Introducing Gilt.com

FIDELMA HEALY, CHIEF OPERATING OFFICER GILT IRELAND

12th December 2011

From Fashion to Lifestyle Brand

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Our Businesses

Gilt CityLocal services and experiences

*GiltDesigner ready to wear

Contemporary ready to wear

Designer footwear & accessories

Contemporary footwear & accessories

Jewelry

Beauty

Services

*Gilt ManDesigner ready to wear

Contemporary ready to wear

Designer footwear & accessories

Contemporary footwear & accessories

Sports gear

Gadgets

Services

*Gilt HomeBedding and bath

Home decor

Dining and tabletop

Home office

Rugs

Electronics

Pet

Furniture

Lighting

Outdoor

JetsetterTravel experiences

Gilt JapanDesigner ready to wear

Contemporary ready to wear

Designer footwear & accessories

Contemporary footwear & accessories

Electronics & Appliances

*Gilt ChildrenInfant and kids apparel

Gear and accessories

Toys and games

Bedding

Furnishings and decor

Maternity

Gilt NoirPrivate Site for top members

Designer ready to wear

Exclusive Experiences

Early preview of events

Personalized service

Gilt Groupe At-A-GlanceMEMBERS

5 Million+

DAILY UNIQUE VISITORS

400,000

PICTURES / DAY

3,000

MONTHLY SHOPPERS

1 Million

PACKAGES SHIPPED PER DAY

10,000

FASTEST SELL OUT

0.25 sec.

BRANDS

6,000+

DIRECT CONTACTS PER WEEK

12,000

MOST EXPENSIVE ITEM

$25,0006

Gilt’s Offering

Three pillars to delivering this experience:• Coveted clothing, accessories, home goods, services and travel

• Simple, fast and fun site experience

• Personalized shopping

The most aspirational shopping experience for a stylish life

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Do you have a feel now for who we are?

A technology Company

A retail Company

An e-commerce Company

A Web Company

Recruiting for Gilt

Customer Service AssociatesWhat do we look for?

Four key areas:

• Candidates who have an appreciation of the importance of Customer Service

• Candidates who have natural/instinctive knowledge of how to provide great service to Customers

• Candidates who can articulate how they have done this in the past

• Candidates who can provide insight as to what makes the difference

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Recruiting in Gilt

How to Prepare

If you fail to plan you plan to fail

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How to prepare…

• Make sure you read the job spec

• Spell check your CV

• Research research research. Know the Company you are meeting. Look beyond their website. YouTube, Blogs, social media e.g. some companies have unique recruitment process. This information may be available on the internet

• Know the industry not just the Company. Speak to people who work in similar roles if you can and try and see the differences and similarities between what they say and what the job spec says

• Don’t be afraid to what style of interview to prepare for or what you can expect on the day

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How to prepare…

• Be prepared to give examples of when you have demonstrated the requirement of the role in your past

•Talk to family and friends. They will help you think of examples

• In the interview be sure you say how you will add value to the Company. Think of what makes you different or stand out from the crowd. Think of why we would want you as opposed to any other candidate

• Be prepared to say why you want the job

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What makes a candidate stand outIt’s when a candidate shares their own opinions of what theyconsider to be good Customer Service

Each interview is unique, each company is different

They have already identified that we talk to customerson Facebook. They know we do unscripted calls They have put some thought into the kind of queriesthey may be handling in the role

They regularly give examples without prompting

…………In other words they are prepared

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What makes a candidate stand out

Dress – Each company is different. We like less formality but howyou present yourself is important to us

Body Language – We want engaging people who make eye contact

Creativity – In gilt we love creativity. We like people with artistic flair

Enthusiasm – We want people who love the company and really want to work with us

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Career Change Profiles

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We need to know that you want to work for Gilt – not just that you want the job

we have on offer

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THANK YOUwww.gilt.com/invite/fhealy

www.gilt.com/company/careers