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CUSTOMER
The Portal to all of your Schuberg Philis Services
CONNECT
CUSTOMER
Ultimate Transparancy & Ease• Work together • Self service• Secure environment
Giving access to all aspects of your Services, from Service status to tickets & reports; from Financials to Projects to Security & Trust
Supported on multiple platforms, from iPhone to iPad, tablet to Desktop
Connect Portal integrates different technologies: Confluence, Lync, Jira, Tableau & in-house software development
Not replacing Face-time, but complementing it with a virtual workplace – working together made easy
PORTAL TO YOUR MISSION CRITICAL SERVICES
CUSTOMER
CONNECT PORTAL
What is it? …and where will it go?
Live Status1.
Services2.
Program & Projects3.
Financials4.
People5.
What’s Next?6.
CUSTOMER
LiveDash, showing the real-time status of your Application Landscape
Supporting our Transparency vision
For Your Info only• We are already working on any issue you might see• Redundancy means: error ≠ operational issue !
LIVE STATUS
• Steps in a Business Process “drive through” (uses) a series of functions in your Application Landscape
• Disturbances in your Applications landscape could lead to issues in your Business Processes
• Visualizing that makes the impact of operational issues clear and helps in defining or triggering corrective actions
CUSTOMER
Monthly Service Report (MSR) is a monthly report of the status of your services
Having insight into “What is going on” on a daily basis helps in understanding and managing any issues when they come up
ServiceDash gives you insight:• Availability• Incidents & Changes• Capacity (e.g. Storage)• Scheduled Tasks (.e.g. Back-up’s)• Security (e.g. Security Patches)
Easily access your Jira ticketingsystem for viewing, editing &reporting on your service tickets
SERVICES
CUSTOMER
Overview of the Project that are going on• A full Program overview of all your projects• Full blown Projects executed Sprint-by-Sprint and
progress reported in full detail via a PSR• Activity Progress• Milestones• Deliverbles
• Fast-track Projects, typically smaller projects, showinga listing of “What we are currently working on”
RAID-log, on-line & editable by all parties• RAID - Risks, Actions, Issues & Decisions• Exportable to Excel
Document Repository for sharing documents
PROGRAM & PROJECTS
CUSTOMER
Full insight in your pricing stucture, captured in either a Costmodel or Project Costmodels
Overview of the full list of Service Orders (SOs) and their status• Open, Active or Closed (no longer Invoiced)• On-line Repository for your SOs
Further developments towards on-line insight and access to your Invoices, payment status and history
FINANCIALS
CUSTOMER
Working together as 1 team starts with beingeasily reachable
Your Schuberg Philis team at your fingertips• Team & contact details on-line• Pager Schedule for your environment @ Schuberg Philis
Giving you the possibility to view teammember holiday schedule and evenregister your own if you want
PEOPLE
CUSTOMER
Full Access & Control of Application Landscape• Starting from Costmodel, automate towards deployment• Full automation of IaaS & PaaS layers• Push-button deployments & decommisioning
Development Environment Out-of-the-box• On demand (pre-specified) Development Environment• Full tooling set: Build, Test… deploy• Auditable & Certified
Collaboration made easy• On-line access to your Customer Team• Chat & Availability Capability• On-line meetings, audio, video,…
WHAT’S NEXT
CUSTOMER
Thank you!
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