Introduction to ClickSchedule

7/24/2019 Introduction to ClickSchedule

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$ntroducing ClickScheduleSage $nformatics%abburu



Agenda

The Scheduling Challenge The Solution& ClickSchedule

The %usiness 'alue

(roven Customer 'alue



The %usiness Challenges



The Service *peration +ilemma

Cost Reduction

Workforce

Retention

CustomerExperience



Contradicting -orces

/easonable

0orking 1ours 23cient /outing /educe (aperwork Compliance

*vertime Travel Costs /esource

4tili5ation

26pectatio Commitme /esponse T -irst Call

/esolution

Workforce

Retention

Cost Reduction

CustomerExperience

Th S h d li Ch ll Ti C



0hen there are 3 Tasks and 3 skilled /esources, thpotential scheduling options

The Scheduling Challenge& Time Cons(rocess

6 scheduling

options




1ow many scheduling *ptions e6ist for 6 EngineersTasks:

7! "ossi#le $cheduling %ptions&

The Scheduling Challenge& Time Cons(rocess




The Scheduling Challenge& Time Cons(rocess$n a more realistic scenario when there are )! 2ngine Tasks&

Possible Scheduling Options:

~1,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000

000,000,000,000,000…!

100 Tasks

30 Engineers



Summary& The Scheduling Challenge

Select an optimi5ed

schedule 26amine various scheduling

considerations

2<ective time frame

-le6ibility to ad=ust withdynamic changes



The Scheduling Challenge Who does What, With what, When, Where for Whom?

Who has the skills?

What is the work?

What parts/tools do they have?

When does the work need to start?

Where is the work?

Who is it for?

Reduced customer service

Send the =ob to the mobile device 0hat if the device is not connected:

+uty of care 0hat if the engineer is driving:

2ach =ob to the wrong engineer wastes time



$ntelligent Scheduling

Intelligent Scheduling considers:

The ngineer

Skills

!urrent assignment

The ngineer"s #ocation

#atitude/#ongitude co$ordinates Time stamp

The ngineer"s %&ility to Receive the Work

!onnection status Time stamp

'ehicle telemetry %re they driving?



Scheduling Considerations

Service #evel Agreements >S#A? @ 1ow fast wto react

eography @ Travel time, weather conditionsdistribution Timing @ (ersonal schedules, holidays, sick l Skill matching @ 0ho is able to do the =ob: #ogistics @ Available parts, tools, sta< Customer history @ /epeat visit, complaints

And much moreB..



ClickScheduleClickSoftwares Solution for 9obile 0-9 Scheduling D *ptimi5ation



ClickSchedule *verview

ClickSchedule creates an optimal schedule bthe business speci7c policies&

S#Acompliance

Travel time

*vertime 2ngineer skill

set

Customerlocation

2Euipmen

needed Time to c =ob

0orking hAnd many othersB.

The speci7c policies are de7ned by the organi5ati



ClickSchedule #ogic

ClickSchedule optimi5es the schedule by con

%usiness /ules, *b=ectives and %usiness F($s can be con7gu

di<erently for each customer G business line G geography an

according to the business needs.

%usiness *b=ectives @ /epresent the goascheduling

%usiness F($s @ 2valuate the schedule byperformance indicators

%usiness /ules @ /epresent the schedulin

limitations



ClickSchedule and the Service ConHict

Workforce

Retention

Cost Reduction

CustomerExperience

lickSchedule

aids in

achieing

balance

bet"een these

goals,

according tothe speci#ic

organi$ation



ClickSchedule 4niEue Capabilities Constantly optimi5es the schedule throughout the da

according to realJtime events

(rovides streetJlevel route optimi5ation

*<ers an intelligent appointment booking process, baon real time resource availability

Single solution for multiple business lines and work ty>Supports anything from simple short tasks to multiJdmultiJstaged =obs that reEuire multiple resources?

Ability to schedule and manage any type of resources>inanimate, 1/?

(roven scalability J support small service businesses tlarge enterprise 7eld service organi5ation >!,!!!K 7resources?

2nables easy integration via standard adapters to leaC/9G2/( products and web service A($

!li kS h d l ( fi



!lickSchedule (enefits

Reduce Costs $mprove overall visibility and

control

$ncreasing productivity ande3ciency

9inimi5e travel

/educe overtime

2liminate penalties due to

missed Service #evelagreements

'mprove Cust$atisfaction

et the =ob dothe "st time

(romise reliabappointmentwindows



Thank you

Documents

Introduction to ClickSchedule