8/13/2019 Inthebar Complaints

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IN THE BAR & DEALING WITH COMPLAINTS

(Template)

BARTENDER: Greets, including part of the day (morning, afternoon,evening), (sir/s, madam/s).

e.g. Good evening, madam. Good evening, i!.

CLIENT: Greets, including part of the day (morning, afternoon,evening).

e.g. Good evening.

BARTENDER: Offers a drink.

e.g. W"a# $o%d 'o% i(e #o d!in()

CLIENT: Asks for an explanation about a cocktail, coffee, or any kindof drink.

e.g. E*+%e me, $"a# doe Mojito+on#ain)

BARTENDER: Gives the reuired information.

e.g. I# +on#ain !%m, oda $a#e!, ime %i+e, %ga! and amin# -!ig.

(!he client can ask some other uestions).

CLIENT: Orders a drink.

e.g. O(, o I $i "ave a Mojitoand m' !iend $i "avean I!i" +oee.

BARTENDER: Gives the drink.

e.g. He!e 'o% a!e. /o%! Mojitoand 'o%! I!i" +oee.

CLIENT: Appreciates the bartender.

e.g. T"an( 'o% ve!' m%+".

BARTENDER: Ans"ers the client.

e.g. No# a# a, i!.

COMPLAINTS

CLIENT: !here is something "rong.

8/13/2019 Inthebar Complaints

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e.g. E*+%e me. T"i I!i" +oee i !ea' 0i##e!. Co%d'o% -%# ome mo!e %ga! in i#, -eae)

BARTENDER: Apologises and gives a solution.

e.g. I1m !ea' o!!', i!. I1 0!ing 'o% ome %ga!

immedia#e'.

CLIENT: !here is something "rong again.

e.g. E*+%e me, on+e again 0%# m' Mojitoi no# #!ongeno%g", I #"in(.

BARTENDER: Apologises and gives a solution.

e.g. I do a-oogie, i!. I1 +"ange i# #!aig"#a$a'.2

He!e 'o% a!e, i!. I do "o-e 'o% i(e #"i one. I# i on #"e

"o%e.

CLIENT: Appreciates the bartender.

e.g. T"an( 'o% ve!' m%+" indeed.

CLIENT: Asks for the bill.

e.g. Co%d $e "ave #"e 0i, -eae)

BARTENDER: Gives the bill.

e.g. O +o%!e, i!. He!e i# i.

BARTENDER: #ays goodbye.

e.g. T"an( 'o% ve!' m%+" o! +oming. Good0'e3

CLIENT: #ays goodbye.

e.g. Good0'e.