Introduction to Andover (CFC3)

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Agenda

Who we areOur story so farHow we workJob roles to be availableWhat we are looking for in potential employeesRecruitment processes

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Who we are

We are the world’s largest dedicated online grocery supermarket

Our product range is now the largest of any UK supermarket.Completed our first commercial deal – with UK grocery

retailer Morrisons – in 2013.Online is recognised as the fastest-growing channel in

grocery, and, people expect us to be at the forefront of this revolution.

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Our story so far2000 Founded by Tim Steiner, Jason Gissing and Jonathan Fairman

Entered into our first branding and sourcing arrangement with Waitrose

2001 Pilot deliveries begin

2002 Started commercial delivery service covering 100,000 householdsDelivery area increased to cover 2.2 million householdsOpened our customer fulfilment centre (CFC) in HatfieldFirst regional spoke opened in Weybridge

2005 Delivery area increased to cover over 10 million households

2006 50,000 orders were delivered in a week for the first time

2008 Tesco Price Match introducedIntroduced Ocado Delivery Pass

2009 'Ocado on the Go' smartphone app launchedOcado Reserved introduced

2010 Listed on London Stock Exchange100,000 orders were delivered in a week for the first timeOcado ‘Own-label’ range launched

2013 CFC Dordon opened.Non-Food distribution centre opened in Welwyn Garden CityLaunched first of our destination web sites, Fetch – our specialist pet store150,000 orders were delivered in a week for the first timeSigned commercial agreement with first strategic customer, Morrisons

2014 First deliveries for morrisons.com

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How we work

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BRISTOL

Coverage• 3 Fulfilment Centres • 1 non-food warehouse• 14 other satellite sites• Ocado and Morrisons

• 9,500+ Employees• Coverage of approx 70% of UK

households

Coming Soon

ANDOVER – CFC3

SHEFFIELD

ENFIELD

RUISLIP

2014 Spokes

KNOWSLEY

DAGENHAM

Job roles to be available

Personal Shoppers (Warehouse Operatives)CSTM’s (Delivery Drivers)LGV DriversEngineers/TechniciansOperation ManagersHRResource PlannersControls Engineers

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What we are looking for in potential employees

Personal Shoppers:Loading:Can involve moving trolleys of ‘totes’ weighing up to a total of 272kg.

Inbound:Receiving goods in, stacking and unpacking boxes. Can involve very heavy lifting.

Pick:Picking and packing individual items. Will involve being on your feet for long periods of time. Requires high attention to detail and high levels of accuracy. Working in very cold temperatures as low as 2°.

Freezer:Picking and packing individual items. Working in very cold temperatures as low as -25°.

CSTM’s:Full UK driving license with no more than 3 points and no disqualifications within the last 10 yearsExcellent customer service skillsIdeally have previous commercial driving experienceGood communication skills and the ability to ‘think outside the box’Ability to be flexible in working days/hours

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What are we looking for in potential employees

Controls EngineersFirst line support of engineering team and operations, regarding all aspects of PLC software, its’ implementation and use. Working closely with all support teams and Operations to optimise performance, reliability, and resilience of automation.HNC Engineering or equivalentExperience gained within automation, preferably in a similar role, supporting an automated production environment, within FMCG business or similar high pressure environment.

Service/Maintenance EngineerUndertaking of day to day reactive and planned engineering maintenance activities and improvement works at the Customer Fulfilment Centre on MHE such as conveyor networks, lifts, cranes, belts, etcA formal qualification in an electrical or mechanical engineering subject (apprentice served, NVQ, HNC or equivalent)Strong electrical experience (preferable within a FMCG environment.)Knowledge / experience of working with controls, analysing faults and providing solutions.

TechnicianProviding 1st response to engineering fault conditions, reactive and planned maintenance activities as well as proactive improvement works.Some technical ability and understanding relating to automation hardware and software would be preferred, but training can be givenA formal engineering related qualification would be advantageous

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Recruitment processes

Personal Shoppers:1.Initial online application made2.Screening on application form3.Telephone interview4.Manager’s interview5.Dexterity and logic tests

CSTM’s:1.Initial online application made2.Screening on application form3.Telephone interview4.Manager’s interview5.Driving assessment6.DBS check

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Recruitment ProcessesEngineering roles1.Initial application made2.Screened by hiring manager3.Assessment centre involving a competency based interview, group exercise and engineering test paper/numerical test paper4.Feedback given within a week of attending assessment centre5.Attend 1 day head office induction6.Training with Engineering team

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Any questions?

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