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CC&C Solutions 2016 Copyright © and Confidential
Presented byMichael FultonPresident, CC&C Americas
Introduction to IT4IT
for the Project Manager
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
Who is CC&C?
▪ CC&C Solutions (CC&C) is an Enterprise Architecture and IT Function Transformation consulting, training and implementation organization, established in 2002, headquartered in Sydney, Australia and staffed worldwide.
▪ Providing thought leadership in as a Gold member
▪ Drawing on international best practices from TOGAF ®, IT4IT™ & other standards
▪ Our mission is to lead the development and growth of Enterprise Architecture and IT Capability…
▪ for the individual▪ for the organization
▪ and for the industry
CC&C Solutions 2015 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
Some of our worldwide customers
.
Fortune 500 Corporations, Leading Government Agencies,
Global Service Providers, Universities
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
CC&C Services
General Offerings
▪ Consulting
▪ Training (Public & Corporate)
▪ Organization Mentoring
▪ Individual Mentoring
Areas of Specialization
▪ IT Transformation Planning
▪ Strategic IT Cost Optimization
▪ Application Portfolio Management
▪ EA Startups / Restarts
▪ EA Tool Implementation Projects
▪ Architecture Development Projects
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
Who am I?
▪ President, CC&C Americas
▪ IT industry for 25 years, 19 at Fortune 50
▪ 8 years as Enterprise Architect (Cloud, IT4IT, ESN, BusArch, EA Training)
▪ 5 years running IT Strategic Planning & Cost Optimization
▪ IT4IT Forum Global Steering Committee
▪ IT4IT Adoption Work Group Co-Chair
▪ Chair AEA Ohio
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
What is IT4IT?
▪ IT4IT, an evolving Open Group standard, provides a vendor neutral, technology agnostic and industry agnostic reference architecture for managing the Business of IT, enabling insight for continuous improvement
▪ IT4IT provides the capabilities for managing the business of IT which enable IT execution across the entire Value Chain in a better, faster, cheaper way with less risk
▪ IT4IT is industry independent to solve the same problems for everyone
▪ IT4IT is designed for existing landscapes and accommodates future IT paradigms
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
IT Value Chain
CC&C Solutions 2016 Copyright © and Confidential
The IT Service Model
CC&C Solutions 2016 Copyright © and Confidential
The IT Service Model
Conceptual
Service Model
Logical
Service Model
Service
Catalog
Entry
Realized
Service Model
Becomes…
Ordered
Published in… Released/Deployed!
CC&C Solutions 2016 Copyright © and Confidential
IT4IT™ Reference Architecture
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
PortfolioRequirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
PolicyRequire-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Build
Package
Build Package
Component
Service
Release
Blueprint
IT4IT Reference Architecture L1 V.2.0Functional
Component
Lifecycle
Data Object
Relationship
Service
Model
Backbone
Data Object
CC&C Solutions 2016 Copyright © and Confidential
Essential Data and Relationships
Strategy to
PortfolioRequirement to Deploy Request to Fulfill Detect to Correct
Service
Archite-
cture
PolicyRequire-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Shopping
Cart
Service
Contract
Actual
Service
CIs
Build
Package
Service
Release
Blueprint
IT4IT Reference Architecture L1 V.2.0
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
What is the problem we are solving with IT4IT?
▪ A lack of cooperation across all IT, leads to sub-optimization
▪ Insufficiently integrated IT management toolsets, lack of prescriptive guidance
▪ Inability to gain true insight in order to make good decisions
▪ Immaturity makes it virtually impossible to tackle disruptive innovations like cloud, agility, mobility, BYOD, …
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
IT4IT Value Propositions
For ‘consuming IT organizations’ e.g. customers like Shell, Boeing Ability to track cost, performance, business value and risk as a basis for improvement decisions
Dramatically reduced TCO of IT management solution
For software vendors e.g. IBM, HP, Microsoft, Oracle
Deliver integrated solutions at lower cost
Opportunity to focus on differentiating innovation
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
IT4IT™ Value Propositions
For software integrators e.g. Accenture, Capgemini, Logicalis, Tata Consultancy Services
Move beyond traditional process consulting
Faster, predictable time to value
Higher quality delivery at lower cost to customer
For individuals (within each of the organization types) Personal professional development opportunity
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
Val Sribar, Group Vice President
Gartner Enterprise Software Research Group
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
Who is building IT4IT?
Customers
•Achmea
•American Express
•Boeing
•BP Oil Int’l
•ExxonMobil
•Munich Re
•Nationwide
•Origin Energy
•Philips
•PwC
•Shell
•Univ of S Florida
Service Providers& Consultants
•Accenture
•Armstrong Process Group
•Capgemini
•CC&C Solutions
•EY
•HCL Technologies
•Huawei
•Logicalis
•Metaplexity Associates
•Tata (TCS)
•UMBRIO
Vendors
•CA
•Dell
•Hewlett Packard Enterprise
• IBM
•Microsoft
•Oracle
•ServiceNow
CC&C Solutions 2016 Copyright © and Confidential
The Open Group – Objectives & Activities
▪ Enable user organizations of information technology to do things better, faster and cheaper
▪ Enable all suppliers of information technology products and services to gain business benefit
▪ Enable individuals to develop their skills and capabilities
▪ Establish Work Groups and Forums to develop standards, guides, best practices and white papers
▪ Openly publish the output of those Work Groups and Forums and acknowledge the contributors
▪ Operate certification and accreditation programs to recognize the individuals, products, services or processes that meet our members’ standards
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
The Open Group is ...
Australia
Belgium
Brazil
Canada
China
Colombia
Czech Republic
Denmark
Finland
France
Germany
Hong Kong
India
Ireland
Italy
Japan
Korea
Luxembourg
Malaysia
Over 500 Member Enterprises in 40 CountriesStaff and local partners in 12 Countries
MexicoNetherlands
New ZealandNigeriaNorway
PhilippinesPoland
PortugalQatar
Saudi ArabiaSingapore
South AfricaSpain
SwedenSwitzerland
TaiwanTurkey
UKUnited Arab Emirates
USAVietnam
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
What’s different about IT4IT?
▪ Business Oriented Approach (Porter Value Chain)
▪ Service Orientation (Service Backbone)
▪ Data & Application Focus (Functional Model, Information Model)
▪ Open Standard
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
New Viewpoint – How to run and deliver IT…....continuously
The Vision: Create Integrated IT management capabilities across the entire service
lifecycle
Build RunDeliverPlan
Reference Architecture
IT Value Chains
Strategy to PortfolioRequirement to Deploy
Request to FulfillDetect to Correct
Traditional IT Value Chain
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
IT Operating Model: Value Chain & Reference Architecture
Selection
• Optimize portfolios
• Communicate value
• Evaluate benefit
realization
Service Portfolio
• Enterprise
architecture
• Service portfolio
rationalization
• Create service
blueprint and
roadmap
Strategy
• Define objectives
• Align business and IT
roadmaps
• Set up standards and
policies
• Consolidate demand
• Analyze priority,
urgency, and impact
• Create new or tag
existing demand
Demand
Strategy to Portfolio
KPIs:
• IT Service
Value
• IT Service Gap
Requirement Component
Requirement to Deploy
1:n
n:1
Portfolio
Backlog
Item
Portfolio Backlog
Item (rationalized/
Prioritized)
Competency
(availability)
Budget
(estimate)Assets
(availability)
Policy
Portfolio
Backlog Item
Policy
Requirement
1:n
Service
Blueprint
Portfolio
Backlog
Item
Conceptual
Service
Conceptual
Service
Blueprint
n:m
Project Component
IT Project
Scope Agreement
1:n Scope Agreement
Service Design Component
Logical Service
Blueprint1:n
Portfolio Demand
Component
Service Portfolio
Component
n:m
Business Process
Portfolio Backlog Item
1:nPolicy
Component
Proposal
Component
S2P V.1.3 Sep 29
th 2014
Service Model
Data Artifact – Key
Record fabric Integration
Entity relationship
Functional Component - Key
Functional Component - Auxiliary
Data Artifact – Auxiliary
Engagement dataflow
Current practice
This work is based upon material developed and published by the
IT4IT Consortium
Requirement to Deploy
Requirement to Deploy
Asset
Management
Business
Strategy
IT Financial
Management
Labor
Management
Problem Component
Problem, Known ErrorDetect to Correct
Service
Architecture
Enterprise Architecture
Component
n:m
1:1
Deploy
• Release plan
• Change and configu-
ration process
• Knowledge
management
• Application and
security monitors
Develop
• Development: Agile,
iterative, waterfall …
• Source & set up
development
environment
• Version control
• Developer testing
Plan & Design
• IT Project plan
• Logical service
model
• Requirements
• Functional &
technical
• Standards & policies
• Functional: desktop,
web, mobile
• Performance:
desktop, web, mobile
• Security: static,
dynamic
Test
Requirement to Deploy
KPIs:
• Cycle Time
• Requirements
‘Churn’
• Production Defects
Proposal Component
Service Portfolio Component
Policy Component
Demand Component
Build ComponentService Development
Component
Problem Component
Detect to Correct
IT Project
Strategy to Portfolio
Demand
Requirement
1:n
1:n
Source
1:n
Defect
1:n
RFC (Normal)
1:n
Service
Design
Package
Policy
Defect
Defect
1:n
n:m
RFC
n:m
1:n
n:m
Requirement Comp.
Test Case
Test Component
Incident Component
Detect to Correct
Strategy to Portfolio
Conceptual Service
Blueprint
Project Component
Fulfillment Execution Comp.
Change Control
Component
1:n 1:n 1:n
1:1
Scope Agreement
1:n
1:1
Logical Service
Blueprint
n:m
Service
Release
Release
Package
Desired Service
Model
Scope Agreement
Strategy to Portfolio
Defect Component
Build
Problem, Known Error
1:1
n:1
1:n
Defect
1:1
Incident
IT Project
Requirement
Defect
1:1
Service Design Comp.
Service Model
Data Artifact – Key
Record fabric Integration
Entity relationship
Functional Component - Key
Functional Component - Auxiliary
Data Artifact – Auxiliary
Engagement dataflow
Current practice
This work is based upon material developed and published by the
IT4IT Consortium
R2D V.1.3 Sep 29
th 2014
Catalog Composition
Component
Service Catalog Entry1:n
Request to Fulfill
Request to Fulfill
Fulfillment Request
Release Package
Fulfillment
Request
1:n
Release
Composition Comp.
Strategy to Portfolio
Service Catalog Entry (Unbound)
1:n
RFC
1:n
Service
Release Blueprint
Measure
• Service usage
measurement
• Chargeback/
showback
• Cost transparency
• Surveys and ratings
Subscribe
• Portal engagement
• Personalized
experience
• Self-service
• Manage subscriptions
Define & publish
• Merge catalog items
from all fulfillment
engines
• Set pricing, options
and SLA
• Publish services
• Route fulfillments
• Automate
deployment
• Use internal and
external providers
• Integrate with asset,
configuration and
change systems
Fulfill
Request to Fulfill
KPIs:
• Cycle Time
• Cost/ServiceProject Component
Service Model
Data Artifact – Key
Record fabric Integration
Entity relationship
Functional Component - Key
Functional Component - Auxiliary
Data Artifact – Auxiliary
Engagement dataflow
Current practice
This work is based upon material developed and published by the
IT4IT Consortium
R2F V.1.3 Sep 29
th 2014
Actual Service CIsDetect to Correct
Configuration
Management
Component
Release
Composition
Component
1:n
Service Release
Blueprint
Desired
Service
Model
Request Rationalization
Component
Usage Record
Chargeback Contract
Bill/Invoice
Service Catalog
Entry (Unbound)
Usage
Usage
Subscription
1:n
Request
Offer
Catalog
n:m
Offer
User Profile
n:m
1:1
Shopping Cart
Chargeback
Contract
n:m
Fulfillment
Request
1:n
1:n
Subscription
Service
Monitor
Offer Mgmt.
Component
Request
Conversation
Knowledge
Item
Problem,
Known Error
n:m
n:m
Knowledge
Item
Knowledge &
Collaboration
Comp.
Incident
Status
1:n
Service Catalog Entry
n:m
Fulfillment Execution
Component
RFC
1:1
Detect to Correct
Catalog
Composition
Component
Usage
Component
Chargeback /
Showback
Component
RFCRequest
Change Control
Component
Composite/Compound
Request
IT Supplier
(External to IT)
1:n
Engagement Experience Portal
1:n
1:1
IT Financial
Management
Service
Monitoring
Component
Fulfillment
Engine & Deploy/
Provision Systems
Detect to Correct
Problem
Component
Detect to Correct Detect to Correct
Incident
Component
Offer Consumption Component
Self Service
Support
Requirement to Deploy
n:m
1:n
Request
1:m
n:1
Service Catalog
Entry (Bound)
Actual
Service
CIs1:nRelease
Package
IT Asset
Management
Supportive Function
Fulfillment
Request
Requirement to Deploy
Supportive FunctionSupportive FunctionSupportive Function
Resolve• Implement change
• Leverage run books
• Verify recovery
• Close records
Diagnose• Enrichment
• Root cause
• Severity and
business impact
• Defined escalation
path
• Auto-fixed common
issues
Detect• See events, alarms
and metrics across
entire infrastructure
• Understand user
issues
• Trace the relationship
between event
• Define change
request
• Perform problem and
risk analysis
• Approve
Change
Detect to Correct
KPIs:
• MTTR
• MTBF
Self Service Support
Defect Component
Requirement to Deploy
Defect
Portfolio Demand Component
Strategy to Portfolio
Portfolio Backlog
Item
IncidentEvent
Actual Service CIs
RFC
ServiceMonitor
1:n
1:n n:m
n:m
Problem, Known Error
n:m
n:m
n:m
Event Incident
RFC
RFC
Problem RFC
Incident
Request to Fulfill
Fulfillment Execution Comp.
PortfolioBacklog
Item
n:m
Usage
1:n
Runbook
Run book
Run book
n:m
Service DiscoveryCI
Defect
Knowledge & Collaboration
Component
Knowledge Item
n:m
1:n
1:n
Request to Fulfill
ServiceMonitor Knowledge Item
Run book
Interaction
n:m
1:1
Desired Service Model
1:1
1:1
Usage Component
Request to Fulfill
Defect
1:11:1
Offer Consumption Component
Request to Fulfill
Status
Service Monitoring
Component
Incident
Component
Change Control
Component
Problem
Component
Diagnostics &
Remediation Comp.Configuration
Management Comp.
Event
Component
RFC
D2C V.1.3 Sep 29
th 2014
Service Model
Data Artifact – Key
Record fabric Integration
Entity relationship
Functional Component - Key
Functional Component - Auxiliary
Data Artifact – Auxiliary
Engagement dataflow
Current practice
This work is based upon material developed and published by the
IT4IT Consortium
1:n
Request to Fulfill
Actual
Service
CIsFulfillment
Request
CC&C Solutions 2016 Copyright © and Confidential
IT4IT Strategy to Portfolio
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Service
Archite-
cture
Policy
Scope
Agree-
ment
Portfolio
Backlog
Item
Conceptual Service
Blueprint
Concep-
tual
Service
Enterprise
Architecture
Component
Create and manage long-
term IT investment and
execution plan-of-action
that are critical to business
strategic objectives.
Manage the portfolio of
services in plan, transition,
production, and retirement.
Authoritative source for the list
of services that IT delivers, has
delivered in the past, or
brokers to itself and business.
Log, maintain, and evaluate
all demands (new service,
enhancements, defects)
coming into IT through a
single funnel.
Manage creation, review,
approval, and audit of all IT
policies Manage the portfolio of IT
proposals that are
proposed, approved,
active, deferred, or
rejected.
CC&C Solutions 2016 Copyright © and Confidential
IT4IT™ Strategy to Portfolio level 2
Requirement Component
Requirement to Deploy
1:n
n:1
Portfolio
Backlog
Item
Portfolio Backlog
Item (rationalized/
Prioritized)
Competency
(availability) Assets
(availability)
Policy
Portfolio
Backlog Item
Policy
Requirement
1:n
Conceptual
Service
Blueprint
Portfolio
Backlog
Item
Conceptual
Service
Conceptual
Service
Blueprint
n:m
Project Component
IT Initiative
Scope Agreement
1:n Scope Agreement
Service Design Component
Logical Service
Blueprint1:n
Portfolio Demand
Component
Service Portfolio
Component
n:m
Business Process
Portfolio Backlog Item
n:1Policy
Component
Proposal
Component
Requirement to Deploy
Requirement to Deploy
IT Asset
Management
Business
Strategy
Labor
ManagementProblem Component
Problem, Known ErrorDetect to Correct
Service
Architecture
Enterprise Architecture
Component
n:m
1:1
Portfolio Backlog
Supportive Function
Investment Portfolio Comp.
ITFM Supportive Function
IT Budget
n:m
n:1
Cost Modeling Component
ITFM Supportive Function
IT Cost Modeln:1
Service Model
Data Object – Key
Record Fabric Integration
Entity Relationship
Functional Component - Key
Functional Component - Auxiliary
Data Object – Auxiliary
Engagement Dataflow
Current Practice
CC&C Solutions 2016 Copyright © and Confidential
Drive IT Portfolio to business innovation
Holistic demand
Across PMO, cloud and
enterprise architecture,
service portfolio and
business needs
Business
prioritiesEnhance business agility,
speed innovation and
business growth
Data consistency
Comprehensive operating-
level agreements (OLAs)
based on consistent data
across service providers
Financial visibility
Ensuring ROI and cost
savings aligns with
financial objectives and
charge-back schemas
Traceability
Measure, manage and
audit providers’
performance
Communication
Manage contracts and
improves business
relationships through use of
detailed roadmaps and KPIs
CC&C Solutions 2016 Copyright © and Confidential
Requirement to Deploy
25
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Require-
ment
IT
Initiative
Source
Logical
Service
Blueprint
Test
Case
Defect
Service
Release
Build
Service
Design
Component
Release
Composition
Component
Build
Package
Build Package
Component
Service
Release
Blueprint
Provide ongoing execution oversight
of IT initiatives aimed at the creation
of new or enhancements to existing
services
Manage requirements through the
lifecycle of a service
Produce a logical service blueprint
which describes the service
structure and behavior considering
both the service system and the
service offer
Ensure that the source meets the
design specifications, policies,
standards, and non-functional
requirements
Manage the creation, implementation,
automation, security and storage of all
builds
Manage the creation of the build
package consisting of one or many
builds
Plan and execute tests that ensure
the IT service will support the
customer’s requirements
Manage defects and
relationship back to
requirements and
known errors
Manage the release package, service
release, service release blueprints,
and overall service release for
developing and delivering new or
changed services
CC&C Solutions 2016 Copyright © and Confidential
IT4IT™ Requirement to Deploy level 2
Portfolio Demand Component
Strategy to PortfolioPortfolio Backlog Item
Proposal Component
Service Portfolio Component
Policy Component
Source Control
Component
Problem Component
Detect to Correct
IT Initiative
Requirement
1:n
1:n
Source
1:n
Defect
1:n
RFC (Normal)
1:n
Service Design
Package
Policy
Defect
Defect
1:n
n:m
RFC
n:m
Requirement
Component
Test Case
Test Component
Incident Component
Detect to Correct
Strategy to Portfolio
Conceptual ServiceBlueprint
Project Component Change Control
Component
1:n 1:n 1:n
1:1
Scope Agreement
1:n 1:1Logical Service
BlueprintService Release
Release Package
Scope Agreement
Strategy to Portfolio
Defect Component
Problem, Known Error
1:1
n:1
1:n
Defect
1:1
Incident
IT Initiative
Requirement
Defect
1:1
Service Design Component
Catalog Composition
Component
Service Catalog Entry
Request to Fulfill
Fulfillment Request
Release Package
Release
Composition Comp.
Strategy to Portfolio
Service Catalog Entry (Unbound)
1:n
RFC
1:n
Service Release Blueprint
Service Contract (Template)
n:m
Fulfillment Execution Comp.
Desired Service Model
Request to Fulfill
Fulfillment Request
1:n
Build Component
Build
Build Package
Component
Build Package
n:1n:m
n:m
Detect to Correct
Service Contract
1:n
n:m
1:n
Service Model
Data Object – Key
Record Fabric Integration
Entity Relationship
Functional Component – Key
Functional Component – Auxiliary
Data Object – Auxiliary
Engagement Dataflow
Current Practice
Service Level Component
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
Collaboration
Between all teams, from the
business to developers to
testers to delivery
Time to market
Increase velocity via
automation while maintaining
quality
Mobilize
Support mobile and agile
technologies while
maintaining end-to-end
transparency
Optimize quality
Go from quality bottleneck to
quality enabler by testing
what is relevant
Drive creation or sourcing of a service Requirement
to Deploy
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
IT4IT release train
IT
Value
Chain
Sept
2011
RA 1.0 (level 2)
January
2013
RA 1.3 (level 3)
October
2014
Reference
Architecture
(“RA”)
0.5(level 1)
August
2012
RA 1.2 (level 3)
March
2014
RA 2.0 (level 3)
October
2015
RA
2.x(level 3+)
Target:
Q4 CY2016
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
Positioning IT4IT™ in the ‘landscape’
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
IT4IT and ITIL® - the How vs the What of IT Mgmt
Attribute ITIL® IT4IT™ Reference Architecture
Characteristics Framework describing functions/capabilities/disciplines. Information model-driven reference architecture that accommodates
multiple process frameworks.
Origins An aggregation of best practices drawn from a world-wide
community of executives, managers, and individual
contributors.
Driven by the specific needs of Enterprise Architects and IT managers.
Form Primarily narrative. Primarily architectural, framed using TOGAF® and presented using
ArchiMate®.
Utility Oriented to education. Solution-orientation: useable ‘off the shelf’.
Value
proposition
Enables detailed analysis at the function/process level. Enables choreography of four high level IT value streams (Strategy to
Portfolio, Requirement to Deploy, Request to Fulfill, Detect to Correct)
and offers prescriptive guidance for the design of products and services
that deliver them.
Structure Mutually-exclusive and comprehensive architectural catalogs.
Granularity Precise and prescriptive representation of data and integration patterns
for the whole IT management domain.
Agility Implicit waterfall, top-down planning orientation. Explicit accommodation of Agile and DevOps trends and lean Kanban
process approaches.
Provenance Evolved through various proprietary ownerships. Dynamic, open peer-to-peer development and review processes under
the aegis of The Open Group.
CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential
Final ThoughtIT4IT is the future of managing the Business of IT.
Are you and your organization ready to embrace the future?
CC&C Solutions 2015 Copyright © and Confidential
Questions?
CC&C Solutions 2016 Copyright © and Confidential
Follow up with me at• [email protected]• https://www.linkedin.com/in/michaelfulton• http://www.ccandcsolutions.com• Twitter - @cccamericas• Skype - cincibuckeyenut
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