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Intuitive Business Transformation. Milad Saad. IBT. - PowerPoint PPT Presentation
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Intuitive Business Transformation
Milad Saad
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IBTThe Roadmap to Intuitive Business Transformation embraces results-based collaboration, technology, and best practices to enable individuals, teams and subject matter experts to empower an organization to work together and lead in transforming the real estate, infrastructure, and facilities management functions for sustainable environmental improvements and significant savings by their respective organizations
PropertyManagement
TechnologyManagement
OperationsManagement
FacilitiesManagement
Solution competencies
Traditional cross-functional model
IncreaseDefer Buy
LeaseReduce Build
Acquire
Outsource
Dispose
Recycle
Reassign
Infrastructure& Facilities
Mul
ti-de
partm
enta
l
Dep
artm
enta
l
Administrators
Operational Managers
Business Managers
Directors / C-Level
Improve discreet processes and reduce costs
Make better cross-functional decisions to achieve unit objectives
Follow policies,standards, and guidelines
Increase organizational performance to maximize stakeholder value
User Segment Business Reason
Traditional information model
Executive
Business Unit / Division
Department
Associates & Outsourcing Agents
Direction
Inte
lligen
ce
Gaps in the information stack block aggregated intelligence and communicated direction to reach C-Level and business / operational groups, respectively.
Traditional business model
Attribute ValueOrganization HierarchicalMission Keep it runningDirection Do more with lessValue promise You pay for it anywayInfrastructure’s role Just the container
Vendors CompetitorsResponsibility CentralizedStandardization LowWorkflow Ad Hoc activitiesCommunication with executive level
Static and discontinuous
Knowledge Personal asset
Infrastructure& Facilities
Acquisition & Redeployment
Preservation & Assessment
Occupation & Churn
Availability & Connectivity
Intuitive Business Transformation enables A life-cycle management solution
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Work Order Management Systems
Types of Work On Demand work: Typically is re-active Typically is a one time task Typically requires resolution in a near term time
frame
Preventive Maintenance: Needs to be done regularly, according to a
schedule. Is planned for and is pro-active.
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Configurable workflows based on SLAs
Inputs: how SLAs are matched to service requests Request Parameters – Requestor, Problem Type, Division, Department, Site,
Employee Standard, Problem Type Priority Level
Outputs: how SLAs dictate workflow Dispatching options – automatically to a Supervisor or Work Team, or with an
in-process Dispatch step Service Window, Time to Complete, Time to Respond automated escalations Automation – create work request, work order, or issue order Optional Workflow Steps – Estimation, Scheduling, Approvals, Notifications,
Verification
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Building Your Own Workflow
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Flexible workflowSchedules regular maintenance routines
Allows user-defined workflow
Automates maintenance workflow
Lowers operating costs
Allows conditional: Notifications Approvals Surveys Verifications
Tracks works separately for external vendors and internal maintenance teams
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SLA ResultsResults
Planning Board
Configurable Workflow
Varied Reporting
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SLA Dashboards
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SLA & KPIMetrics & KPI’s
Default MetricsConfiguration Wizard
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Mobile ApplicationsIBT for Mobile
ObjectivesExtend UIFM
Efficacy for FM field tasksSupport a flexible and mobile workforce
Productivity EnhancementsProcess ImprovementTimely Access to informationIncreased Information AccuracyReduced Risk
Work App– Work Requests
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Use the form and “thumb-friendly” picklists to create new requests.
Use the camera button to add a picture.
Work App – Work Requests
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Complete work without typing.
Update labor, parts, and costs.
Work App – Work Requests
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Access photos and documents.
Complete Solution
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Embedded Into your Workflowc Synch to Server
EquipmentInventory
Equipment Survey
Equipment Survey
Equipment Survey
EquipmentInventory
Equipment Survey
Changed itemsNew items
Changed itemsNew items
Changed itemsNew items
1. Create New Survey
Synch to Mobile Device
2. Update Survey
Supervisor using Web Central
3. Close out Survey
Supervisor using Web Central
Field Auditor using Mobile Device
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XMLMessages
Easy to integrate
SOA / Web ServicesXML Architecture
End-Users Partners
Integration
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Drill into metrics and alerts
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Production
Implementation
Save 30% or more of typical implementation costs*
Months9630 12
ARCHIBUS
Typical RE/FM system
.
Implementation
ARCHIBUS implementation
costs
Competitive product implementation
costs
Delivers results in 90 days
Cos
ts
Payback
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Summary Developing maintenance contracts based on flexible Service
Level Agreement (SLA). Enhance work practice by building and configuring workflow to
adapt business processes. Improve responses and customer satisfaction by monitoring
and reporting KPIs. Build on technology to minimise administrative tasks and
maximise saving. Build on technology to schedule repetitive tasks and reporting
to authorities. Optimize Business Intelligence processes through integration
with mobile and GIS technology.
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Questions
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