SUMMER 2014

The best route for all the Phillips 66 and JET news

Garner Group’s JET pole sign in Portsbridge portrays ‘a sign of the times’ in terms of howforecourt businesses have evolved to compete in today’s marketplace.

We look at the pride of Portsbridge...

INTOUCH

A SIGN OF THE TIMES

In this issue... Brand ‘Speak’ • Hammonds • Silverstone ClassicCampbell Fuel Oils • RoSPA Gold Award • Grand Union Canal ChallengeSupply feature • News and views round-up

The newly re-built JET site atCosham, Portsmouth, has comea long way since it was first

acquired by Maurice Garner in 1967,formerly the site of a pub beer garden.The Garners’ decision to close thetraditional, old-style garage last summerwas not easy, considering its re-development would set them back over£1 million, but was one they entered intowith their eyes wide open, bringing tobear over 50 years experience as JETbranded dealers.

Tim Garner explains:“Our Portsbridge sitewas a typical garagewith workshops and afew car sales, togetherwith a small shop; sittingon an irregular shapedplot. Even though we’devolved it as much aspossible over the years,volumes were fallingand it was showingsigns of age.

So, the choices for my brother Mike, DaveAuger, our Financial Director, and myselfseemed clear; simply cut and run and sellthe site for housing or take inspirationfrom my father’s decision all those yearsago when he saw an opportunity in fuelretailing due to the rapidly rising numberof cars on the roads, and re-develop thesite to its fullest potential.

Planning, petrol,profiles and potential “Every aspect of what we knew would bea huge undertaking was considered longand hard. We needed to do our

ONE Portsbridge, The Pinnacle

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PORTSBRIDTHE PINNACT

Portsbridge, The Pinnacle TWO

homework and ‘get itright’. Today’s 21st century forecourtmust be state-of-the-art and multi-faceted to succeed. Our research interms of the demographics of the localarea, our customer profile, coupled withshop analysis and fuel sales provedinvaluable in the planning of the new site.We also looked at how our peersapproached forecourt retailing and weremost grateful for the help they gave us.

“Surveys from external consultants onthe site’s viability reassured us that therewas a lot of potential locally. We’relocated in a heavily populated area onthe outskirts of Portsmouth, ourcustomers are primarily locals, as thereis a large residential area and a collegein the vicinity, as well as commutertraffic.

“Competition is strong as there are twoother forecourts close by and we’relocated right next to a McDonald’s drive-through. There is also a largesupermarket and convenience storeswithin a mile radius. We therefore knewwe had to offer the ultimate fuel andconvenience store experience to attractand keep customers.

“At the end of the day, once you’ve doneyour planning and the rationale forproceeding stacks up, it is primarily downto ‘brass tacks’. When you’re talking inexcess of £1 million, the question youhave to ask yourself is: ‘when am I goingto get that money back?’”

‘It’s in the blood!’So after much debate, convincedPortsbridge would make them proud, thedecision was made to create the

DGE CLE

‘State-of-the-art’ is theonly way to describeGarner Group’s re-builtPortsbridge site.

pinnacle of forecourt retailing in theGarners’ flagship store; after all, petrol is intheir blood!

The site closed in August 2013 toundertake the large-scale demolition andre-building project, before reopening inApril 2014. This gave them the opportunityto effectively start with a blank canvas.

They bought two houses at the rear of theexisting plot to enable them to utilisesome of the garden space to ensure theshop was of sufficient size, before sellingthem on.

All was not plain sailing however. Havingclosed the doors on the old site they didn’tstrike a spade into the ground for threemonths due to The Environment Agencydealing with land contamination. The goodold English winter weather then had a partto play, with many weeks of heavy rainmaking the groundworks a slow andlaborious process.

Nevertheless, the superb constructionteam, together with specialists in everyaspect of forecourt retailing ploughed onand transformed the JET branded site, withits Nisa local shop, offering into a marvel ofmodern forecourt facilities ready to openits doors in April this year.

Faster, cleaner andgreenerTim continues his site overview, with afocus on looking at doing things differently,albeit faster, cleaner, greener and moreefficiently:

“You’ve got to do your bit; so everythinghas been designed to minimise ourenvironmental impact. Consequently oursite boasts the very latest in retailtechnology and forecourt innovation. Thereare 51 photovoltaic panels on our canopy

which generate up to 12.5kw of electricityper hour. This produces approximately one quarter to one third of our site’s electricityrequirements; while the remainder comes from a 100% renewable supplier.

“On the subject of electricity, our LED JETpolesign only lights up when it gets dark,reducing maintenance and electricitycosts. Lighting plays a crucial part inattracting custom and our bespoke LEDlighting solutions ensure the forecourt andconvenience store look light, bright, airyand modern.

“Externally, the underside of the canopyhas nine light sensitive LED lights, which

dim down when not in use. Internally,movement detectors activate the LEDlighting throughout the staff areas, storeroom and bathroom. All of this ismonitored by smart meters, allowing us tocontrol and measure our usage for everypart of the site.

A long-term partnership“Of course we’re delighted to continue ourrelationship with the JET brand as its yellowand blue livery really looks the part:

distinctive, clean and fresh. Ourrelationship with JET is second to none and their personable and approachable nature makes dealing with them nice and easy.They do what they say and things get done. In fact, fuel supply was one of our easierdecisions in the whole re-building process.

“We also have a separate pump for reddiesel that supplies our agricultural,construction and boating customers. Thepumps are the very latest and best,offering multimedia heads and automatictemperature compensation. Soft–filldelivery technology and vapour retentiondevices, a highly accurate OPW gaugingsystem, and an action-by-action data from

THREE Portsbridge, The Pinnacle

Cover Story

our Micros POS which is processed off-siteby Vianet, all help to provide best-in-industry fuel stock control and reporting.

“A new concept is our on-pump multimediascreens highlighting promotions which canbe changed throughout the day to reflecttime-sensitive offers.

“The building itself is a steel frame with fullyinsulated panels in the walls and roof forthermal efficiency. Another feature is a 20metre deep borehole which provides waterfor the jet wash, the site’s toilets and for theair/water tower.

The 2,200sq ft Nisa local brandedconvenience store boasts over 3,000 lines,merchandised from a colourful blaze ofgondolas, chillers and freezers, andincludes fresh fruit, meat and vegetables.This is complemented by Costa coffee, aPayPoint and a large off-licence as well asmany other customer-focused offerings.

Knowledge is power“Bespoke, high-end retail software providesus with full stock control, accurate financialreporting and invaluable managementinformation enabling us to not only tailorour retail offering to our customers’ needs,

but to follow trends and be competitive,offering a multitude of product lines andpromotions in the same way a majorsupermarket does.

Customers and thecommunity“Quite rightly though, our success doesdepend on our customers, so the personaltouches and excellent customer service arevital. We’ve employed a highly experiencedretail manager to lead our team andcreated 12 new jobs, with four previous

staff providing continuity by re-joining theteam.

“All staff undertake regular training in-house and through Nisa’s Retail Academytraining programme. Staff go out of theirway to help customers, from ordering inproducts that a customer requests, toassisting with shopping or fuel.

“We actively engage with our customers in-store and through marketing channels suchas social media and leaflets. We take ourrole in the community seriously, runningmonthly community days to raise funds forlocal good causes and give staff time off tovolunteer at a local charity.

“As part of Nisa’s ‘Making a DifferenceLocally’ initiative, we will also raise funds forlocal charities through products sold in-store, with customers being able tonominate future beneficiaries.

“With competitively-priced JET fuel, anincredibly well-stocked shop, unbeatablepromotions, as well as a range of car carefacilities and a cash machine, customersare already starting to treat our site as acommunity hub – which is exactly what weset out to achieve,” concluded Tim.

‘

Portsbridge, The Pinnacle FOUR

Every aspect of thefinished facilities isfirst-class and theGarners areunderstandably‘proud of Portsbridge’

FIVE Brand ‘Speak’

Branding

Brand changes?“It would be fair to say your brand is thesource of a promise to your customer and assuch, is the corner-stone of everything youdo from a marketing perspective. Whilstbrand identity certainly isn’t ‘brand’ new, theway we brand and promote ourselves ischanging rapidly, so here’s an insight intoour latest brand positioning, propositionsand promotions to help evolve the changingface of the JET brand.

“Most importantly, as brand custodians weneed to identify and understand the ever-changing needs and desires of ourcustomers and prospects, as all brandsreside in the hearts and minds of itscustomers.

“At every point of public contact we need toembrace and portray a culture thatrepresents our brand today. It’s all aboutexperiences and perceptions, credibility,motivation, loyalty - the list is almost endless.How we communicate with our customerscan influence all of these factors to positive

effect and such engagement with ourcustomers is the key to success across ourdealer and distributor networks. Therefore abrand needs to change with the times...

Things, they are achanging“The JET brand has been around for over 60years and has seen many a brand revisionand recreation over the decades as itcontinually moved with the times, embracingnew ideas and trends as they developed.

“Today, many customers live in atechnologically driven ‘here-and-now-world’of information, offerings, promotions andprizes. It is therefore important that the JETbrand reflects the way our lives havechanged as mobile devices and computersare becoming more prevalent in so manythings we do. Research has told us that inorder to increase awareness, promote ourbrand and drive increased footfall onto oursites we need to focus on more modernmarketing tools, offering us the opportunity

to reach larger audiences in an interactivemanner.

The changing face ofpromotions“To truly deliver on our strapline ‘On thejourney together’, reflecting our partnershipwith our customer, the dealer and theircustomers, the end user, we must not onlyembrace these new methods ofcommunication but more than ever listen toour customers to provide offers andincentives that are engaging and relevantto their needs. Our marketing, PR anddesign agencies work in partnership withus to conceptualise branding andpromotional ideas which we can take tomarket and deliver through these newchannels.

“Such activity allows us further scope todrive home our brand offering as forinstance, our new summer promotionshows, offering daily ‘instant win’ prizes,alongside a bigger, more appealing ‘overall

Promoting the JET brand

‘Speak’BRAND

Anne Day, Brand CommunicationsManager, UK & Ireland Marketing,speaks to In Touch about how brandingand promotions are changing.

Brand ‘Speak’ SIX

winner’ prize, adds credibility to thepromotion. Customers are given a uniquecode to enter when they log on to ourwebsite to see if they’re a winner.

Data analysis“EWA, our delivery scheduling partners,also offer a comprehensive data collection and management service. Such customer insight and data analysishelps us highlight trends and profiles, andshows us customer buying habits -providing valuable business information,which in turn is used objectively to helpdeliver future successful marketing activity.With the data being site specific, we canlook on a daily basis to relate volumeincreases to promotional activity and buildprofiles of how each of our sites vary sothat we can look to build more bespokemarketing activity in the future.

“We are actively getting our brand message‘out there’ by a host of new media: press,PR, online advertisements, social mediaand even by placing adverts on our owndelivery vehicles.

“We are hopeful that by providing the rightsupport and training mechanisms as well asgently encouraging our dealers anddistributors to join us in promotingthemselves in this new and differentmanner, they will recognise the importanceof building new relationships by connectingwith customers in this exciting new way.Indeed, some are already at the forefront ofthis ‘new world’, actively marketing throughweb-based communications, includingFacebook, Twitter, and developing their own‘apps’.

Changing roles“In order to embrace a growing onlineaudience we felt it crucial to reflect ourcommitment to this pivotal role in our futurecommunications. Alex Blower (pictured

left) was appointedExternal OnlineCommunicationsCoordinator in Aprilthis year.

“His roleencompassesthe set up andmanagementof our socialmediaaccountsincluding

Facebook, Twitter and YouTube. Alex is alsoresponsible for helping dealers engage withus and promote their businesses throughthe use of new-media.

“With help from data captured from onlinepromotional activity, another facet of Alex’sonline communications role is to connectwith the end user, to find out their likes anddislikes and to help us tailor our products,services, site standards, offers andpromotions to their needs. As we gathermore data this will also enable us to offermore relevant and timely promotions as wediscover what really makes our customerstick.”

Facebook updateAlex Blower tells us how JET’s Facebookpage has been received and about someexciting plans for the future: “Since welaunched on 9th April this year, we’ve hadover 3,000 ‘likes’ to date, and counting.

“£4,200 has been won by customersthrough our Facebook launch promotion.There was a great reaction and interactionfrom winners directly on our Facebook pagethanking us and telling others to enter whichwas great to see.

“To incentivise staff, nine £250 voucherswere given to those dealers who gained themost unique ID mentions.

“Facebook is a great platform to focus JET’smarketing activities, engaging directly withconsumers in a way that we haven’t donebefore and we’re keen to further exploreFacebook’s resources along with othersocial media tools in order to maximise itspotential.

“We have plenty of engaging andentertaining content planned for the nearfuture with some exciting announcementscoming soon. To be the first to hear of whatwe’re going to be getting up to, keepconnected and stay in touch with JET!”

Our strength - ourpeopleAnne concludes: “As we develop newmarketing channels to deliver our messagewe must never forget our most valuableassets, undoubtedly our people.

We want to create an online environment inwhich our social media reflects our greateststrength. Our peoples’ skills in terms ofknowledge, experience and friendlinessequal our personality in the eyes of ourcustomers.

Our aim is to build a human face for ourbrand so dealers, staff and customers alikecan engage with each other in a mutuallybeneficial way.”

SEVEN Hammonds

Second place, no thanks!“I just cant help it, I’ve always been thesame,” says Louise Hammond, RetailManager, of the Hammond Group, JETdealers based in Halesworth, Suffolk. “Forme, the drive to be the very best I can andfor my site to perform to its optimum iswhat fuels me, if you’ll pardon the pun.”

We take a look at how Louise and her staffhave embraced a culture of getting behindthe JET brand and its promotional activityto the fullest effect...

Know your customer“Halesworth is a small market town ofaround 6,000 inhabitants in North EastSuffolk. Being based in a rural community,fuel is viewed as a commodity, crucial topeoples’ daily lives. It is thereforeimportant that we interact with and get toknow our ‘locals’ as with limited passingtrade, they’re the life-blood of our business.

“Although my days are always busy, Iconsciously take time every day towork on the till. If my staff see me witha positive attitude, chatting and jokingwith customers and encouraging themto take part in a promotion then I thinkthat is infectious and rubs off on themtoo. We’re very lucky to have a loyaland very dedicated team here whoreally do get behind all of the initiativeswe promote, and if they genuinely believein the benefits then that too speaksvolumes to the customer.

Branding - it’s a nobrainer“People trust a brand. Big brand kudos isvery important in supporting your offering,whether it’s our JET fuel brand, MACEshop, or in the instance of our Halesworthsite, the Ford car brand. Good brandsbring with them positive PR, customerservice programmes, mystery shoppers

and other important resources that wouldprove difficult for smaller, independentbusinesses to replicate to any worthwhileextent.

A breath of fresh air...“There’s no doubt about it, a goodpromotion does drive footfall onto the site.

For instance,this spring’sfree airfreshenerpromotion,whichcelebratedJET’s 60thAnniversarywas ideal forus. After alleveryone lovessomething fornothing!Promotionslike this giveus the ‘tools’

to talk tocustomers andonce you starttalking it’s amazingwhere that can leadyou in terms of getting toknow your customers and

delivering excellent customer service. Thatin turn brings loyalty and repeatbusiness...at the end of the day, that’swhat it’s all about!

What makes a goodpromotion?“For me, a good promotion or promotionalactivity, generally needs to be simple andeasy to understand so we can sell theconcept to our customers in a short timeframe. It also has to be relevant to the

ONLY WILL

LouiseHammondtells us howcreating abuzz frompromotionalactivity helpsbuild herbusiness

Hammonds

Hammonds EIGHT

target audience, and aspirational at thesame time. A large number of promotionsthese days follow the trend towards ‘instantwins’ which has become more prevalentover the past few years. It is undoubtedlyvery appealing and certainly has its place intoday’s fast-moving world.

“Although some of our clients aren’t so‘savvy’ with internet-based promotions, wealways offer to help them participate in thesame way we help some customers fill uptheir cars, or help them with someshopping. It’s all about customer service.

“Coupled with the instant win culture, I thinkthe ‘draw’ of a substantial prize or ideallymultiple prizes, offers a real incentive forcustomers to take part and enter on anumber of occasions. By definition, suchprizes are not life changing but they arecertainly substantial and can make a realdifference to the lucky winner(s).

“Therefore I feel promotions ideally need towork on two or three levels, and appeal toas wide a cross-section of the public aspossible - although I appreciate coming upwith new, relevant and suitable ideas thatfulfill all of those criteria can’t always beeasy!

“Other longer term community-basedinitiatives such as JET branded football kitand the School Run Code featuring Ziggyand Zaggy (who could forget them!) alsomake a difference locally; and should bepart of the marketing mix.

“Promotions such as these mean there’salways something happening on-site andprovide great PR opportunities whileensuring brand awareness is bubbling awayin the background.

“The recent JET is 60 Diamond Anniversarypromotion that offered customers the

chance to win £5,000 worth of free fuelreally ticked all of our boxes in terms of whatworks for us and our customers.

“I ran a mini-league amongst staff toincentivise them to get customers to enterthe promotion and this really fired them up toget as many entries in as we could. Cheekyas it may seem, I asked customers who hadput just under the minimum spend level intheir tanks if they’d like to pop out and top itup a little so they could enter the competition.I also told regulars like many of our taxidrivers to fill up in two transactions over £30,thus giving them two competition entries.Most customers obliged my persuasive salestechniques as they could see that I trulybelieved in what I was telling them.

An amazing 11% increasein fuel volumes“I’m glad to say we were ‘right up there’ interms of top performing sites over thepromotional period. I was also pleasantlysurprised to discover the geographics of ourentries showed not all of my regularcustomers are locals; and that kind ofinformation is invaluable in knowing yourcustomers better.

“I was so pleased when I learnt that we hada winner, having told my colleagues andcustomers, ‘someone has to win’.

“Our winner, DavidManning, was‘politelypersuaded’ bySales Assistant,Brenda, to go backto his car and fetchhis entry formwhich he hadtaken away withoutfilling in, and to puthis completed

entry in the box. I bet he’s glad he did whenhe was told he’d won a JetCard pre-loadedwith £5,000 worth of fuel.

“The fact that we added a staggering 11%increase in fuel volumes over thepromotional period, goes to show what youcan achieve when you set out to be the bestyou can.

Working with JET“I regard our relationship with JET as a two-way street. Both parties work together andlike any relationship, not everything isperfect. JET certainly aren’t dictatorial andare willing to work with you with a degree offlexibility that other large companies don’tseem to possess.

“I’m on the JET Marketing Council, a dealerand distributor group which works with JET’smanagement, debating issues anddiscussing ideas for the joint benefit of JETand its dealers alike. I genuinely believethat they ‘carry’ a primarily happy bunch ofdealers with them.

“JET do listen to feedback; they are open-minded and willing to try out new ideas andwithout a doubt, are easy to talk to. It’s allabout trust and having confidence that theother will deliver on what they say they will.After all, it’s not in their interests for a dealerto fail.

“Our business hascertainly improvedhaving fullyembraced JET’sstandards andservice programmes and their promotionalactivities. I lookforward to a long andsuccessful futuretogether,” roundedoff Louise.

Y THE BEST DO FOR LOU!

NINE Silverstone Classic

Silverstone Classic

JET are delighted to teamup with the world's biggestclassic motor racing festival,recently held at Silverstone.

JET are the first Official Fuel Partner ofSilverstone Classic, the winner of theprestigious award for the 2013 MotorsportEvent of the Year. The annual eventattracts over 90,000 visitors over its threedays of racing and has been described asflat-out family fun with classic car racesfeaturing historic Formula One, sports cars,‘Le Mans’ sports prototypes, GT andtouring car grids, to mention but a few.

JET have signed a three year deal with theevent and this year sponsored two racesand provided the fuel for the race weekendwhich was a ‘wonderfuel’ publicity and PRopportunity for the JET brand. Posters,programme adverts and a hospitality tentfor JET’s customers completed JET’s gridline-up.

Filming a classicJET’s Chidswell service station, on LeedsRoad in Shawcross, Wakefield, was thelocation for filming part of a series ofadverts to promote to the Silverstone Classic Motor Racing Festival.

Chris and Kevin Cundall, who run the site,were delighted to be asked if their garagecould be turned into a film set for the day.The site was closed for four hours while thefilming took place on the forecourt. Classiccars such as a 1963 Austin Healey 3000and a 1960 Lotus B12 racing car featuredin the advert, which was filmed by ITV 4.One of Chris’ friends even lent his whiteconvertible E-Type Jaguar for the filming.

FUELLING A

Silverstone Classic TEN

Chris commented: “We’ve always had agood relationship with JET having workedwith them for over 20 years, so we weremore than happy to help out. The JET logois prominently positioned on our site,making it ideal for filming.”

The brothers also attended the event alongwith many other JET dealers, distributorsand customers, who enjoyed a fabulousweekend of action. Over 20 races andover 1,000 exotic, rare, and valuable racecars competed, more than you could seeanywhere else in the world in one place.

‘What a prize’...JET also gave away an incredibleSilverstone Classic ‘Money Can’t Buy Prize’for two. The lucky winner (pictured left) wasChris Fiely from Basildon, Essex. Chris is aself-employed private hire chauffeur andchose to invite his dad, Brian Fiely to sharethe action-packed weekend.

The prize featured a full weekend ofhospitality and accommodation along witha host of other prizes, the highlights ofwhich were two Parc Fermé hospitalitypackages, two places to the BRDC dinnerand VIP concert stage bar with a privatebackstage tour of the concert area.

On the track the prize included a ride in thepace car, a passenger ‘hot seat’ in theFriday GT Legends’ high-speed parade witha professional driver, a guided tour of RaceControl, a performance driving course atthe event for two people and a Porschedriving experience for two people at theSilverstone Porsche Experience DrivingCentre. Not forgetting a plethora of foodand drink, a helicopter ride for two and£500 prize money. Wow!

CLASSIC

ELEVEN Silverstone Classic

Silverstone Classic

Chris says: “As a chauffeur I use a hugeamount of fuel and regularly visit a numberof the JET sites in Essex and North EastLondon. I entered but didn’t win JET’s1954 prize draw, so when I heard aboutthe ‘Money Can’t Buy’ competition Ithought it would be a brilliant treat for Dadif I won. He’s a huge car fanatic and was amechanic most of his working life.

“When I got the call to tell me I’d won I wasliterally speechless! The weekendexceeded all of our expectations – it was awonderful experience and we thoroughlyenjoyed every aspect of the prize. We weretreated like VIPs and everyone at JET gaveus such a warm welcome.”

Our ‘classic’ brandTo mark JET’s 60th Anniversary, guestsjoined us over the ‘classic’ race weekend tocelebrate our ‘classic’ brand and mark thismilestone in style in the ‘Silverstone Wing’,which has panoramic windows and anexclusive viewing balcony, overlooking the

start/finish line. The best seats in thehouse coupled with VIP treatment, madefor a truly memorable experience.

Race-goers also had the opportunity to joinin the fun in the sun at our brandedmarquee, specially commissioned for theevent. Vouchers to enter JET’s SummerPromotion and 60th Anniversarymerchandise were in high demand, asthousands of items were given out toincrease awareness and help promote JETto a wider audience.

A high-octane weekendThe racing action was non-stop and a hostof activities complemented the racing,such as: live rock music on a grand scale,high class aerobatic displays and around9,000 beautiful classic cars to view.

Many classic trade stands and a motorfairwith manufacturers showcasing brandnew models alongside cult classics, aswell as Silverstone Auction’s latest sale of

classic cars, modern sports cars,motorcycles and automobilia items madefor a high-octane weekend.

For those of an active disposition, the arrayof interactive activities included passengerexperiences on the Off Road Zone, RookieRides taster sessions and the Tin SnailChallenge where the steering wasreversed on classic 2CVs, causingmayhem!

Live demonstrations such as streetcarshootouts and historic racing kartstogether with a shopping village andvintage funfair rides including a 40 metregiant wheel added to the entertainment.The Village Green with its big screen,outdoor seating and catering meant therewas something for everyone at this‘classic’ weekend.

All in all a weekend of great motorsportaction was enjoyed by everyone and weare looking forward to next year.

JET Dealer Support

JET Dealer Support TWELVE

Sub heading here to go across all threecolumn like this text here does and in 3lines.

JETDEALERSUPPORT

There’s no doubtthat JET raisedthe bar in termsof this years’dealer serviceand standards

programme ‘Proud to be JET’. Even so,dealers have fully embraced the need tofurther improve site performance and arereaping the rewards. This is illustrated bythe fact that out of 179 audits to date,141 sites scored 100% in the brandquestionnaire element. An impressive 41sites scored 100% in the Suresitecompliance audit - a five-fold increase onthis time last year’s Suresite scores.

Further updates and news of an excitingcelebratory event for the top performersin 2014 will be communicated soon.

It’s all aboutthe money...JET has become the firstmajor oil company to enterinto an agreement with DCPayments, one of the UK’sleading independentdeployers of ATMs. SharonMorrow, Retail Services Co-ordinator at JET, comments:

“We are always on thelookout for alternative ways to help ourdealers enhance their customer offering,increase forecourt footfall and establishadditional revenue streams. Standalonecash machines are an attractive optionfor forecourt operators for a number ofreasons, and DC Payments has puttogether an excellent choice of packagesfor our dealer network.

“One of the main reasons for installing acash machine is to give users instant,easy access to their cash. It is a provenfact that, by allowing customers to makecash withdrawals on-site they are likely tospend significantly more time and moneyat the JET site.”

JET, SET, GOTHIS SUMMER

Summer is here and whatbetter way to celebrate thanby launching JET’s excitingSummer Promotion!To mark our 60th anniversary, we’re givingour customers the chance to win a host offantastic prizes to help them make the mostof the summer, as well as four amazing£5,000 holidays of a lifetime throughJet2holidays.com.

From travel gadgets and BBQ sets, tobeach mats and picnic sets, our SummerPromotion will make sure our customersare ready to JET, SET, GO this summer!

Entry is easy: when customers visit theirlocal JET forecourt or order from anAuthorised Distributor, they can collect aSummer Promotion voucher. They thenenter the unique code online to instantlyfind out if they’ve won one of our summer-themed prizes.

The competition runs from 7th July to 7thSeptember 2014 so every time they visit aJET forecourt they can pick up a new

voucher and enter time and time again. Forevery three vouchers retail customerscollect, they are automatically entered intoour draw to win one of four amazing holidaysworth £5,000 to a destination of theirchoice. Customers ordering from one of ourAuthorised Distributors are automaticallyentered into the draw with just one voucher.

For the first time we decided to publicisethis promotion in the national press, withadverts in the Daily Mirror and Scotland’sDaily Record.

So far the promotion is proving extremelypopular with an amazing 36,000 entriesreceived in the first three weeks alone!Feedback from JET Authorised Distributorsand JET dealers alike is very positive andwith over 98% of the network displaying thecorrect point of sale we are exceptionallypleased with how the promotion is going.

With 25 winners each day, customerinterest is unprecedented. Increasedcustomer activity is proving that lots of greatdaily prizes coupled with the chance to ‘winbig’ is a really attractive proposition for JETcustomers.

CAMPBELL “YOU WANT ME TO

THIRTEEN Campbells Sign Up Again

A wry smile appeared on AlisterCampbell’s face as he sat in his office atCampbell Fuel Oils in Kilmarnock withPhillips 66 Regional Sales ManagerNorth, Bruce Mackie, recently. “Well,are you going to sign it then?” saidBruce, asking about the contract tofurther their fuel supply agreement.

A brief pause followed. The mutualrespect obvious, their long-standingrelationship both professional andfriendly, the wry smile now a broadgrin, “I don’t want to make it that easy!”replied Alister.

Forty five years agoThe relationship between the Campbells,and the then Conoco Oil Company beganin 1969 when Alister’s parents Douglasand Moira signed up to supply oil tohomes, farms and businesses in Ayrshire,Renfrewshire and Lanarkshire on thebeautiful West Coast of Scotland. However, the Campbells story began ‘incoal’ earlier that decade when DouglasCampbell who was born into a farmingfamily travelled southwards after adisagreement between him and hisfather. Fortuitously he met his wife Moira,a Kilmarnock ‘lass’, and began working

as a coal merchant for his wife’s cousin inMauchline. Douglas was ambitious andsoon bought his own coal business,‘McCrones’, in Kilmarnock’s AcademyStreet. With oil-fired heating gaining afoot-hold in the marketplace the decisionwas taken in the late 1960s to diversifyand supply Conoco heating oil, which wasa brave and visionary decision at thetime.

Opportunity knocksCampbell Fuel Oils was formed and boththe business and the relationship withConoco grew, slowly expanding its fleet of

The grand opening of their first site Douglas Campbell (right) in the early years McCrones’ first CONOCO delivery vehicle

FUEL OILS... SIGN UP AGAIN?”

Campbells Sign Up Again FOURTEEN

Campbell Fuel Oils

tankers to deliver oil to more and morecustomers locally.

The business continued to flourish and anew oil distribution depot in Paisleyfollowed, serving locals with heating oilbut primarily fulfilling the needs of localbusinesses and industry.

It was 1985 when the business moved toits current site in Hurlford Road afterfrequent flooding at their original base.Suddenly they had 6.5 acres to play with.The opportunistic and progressive natureof Douglas couldn’t be held back as henow had the space to venture into

forecourt retailing to complement his nowwell-established heating oil distributionbusiness.

Always willing to try new ideas, a briefforay into their own fuel brand CFO Fuels,albeit with product supplied by JET, wastrialled. However the assurances of ahousehold brand name for both theCampbells and in turn their customersproved too much of a lure and the JETpole sign soon returned.

Campbell’s forecourt business also grewat a pace, complementing the alreadyestablished fuel distribution side of the

business. It was one of the first sites tooffer Autogas (LPG) and developed anexceptional car wash and car valetingcentre. The largest in Europe at the time,it featured six spacious covered jet washbays, six vacuum bays and three open jetwash bays for commercial vehicles. Atthat time people used to come from farand wide to see and take photos of theflagship facilities. Continual upgrading ofthe valeting centre means that it is aspopular today as ever.

Today the business runs a fleet of nine oiltankers serving the domestic, agriculturaland industrial needs of its loyal customers

45 years is a long time in anyone’s book, let alone for a businessrelationship to flourish. Signing up to the JET brand again willtake Campbell Fuel Oils and JET towards an incredible halfcentury together.

Campbells’ livery as the business expanded Promoting the business at agricultural shows... ... as we ‘morph’ into the age of colour!

FIFTEEN Campbells Sign Up Again

Campbell Fuel Oils

of South West Scotland. The site remainsa hive of activity.

In touch with their roots, you can still buyCash and Carry bagged coal as well asbottled gas and other speciality items; andthe forecourt, car wash and shop arealways busy. Of course customer serviceis paramount in every aspect of thebusiness and Campbells have an enviablereputation locally for reliable, considerateand courteous customer care.

A loyal customerCommenting on the already long-standingrelationship with Conoco and the JETbrand, Douglas said many years ago:“There are benefits for both sides ofknowing the people you are dealing with.”That’s a mantra Alister, Douglas’ son hasfollowed, staying loyal to JET’s ‘yellow andblue’ since he took hold of the reins.

Always innovators, the Campbells believein re-investing profits back into thebusiness. Alister’s son Douglas, the thirdgeneration of Campbells, is currentlyinvolved in the business, learning the day-to-day ropes and helping progress anexciting new venture.

To say the Campbells are a visionary fuel supply business could be considered an understatement as they undertake an innovative step for the company, supplying biomass boilers and drying wood chips for local farmers, industry and larger buildings such as schools. Offeringcustomers a ‘one-stop-shop’ in terms of

installation, servicing and supply at a fixedcost is already proving appealing to adiverse customer base.

Campbell’s own biomass system heatsthe whole of their Kilmarnock site andacts as a great demonstration area toshow the system to potential customers.There has also been considerableinvestment in the wood chip dryingsystems with a new dedicated buildinghaving recently been erected.

Keeping the wheels oiledLooking to the future Alister commented:“Oil distribution is and will remain themain-stay of our business, however it’s important to keep ahead of the game

and the ability to supply a varied mix ofnew fuels will hopefully complement ourexisting ‘oil business’ as Campbellscontinues towards the next 50 years.”

Signing off...As he did indeed put pen to paper, takingthe relationship with JET towards anincredible half century of fuel supply, Alistersummed up why he had no hesitation insigning up again: “Stability andreassurance of supply from a major oilcompany, but with the freedom to run yourbusiness your way is what sets JET apart. IfI need something doing they get it done;there is no need to jump through hoopsand layers of management,” he signed off.

Pictured below (clockwise from top left): AlisterCampbell and Bruce Mackie, Campbells Biomassboiler, the forecourt at Hurlford Road, proudlydelivering to the South West of Scotland, the covered jetwash bays and signing up.

RoSPA Gold Award SIXTEEN

RoSPA Award Winners

JET PROSPERWITHRoSPA

A collaborativeapproach Phillips 66 has once again received theprestigious RoSPA Gold Award forOccupational Health and Safety, andtwo ‘Guardian Angel’ awards at thisyear’s Safety Awards held inBirmingham this May. RoSPA plays aunique role in UK health and safetycampaigning for safety change andproviding services and support to helporganisations on their own journey tobecome safer, healthier places in whichto work.

Russell Best explains why receivingthese awards is recognition of a far-reaching effort throughout the wholeorganisation: “My job as HSE Advisor isto assist the Phillips 66 LeadershipTeam in developing and managing HSEpolicy, goals and strategy. However mywork is far wider reaching than a purelyadministrative one, it’s about proactivelyincreasing everyones’ awareness ofsafety, changing attitudes, behavioursand making people realise that they arejust as responsible for safety as I am.

“After all, our industry is one wheresafety is the number one priority, so it isnot surprising that it is the first of ourthree core values which are Safety,Honour & Commitment. To prosper weneed to own a ‘collaborative safetyculture’ across all of our businesssectors.

“All staff are encouraged to share goodpractices in all areas especially when itcomes to safety. A key measure of theirinvolvement in the Safety Observationprogramme is the 600 plusobservations raised by staff last yearand the scheme continues to be a greatsuccess. The level of involvement andmethods of encouraging engagementwere considered best practice by otherPhillips 66 locations so methods usedto encourage involvement were sharedthroughout the organisation.

“We work with JET dealers anddistributors, contractors and hauliers, toensure they are aligned with us on theirawareness and competency from ahealth and safety perspective. Allaspects of what we do are assessed forthe risk they pose of an incidentaffecting a member of their staff, driver,the public or the environment. Weachieved a zero recordable injury rateduring 2013, which was an exceptionalachievement and was the culminationof a strategy of strong leadership,contractor management, integration ofHSE across all business segments andconstant behavioural focus,” Russellconcluded.

Guardian AngelsFor the first time in RoSPA's long history,there is now a specific award tocelebrate the work of individuals whohave gone 'above and beyond' toimprove the safety and well being ofothers. Phillips 66 was delighted to havenot one but two winners of this newaccolade in Russell Best, HSE Advisor,

UK & Ireland Marketing (UKIM) andDr. Nick Tait, who provides OccupationalHealth support to Phillips 66 in ourWarwick office on a retainer basis.

Pete George, Managing Director, UK &Ireland Marketing, commented: “Russelldoes a great job of making sure thateveryone is aware that safety is not aseparate discipline but part and parcelof everything we do. Similarly everyperson, no matter what their role, isexpected to contribute to the safetyeffort.

“Dr. Tait is a medical practitioner foremployees and is well respectedthroughout the business, adding valueto our operations by ensuring thatemployees receive the necessarysupport to ensure that they can operatesafely within the working environment.All of this support is delivered into onemorning session within the office, butDr. Tait offers a flexible service thatensures we never have any gaps in ourrequirements.

“Russell and Nick are part of acollaborative effort to ensure each dayis a safe day.”

SEVENTEEN Supply - It’s Child’s Play!

Supply Feature

Paul TurnerSupply OperationsManager

Delyth WilliamsMarketing Engineer

Mike BawdenTerminal ProjectManager

Lee McCloskeyTerminal OperationsManager

Richard PlowsSupply Manager

Who’sWho inSupply?

We look at theimportant role ofthe Supply teamwho work withpipes, ships andtrains for a living...They might make it look easy but withmillions of tonnes of product beingmoved to hundreds of destinationsevery day, ensuring the smooth runningof the Supply function is anything but child’s play!

With some recent changes in the team we take a look at the ‘boys and girls’ in Supply and what their jobs entail:-

First up, Richard Plows,Supply Manager, who oversees the Supply function for UK & Ireland Marketing (UKIM).

“Supply is all about getting the rightproduct to the right place, on time,every time, via pipe, rail and ship. Todo so we must work closely inpartnership with our colleagues inrefining, commercial and marketing,prioritising safety together withcustomer service and appropriate cost.

“My role has a strategic focus as I ampart of the UK Marketing LeadershipTeam, so I ensure that good planningand operational excellence, coupledwith liaisons involving all parties whomay influence the Supply function,manifests itself in the smooth runningof day-to-day operations.

“To do so I work with a team ofdedicated individuals whose combinedefforts ensure that timely deliverieskeep our customers happy.

“The Supply function broadly falls intothree categories; those with a specificoperational or terminal remit togetherwith staff who have ‘stand-alone’responsibilities whose job roles add tothe functionality of the supply group asa whole. Their collective efforts makesupply tick,” said Richard.

Terminal GroupMike Bawden, Terminal ProjectManager brings 35 years experience tohis role that, broadly speaking, ensures that our interests in terminalsand storage depots are maintained in asafe and cost-effective manner. Field-based and primarily operating out ofour Warwickshire Oil Storage Limited(WOSL) and Bramhall terminals, Mikefocuses on specific projects, workingclosely with the operations team.

As Terminal Operations Manager, Lee McCloskey’s responsibilitiesencompass safety and cost-effectiveness from an overhead andoperational perspective at both

Kingsbury and Bramhall terminals,together with our aviation facilities.Budgets, contracts, cost and assetmanagement, talking to the ‘people onthe ground’, ensuring key performancetargets are met safely, on time and ascompetitively as possible, certainlykeep Lee busy.

Delyth Williams, Marketing Engineer, isbased at our Humber refinery andprovides technical support to Terminal Operations. With her

background in Chemical Engineering,Delyth looks after everything ‘tanks,racks, pumps and more’ ensuring it all operates safely and correctly.

Operations GroupPaul Turner, Supply OperationsManager, is the man tasked withorganising the smooth supply ofproduct from the Humber Refinerythroughout the UKIM network.He is a man with his ‘hands on all thetoys’ as along with his team of Supply

SUPPLY - ‘IT’S

New Roles, New Challenges Supply - It’s Child’s Play! EIGHTEEN

Lucy StragnellCompliance Analyst

Paul FeaseySecondment, WOSLGeneral Manager

Dav BasraProduct QualityManager

Kirstin NacheniusSupply Coordinator

Rachel HildrethSupply OptimisationManager

Alex HawkinsSupply Coordinator

John BanholzerSupply Coordinator

‘Supply’ ensures thesafe, timely deliveryof fuel; crucial to ourcustomers’ needs

Coordinators they move product by pipe,ships and train to 26 terminals, to meetUKIM’s forecast sales requirements.

Communication is a vital part of Pauland the teams’ daily jobs as theyconstantly talk to the Refinery,Marketing and the Commercial Divisionin London regarding product availability,balancing that with the needs of thecustomers while keeping a focus oncost management.

Paul is the primary contract managerfor shipping and rail. Supporting Paulare a team of three SupplyCoordinators: John Banholzer, AlexHawkins and Kirstin Nachenius.

Whilst each person has specificresponsibilities, with for instance, apipeline or rail bias, these areperiodically changed to ensure theoverall resilience of the group as awhole.

Stand alone skillsAn integral part of the Supply Team arevarious individuals whose skills andexperience are paramount,complementing the day-to-day movingof ‘fuel’. Such functions are importantto the smooth running of the Supplyoperation as a whole.

Rachel Hildreth works across theMarketing, Refining and Commercial

channels in her job as SupplyOptimisation Manager. The Supplynetwork is a complicated one so thenegotiation of exchanges, purchasesand cross-purchases of product fromother stock holders is a common butvital part of an oil company’soperations. Rachel also managesthroughput arrangements utilisingpartners’ facilities to store and moveproduct. In her role Rachel nurtures anindustry network and provides marketinformation to the sales channels,applying commercial awareness,analytical and planning capabilities tothe supply chain.

Dav Basra, Product Quality Manager,looks after all the product specificationsfor Phillips 66, ensuring that the quality

of the product supplied conforms tocurrent legislation and that proceduresare compliant and up-to-date. Davrepresents Phillips 66 on a number of

UK fuel legislatory bodies andkeeps abreast of future fueltrends. A veteran of 38 yearsservice, he brings a high degreeof technical expertise and

experience to the ProductQuality aspect of the Supplyfunction.

Our penultimate Supply teammember is Lucy Stragnell,

who is a Compliance Analyst. As part ofher shared role with the Commercialdepartment in London, she ensuresthat our Compulsory StorageObligations are met and also our RoadFuels Transport Obligation for Bio Fuelsis compliant. Seeking out commercialopportunities within the complianceremit to drive growth and performanceopportunities are also on Lucy’s radar.

Last but not least is Paul Feasey, who iscurrently on a career developmentsecondment as General Manager ofWOSL, based at the Kingsbury oilcomplex in Warwickshire. Phillips 66operate WOSL as part of a 50/50 shareagreement with Total.

Supply...complex? No, it’s child’s play!

CHILD’S PLAY!’

NINETEEN Grand Union Canal Challenge

Phillips 66 Leap at the Chance

60 miles. No problem. Bike, kayak or walk? A team of intrepid Phillips 66 ‘outdoor-types’ and their support crew took to theGrand Union Canal this July to travel viatheir choice of bike, kayak or ‘shanks-pony’the 60 miles (inspired by JET’s 60thanniversary) from just north of LeightonBuzzard in Buckinghamshire, all the wayalong the canal towpath back to Warwick;all to be achieved in less than 24 hours!

Motivated by raising as much as possiblefor ILEAP, who promote independence andfriendship through inclusive leisureactivities for people with learningdisabilities, the team of kayakers andwalkers set off on a warm Friday afternoon,travelling through the night, with the cyclistsfollowing close behind at the crack of dawnon the Saturday morning.

Aided by the wonderful and invaluablesupport crew who watered, fed, ‘patched-up’, massaged and motivated thewearisome participants; trials, tribulationsand many blisters later, the goal was finally

achieved as Warwick beckoned andeveryone was able to put their feet up andreflect on a great achievement.

One of the walkers, Kris Hudson, MarineAccount Manager, Phillips 66, gives hisaccount of the 24 hours:

“Thanks everyone for making this arewarding challenge. I think it’s fair to saythat a few of us (myself included)underestimated how difficult this challengewould be. After all it’s only walking, paddlingor peddling along the canal, which is flat.60 miles doesn’t sound too far, it’s not

going to rain… What could possibly be hardabout that?

“Well it was tough! Very challenging attimes. I’m sure everyone has ‘war wounds’to show for their efforts this year.

“However, the rewards are worth so muchmore. The camaraderie and determinationwe all give when we undertake thesechallenges never fails to impress. I won’tforget the stunning scenery and the wildlifethat surrounded us. I didn’t realise canalboats varied so much in size and colour.Even the canal looked good in the sun!

“I’d like to thank everyone who took part,especially the fantastic support crews andthe people who pulled the preparationtogether for this challenge. It’s great to bepart of such an awesome team!

“The most important aspect of an eventfuland painful 24 hours are the people whowill benefit from the money we have raised.Knowing we have made a small differenceto their lives makes us feel good, reallygood, and the wonderful feedback fromPeter and his colleagues at ILEAP makes allof the pain worthwhile.”

About ILEAP Inclusive Leisure Educational ActivitiesProject (ILEAP) began life in 1996 as theStratford Summer Activities Project forDisabled Children. The group programmequickly developed and proved a positiveway for members to meet up with theirfriends and have fun, and for ILEAP staffand volunteers to learn new skills andsupport each other. ILEAP works withpeople aged from four years upwards anddelivers a childrens’ programme, a youthprogramme and an adult programme ofinclusive leisure activities.

THREE DIFFERENT WAYS Phillips 66 Grand Union Canal Cha

Grand Union Canal Challenge TWENTY

ILEAP members generally have a mild tomoderate learning disability althoughanyone is welcome to join. The inclusiveleisure activities are chosen by ILEAPmembers and take place in the localcommunity. Inclusive leisure activitiesinclude things like cookery clubs, Saturdayclubs, trampolining, music and dance, artsand crafts, meals out, day trips, pamperclubs, Scalectrix parties, ten-pin bowling,multi-sports sessions, new-age curling andcycle rides to name but a few. Safety isILEAP’s number one priority, closely followedby fun and friendship.

This combination ensures that parents andcarers can leave their loved ones in theknowledge that they will be safe andsupported whilst having a great time atILEAP’s inclusive leisure activities.

An ecstatic Peter Bazeley, ILEAP Manager,commented in a letter of thanks : “Wowthanks, that’s fantastic news. Thank you andyour colleagues so much for your support.

“The £6,000 you guys have raised will beenough to pay for the 2014 ILEAP SummerHoliday activities programme, providing over100 disabled people with personalised

activities programmes over the longsummer break. We run a number ofsessions to provide activities and interactionduring a period where there is so much freetime.

“Your donation will help us to continue toprovide a range of days out in thecommunity along with our Summer Sizzleractivity days and various other community-based activities with swimming, golf, andcycle ride sessions being just a small tasterof what we are able to provide with fundsreceived from your charity drive.

“The summer holidays is a difficult time forour members as they lose the structure thatschool and college provides. Disabledyoung people and adults become isolatedand are vulnerable in their communitiesduring the long summer break. Havingaccess to structured and well-resourcedcommunity based leisure activities is alifeline for them and their families. Themoney will enable our members to enjoysafe and supported activities, alongsidefriends old and new, and give families ashort break in the knowledge that theirloved one is safe and enjoying an activity oftheir choice.”

Valuable support“Below are just a couple of comments fromlast year’s summer programme. With yourdonation we will be able to continue tosupport members and families across thesummer period in 2014:

“The service ILEAP provides is invaluable tous as a family. Our daughter gets to do andenjoy all the things that other teenagers do,in a safe and happy environment. Knowingshe is in safe hands enables us to relax andswitch off, which is ‘priceless’.”

“ We are so grateful for the care and supportprovided by ILEAP. Our son wouldn’t be ableto go off for days out or for activity sessions ifit wasn’t for this support. He is so happyand confident on his excursions with ILEAP,it’s wonderful to see his enjoyment andenthusiasm. You make a huge difference tohis quality of life and to providing him withthe social skills necessary for his personaldevelopment.”

Peter concluded: “Thanks again to you all atPhillips 66 for your dedication to raisingmoney that will continue to support ILEAPand its members.”

TO MAKE A DIFFERENCE llenge raises over £6,000 for ILEAP

Round-up

EWA KEEPCALM ANDCARRY ON...

Two years ago Phillips 66 took the boldstep to outsource their order taking anddelivery scheduling function to EWABespoke Communications, part of theWPP Group.

Whilst the previous scheduling team inUK & Ireland Marketing (UKIM) had anexcellent reputation, outsourcing thisfunction streamlined the UKIM businessand facilitated the ability to focus on thesales and marketing function of theoperation.

EWA carry on...Two years on we are pleased to reportthat EWA will continue with the excellentjob they’ve been doing working withUKIM, JET dealers and our haulagecontractors to ensure the smooth runningof the crucial order taking, schedulingand delivery element of our business.

With initial help from experienced Phillips 66 staff and a comprehensivetraining plan, EWA have gone fromstrength to strength. Following anexpected steep learning curve, their hardwork and dedication has come to fruitionas their customer service performancetargets from our quarterly deliverysatisfaction surveys have not only been

met, but exceeded.

Likewise, feedback fromdealers has also improvedas EWA have becomemore experienced andstrived to furtherunderstand theneeds of the dealernetwork, buildingthose ‘allimportant’relationships withcustomers andwhereverpossible,meeting theirdaily needs.

Going the extra mileStuart Cufflin, Transport and RetailContracts Manager, commented on theongoing relationship with EWA: “The teamat EWA has certainly gone the extra mileto understand our business needs andhas worked tirelessly with all parties todeliver excellent performance.

“We have no hesitation in continuing towork with EWA as the investment thatboth parties have put into the relationshiphas really started to shine through. From our perspective, it’s about continuity and reliability and I see no reason for change as we work really well together.

“This all means customer deliveries are in safe hands.”

In Touch rounds up more JET news and views

KINCHWINTWENTY ONE Round-up

JET Authorised Distributor KinchFuel Oils Minety Depot, recentlywon ‘Most Improved Depot of theYear’ at the FPS Annual Awards.

Round-up TWENTY TWO

As part of JET’s 60thAnniversary celebrations,JET is taking a journey intothe world of Geocaching.

Geocaching is a real-world treasure huntgame using GPS-enabled devices, that ishappening right now, all around you. Thereare 2,448,066 active geocaches and oversix million geocachers worldwide.

Participants navigate to a specific set ofGPS coordinates and then attempt to findthe geocache (container) hidden at thatlocation.

A Geocoin is part of a unique club in theGeocaching world and is known as a‘Trackable’. Sixty Geocoins have beenspecifically designed, minted andregistered for JET, and the plan is to sendthem on a journey around the world. EachGeocoin is etched with a random code thatis used by Geocachers to log its

movements as it travels from Geocache toGeocache. Some of these ‘Trackables’have journeyed hundreds of thousands ofmiles thanks to Geocachers workingtogether! Each Geocoin has an aim, whichis typically travel related; the aim of the JETGeocoins is to journey to 60 differentcountries.

If you would like to help us send a JETGeocoin on its journey please emailjanet.messenger@p66.com orhelen.evans@p66.com

To find out more about Geocaching youcan visit www.geocaching.com

Phillips 66 - Proud to be part of Pride ofWarwick District

The second ‘Pride ofWarwick District’ awardsceremony recentlytook place, giving

Phillips 66 a

great opportunity tocontinue their support forthe local community inwhich they live and work.

102 Touch FM’s awards werecreated to reflect the very best that thetowns of Warwick, Leamington Spa,Kenilworth and the surrounding villageshave to offer, celebrating truly inspirationalstories from local individuals, communityorganisations and businesses.

Phillips 66 was represented by PaulWright, Marketing Manager, Finance(pictured above), who made the addressand Jo Jelley, Account Coordinator, whowas one of the judges for the awardsevening.

As well as being the ‘headline’ sponsor forthe evening, Phillips 66 also sponsoredthe Citizen of the Year Award, won by JaneMalone, whose story is a remarkable oneof courage and determination.

The raffle raised over £3,000 that eveningand Phillips 66 also donated £2,000 forthe evening’s chosen charity, Tree ofHope, whose aim is to transform the livesof sick children and empower families.

GO GEOCACHING WITH JET

TWENTY THREE ...the back page

‘Sporting’ Round-up

SILVERSTONECLASSIC Phillips 66 customerRix Petroleum recentlyraised an amazing£17,000 for MacmillanCancer Support.

Dubbed the Tour de Rix, the four day eventsaw cyclists ride down the east coast ofEngland from Rix’s depot in Alnwick,Northumberland, to its depot in Spalding,Lincolnshire.

As well as Rix Petroleum, the team alsoincluded riders from a number of sponsors.A further 20 cyclists joined the main riders on the 22-mile leg from Rix Petroleum’s

head office in Hull toImmingham.James Brook,Marketing Managerat Rix Petroleum,commented: “It wasamazing to see all the support the event got,not only from our

corporate sponsors, but also from staff andsuppliers who took part in the ride.

Crystal Ness, fundraising manager forMacmillan Cancer Support, described theTour de Rix as a great way to raise money.

She said: “We are really pleased to havebeen adopted as Rix Petroleum’s charity ofthe year and the Tour de Rix is a fantasticidea.”

RoryClarke,Managing Director ofRix Petroleum also commented: “Weadopted Macmillan Cancer Support as ourcharity of the year because they carry outsuch worthy work. So when we appointedthem as our national charity of the year wewanted to do something that would raise asignificant amount of money and with theTour de France kicking off in Rix’s homecounty this summer, it all seemed to fittogether well.

“The Tour De Rix went extremely well. Wewere very proud of everyone’s effort andsupport for the event”, concluded Rory.

I hope you have enjoyed this edition of our In Touch magazine, my first as Editor. I joined Phillips 66 as Business Support Coordinator in March this year and am enjoying thechallenges and opportunities my role presents - especially publishing In Touch! I aim to keepyou up-to-date with what’s happening in the world of Phillips 66 and JET, so please get ‘in touch’ if you would like to contribute to future editions - I’d love to hear from you.

Lucy Kelly - EditorEmail: lucy.m.kelly@p66.com

CUNDALL’S TRUNDLE

RAISES £1,300A half marathon, all 13 miles of it, is certainly no trundle.

For JET dealer Kevin Cundall who runs Chidswell Service Station in West Yorkshire, there was plenty

of motivation to complete the ‘Leeds Half’ (in a very respectable sub two hours) as he raised a staggering sum for Marie Curie Cancer Care.

Kevin was supported by colleagues and customers at the JET site in

his fundraising efforts. Well done Kevin!

JET dealer Kevin Cundall on his way to

raising over £1,300 for a great cause

LE TOURDE RIX

FROM YOUR EDITOR

Lucy