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INTRODUCINGEXTRAORDINARY STANDARDS
Vidanta was founded with the belief that our guests deserve to experience the
extraordinary with every vacation. For 46 years, we’ve held ourselves to the highest
standards when it comes to perfecting every aspect of your stay. And it’s that same
resolute commitment to excellence that has guided the creation of our new
comprehensive safety system, Extraordinary Standards.
ANNOUNCING OUR SAFETY & SANITIZATION DEPARTMENT
In order to ensure our Extraordinary Standards are executed with rigorous consistency
across all of our resorts, we’ve created a new dedicated Safety & Sanitization
Department. This team is responsible for overseeing training, implementation, and
auditing regarding the guidelines we’ve created in close collaboration with national
and international health authorities.
A NEW STANDARD FOR SAFETY & HYGIENE
Employees are required to wear face masks at all
times as part of their uniform.
All employees are required to wash their hands at
minimum of every 30 minutes, or before starting an
activity, in between activities, or after touching any
surfaces. They must wash their hands for at least 40
seconds every time. If handwashing isn’t possible for
whatever reason, they must use sanitizing gel.
Instead of shaking hands, all guests and employees
are to place their hands over their heart in the Saludo
Vidanta to greet one another, guests, and third-party
vendors.
Social distancing is enforced between employees
and their interactions with guests and third-party
vendors. Areas where there’s normally a queue are
marked with distancing stickers. All employees are
responsible for abiding by these measures at every
moment.
A rigorous new training program for all employees has
been implemented to train them on new
operations, cleaning, and sanitization practices and
standards.
Permanent informative campaigns about
prevention best practices, as well as general
operational measures are posted throughout
employee areas. Subjects include how to follow
a healthy diet, illness prevention measurements
at work and at home, the proper way to wash
your hands, social distancing rules and chemical
product use procedures.
The use of personal protection equipment is
required, according to the task being performed
by the employee. Instructions on correct use and
cleaning and sanitizing of the equipment must be
followed with consistency.
Any employee that shows up to work with a fever
or cold symptoms is not allowed on the premises.
For any employees that show symptoms, their
direct supervisor or HR will be notified, and the
employee will be sent home. They will then be
closely monitored and will not be admitted back
on the premises until the symptoms are gone.
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GENERAL PREVENTIVE
MEASURES
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• Disinfecting foggers to ensure that all
equipment and surfaces are completely
sanitized.
• Electrostatic disinfecting sprayers that
guarantee that the disinfectant reaches,
and clings to, all corners using electrostatic
charge.
• Thermonebulizers to disinfect enclosed
areas overnight.
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Every employee is responsible for the cleaning
and disinfecting of their work area, including
equipment and tools, at the beginning and end
of each shift. In the case that the station is shared,
the disinfecting is performed after each use.
All Food and Beverage personnel will receive
constant training about the hygienic handling
of food and produce, including its reception,
transportation, preparation, and serving.
In accordance with national and international
health authorities, the operations team has
created POSI-Check Certification in order to
oversee the sanitization of accommodations,
public areas, and restaurants, as well as a
comprehensive response plan for suspected
or confirmed cases.
A new dedicated Safety and Sanitization
Department has been created to ensure proper
training, implementation, and auditing of all
enhanced cleaning and disinfecting measures.
All members of this department have exclusive
carts with the required equipment and supplies
to ensure full sanitization of both guest and
employee areas of the resort.
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Only the latest formulations of hospital-grade
cleaning supplies are used for cleaning and
disinfecting, based on recommendations from
ECOLAB.
We have implemented the use of the of following
sanitization equipment:
GENERAL PREVENTIVE
MEASURES
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ENTRANCE PROTOCOLS
All employees enter resort facilities by passing over sanitization mats and participating in a temperature check before they are admitted. Any employee with a fever or exhibiting any symptoms will not be allowed to enter.
All employees are required to use hand sanitzing gel upon entry in the resort facilities.
All employees are required to put on their face mask to enter the resort facilities.
All guests also enter resort facilities by passing over sanitization mats and participating in a temperature check to ensure they do not have a fever.
Guests are encouraged to use automatic hand sanitizer distributors stationed at entrances, but also available at lobbies, elevator areas, restaurants, spas, gyms, boutiques, and resort transportation stops.
As always, all resorts have exceptional medical care available onsite for any guest who should need it.
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All valet personnel are required to wear clear plastic face masks, as well as mouth and nose coverings.
Luggage carts, boxes, pens, and other equipment and tools are to be cleaned and disinfected after each use.
When greeting a guest, employees offer sanitizing gel and inform them that their luggage will be sanitized, then ask them to use the sanitizing floor mat located at the access points to each area.
Disinfecting foggers are used to sanitize luggage before placing it on the luggage carts.
Our valet team disinfects the high-contact surfaces of all vehicles before entering or leaving them.
BELLBOYS & VALET PARKING
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All resort transportation vehicles drive at a reduced capacity to reflect social distancing with distancing stickers marked on seats.
Every resort transportation stop features signage reminding of social distancing recommendations.
Sanitizing gel is available in every resort transportation station.
Every resort transportation vehicle is cleaned and disinfected between routes.
For shuttles from the airport to the resort, all vehicles are cleaned and disinfected before and after each trip, including high-contact surfaces such as handles, seat belts, and armrests.
For all shuttles from the airport, capacity has been adjusted to leave a free spot between each passenger, unless they’re from the same family.
Sanitizing gel is always available upon boarding shuttles and the driver always wears a face mask at all times.
Disposable tissues and disinfecting wipes are available in each shuttle, upon request.
Disposable face masks are offered to guests for use during the trip from the airport to the resort.
In airport shuttles, wherever possible, a clear protective screen has been installed to separate the driver from passengers.
All resort transportation and external shuttle drivers are trained to follow the latest hygiene and security measures.
Guests are not allowed to ride next to the driver of either resort transportation or airport shuttles.
Guests displaying flu symptoms or fevers will ride on a private service vehicle at a preferred rate.
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RESORT & AIRPORT TRANSPORTATION
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Automated doors have been implemented in high-traffic areas to reduce surface contact.
Fragrance and sanitizing dispensers have been added.
Social distancing recommendations are posted, ensuring that the maximum permitted capacity is not exceeded.
All high-contact areas and items are cleaned and sanitized at least every 30 minutes, or more frequently depending on guest traffic. This includes doorknobs, handles, pens, bars, buttons, and handrails.
All personnel carts and equipment are regularly cleaned and disinfected.
Distancing stickers have been implemented in elevators showing the maximum capacity.
UV lamps are used to sanitize while public spaces are closed.
Nightly nebulization is used to sanitize all public areas.
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ENCLOSED AREAS & LOBBIES
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All reception and concierge staff are required to wear clear plastic face masks, as well as mouth and nose coverings.
Clear protective screens have been installed on desks and bars, wherever additional cover is required.
Every surface and all supplies and equipment are cleaned and disinfected constantly and nightly after taking care of each guest.
Sanitizing gel is always available for guests, and employees are required to use it at the beginning and end of each process.
A no-cash policy has been implemented in every resort.
All guests receive a welcome kit upon check-in with a printout, a face mask, and sanitizing gel. The printout includes details on our social distancing measures, new information regarding digital menus at restaurants, and safety recommendations and best practices.
Employees are required to wash their hands at minimum of every 30 minutes, or every time they receive cash or credit cards.
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CHECK-IN & RECEPTION
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Housekeeping staff wash their hands before and after cleaning each room, use gloves while cleaning the room, and use sanitizing gel as necessary.
Linens are changed daily.
Linens are managed by different employees than regular housekeeping staff, both when collecting them and after washing them.
Every room is cleaned and sanitized with an electrostatic disinfecting sprayer between guests.
Every housekeeper’s cart, tools, and equipment is cleaned and sanitized at the beginning and end of each shift.
Special care is given to the cleaning and sanitization of every high-contact surface, such as handles, remote controls, light switches, phones, knobs, etc.
Housekeeping carts are no longer allowed in guest rooms.
Decorative pillows have been reduced in guest rooms.
Note pads and pens have been temporarily removed from rooms and are available upon request.
Digital room service, pizza, and spa menus are available through QR technology and the Vidanta App.
Every employee that needs to enter a guest room for maintenance purposes or as part of a service must carry clean and disinfected equipment and sanitizing gel, wear a face mask, and make sure that everything that has been touched during the service has been sanitized (e.g. pool filters, planters, maintenance equipment, laundry, and room service.)
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ACCOMMODATIONS
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RESTAURANTS, BARS & KITCHENS
All restaurant and bar capacities have been reduced to allow for social distancing.
All standards, as established by Hygienic Food Management and Cristal International Certification by Check Safety First Standards, are guaranteed.
Digital menus are now available on smartphones using QR code technology and the Vidanta App.
Sanitizing gel is available at the entrance of every restaurant, and use is encouraged by hostesses or waiters before entering.
Every table is thoroughly disinfected between guests, including placemats, salt shakers, pepper shakers, check folders, chairs, arm rests, etc. Bars are disinfected every 30 minutes or after every guest, if possible.
All areas are cleaned and disinfected with nebulization equipment overnight.
Buffets feature individual portions or food is served directly by the kitchen staff, avoiding any food serving by guests.
All restaurants now offer take-away options for guests wishing to dine in their rooms.
A hand-washing alert is given to all employees throughout their shifts.
All restaurants, with the exception of specialty restaurants, have stopped using cloth napkins and use disposable paper napkins instead.
Sanitizing tissues for cell phones are available by request with the hostess of every restaurant.
When ordering room service, guests are asked if they prefer for the waiter to enter the room or deliver the service at the door.
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All sunbeds and loungers have been properly spaced around the pool areas to ensure social distancing.
All knobs, handles, handrails, and any area with frequent contact are cleaned and disinfected at minimum of every 30 minutes, and even more frequently depending on guest traffic.
Sanitizing gel is available for guests in towel distribution stations and bathrooms.
All carts and equipment used by staff is regularly cleaned and disinfected.
All guest-facing equipment, sun beds, tables, and umbrellas are cleaned and disinfected at the beginning and ending of every day shift or any time a guest requires it.
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OPEN AREAS & WASHROOMS
All boutiques now sell protective supplies and cleaning and disinfecting products.
The resorts’ no-cash policy has been implemented and a reduced number of cashiers now accept cash.
Sanitzing gel is available for guests and employees, for use before and after receiving any payment.
All equipment, payment terminals, surfaces, and any other area with high contact is cleaned and disinfected at minimum of every 30 minutes and after every interaction with a guest.
Fragrance and sanitizing dispensers have been added.
UV lamps and nebulization equipment are used to sanitize at night.
Social distancing recommendations are posted, ensuring that the maximum permitted capacity is not exceeded.
Cleaning staff’s carts and equipment are cleaned and disinfected daily.
Automated doors have been implemented in high-traffic areas to reduce surface contact.
Grocery delivery is now available using the Vidanta App.
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BOUTIQUES
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The hydrotherapy and relaxation areas, beauty salons, and gyms have reduced capacities to allow for social distancing.
Every cabin and all equipment are cleaned and sanitized after every use.
Every guest has their temperature checked upon entering the spa facilities.
Digital menus are now available on smartphones using QR code technology and the Vidanta App.
As part of the welcome ritual to all treatments and massages, all employees wash their hands in front of the guest.
All doorknobs, handles, bars, buttons, handrails, or any other area of high contact is cleaned and disinfected at minimum of every 30 minutes and after every interaction with a guest.
Reception surfaces, equipment, and payment terminals are cleaned and disinfected after each guest.
The no-cash policy has been implemented and the only cash that can be accepted are cash tips.
Lockers are assigned following safe distancing measures and cleaned and disinfected after each guest.
Disposable disinfecting towels are available at the gym.
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SPAS, BEAUTY SALONS & GYMS
Capacity has been adjusted to ensure social distancing.
All surfaces and equipment are cleaned and sanitized after each use. The entire facility is thermonebulized every night.
Temperature checks are given to everyone entering the facilities.
All guests enter by walking over a sanitizing floor mat at the entrance to the Kid’s Club.
Theme nights are no longer available, until further notice. All activities last up to 3 hours and are limited to up to 8 kids to ensure social distancing.
All toys, play stations, handles, knobs, bars and rails, and any other high-contact areas or items are cleaned and sanitized at least every 30 minutes and more frequently according to guest traffic.
Plush toys or other items made of absorbent materials have been removed.
All toys provided are made of materials that are easily cleaned and disinfected.
All toys and other play objects are delivered directly to the child to avoid children sharing the item.
All employees are required to wash their hands at minimum of every 30 minutes, or before starting an activity, in between activities, or after touching any surfaces. They must wash their hands for at least 40 seconds every time. If handwashing isn’t possible for whatever reason, they must use sanitizing gel. Children are also encouraged to wash their hands every 30 minutes.
Games and lessons about good hygiene practices and prevention have been incorporated into activities.
Disinfecting disposable wipes are available for guests upon request.
All meals are provided in disposable containers.
Before leaving Kid’s Club, all kids are required to wash their hands and arms (up to the elbows) and use sanitizing gel.
Kid’s Club has a special cancellation policy for any guest not feeling well. And as always, exceptional medical care isavailable onsite for any guest who should need it.
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KID’S CLUBS
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All pools are regularly cleaned and chlorinated. The chlorine in the hydraulic network is checked monthly.
The sanitization and cleaning of air conditioning ducts are performed regularly
Maximum capacity has been reduced for social distancing of all dining rooms, training and recruiting rooms, and employee event rooms.
Personnel buses are cleaned and sanitized daily.
Employees are constantly trained on new uniform, cleaning, and hygiene standards, as well as potential case protocols for employees and guests. These trainings are reinforced with informational campaigns posted in common areas.
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AIR CONDITIONING & POOLS
EMPLOYEE CAFETERIAS, TRAINING ROOMS & TRANSPORTATION
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Face masks are required inside every area of the resort.
Temperature checks are performed on every vendor.
No employee, vendor, or shipment can access any warehouse without being cleaned and disinfected in accordance to the Manual of Hygienic Handling of Produce, the Cristal International Certification by Check Safety First Standards, and the POSI-Check Certification.
All employees are required to wash their hands at minimum of every 30 minutes, or before starting an activity, in between activities, or after touching any surfaces. They must wash their hands for at least 40 seconds every time. If handwashing isn’t possible for whatever reason, they must use sanitizing gel.
Instead of shaking hands, all vendors are required to place their hand over their heart in the Saludo Vidanta to greet employees, guests, and other vendors.
Social distancing is enforced between employees and their interactions with guests and third-party vendors. Areas where there’s normally a queue are marked with distancing stickers. All employees are responsible for abiding by these measures at every moment.
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VENDOR ACCESS & MANAGEMENT
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8Temperature checks are given to those wishing to access the course or any golf facilities.
Upon greeting a guest, employees offer sanitizing gel, inform the guest that their equipment will be sanitized, then ask them to use the sanitizing floor mat located at the access point to the golf facilities.
Disinfecting foggers are used to sanitize the equipment before it is placed on the golf cart.
All golf carts, rental clubs, and other rental equipment are cleaned and disinfected before and after each round.
All high-contact areas and items are cleaned and sanitized at least every 30 minutes, or more frequently depending on guest traffic. This includes handles, knobs, bars, and rails.
All caddies and other employees will carry cleaning and sanitizing supplies, as well as sanitizing gel, for the use of the players. Tee times will be staggered at intervals of at least every 20 minutes between groups.
Golf carts are limited to one player per cart, unless other passengers include immediate family members.
Inserts have been added to the rims of every hole to assist with the extraction of golf balls.
Sand and seed bottles have been removed from carts and employees will drive between rounds.
Rakes have been removed from the bunkers and have been limited to one per golf cart; they are only to be used by the caddie.
Beverage cart service will be available for players during their round. All items have been sanitized and the staff will provide service following strict prevention guidelines.
The number of stations in the driving range has been reduced to allow for social distancing between players. All practice balls are washed and disinfected at the moment of collection.
The caddie and players must maintain a safe distance at all times.
All golf facilities have a cancellation policy for any guest not feeling well. And as always, exceptional medical care is available onsite for any guest who should need it.
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9Temperature checks are given to those entering the park.
All employees are required to wash their hands at minimum of ever 30 minutes or any time they receive cash.
Maximum capacity of the park has been reduced to 700 guests to allow for social distancing.
All pool sun beds at the wave pool, kids’ area, and lazy river have been properly spaced toensure social distancing. Access to the Aqua Play Rainfortess is limited for social distancing.
The tables at On the Waves snack hall have been moved to allow for social distancing.
Digital menus are now available on smartphones using QR code technology and the Vidanta App.
All guests and employees can only enter the park by walking over a sanitizing floor mat at the entrance.
Distancing stickers are used at the ticket booth area and slides.
All areas are nebulized for sanitization at night.All inflatables and lifesavers, as well as knobs, handles, bars, handrails, and any other high-contact surface are cleaned and sanitized at least every 30 minutes and more frequently according to guest traffic.
All Jungala spa cabins, as well as the VIP cabins, are cleaned and disinfected between guests.
Transportation capacity has been reduced to allow for social distancing.
All pools are cleaned and chlorinated regularly.
Clear protective screens have been added at the boutique and photo services.
Jungala has a special cancellation policy for any guest not feeling well. And as always, exceptional medical care is available onsite for any guest who should need it.
2020
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9Temperature checks are given to those entering the theater.
All employees are required to wash their hands at minimum of ever 30 minutes or any time they receive cash.
The audience configuration has been spaced to ensure proper social distancing.
An electronic ticket system has been implemented for entry to the theater in order to avoid any manual transactions at the ticket booth.
A no-cash policy has been implemented with Vidanta guests so that they can sign off on all JOYÀ-related charges at the time of check-out.
All guests and employees can only access the theater by passing over a sanitizing floor mat.
All dressing rooms, entertainment areas, technical areas, and production offices are cleaned and disinfected at least twice a day, during the morning and afternoon. All areas are nebulized overnight for sanitization.
All public photo props have been removed.
All equipment around the photo opportunity area is sanitized after each session with clients.
Clear protective screens have been added at the boutique and photo services.
Social distancing stickers have been added to the theater walkway, photography service, ticket booths, and boutique.
Guest transportation from the resort has been reduced for social distancing.
Every transportation cart is cleaned and disinfected after finishing each route, for both guest and employee transportation.
Every table and all equipment have been cleaned and disinfected before each service and after the show.
All spaces are cleaned, disinfected, and nebulized every night.
JOYÀ has a special cancellation policy for any guest not feeling well. And as always, exceptionalmedical care is available onsite for any guest who should need it.
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Travelers fill out the Risk Factors Identification Questionnaire upon arrival and departure from the airport.
Areas where there’s normally a queue are marked with distancing stickers. All employees and travelers are responsible for abiding by these measures at every moment.
An informative campaign is posted around the airport, encouraging mobile check-in for flights in order to reduce contact.
Clear protective screens have been installed to avoid contact between employees and travelers.
The amount of baggage handling between employees and travelers has been decreased.
Travelers are encouraged to settle their bills digitally, to avoid the handling of cash.
Capacity to restaurants and shops has been adjusted to ensure social distancing.
All public areas are constantly cleaned and sanitized.
Face masks are required for employees as well as travelers and are also mandatory for anyone boarding a flight.
Sanitizing gel is available throughout the airport.
The airport facilities are limited to travelers only.
Signage and reminders promoting frequent handwashing and other hygiene best practices are employed throughout the airport.
All employees are submitted to mandatory temperature checks upon arrival and departure from the airport. Any employee that shows up to work with a fever or cold symptoms is not allowed on the premises.
The security team will be in charge of overseeing if any employees are displaying symptoms on the job, ensuring the proper protocol is followed if that is the case.
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Informative campaigns about prevention best practices have been posted at all entrances.
All employees are required to wash their hands at minimum of every 30 minutes, or before starting an activity, in between activities, or after touching any surfaces. They must wash their hands for at least 40 seconds every time. If handwashing isn’t possible for whatever reason, they must use sanitizing gel.
The use of face masks at construction sites is enforced according to government-issued standards.
Social distancing measures have been implemented at all corporate offices and employee cafeterias.
High-contact surfaces like tables, chairs, and other equipment at construction site cafeterias are cleaned and sanitized with increased frequency.
Use of gloves and face masks is required from all employees at construction site cafeterias.
All employees are submitted to mandatory temperature checks. Any employee that shows up to work with fever or cold symptoms is not allowed on the premises.
A special construction security team, equipped and trained, will be in charge of overseeing if any employees are displaying symptoms on the job, ensuring the proper protocol is followed if that is the case.
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All Vidanta Construction practices are in complete compliance with government-issued protocols; should those protocols change, practices will be updated immediately to reflect the latest guidelines.
OUR PROMISE
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WE ARE COMMITTED TO:
Maintaining the Manual of Prevention Standards according to government and international health authorities’ recommendations.
Performing all prevention measures to meet the highest standards, as enforced by Vidanta.
Ensuring all supplies, including cleaning supplies and equipment, are sufficiently stocked and always available for employees.
Offering communication channels for employees and guests in order to report suspected or confirmed cases.
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WWW.VIDANTA.COM
2020, all rights reserved. This brochure is property of Vidanta®; it’s visuals, representations, photography, design, and all of its content in general is legally protect-ed by the applicable copywriting laws. Vidanta® owns or has a license to show all the materials contained herein. The unauthorized use, exhibition, or exploita-tion of said intellectual property is strictly prohibited and its contravention will have legal consequences. Cirque du Soleil® is a registered trademark owned by unrelated independent third parties. You acknowledge that through Vidanta® you do not acquire any type of right before or with respect to such third parties. Its trademarks and logos are used under license. This publication in no way can or should be construed as an offer to sell, or a solicitation of an offer to purchase a timeshare, accommodation rights, or any other product or service. Nothing contained in this publication can be interpreted as an amendment or modification to any contract or as an express or implicit generator of rights, in favor of any user or any other person or entity, or to interpret the creation of any obligation re-garding any contract, either express or implicit, by Vidanta®, and/or by any other third party. This publication and any matter related to this will be regulated by Federal laws, the laws of the State of Jalisco, Mexico, and the courts with residence in Guadalajara, Jalisco Mexico, will have exclusive jurisdiction.
