health needs. Our innovative solutions are focused on improving drug delivery, enhancing the diagnosis of infectious diseases and cancers, supporting the management of diabetes and advancing cellular research.

BD is headquartered in United States. We have more than 30,000 associates in 50 countries who strive to fulfill our purpose of “Helping all people live healthy lives” by advancing the quality, accessibility, safety and affordability of healthcare around the world.


My personal job function profile is:Lead Asia Pacific Shared Service Center and direct the activities of the cross-functional staff at the center location. Charged with managing an effective organization to realize maximum utilization of employee’s talents and capital resources The Site Manager will manage all daily service center functions with responsibility for coaching and monitoring Team Leads and representatives as well as promoting quality and accountability throughout the team. Provide support in achieving productivity targets and identifying best practices opportunities. Works to improve quality, service, and productivity and successfully instills a culture that embraces change and continuous improvement. Serve as a regional coordination body for sourcing of shared service processes.

the types of business process services I am interested in developing are:A/R, P2P, business process management (BPM)

the types of It & Ites services I am interested in developing are:business analytics

the types of customer experience solutions I am interested in developing are: Online customer solutions: customer care, technical support

My preferred sourcing option is: hybrid sourcing



Becton Dickinson Medical Products3A International Business Park, 12-10/18, 609935, SingaporeT: +65 666 429 50F: +65 686 106 33E: [email protected]

D e l e g a t e

Mr Rajarshi SanyalDirector - Finance Operations Asia


BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions; from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.


My personal job function profile is:I am the Direction for Finance Operations APAC. I am responsible for transactional finance processes including payables, travel & entertainment and cash application & reconciliation. The shared services team for BlackRock is based out of Gurgaon and Singapore in Asia.

the types of business process services I am interested in developing are:accounts reconciliation, cash and treasury management, payroll, travel and expense management

the types of It & Ites services I am interested in developing are:application development, process improvement

the types of advisory services I am interested in are:BPO strategy, process improvement

the countries/regions/sourcing approaches of interest to me as new/expanded potential sourcing destinations/strategies are:India


My preferred sourcing option is:captive operations

as a key purchasing authority I:influence

My annual spend budget is:$1m - $10m

BlackRock27-03, Asia Square Tower 1, 8 Marina View, 108960, SingaporeT: +65 849 886 36E: [email protected]

D e l e g a t e s

D e l e g a t e

Ms Munirah LooiChief Executive Officer/President and Founder

C o m p a n y P r o f i l eBrandt International is a specialist in Business Transformation consulting and business process managed services company focused on enabling clients to positively transform their customer management strategy and operations through improving the performance and efficiency of its approach pertaining to people, process and technology optimization to deliver an improved customer experience.


My personal job function profile is:I am the Founder/President & CEO of Brandt International and an accomplished entrepreneur having built an established consulting and business transformation outsourcing with offices in KL, Singapore, Jakarta, Manila and Colombo. I am a MBA-HRM graduate with 25 years working experience and also an experienced facilitator/business consultant in the areas of BPO, customer experience management, strategic management, business process redesign, sales & marketing and project management. I was an award recipient at Women of Excellence Award 2014.

Brandt InternationalLevel 3, Tower 8, Avenue 5, Horizon Phase 2, Bangsar South, No. 8 Jalan Kerinchi, Kuala Lumpur, 59200, MalaysiaT: +60 322 471 289F: +60 322 423 986E: [email protected]: www.brandtinternational.com

D e l e g a t e

Mr Sam LohChief Operating Officer

C o m p a n y P r o f i l eBrandt International is a specialist in Business Transformation consulting and business process managed services company focused on enabling clients to positively transform their customer management strategy and operations through improving the performance and efficiency of its approach pertaining to people, process and technology optimization to deliver an improved customer experience.

Core Service Offerings


My personal job function profile is:Total of 26 years of experience handling managerial, senior managerial, executive and consultative positions in financial industry (15 years - banking sales/service support, branch management, treasury and risk management) and BPO operations (11 years contact centre pre-sales support, commercial & pricing solutioning, contract drafting, negotiation, project management, and Contact Centre Operations management and consulting.

Brandt InternationalLot 3-2 & 3-3 Level 3 Wisma Yan, No, Jalan Selangor, Petaling Jaya, Selangor, 46400, MalaysiaT: +60 322 471 298E: [email protected]: www.brandtinternational.com

D e l e g a t e s

D e l e g a t e

Ms Teoh Joon LengHead of Service Management


We are a global tobacco group, with brands sold in more than 200 markets. Our business operates at a local, as well as global, level. We don’t own tobacco farms, but we provide agronomy support through our extension services to over 100,000 farmers around the world. We are a part of many local communities - both large and small - around the world, and in many countries we are the top employer and the company of choice for people employed at every stage of our supply chain. In 2013 we sold 676 billion cigarettes, made in 46 factories in 41 countries. We employ more than 57,000 people in more than 200 markets worldwide, with many more indirectly employed through our supply chain. Globally, our business last year contributed more than £33 billion in duty, excise and taxes to governments worldwide.


My personal job function profile is:I am the Global Head of Service Management in BAT Finance Shared Services. I lead the development of a global service management framework within BAT, with the aim of enabling the Finance Transformation journey towards World Class Finance. This multi-faceted role focuses on standardising the operational aspects of a global finance shared services centre via establishment of a service catalogue, standardised task level descriptions and service level agreements with the customers. In addition, it involves setting of global standards in governance which includes performance and process change management.

the types of business process services I am interested in developing are: competitive intelligence and analytics, credit management services or debt collection services, document management, ERP optimisation, tax and legal processes e.g. statutory accounting

the types of business process services I am interested in outsourcing are:A/P, P2P, business intelligence and analysis services, claims & data processing, competitive intelligence and analytics, recruitment

the operations I am interested in sourcing in new destinations are: business processes

My preferred sourcing option is: captive operations

as a key purchasing authority I: authorise


British American TobaccoTechnology Park Malaysia, Enterprise A, Kuala Lumpur, MalaysiaT: +60 389 918 383E: [email protected]

D e l e g a t e

Mr Nicholas SoonRegional Treasury Manager

C o m p a n y P r o f i l eWe are a global tobacco group, with brands sold in more than 200 markets.

Our business operates at a local, as well as global, level. We don’t own tobacco farms, but we provide agronomy support through our extension services to over 100,000 farmers around the world.We are a part of many local communities - both large and small - around the world, and in many countries we are the top employer and the company of choice for people employed at every stage of our supply chain.

In 2013 we sold 676 billion cigarettes, made in 46 factories in 41 countries. We employ more than 57,000 people in more than 200 markets worldwide, with many more indirectly employed through our supply chain.

Globally, our business last year contributed more than £33 billion in duty, excise and taxes to governments worldwide.


My personal job function profile is:A proactive business partner to regional and business unit management teams to identify opportunities for enhancing the effectiveness of treasury management within the region, and lead the necessary change management processes in the following areas:●● Manage Banking relationship - Maintain banking relationships with BAT’s core international financial institutions regionally, and if needed, local financial institutions●● Foreign Exchange Risk Management - Identify, monitor, understand and communicate all regional foreign exchange exposures. Provide hedging solutions and where legally and practically possible, consolidate fx deals into Global Treasury.●● Liquidity and working capital review and analysis - provide advisory to end markets on effective working capital management and identify solutions to improve cash flow.

British American Tobacco15 Senoko Loop, 758168, SingaporeT: +65 633 889 98E: [email protected]: www.bat.com

D e l e g a t e s

D e l e g a t e

Ms Saba KhanAPAC Head, IT Outsourcing

C o m p a n y P r o f i l eFounded in 1856, Credit Suisse is one of the world’s leading banks. It provides companies, institutional clients and high-net-worth private clients worldwide, as well as retail clients in Switzerland, with advisory services, comprehensive solutions, and innovative products. Credit Suisse is active in over 50 countries and employs approximately 47,000 people from over 100 different nations. It serves its diverse clients through our three divisions namely Private Banking, Investment Banking and Asset management which cooperate closely to provide holistic financial solutions based on innovative products and specially tailored advice. The vision of Credit Suisse is to become the world’s premier bank, renowned for its expertise in investment banking, private banking and asset management, and most valued for its advice, innovation and execution.


My personal job function profile is:I am the APAC Head of IT Outsourcing category at Credit Suisse. In my role, I have contractual and commercial responsibility for large deals in the region. I work closely with the internal customer regional leads to understand sourcing demands and runs sourcing initiatives for the same. As a category manager I am responsible for driving category analysis and continually developing executable strategies against category objectives.

Credit Suisse AGOne Raffles Link, #05-02, 039393, SingaporeT: +65 621 260 00F: +65 621 262 00E: [email protected]: www.credit-suisse.com

D e l e g a t e

Mr Guru RaoDirector, Global Purchasing


Deutsche Bank is a leading client-centric global universal bank serving 28 million clients worldwide. Deutsche Bank provides commercial and investment banking, retail banking, transaction banking and asset and wealth management products and services to corporations, governments, institutional investors, small and medium-sized businesses, and private individuals.


My personal job function profile is:I am a Director within Global Purchasing & Cost Management. I am the Regional (APAC) Head for Technology and Operations Sourcing with a focus on “localization” of global deals. I also lead the Operations Category globally covering Asset & Wealth Management, Global Transaction Bank and Corporate Banking & Securities. I am based in Singapore and have extensive experience in strategic sourcing and transformation within financial services and have implemented cost effective operating models leveraging strategic sourcing capabilities.

the types of business process services I am interested in developing are:business process management (BPM), competitive intelligence and analytics, reconciliation, recovery auditing/profit recovery

the types of It & Ites services I am interested in developing are:business analytics, business transformation, digital channels operations

the types of business process services I am interested in outsourcing are:BPO consultancy, business intelligence and analysis services, claims & data processing, competitive intelligence and analytics, KPO

the types of It & Ites services I am interested in outsourcing are:cloud computing, contract risk management ITO consultancy

the types of advisory services I am interested in are:benchmarking, BPO strategy, cloud sourcing, contract negotiation, transformation management, vendor management

the countries/regions/sourcing approaches of interest to me as new/expanded potential sourcing destinations/strategies are:Eastern Europe, India, Philippines, Insourcing, Nearshoring, Offshoring

the operations I am interested in sourcing in new destinations are:business processes, IT/IS processes

as a key purchasing authority I: authorise, influence

Deutsche BankOne Raffles Quay, South Tower, 048583, SingaporeT: +64 235 989E: [email protected]: www.db.com

D e l e g a t e s

D e l e g a t eD e l e g a t e

Mr Balaji IyerGlobal PMO Leader for Stat and Tax Shared Services

General ElectricLevel 11 North Buona Vista Drive, 138589, SingaporeT: +65 964 203 02E: [email protected]: www.ge.com


Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies? Contact us: Start the discussion.


My personal job function profile is:I directly manage Frost & Sullivan’s business in Asia Pacific. I started at Frost & Sullivan in December 1996 as one of the pioneers when the company was just beginning its trajectory into Asia I have, since then, successfully grown the company’s presence and business in Asia Pacific by manifold. I continue to drive Frost & Sullivan’s expansion in the region, yielding the highest year-on-year growth to the group’s global business.

Mr Manoj MenonPartner and Managing Director

Frost & SullivanNo. 29-01/11, Shaw Tower, 100 Beach Road, 189 702, SingaporeT: +65 689 009 40E: [email protected]: www.frost.com

D e l e g a t e s

Ms Li-Koon HengDirector Global Real Estate

D e l e g a t e


HP is one of the world’s largest providers of information technology infrastructure, software, services, and solutions to individuals and organizations of all sizes. We are the #1 or #2 leader in almost all product categories in which we compete. We have the best solutions you need to drive your organization forward. We offer the most complete end-to-end portfolio in the market which spans servers, storage, networking, personal systems, imaging and printing, software, services, and solutions. We bring the advantages of that scale, the breadth and depth of our portfolio, to solve our customers’ most challenging problems. At HP, we live for the big idea, the next great discovery. Everything we do, we do to make technology more practical, usable, and valuable to our customers.


My personal job function profile is:I am the Senior Director of Global Real Estate Asia Pacific & Japan Portfolio & Service Delivery for Hewlett-Packard. As head of APJ Real Estate, I am responsible for developing and implementing HP corporate real estate strategies within the Region, as well as managing all HP workplaces across APJ.

the types of business process services I am interested in developing are:cash and treasury management, competitive intelligence and analytics, credit management services or debt collection services, tax and legal processes e.g. statutory accounting

the types of business process services I am interested in outsourcing are:business intelligence and analysis services, competitive intelligence and analytics, customer relationship management, marketing operations services, sales operations services

the types of It & Ites services I am interested in outsourcing are: content management solutions, help desk, infrastructure management, supply chain solutions

the types of advisory services I am interested in are: benchmarking, contract negotiation, corporate governance, location strategy, partner selection, real estate, retained organizational design, services management, strategy & business case, vendor management

My preferred sourcing option is: outsourced to 3rd party

as a key purchasing authority I: authorise

My annual spend budget is:$250m +

Hewlett Packard Asia Pacific & Japan438A Alexandra Road, #07-01, Alexandra Technopark Block A, 119967, SingaporeT: +65 670 339 99F: +65 637 464 23E: [email protected]

D e l e g a t e

Mr Shawn SureshDirector

C o m p a n y P r o f i l eHP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. With the broadest technology portfolio spanning printing, personal systems, software, services and IT infrastructure, HP delivers solutions for customers’ most complex challenges in every region of the world. Learn how offerings from HP Enterprise Services can help drive the evolution of your enterprise at hp-enterprisesolutions.com.


My personal job function profile is:As the Director of the ITO Global Delivery Best Shore Malaysia Centre, I am responsible for approximately 1700 employees delivering to close to 200 clients across all three regions - Americas, Asia Pacific and Japan, and Europe - among the largest delivery operations globally with the largest integrated delivery facility.

the types of It & Ites services I am interested in developing are:testing

as a key purchasing authority I:authorise, influence

Hewlett-PackardHP Global Center, Persiaran Rimba Permai, Cyber 8, 63000, MalaysiaT: +60 382 137 014E: [email protected]: www.hp.com

D e l e g a t e s

D e l e g a t e

Mr Praveen AnthonyDirector BPO Services

C o m p a n y P r o f i l eKannal Outsourcing is a fast growing regional outsourcing service provider in the areas of business & knowledge processes, human capital and IT services to global clientele.

Our Vision:To be a leading outsourcing service provider in the region by improving operational outcomes for our customers in simplifying processes with cutting edge technology.

Our Mission:To set global benchmarks in providing outsourcing services that foster a high performance culture for our customers.

Our Philosophy:Keep it simple + keep it straight.


My personal job function profile is:My core function is to bring in new outsourcing business, implementing new operational strategies and implementing Standard Operating Procedures (SOP) for all line of business. I’m also responsible for introducing new services to the market and I play a key role in Kannal Outsourcing BPO and KPO businesses.

Kannal OutsourcingUnit 719 Block A Lobby B, Kelana Center Point, Jalan SS7/19, Jaya, 47301, MalaysiaT: +60 378 018 111E: [email protected]: www.kannal.asia

D e l e g a t e

Mr Naresh NairHead, Sales and Business Development - Technology Division






My personal job function profile is:I am in charge of Kannal Outsourcing’s existing & new business regionally in the areas of BPO, KPO & ITO. I am also responsible for significantly growing the revolutionary Robotics Process Automation.

Kannal OutsourcingUnit 719 Block A Lobby B, Kelana Center Point, Jalan SS7/19, Jaya, 47301, MalaysiaT: +60378018000F: +60378018118E: [email protected]: www.kannal.asia

D e l e g a t e s


Ms Yee Foong HoFinance Director


McDonald’s APMEA is a captive internal shared services centre that provides financial services for McDonald’s APMEA regional offices, including China, Malaysia, Singapore, Hong Kong, Taiwan, Hong Kong, Australia and New Zealand. The range of services included Tax, Payroll, Accounts Payable, Accounts Receivable, Billing & Collections, Close and Reporting. The office is located at Guangzhou, China with 180 accounting professionals.


My personal job function profile is:I am Finance Director overseeing Record to Report function as well as SSC Financial Controller.

the types of business process services I am interested in developing are:business process management (BPM), document management

the types of It & Ites services I am interested in developing are:business analytics, data storage

the types of business process services I am interested in outsourcing are:data input & record management, Record Retention and management

the types of advisory services I am interested in are:benchmarking, BPO strategy

the countries/regions/sourcing approaches of interest to me as new/expanded potential sourcing destinations/strategies are:China



the timing for making my outsourcing/offshoring decision is:2014 Q4


the current biggest challenges that I would like to assess at this event are:Pricing methodology and record management

the top 3 peer companies or solution providers I would find most valuable to meet at this event are:Infosys, Schneider Electric and UNDP

McDonald’s APMEA22F Heye Plaza No 486, Kangway Mid-Road, Guangzhou, 510140, ChinaT: +86-20-8131-9138E: [email protected]

Malaysian Investment Development Authority Level 27 | MIDA Sentral, KL Sentral| 50470 Kuala LumpurT: +60 322 673 633F: +60 322 734 208E: [email protected]: www.mida.gov.my

Noor Aieda AhmadDirector, R&D and Business Services Division

C o m p a n y P r o f i l eThe Malaysian Investment Development Authority (MIDA) is the government’s principal agency for the promotion of the manufacturing and services sectors in Malaysia.

Incorporated as a statutory body under the Malaysian Industrial Development Authority Act, the establishment of MIDA in 1967 was hailed by the World Bank as “the necessary impetus for purposeful, positive and coordinated promotional action” for Malaysia’s industrial development. Today, MIDA’s is Malaysia’s cutting-edge, dynamic and pioneering force in opening pathways to new frontiers around the globe.

MIDA assists companies which intend to invest in the manufacturing and services sectors, as well as facilitates the implementation of their projects. The wide range of services provided by MIDA include providing information on the opportunities for investments, as well as facilitating companies which are looking for joint venture partners.


My personal job function is:I am the Director in the R&D and Business Services Division of the Malaysian Investment Development Authority (MIDA).

I am responsible for the overall promotion of foreign and domestic investments as well as coordinating the development of the R&D & Business Services (including ICT) sectors into Malaysia.

Responsibilities include:●● implementing related polices and guidelines in line with the National Agenda●● Developing and directing strategic plans towards the growth and operation of the R&D and Business Services activities;●● Undertaking specific project missions overseas;●● Organising domestic and networking events such as seminars/workshops/dialogues with relevant ministries, agencies and industry associations●● Providing advisory services and facilitation to investors●● Representing MIDA in internal and external meetings and conferences relating to industries under purview.

D e l e g a t e s

D e l e g a t e

Ms Rupa DhariaExecutive Director

C o m p a n y P r o f i l eMorgan Stanley (NYSE: MS) is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. With offices in more than 43 countries, the Firm’s employees serve clients worldwide including corporations, governments, institutions, and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com.


My personal job function profile is:I am currently the COO for the Global Workforce Strategy (GWS) Division within Corporate Services. My focus is on risk, regulatory and audit areas within GWS.

the types of business process services I am interested in developing are:I focus on resk and regulatory issues for existing outsourcing


the current biggest challenges that I would like to assess at this event are:regulatory changes to management of outsourcing, managing information security risk

Morgan Stanley133 Broadway, 33rd Floor, New York City, New York, USAT: +1 212 537 1129E: [email protected]: www.morganstanley.com

D e l e g a t e

Mr Amar ShahGeneral Manager & Executive Director

C o m p a n y P r o f i l eMorgan Stanley (NYSE: MS) is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. With offices in more than 43 countries, the Firm’s employees serve clients worldwide including corporations, governments, institutions, and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com.


My personal job function profile is:I am the General Manager for Morgan Stanley’s Global In-house Centres (GICs) in Mumbai and Bengaluru as well as being on the India Management Committee. I also have oversight responsibility over the Global Workforce Strategy (GWS) sites in Baltimore, Budapest and Glasgow.

the types of business process services I am interested in developing are:business process management (BPM), cash and treasury management, document management, payroll, reconciliation, tax and legal processes e.g. statutory accounting, travel and expense management

the types of It & Ites services I am interested in developing are:application development, business analytics, business transformation, cloud computing, data storage, data warehousing, database management, infrastructure management, IT services, network infrastructure, PC maintenance, process improvement, software solutions, supply chain solutions, systems integration, testing

the types of advisory services I am interested in are:benchmarking, BPO strategy, corporate governance, location strategy, performance management, real estate, sourcing strategy, vendor management

the countries/regions/sourcing approaches of interest to me as new/expanded potential sourcing destinations/strategies are:Central America, China, Eastern Europe, India, Philippines, South America, US, Nearshoring, Offshoring

My preferred sourcing option is:captive operations, outsourced to 3rd party

as a key purchasing authority I:influence

My annual spend budget is:$250m +

Morgan Stanley Advantage Services4F, Building B2, Phase 1, Nirlon Knowledge Park, Goregaon East, Mumbai, 400063, IndiaT: +91 226 138 4200E: [email protected]: www.morganstanley.com

D e l e g a t e s

D e l e g a t e s D e l e g a t e s

C o m p a n y P r o f i l eWe’re a leading international banking group committed to building a sustainable business over the long-term.

We operate in some of the world’s most dynamic markets and have been for over 150 years. More than 90 per cent of our income and profits are derived from Asia, Africa and the Middle East.

We’re listed on the London, Hong Kong and Mumbai stock exchanges, and rank among the top 20 companies in the FTSE-100 by market capitalisation.


My personal job function profile is:As the Global Head of Vendor Management for Technology Infrastructure responsible for aligning the vendor engagement strategy with Sourcing and IT strategy, and supporting Infrastructure Services and Operations (ISO) in all areas associated with managing the vendor portfolio. This encompasses everything from participating in the selection of strategic vendors, to their effective integration with the SCB services organization. It also includes implementing ISO’s vendor engagement strategy, developing and leading a global vendor governance model, and monitoring all vendor activities while ensuring service delivery is effective and within defined service parameters

Mr Ravi NairGlobal Head of Vendor Management

Standard Chartered Bank16 Collyer Quay, 03-00 Hitachi Tower, 049318, SingaporeT: +65 922 286 35E: [email protected]: www.sc.com

C o m p a n y P r o f i l eStandard Chartered in Singapore is part of an international banking group with more than 86,000 employees and a 150-year history in some of the world’s most dynamic markets.

We bank the people and companies driving investment, trade and the creation of wealth across Asia, Africa and the Middle East, where we earn around 90 per cent of our income and profits. Our heritage and values are expressed in our brand promise, Here for good.

Standard Chartered has a history of 155 years in Singapore, opening its first branch here in 1859 and in October 1999 was among the first international banks to receive a Qualifying Full Bank (QFB) license, an endorsement of the Group’s long-standing commitment to its businesses in the country.


My personal job function profile is:I work as the Head Managed Utilities in the Infrastructure Support and Operation(ISO) unit of Group Technology & Operations - Standard Chartered Bank and I am based out of Singapore. I am responsible for Pricing and Contract related support for our unit. For Contract related matters, I provide subject matter expertise for ISO Datacentre related contracts including outsourcing as well as providing advice and guidance on commercial matters. I serve as interface and provide guidance to project team, Finance and the wider Technology community for any internal and external pricing related matters.

Mr Chi Chern HuiHead Managed Services

Standard Chartered Bank7, Changi Business Park Crescent, Level 4, 486028, SingaporeT: +65 622 588 88E: [email protected]: www. StandardChartered.com.sg

D e l e g a t e s

D e l e g a t e

Mr Timothy KohRegional Business Development Director

C o m p a n y P r o f i l eTeledirect has a presence in Asia for over 20 years and operate contact centres in 5 Asian countries across the region, namely Singapore, Malaysia, Thailand, Philippines and Hong Kong, servicing worldwide customers. We have managed over 4,800 projects so far across 20 APAC countries since 1995, serving several vertical industry segments including Airlines, Finance, Lifestyle, Information Technology (IT) and Telecommunication sectors.


My personal job function profile is:●● Responsible for executing regional sales and business development strategies for target companies within defined Vertical Markets and geography across APAC with focus on Captive Call Center/Contact Center Offshore delivery services●● Drive end-to-end sales process for all opportunities including initial client communication, on-site presentations, RFI response, multi-day client workshops, RFP submission, negotiation and deal signing●● Work in close collaboration with delivery teams to ensure that proposed offerings and services fully meet customers’ business and technology needs ●● Provide support to customers and ensure total client satisfaction through the life cycle of the relationship●● Analyze market trends, implications and develop strategies to participate in resultant opportunities●● Act as a Trusted Advisor and partner to CXO’s in helping them develop strategies leveraging global sourcing and establish Teledirect as the preferred partner to their organizations ●● Stay tuned to market and competition, participate in trade events, conferences, customer forums and provide inputs to the practice teams towards developing contextual offerings that will help differentiate Teledirect in the market place.

Teledirect Pte750B Chai Chee Road, #04-05 to 08 Technopark@Chai Chee, 469002, SingaporeT: +65 659 153 27E: [email protected]: www.teledirect.com.sg

D e l e g a t e

Mr David KerrDirector

C o m p a n y P r o f i l eTMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialised and business-critical financial and administrative services that help our clients to operate their corporate structures, finance vehicles and investment funds in different geographic locations. Our core services can help companies of all sizes with HR and payroll, accounting and tax, corporate secretarial, international structuring, fund administration and structured finance - whether a company wants to globalise, or whether they need support to streamline existing operations. With operations in more than 80 countries, TMF Group is the global expert that understands local needs. We can provide you with a single point of contact to coordinate the day-to-day management of your outsourced operations, and help to ensure clear communication across multiple jurisdictions. Global reach, local knowledge: helping you do business seamlessly across borders.


the types of business process services I am interested in developing are: document management

the types of business process services I am interested in outsourcing are:business intelligence and analysis services, competitive intelligence and analytics, recruitment, sales operations services

the types of customer experience solutions I am interested in outsourcing are: Online customer solutions: CRM through social media and mobile devices

the types of advisory services I am interested in are:location strategy, real estate, sourcing strategy

the countries/regions/sourcing approaches of interest to me as new/expanded potential sourcing destinations/strategies are:Baltic Region, Canada, Central America, China, East Asia, East/West Africa, Eastern Europe, France, India, Indian Ocean (e.g. Mauritius), Middle East, North Africa, Philippines, Russia/CIS, South Africa, South America, South East Asia, UK, US, Western Europe, Insourcing, Nearshoring, Offshoring, Repatriating


the current biggest challenges that I would like to assess at this event are: finding the right business partner in APAC

the top 3 peer companies or solution providers I would find most valuable to meet at this event are: Accenture

TMF Group36/F Tower Two, Times Square, 1 Matheson Street, Causeway Bay, Hong KongT: +85 231 888 230E: [email protected]

D e l e g a t e s

D e l e g a t e

Mr Nitin ModiAssociate Director


TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that help our clients to operate their corporate structures, finance vehicles and investment funds in different geographic locations. Our core services can help companies of all sizes with HR and payroll, accounting and tax, corporate secretarial, international structuring, fund administration and structured finance - whether a company wants to globalize, or whether they need support to streamline existing operations. With operations in more than 80 countries, TMF Group is the global expert that understands local needs. We can provide you with a single point of contact to coordinate the day-to-day management of your outsourced operations, and help to ensure clear communication across multiple jurisdictions. Global reach, local knowledge: helping you do business seamlessly across borders.


My personal job function profile is:Responsible for creating and driving revenue growth through the identification of new clients including new business opportunities through partners and alliances. The focus is on growing TMF’s outsourced business services by crafting solutions for clients allowing them to simplify business operations and reduce risks across the world, through specialized teams of subject matter experts in over 80 countries.

the types of business process services I am interested in developing are: A/R, P2P, A/R, O2C, cash and treasury management, payroll, tax and legal processes e.g. statutory accounting, travel and expense management

Online customer solutions: sales support

the types of business process services I am interested in outsourcing are: payroll

the types of advisory services I am interested in are: sourcing strategy


My preferred sourcing option is: outsourced to 3rd party




TMF Singapore158 Cecil Street, #11-01, 069545, SingaporeT: +66 261 349 85F: +66 261 349 01E: [email protected]: www.tmf-group.com

D e l e g a t e

Mr Kok Chung YapHead of Operations, SSC Labuan


TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialised and business-critical financial and administrative services that help our clients to operate their corporate structures, finance vehicles and investment funds in different geographic locations. Our core services can help companies of all sizes with HR and payroll, accounting and tax, corporate secretarial, international structuring, fund administration and structured finance - whether a company wants to globalise, or whether they need support to streamline existing operations. With operations in more than 80 countries, TMF Group is the global expert that understands local needs. We can provide you with a single point of contact to coordinate the day-to-day management of your outsourced operations, and help to ensure clear communication across multiple jurisdictions. Global reach, local knowledge: helping you do business seamlessly across borders.


My personal job function profile is:I am responsible for: Business Process Management, Project Manager on Transition, SSC Governance reporting, contracts negotioation as well as SLA/MSA.

the types of business process services I am interested in developing are: business process management (BPM), cash and treasury management, competitive intelligence and analytics, document management

the types of customer experience solutions I am interested in developing are: Voice solutions: customer care

the types of business process services I am interested in outsourcing are: competitive intelligence and analytics

the types of advisory services I am interested in are:BPO strategy, contract negotiation, corporate governance, performance management, process improvement, services management, strategy & business case

the countries/regions/sourcing approaches of interest to me as new/expanded potential sourcing destinations/strategies are:China, East Asia, South East Asia




TMF Trust LabuanBrumby Centre, Lot 42, Jalan Muhibbah, Labuan F.T., 8700, MalaysiaT: Head of Operations, SSC LabuanE: [email protected]: www.tmf-group.com

D e l e g a t e s

D e l e g a t e

Mr Michael KohRegional Head Procurement - APAC


With approximately 150 employees and a fully redundant twin data centre infrastructure, T-Systems has proven experience in managing end-to-end ICT solutions for large and mid-sized multinational and local corporations over the last 15 years in Asia. Combining a local approach and global experience, T-Systems provides high-quality and reliable ICT services from a single source to customers in the manufacturing, finance, logistics and public sectors. We have established in Singapore a regional help desk, a desktop services and network operations centre as part of the group’s global ICT delivery platforms to meet the delivery requirements of the clients. Whether it is computing services, network services, desktop services, systems integration or full outsourcing solutions, our customers have counted on T-Systems to solve their ICT challenges so that they can focus on their competences and growth in Asia.


My personal job function profile is:Regional Head of Procurement, Asia Pacific managing all direct and indirect purchases within the region.

the types of business process services I am interested in developing are: business process management (BPM)

the types of business process services I am interested in outsourcing are: call centre services

the types of customer experience solutions I am interested in outsourcing are: Voice solutions: customer supportOnline customer solutions: customer support, ITO consultancy

the types of advisory services I am interested in are:contract negotiation, corporate governance, performance management, sourcing strategy, strategy & business case, transformation management, vendor management, shared service setup

the countries/regions/sourcing approaches of interest to me as new/expanded potential sourcing destinations/strategies are:China, East Asia, East/West Africa, India, Philippines, South East Asia

the operations I am interested in sourcing in new destinations are:business processes, data centres

My preferred sourcing option is: hybrid sourcing

the timing for making my outsourcing/offshoring decision is:2014 Q1, 2014 Q2, 2014 Q3, 2014 Q4

My annual spend budget is: $250m +

T-Systems SingaporeDeutsche Telekom Centre, 23 Tai Seng Drive, 535224, SingaporeT: +65 6510 6099E: [email protected]: www.t-systems.com.sg

D e l e g a t e

Mr Dileep RanganStrategic Programme Director, Procurement Services

C o m p a n y P r o f i l eUnilever is one of the largest fast moving consumer goods companies, and owns more than 400 brands including 11 “billion-dollar brands”, which each achieve annual sales in excess of €1 billion. Unilever is a leader in responsible business. The Unilever Sustainable Living Plan is core to Unilever’s values and links profitable growth, sustainability and ensuring that Unilever’s business and products have a positive social impact.

Unilever spends approximately 35B Euros each year with 3rd parties, of which approximately 11B Euros is through suppliers of marketing and business services


My personal job function profile is:The Director for Procurement Services is part of the marketing and business services team and responsible for improving systems and process that enable sourcing excellence, service excellence and effective connections between functions. Additionally, procurement services manages cross procurement programs such as automation, eSourcing and vendor management processes.

Unilever Asia Pte Ltd83 Clemenceau Avenue, Suite 16-08 UE Square, 239920, SingaporeT: +65 911 998 52E: [email protected]: www.unilever.com

D e l e g a t e s


C o m p a n y P r o f i l eThe Board of Investment (BOI) www.investmauritius.com is the national investment promotion agency of the Government of Mauritius with the mandate to promote and facilitate investment in the country.

It is the first point of contact for investors exploring business opportunities in Mauritius and the region. The BOI has put at the disposal of the international business community a personalised range of services to attract international investments and talents to Mauritius.

The BOI also aims at propelling inward and outward investment to new heights.

The BOI is responsible to:●● Stimulate the development, expansion and growth of the economy by promoting Mauritius as an international investment, business and service centre;●● Promote and facilitate the development of all forms of investment and business activities;●● Formulate investment promotion policies and plans and marketing strategies and undertake promotion to attract foreign and local investments;●● Advise Government on strategies for investment policies, national investment marketing and investment after care, economic and industrial planning and country image building.

P e r s o n a l i n f o r m a t i o n

My personal job function profile is:I am the Area Manager for Asia Pacific at the Board of Investment (BOI), the country’s national investment promotion agency. Since joining BOI in 2004, I have been posted in the ICT/BPO department and have used my expertise to develop and promote Mauritius as a competitive global services delivery destination. I have participated in several conferences abroad where I represented the country. I was also involved in the organization of both local and international conferences.

Ms Pratima SewpalArea Manager, Asia Pacific

Board of Investment of Mauritius1 Cathederal Square, Jules-Koenig Street, Port Louis, MauritiusT: +230 203 3800E: [email protected]: www.investmauritius.com

C o m p a n y P r o f i l eFlemmings was founded in 1989 and has developed into a dynamic and enterprising multi-disciplinary business advisory group.

Flemmings specialises in accounting, taxation, financial advisory and wealth management services. Our business has thus developed not only as a firm of Chartered Accountants but as Financial Advisers, property consultants and wealth managers.

Our clientele includes professionals in the healthcare industry, owner managed businesses and high net worth individuals based overseas, offshore trusts and entities.

Our large overseas client base and professional relationships with international organisations in Malaysia have continuously helped Flemmings to have an international perspective.

Flemmings has a special interest in outsourcing work and training Chartered Accountants in Malaysia and will be opening 2 offices in 2015 in Iskandar and KL.


My personal job function profile is:I am the Co-founding Partner of Flemmings and manage the Group overseeing its strategic growth & development.

Mr Hitesh ShahManaging Partner

Flemmings UK76 Canterbury Road, Croydon, Surrey, CR0 3HA, United KingdomT: +44 208 665 7050F: +44 208 665 0883E: [email protected]: www.flemmings.co.uk

s u P P l i e r s


Goldbury Communications Sdn BhdUnit A-3-13, Centrio Pantai Hillpark, Jalan Pantai Murni, Pantai Hillpark, 59200, MalaysiaT: +60 323 867 782E: [email protected]: www.goldburycommunications.com

C o m p a n y P r o f i l eGoldbury Communications is a company founded and incorporated in Malaysia to serve a niche market for automotive industry in implementing and supporting their IT functions and systems. Goldbury Communications provides end-to-end implementation services and Managed Services delivering a flexible high quality of service especially in the areas of automotive.

Goldbury Communications not only serves your implementation and support needs but complements your needs to grow.

Goldbury Communications prides itself on understanding your underlying automotive business processes, focusing on continuous improvement and delivering value for money. With in-depth understanding and experience in the niche area of automotive systems and applications, our team delivers the best solution for you.

Goldbury Communications is driven by its people who have many years of experience in the IT automotive field. We specialize in SAP Dealer business management, SAP vehicle management system and SAP warranty management system.


My personal job function profile is:I am the Chief Executive Officer

Mr Zuhri YusofChief Executive Officer

i2M Ventures Sdn BhdJLN Stesen Sentral, KL Sentral, Kuala Lumpur, 50470, MalaysiaT: +60 193 102 096E: [email protected]: i2m.com.my

Mr Azlan RamliHead of Investor Solutions

Ms Wan Yusniza Wan YahyaVice President of Investor Solutions

Mr Mohd Ibrahim Abdul MajidVice President of Investor Solutions

C o m p a n y P r o f i l ei2M Ventures Sdn Bhd (“i2M”), a wholly-owned subsidiary of Khazanah Nasional Berhad, was established in 2012 as a company that focuses on the development of strategic investment promotion initiatives for the Business Services and Shared Services & Outsourcing (“SSO”) sector in Nusajaya, Iskandar Malaysia.

i2M’s key mandate is to attract and facilitate local and foreign corporations (within the Business Services and SSO segments) to set up centres in Nusajaya. The development of the these targeted business segments is central and strategic to the overall positioning of Nusajaya, Iskandar Malaysia, as a premier business location in the region.

Essentially, i2M aspires to put Iskandar Malaysia in the limelight as a major potential hub for the region’s outsourcing market.


My personal job function profile is:Part of the Investor Solutions team to develop the Business Services industry in Nusajaya by securing key anchor investors.

Responsible for the following Business Development activities to meet the objective above:- ●● Engagement with targeted stakeholders●● Development and execution of the Business Development and Marketing activities for lead generation and promote Nusajaya as a the World’s Best Nearshore location●● Understand investors’ requirements and facilitates investors’ needs and issues relevant to the Talent, Technology & telecommunication, trade, tax & township●● Develop proposal and customized solution for potential investors.

s u P P l i e r s

D e l e g a t e

C o m p a n y P r o f i l eOur work is inventing the future of the hyperconnected internet era and human media spaces. This allows new embodied interaction between humans, species, and computation both socially and physically, with the aim of novel interactive communication and entertainment. Humans can develop new types of communication environments using all the senses, including touch, taste, and smell, which can increase support for multi-person multi-modal interaction and remote presence. We create ubiquitous computing environment and space based on an integrated design of real and virtual worlds. We design research prototype systems for new products in business, education, communication, culture, and play.


My personal job function profile is:Director of Imagineering Institute, Iskandar Malaysia, Professor of Pervasive Computing at City University London. Founder and Director of the Mixed Reality Lab. Previously Professor at Keio University, Graduate School of Media Design.National, Associate Professor at National University of Singapore, and Mitsubishi Electric, Japan. Research

Mr Adrian CheokDirector of Imagineering Institute

Mixed Reality LabE: [email protected]: www.mixedrealitylab.org

D e l e g a t e

Mr Paul Raymond RajChief Executive Officer






My personal job function profile is:I am Chief Executive Officer and Executive Director at Kannal Outsourcing, based in Kuala Lumpur, Malaysia. I specialize in providing Strategic Management direction, particularly in the field of IT Strategy and Management, to assist organizations in managing their IT/IS investments for strategic outcomes.

Kannal OutsourcingUnit 719 Block A Lobby B, Kelana Center Point, Jalan SS7/19, Petaling Jaya, 47301, MalaysiaT: +60 378 018 111E: [email protected]: www.kannal.asia

s u P P l i e r s

D e l e g a t e

Mr Naveen KumarChief Executive

C o m p a n y P r o f i l eNityo Infotech is a US HQ IT Services, KPO/BPO and SI company with offices more than 17 countries. Nityo Key specialization is in implementation of ERP, CRM, e-commerce and Analytics space.With it’s unique Safe-shore delivery model in India, Malaysia, Philippines and Singapore it provides a unique cost advantage to it’s global fortune 2000 clients.

Nityo had state of the art products in elearning, Banking and cloud computing area’s which further reduces the time to market for our end customers.


My personal job function profile is:I am the Founder & Chief Executive Officer.

Nityo Centre of Excellence10 UBI Crescent, Lobby B, #03-28/30, UBI Tech Park, Singapore, 408564, SingaporeT: + 65 663 537 38F: + 65 674 954 25E: [email protected]: www.nityo.com

D e l e g a t e

Mr Vernon TeeExecutive Director

C o m p a n y P r o f i l eVision Technology Consulting (VTC), established in 2003, is a company of VETECE GROUP which: ●● Provides most comprehensive customer experience solutions for Companies of different industries, enabling companies to differentiate themselves across all channels, touchpoints, and interactions●● Provides Project Implementation, Software Development, Application Managed Services●● Covers the implementation and outsourcing services on Enterprise Packages (eg, Oracle, Microsoft, opensource) for CRM, ERP, HR, BI, Mobiltiy, Social Media, eCommerce, Middleware, MDM, Datawarehouse, Security.

Facts:●● One of largest Oracle Platinum Application partner certified in Siebel, BI and Java Technologies in SEA●● Industries serve includes Telecommunication, Financial Services, Pharmaceutical, Public Sector, Technology, FMCG●● A Near-shore support and development center in Nusajaya, Johor supporting Asia Pacific Region, especially banks and government agencies in Singapore and Malaysia●● Products Developed inclusive of Rapidassign (www.rapidassign.com) which is being used by any Services, Sales and Marketing Organizations certified with Oracle Market Place.


My personal job function profile is:I am the Executive Director of VeTeCe Group (Vision Technology Consulting, FOrwen, Xirien) which operate its business mainly in South East Asia. Based in Singapore and Malaysia. I lead a multinational and multicultural IT team across the South East Asia region. I am overall responsible for customer, business and partnership engagement and oversees Software Product Development. More recently, I have been deeply involved in the Singapore Near-shore Development Center in Nusajaya, Johor.

Vision Technology ConsultingSuite 3-1, CBD Perdana, Blk 4800, Off Persiaran Multimedia, Cyberjaya, 63000, MalaysiaE: [email protected]: www.vetece.com

s u P P l i e r s

D e l e g a t e D e l e g a t e s

C o m p a n y P r o f i l eKhazanah Nasional Berhad is the Government of Malaysia’s strategic investment fund. As trustees to the nation’s commercial assets, our role is to promote economic growth and make strategic investments on behalf of the Government which would contribute towards nation-building. Khazanah has investments in over 50 major companies, both in Malaysia and abroad, and our companies are involved in a broad spectrum of industries including Financial Institutions, Telecommunications, Infrastructure, Healthcare, Energy, Property, Agriculture, Technology, Leisure and Tourism and Creative and Media.

Haris Hardi ZakariaSenior Vice President

Shanaz ShaifulAssociate

Mr Selvendran Katheerayson, Director

Datuk Hisham HamdanExecutive Director

Khazanah Nasional BerhadLevel 33, Tower 2, Petronas Twin Towers, Kuala Lumpur City Centre, 50088 Kuala Lumpur, MalaysiaT: +60 320 340 000F: +60 320 340 006E: [email protected]: www.khazanah.com.my

C o m p a n y P r o f i l eThe Iskandar Regional Development Authority (IRDA) is a statutory body tasked with the objective of regulating and driving various stakeholders in both public and private sector towards realising the vision of developing Iskandar Malaysia into a strong and sustainable metropolis of international standing. IRDA’s statutory powers and functions are designed to achieve the above objectives and include the following core functions in summary; -

PLANNING●● To integrate and recommend planning policies and strategies of the Federal Government, State Government of Johor and local authorities relevant to enhance Iskandar Malaysia’s well being●● To identify and develop strategies to enhance infrastructure, skills, science and technology and research in the development of Iskandar Malaysia.

PROMOTION●● To undertake broad-based promotion of Iskandar Malaysia to the general public and potential investors; both local and overseas●● To drive, coordinate and monitor development of economic sectors, required enablers and social infrastructure.

FACILITATION●● To provide consultation and information on investing in Iskandar Malaysia●● To act as the principal coordinating agent on behalf of relevant Government agencies in the relation to receiving, processing and expediting the requisite approvals for investors in Iskandar Malaysia.


My personal job function is:I was appointed as Chief Executive of IRDA on 1 January 2010. My main responsibility is to advise the Prime Minister of Malaysia and the Menteri Besar of Johor as co-chairmen of the Board of IRDA in planning and implementing the economic, physical and social development strategies to meet the vision of realising Iskandar Malaysia as a Strong and Sustainable Metropolis of International Standing.

Mr Datuk Ismail IbrahimCEO Office

Iskandar Regional Development Authority#G-01 Block 8, Danga Bay, Jalan Skudai, 80200 Johor Bahru, Johor, MalaysiaT: +60 197 272 097E: [email protected]: irda.com.my

N e T w O R k I N G D e L e G A T e


C o m p a n y P r o f i l eMultimedia Development Corporation, or MDeC, is a Malaysian government linked organization. It directs and oversees Malaysia’s National ICT (Information & Communication Technology) Initiative, the MSC Malaysia (formerly known as the Multimedia Super Corridor Malaysia). MDeC also directs and oversees Digital Malaysia. This is the nation’s program to forge ahead in embracing the global digital revolution. It is focused on driving wealth creation and enhancing quality-of-life by harnessing and building upon Malaysia’s varied ICT initiatives.


My personal job function is:I am the country lead person for national long term strategic plans for ICT Services for Malaysia across all public and private companies, encompassing Big Data, Mobility, Cloud Computing, and eCommerce. A lead member of the Senior Management Team of MDeC, I am the Vice President of the Global Business Services Division, where I am focused on the promotion and engagement of Shared Services and Outsourcing work in Malaysia across all industries. At MDeC I am in charge of the National Investment Council. At the national levels, I am in charge of the national Outsourcing Entry Point Project (Business Services EPP2) under the national Economic Transformation Plan.

Michael WarrenVice President, Global Business Services

The Multimedia Development Corporation2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, MalaysiaT: +60 383 153 000F: +60 383 188 551E: [email protected]: www.mscmalaysia.my

Alan FungHead of Outsourcing & EPP2

C o m p a n y P r o f i l eThe Multimedia Development Corporation (MDeC) was incorporated in 1996 to strategically advise the Malaysian Government on legislation, policies and standards for ICT and multimedia operations as well as to oversee the development of the Malaysian Multimedia Super Corridor (now MSC Malaysia). MSC Malaysia became the platform to nurture the growth of Malaysian Small and Medium Enterprises (SMEs) in the IT industry whilst attracting participation from global ICT companies to invest and develop cutting-edge digital and creative solutions in Malaysia.

In 2011, 15 years after the introduction and successful implementation of MSC Malaysia, MDeC’s mandate was broadened by the Prime Minister to include driving Malaysia’s transition towards a developed digital economy by 2020 through Digital Malaysia. Following this, in 2012, Digital Malaysia was official unveiled as the national transformation programme to achieve this aim.

Founded on three strategic thrusts, Digital Malaysia is a natural progression to harness the building blocks already laid by MSC Malaysia. It will drive wealth creation, stimulate efficiency and enhance quality-of-life by harnessing and building upon Malaysia’s varied ICT initiatives, resulting in a nation that connects and empowers government, businesses and citizens through a vibrant and demand-focused digital ecosystem.


My personal job function is:As Head of Outsourcing & EPP2 in MDeC’s Global Business Services (GBS) Cluster, I am in charge of PEMANDU’s national Economic Transformation Program (ETP) Business Services EPP2 project to build globally competitive outsourcers. My primary role is to work with multiple stakeholders (Pemandu, Outsourcing Malaysia and EPP2 companies) to drive the conceptualization and implementation of programs to transform local outsourcers to become regional and global champions and achieve national growth objectives in increasing GNI via increased export revenues.

The Multimedia Development Corporation2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, MalaysiaT: +60 383 153 000F: +60 383 153 115E: [email protected]: www.mscmalaysia.my

N e T w O R k I N G D e L e G A T e

Organised by:

A division of Progressive Media Group, John Carpenter House, John Carpenter Street, London EC4Y 0AN, UK • T: +44 (0)20 7936 6400

Documents

IOFA0315_DelegatePack