Introduction - opmsecurity.golearnportal.org · OPM Help Desk Installing Your PIV-Card Telework Software from OPM Webmail February 2011 Page 4 11. At the confirmation prompt, click

Introduction

You can now use Outlook Web Access to download OPM’s teleworking software enabled with

Personal Identity Verification (PIV) technology. The download provides a smooth and easy

installation package. All you have to do is run the installation and perform a first-time

configuration of your Citrix XenApp account, and you are ready to go.

In this document you will find:

Installation instructions for the PIV software.

Configuration instructions for Citrix XenApp.

A Quick Guide for using PIV to telework on an everyday basis.

Install Your PIV Software

To download and install you PIV software, perform the following steps:

1. Start Internet Explorer and go to the

following web address:

https://mail.opm.gov

2. At the login screen, perform the

following steps:

A. Enter your OPM LAN ID in the

“User name” field.

B. Enter your OPM LAN

password in the “Password”

field.

C. Click Log On.

3. Click the Public Folders option at the

bottom of the left-hand pane.

Depending on your OWA

configuration, your folders may appear

as icons at the bottom of the window. If

so, hover over each icon with your

pointer until Public Folders appears.

When it does, click the icon.

https://mail.opm.gov/

OPM Help Desk Installing Your PIV-Card Telework Software from OPM Webmail

February 2011 Page 2

4. Select the _PIV folder listing.

5. Perform the following tasks:

A. In the left-hand pane, select the

PIVInstall listing with the

“NEW PIV Installs”

attachment.

B. In the right-hand pane, right-

click the OPM VPN

Software.ren attachment.

C. Click Save Target As.

6. In the "Save As" window, perform the

following tasks:

A. Click the Desktop icon.

B. Click the Save as type drop-

down-menu button, and select

All Files.

C. In the "File name" field, if a

".ren" extension appears,

change it to .exe. Otherwise,

just add .exe to the end of the

filename.

D. Click Save.



7. If the “Download complete” window

does not close on its own, click Close.

8. Double-click the OPM VPN

Software.exe icon on your desktop.

9. If the system presents a “User Account

Control” security window, click Yes.

10. At the “WinZip Self-Extractor”

window, click Unzip.



11. At the confirmation prompt, click OK.

12. If the “WinZip Self-Extractor” window

does not close on its own, click Close.

13. On your desktop, double-click the VPN

Software Update folder.

14. In the resulting window, double-click

the setup.bat file.

15. If the system presents a “User Account

Control” security window, click Yes.



16. Wait while the system performs the

installation.

17. At the “Press any key to continue”

prompt, press any key to close the

window.

18. Click Start Shut Down.

19. Reboot your computer by performing

the following tasks:

A. Click the arrow button for the

drop-down menu.

B. Click Restart.

C. Click OK.

You have finished installing your PIV

teleworking software.



Connect to Citrix XenApp and Configure Your Account

After you install your PIV software, you can connect to Citrix XenApp and configure your

account. To do so, perform the following steps:

1. Insert your OPM ID into your PIV card

reader. To do so, follow the directions for

your version of the reader.

USB Card Reader

Laptop Card reader

2. If a “Press OK to continue” message appears

in the ActivIdentity window, click OK.



3. Click Select.

If necessary, enter the site address

in the “Connect to” field. For a Broadband

connection, use remote.opm.gov.

4. At the “ActivClient Login” window, perform


A. Enter your PIV card PIN in the “PIN”

field.

B. Click OK.

5. In the “Cisco AnyConnect VPN Client”

window, perform the following tasks:

A. Ensure that the “Group” field is set to

PIV – Authentication.

B. Click Connect.

6. Verify that you are connected to the VPN. A

locked padlock icon appears in your desktop

tray.

7. Launch your browser and go to

https://homework.opm.gov.

https://homework.opm.gov/



8. At the “Notice to Users” window, click OK.

9. At the “OPM XenApp Web Interface” login

screen, perform the following tasks:

A. Enter your LAN ID in the “User

name” field.

B. Enter your LAN password in the

“Password” field.

C. Click the Log On button.

10. In the “Desktops” tab, double-click the OPM

Desktop icon.

11. If the system presents a “Do you want to

save this file, or find a program online to

open it?” prompt, click Cancel and continue

to Step 12.

If the system does not present this prompt, go

to Step 18.



12. In the “Message Center” tab, click the Click

here to obtain a client link.

13. If the system presents a "This website wants

to install the following add-on…" message,

perform the following tasks:

A. Click the message.

B. Select Install This Add-on for all

Users on This Computer from the

pop-up menu.

14. At the “Download Client” screen, perform


A. Select the checkbox to indicate that

you understand the license

agreement.

B. Click the Download button.

15. At the “Security Warning” asking if you

want to run or save the file, click the Run

button.

16. At the “Security Warning” asking if you

want to run the software, click the Run

button.



17. At the confirmation that the software was

installed successfully, click the OK button.

18. If the system presents an “Allow ActiveX

Control” message, perform the following

tasks:

A. Click the yellow bar.

B. Select Run ActiveX Control from

the pop-up menu.

Then, click the Run button when the system

presents the “Security Warning” window.

19. In the “Desktops” tab, click the OPM

Desktop icon.

20. At the “Notice to Users” window, click OK.

The system presents your Citrix XenApp

desktop.

Wrapping Up

You have finished installing and configuring your PIV telework software. See the following

“OPM Teleworking—PIV Card Access Quick Reference” for information on everyday use of the

software.

If you have any questions about installing your PIV-card telework software, call the OPM Help

Desk at 202-606-4927 (local) or 866-631-3019 (toll-free). The Help Desk is open Monday

through Friday, 6:30 AM to 10:30 PM, Eastern Standard Time, and Saturday, 8:00 AM to 4:00

PM, Eastern Standard Time.

OPM Teleworking—PIV Card Access Quick Reference Page 1

Log onto the OPM System Using the VPN Client

1. Follow the directions for your version of the card reader.

USB Card Reader

Laptop Card Reader

2. If a “Press OK to continue”

message appears in the

ActivIdentity window, click

OK.

3. Ensure that the “Connect

to” field is set to

remote.opm.gov, and then

click Select.

4. Enter your PIV card PIN

and click OK.

5. Ensure that the “Connect to

field” is set to PIV –

Authentication, and then

click Connect.

OPM Teleworking—PIV Card Access Quick Reference Page 2

Access a Virtual Desktop Using Citrix

1. Double-click the Step 2—OPM

Citrix icon on your off-site system.

2. At the Notice to Users, click OK.

3. Enter your LAN ID in the Username

field, enter your LAN password in the

Password field, and click Log In.

If the system presents a

message to run an add-on, right-click

the message and select Run Add on.

If the system presents a Security

window, click Allow.

4. Double-click the OPM Desktop icon.

5. Click OK at the Notice to Users

window.

The system presents the virtual

desktop.

When you are done teleworking, log

off Citrix XenApp, and then

disconnect from AnyConnect by

removing your PIV card from the

card reader.

OPM Teleworking Definitions Two-Factor Authentication. A process requiring two ways of identifying yourself when logging onto the OPM system.

Personal Identity Verification (PIV) Card. The OPM identification card that includes electronic information specific to you and your

position, as well as a Personal Identification Number (PIN) you can use to confirm your identity electronically.

PIN. The six-to-eight-digit personal identification number you created when you received your PIV card.

USB Card Reader. A device that you can connect to your computer in order to use your PIV card to establish two-factor authentication and a

secure connection to the OPM network.

Citrix Client. The Citrix software that enables your off-site PC or laptop to act as a “client” of the OPM server, allowing you to access a

virtual desktop that mimics your regular OPM desktop.

Broadband. An Internet connection that uses one of a variety of technologies, such as cable modems or fiber optics, to reach high

transmission speeds. Providers of Broadband include cable companies such as Comcast and Time Warner.

Username or User ID. The standard OPM LAN ID that you use to log into an OPM system.

Password. The LAN password that you typically use to log into an OPM system.

Documents

Introduction - opmsecurity.golearnportal.org · OPM Help Desk Installing Your PIV-Card Telework Software from OPM Webmail February 2011 Page 4 11. At the confirmation prompt, click