Introduction of SYSCOM (USA) Inc & Business Solutions ... · Introduction of SYSCOM (USA) Inc & Business Solutions Department SYSCOM (USA) INC. Business Solutions Department ... Marketing

Introduction of SYSCOM (USA) Inc &

Business Solutions Department

SYSCOM (USA) INC.

Business Solutions Department

2020

2© 2020 SYSCOM USA INC. All rights reserved.

Company Profile

Admin ８％

Sales

/Sales SE

24%

Engineer: 68%

Employees(１2０＋）

Location

［ Headquarter ］New York 1 Exchange Plaza

55 Broadway,11th Floor

New York, NY 10006

Tel: 212-797-9131 / Fax: 212-797-9132

［Branch Offices］Los Angeles21081 S. Western Avenue, Suite 240,

Torrance, CA 90501

Tel: 310.965.4100 / Fax: 310.965.4135

San Francisco/Bay Area1400 Fashion Island Boulevard, Suite 315,

San Mateo, CA 94404

Tel: 650-294-2500 / Fax: 650-294-2501

Tokyo, Japan100-0005

1-6-2 Marunouchi 21st Fl,

Chiyoda Tokyo 100-0005

Tel: 03 3216-7351 / Fax: 03 3216-7210

Business Name SYSCOM （USA） INC.

CEO Seishi Sato

Date of Incorporation May 24, 1990

Capital Investment $3,200,000.00

Stock Holders

Seishi Sato -- CEO (66.3%)

ITOCHU Techno-Solutions America, Inc. (33.7%)


Sales Performance & Forecast (2015 – 2021)


Services Provided

Business Solution (ERP)• ERP System Design & Consultation

• ERP Package Installation & Help Desk

• POS System Implementation & Help Desk

• Security & Business Improvement Consulting

• IT Policy Creation and Consultation

SI Solution (IT Infrastructure)• Network & Server System Design/Implementation• Server Virtualization / Storage Solution • IT Security System Design & Consultation• Unified Communication

（ Voice / TV Conference / VoIP / Wireless ）

• IT System Relocation / Office & Factory Cabling

IT Customer Service• System Operation & Maintenance

（24/7/365, Maintenance & Support）

• Help Desk Service• PC & Server On-Site / Remote Service • IT Professional Staffing• Emergency Trouble Call Acceptance

Cloud DC Service

• A Variety of IaaS/SaaS Solutions

（VPS/VDI/Bakcup/GroupWare/Mail)

• ERP/Business Operation Application Hosting

• Professional Operation Service

• Cloud Consultation Service

• Cloud System Establishment

• Cloud Operation Service


New York, NY (Tri-state NY, NJ, & CT area)Los Angeles, CA (South California)San Francisco/ Bay Area, CA (North California)Tokyo, Japan

PARTNER 拠点Japan / Mexico / Brazil / London / Netherland / ASEAN Countries

シスコム拠点主なプロジェクト実績拠点

**その他多数（上記地図参照）

FloridaAlabamaUtah

North CarolinaDenverArizona

Atlanta, GA

Detroit, MI

Honolulu, HI

Houston, TXSeattle, WA CANADA

Chicago, IL

Washington DC

Alaska

MEXICO, BRASIL その他南米都市

SYSCOM Office Locations / Project Base

Project Coverage: USA, Mexico, South America, ASEAN, EU

組織図

6@2020 SYSCOM(USA) INC. All rights reserved.

Board of DirectorsSecretaryTreasurer

CEO

Sales / Marketing

Engineering

Customer Relations

Tokyo Branch Office

EVP

SI Solution Div.

SYSCOM Organization

Consulting

Business Solution Dept.

NYSI Operation

SI Solution Dept. (San Francisco)

Sales / Marketing

ESI (Enterprise)Operation

Sales / Marketing

Engineering

SI Solution Dept. (Los Angels)

CLAVIS – CLOUD Operation

SI Solution Dept.(New York)


Customer Support Flow


Business Solutions Dept. Organization

Business Solutions Dept.

Project Management

Development,System Architect

Solution

Engineering

Customer Relations

• ERP Consultation and ImplementationMaintenance/Support

• Production Scheduling ConsultationAsprova Implementation Support

• Project Management• Documentation• Resource Management

• Customization and Support• System and Middleware Architect

• Consultation・Analysis• System Design

• Customer Relations• Contract Management

• RFP Support


BSD Service Overview

• Consultation1)Pre-Implementation Analysis2)Business and Business Process Analysis3)FIT & GAP Analysis4)BPR Support5)Security Consultation6)Project Management

• System Implementation1)Parameter Setup2)Data Migration Support3)Configuration4)Deployment5)Environment Setup

• Development1)System Modification2)Customize 3)Data Migration Tool Development4)Report Modification

• User Training1)Key User Training2)End User Training3)Operation Manual Writeup

• Maintenance/Support1) ERP Operation Support2) Accounting and Operation

Helpdesk Support

BSD Service Overview


SYSCOM-ERP Business Advantage

• Business Consultation Knowledge & Experience

• Expertise on North/South America and Mexico Business Operation and Government Requirements

• Experience on Interface Development with External System

• Application and IT Infra Total Support

• Seamless Communication (English, Japanese, Chinese)

• High Customer Satisfaction

(Continuous Maintenance Contract & Transfer from other partner)

• Internal Control, IFRS related consultation

• Microsoft Gold Certified Partner (ERP/Data Center)

• Microsoft Business Solution Partner (Cloud)

More than 1,000 customers in U.S. More than 50 ERP Implementation Projects


Certification

Microsoft Dynamics ERP パッケージ

• Microsoft Dynamics AX 2012 Financials

• Microsoft Dynamics AX 2012 R3 Financials

• Microsoft Dynamics AX 2012 Trade and Logistics

• Microsoft Dynamics AX Distribution and Trade

• Microsoft Dynamics AX 2012 Installation & Configuration

• Microsoft Dynamics AX 2012 Installation and Configuration

• Microsoft Dynamics AX 2012 Development Introduction

• Microsoft Dynamics AX Development Introduction

• Microsoft Dynamics GP 10.0 Financials

• Microsoft Dynamics GP 10.0 Installation & Configuration

• Microsoft Dynamics GP 10.0 Inventory & Order Processing

• Microsoft Dynamics GP 2010 Installation & Configuration

• Microsoft Dynamics GP 2010 Inventory & Order Processing

• Microsoft Dynamics NAV 2009 Installation & Configuration

• Microsoft Dynamics NAV 2009 Core Setup & Finance

• Microsoft Dynamics NAV 2009 Manufacturing

• Microsoft Dynamics NAV 2009 Trade & Inventory

• Microsoft Dynamics NAV 2013 Core Setup and Finance

• Microsoft Dynamics NAV 2013 C/Side Solution Development Configuration

• Microsoft Dynamics Implementation Methodology (SureStep)

• Microsoft SharePoint 2010, Application Development

• Small Business Financials 9.0

• Microsoft Retail Management System 2.0 Headquarters

• Microsoft Retail Management System 2.0 Store Operations

• Microsoft Dynamics CRM 2011 Applications

Compliance

• CISA (Certified Information Systems Auditor)

• CISSP (Certified Information Systems Security Professional)

15 Bilingual Certified Consultants

（as of July 2017）


Application Support

US Time(EST)

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 GMT+9

Japan Time

15 16 17 18 19 20 21 22 23 24 1 2 3 4 5 6 7 8 9 10 11 12 13 14 GMT-5

Global Support Hours

Time Difference

Multi-lingual

Incident

CupportOperation Support

English, Japanese, ChineseAround the Clock Coverage

Escalation FlowManufacture Support

Monthly Closing and Inventories

Report to HQ


Microsoft Dynamics ERP


Dynamics ERP ＋ Dynamics 365 Series

〜2017Dynamics

ERP

2017〜Dynamics

365

Business CentralEnterprise Edition

Enterprise Solution

Targeting 200+ Employees

Minimum 20 User License

License Fee

＄190/Month/User x 20 User~

Cloud and On-Premise Ver.

Operations, Financials, Sales, Purchasing, Inventory, Production Etc （＝AX)

SMB Solution

Targeting 1~250 Employees

Max 300 Users

Cloud Only

Financials, Sales, Purchasing, Inventory, Production

（＝Similar to NAV)

Cloud/SaaS Version is added as D365

Series


Dynamics ERP Comparison

ERP Software Comparison

Dynamics AX Dynamics NAV Dynamics GP

Industory Complex/Global Distribution/ Trade/ M anufacturing Distribution/ Trade/ M anufacturing

Requirements Spec Complex Complex Standard

Internal Control Required Required Required

Accounting ○ ○ ○

MRP ○ ○ ○

Manufacture（Level 1) ○ ○ ○

Custamization Required Partly Required Partly Required

Note Custamazation Required EU Top Share US Specialized

For Medium to Large Businesses“Microsoft’s Flagship ERP Package”（Supported by many Microsoft partners who can support the development of industry-specific features）

For Small to Medium Businesses（Designed for businesses requiring variety of functions and

customized system)

For Small to Medium Businesses（Simple, “Out of the Box” solution meeting the US business

customs. There are many ISV in the US who are capable of developing additional modules.）

365 Dynamics 365 BC


Achievement 12,000 Companies in 130 Countries

History Initially developed by IBM and Damgaard Corp in Denmark. Microsoft purchased in 2002. Currently, Microsoft Dynamics 365 is sold as aflagship ERP software in the Dynamics Series.

Version The latest version is Microsoft Dynamics 365 released in July, 2017

Feature Saas Solution for enterprises useMulti Company/Language/CurrencyCovers wide variety of customers’ requirements(Broad industry and operation coverage)Expanded for Operation StandardizationModule Layer Customization ConceptDifficulty of implementation:High

Dynamics 365 Enterprise Edit. (Formerly AX)


Achievement 80,000 Companies in 150 countries

History 1983: Navision Software established in Denmark2002: Microsoft acquired and changed the name to Dynamics NAV2017: D365 Business Edition which is a basic ver of NAV was introduced on SaaS2018: D365 Business Central Released

Version The latest version is Microsoft Dynamics NAV 2017 released in October, 2016.SaaS version of Dynamics 365 Business Central will be released in April, 2018

Feature SMB ERP worldwide share #1Multi Company/Language/CurrencyFlexible to special requirementsStrong to Supply Chain & Distribution ManagementMany add-on tools are available

Dynamics NAV/365 Business Central


Achievement 47,000 Companies in Mostly US

History 1986: Great Plains Software Established in US2000: Microsoft acquired and changed the name to Dynamics GP

Version The latest version is Microsoft Dynamics GP2018 released in Decemner, 2017

Feature SMB ERP US share #1Great fit to US Business Customs and Regulations Strong Accounting Module“Out of the box” Package

Dynamics GP Overview


Dynamics ERP Case Study


Dynamics 365 Enterprise Edition Case Study

Dynamics 365 Enterprise/Operations

US Accounting System Implementation Project

Client Service Industry (Real Estate)

Numbers of User ２０ User

Location USA （15 Companies ）

Modules Finance, Consolidated Accounting, Fixed Asset

Project Period 6 months

＜Project Goal＞Building solid accounting system for overseas offices

- Upgrading financial operation structure for future business expansion - Increasing a efficiency and accuracy of accounting operation- Establishing strict internal compliance

＜Challenge＞- Communication with MS regarding infra structure since this is the first case of Saas based project.- Meeting multiple financial regulations (US &Japan GAAP)- Integration with outside system- Complicated requirements on reports


Dynamics 365 Business Edition Case Study

Dynamics 365 BusinessEdition/ Financials Accounting System Renewal Project

Client Holding Company (Chemical Manufacture)

Numbers of Users ６ Users

Location USA

Module Finance

Project Period3 months

＜Goal＞Implement Cloud Based Financial System

- Saving a cost for infrastructure by using cloud based service.- Saving annual running cost by switching to D365 Business Edition

＜Challenges＞- Lowering functional requirements to downsizing to a SMB ERP from Enterprise

ERP- Fulfil the requirements without developments- Adapting to SaaS based version upgrade


Dynamics AX Case Study


Dynamics NAV Case Study

Dynamics NAV Case 1: Chemical Company

User NAV : 10 Users

Location North America（New York, Home Office User）

Module Accounting (GL, AP, AR, Bank) , Order Management, Inventory Management Financial Report, Managerial Accounting, Compliance, Customization

Dynamics NAV Case 2: Textile Related Company

User NAV: 20 Users

Location North America（New York, California）

Module Accounting (GL, AP, AR, Bank) , Order Management, Inventory Management, Financial Report, Reports Customization

Dynamics NAV Case 3: Electronics Company

User NAV 5 Users

Location North America（Texas, California), Singapore

Module Accounting (GL, AP, AR, Bank), Order Management, Inventory Management, Financial Report

Dynamics NAV Case 4: Food Manufacturer

User NAV : 5 Users

Location Los Angeles

Module Accounting (GL, AP, AR, Bank) , Sales/Procurement Management, Inventory Management, Financial Report, Managerial Accounting


Dynamics GP Case Study

Dynamics GP & RMS Retailer

Users GP: 5 Users, POS: 36 Lanes (8 Retail Locations in continental U.S.）

Locations U.S. （New York City、North California, South California）

Modules Accounting (GL, AP, AR, Bank) 、Logistics, Supply Chain, Inventory Management、

Retail Management, POS System Solution

Other Implemented Middleware Solution between GP and POS

Dynamics GP Trading Company

Users GP 7 Users

Locations New Jersey

Modules Accounting (GL, AP, AR, Bank) 、Order Management、Inventory Management、

Landed Cost Management、Financial Statements（FRx）

Dynamics GP Process Manufacturing

Users GP: 10 Users

Locations South Atlanta

Modules Accounting (GL, AP, AR, Bank) 、Financial Statements, Sales/Procurement

Management, Inventory Management, Manufacturing (BOM, Production Order and

Connection to MES)

Dynamics GP Chemical Manufacturer

Users GP 8 Users

Locations Georgia

Modules Accounting (GL, AP, AR, Bank) 、Financial Statements, Sales/Procurement

Management, Inventory Management, Manufacturing (BOM and Production Order)

Documents

Introduction of SYSCOM (USA) Inc & Business Solutions ... · Introduction of SYSCOM (USA) Inc & Business Solutions Department SYSCOM (USA) INC. Business Solutions Department ... Marketing