INTERWEST TECHNOLOGY GROUP INC - GSA Advantage

INTERWEST TECHNOLOGY GROUP INC.

INNOVATIVE – HOLISTIC - SOLUTIONS

Government POC Matthew C. Olson - [email protected] – 810.584.5504 ext. 1

Address 1303 Washington Ave. Port Huron, Michigan, U.S.A. 48060

http://iwestgroup.com

GENERAL SERVICES ADMINISTRATION - Federal Acquisition Service - Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order

are available through GSA Advantage! ®, a menu-driven database system. The INTERNET address of GSA Advantage! ® is: GSAAdvantage.gov.

INFORMATION TECHNOLOGY SCHEDULE PRICELIST

GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY EQUIPMENT, SOFTWARE AND SERVICES

FSC Group 70

Contract Number – GS-35F-068DA

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at fss.gsa.gov.

Contract Period: Nov 27, 2015 to Nov 26, 2020

Contractor:

InterWest Technology Group Inc.

1303 Washington Avenue, Port Huron, MI. 48060

810.584.5504 ext. 1

http://iwestgroup.com

TIN: 92-0145941

DUNS Number: 849241781

Economically Disadvantaged - Woman Owned - Small Business

http://iwestgroup.com/

Innovative – Holistic - Solutions 1303 Washington Ave. Port Huron, Michigan, U.S.A. 48060 / 810-584-5504 / http://iwestgroup.com

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December 9, 2015

Letter to: All parties eligible to purchase utilizing the Federal Supply Schedule 70 Contract of InterWest Technology Group Inc.

In Regards to: How we can be of service to you!

From: InterWest Technology Group Inc. / Matthew C. Olson

Welcome Letter

To whom it may concern;

InterWest Technology Group is a Michigan based corporation. InterWest was incorporated in Alaska in 1993 and is now operating in Alaska and in Michigan utilizing experienced Technology Professionals in both the US and Canada. InterWest partners with our clients to provide leverage in reaching their business goals. InterWest has constant staffing of seven people. Additionally, we have ten personnel that we utilize to achieve our clients project goals as well as several other Information Technology companies that we regularly partner with. InterWest Technology Group is owned by Mrs. Elizabeth Giggs who serves in the role of President. In this role she is responsible for company direction, implementing services, and overall management of contracts. Our corporate office is at: 1303 Washington Avenue, Port Huron, MI. 48060.

InterWest Technology Group is an Economically Disadvantaged Woman Owned Small Business (EDWOSB).

Our Contract number is GS-35F-068DA.

With our years of experience, we believe our company could potentially be an excellent fit for your current needs.

We are excited about the opportunity to be able to work with the government of The United States of America, and our track record with Fortune

500 companies proves that we possess the ability to fulfill requirements on time, excellently, and in an innovative manner.

The primary points of contact within InterWest are as follows:

If the operation is technical in nature that would be the responsibility of Gerald Giggs. Please see below for Mr. Giggs’ contact information.

Gerald Giggs | Director INTERWEST Technology Group Office: 810.584.5504 Cell: 248.330.0205 [email protected]

If the operation is relational in nature or Mr. Giggs is unavailable momentarily that would be the responsibility of Matthew C. Olson. Please see

below for Mr. Olson’s contact information.

Matthew Olson | Customer Relationship Manager INTERWEST Technology Group Office: 810.584.5504 Cell: 226.886.2001 [email protected]

mailto:[email protected]

https://iwest.sharepoint.com/Market%20and%20Sell/Shared%20Documents/artwork/Signature%20Graphic/[email protected]


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Our Mission

Our Mission is to provide our clientele with Innovative Holistic Solutions to their issues.

*Solutions are always designed and centered on each client’s own uniqueness and vision.

*Factoring into account all of the variables that determine the way they will use technology in their organization.

*Our philosophy creates an environment where our expertise and ability to be the solution allows our clients to realize we are

partnered with them.

*We recognize this holistic approach as a primary reason for our success.

Our Values

Innovative Holistic Solutions accomplished right.

*This idea is entrenched in everything we do.

#1. Integrity. - We refuse to just do work. Each project we are engaged in must be done ethically. Abiding by any applicable laws,

performed with respect and honesty, rooted around integrity of action so as to engender trust.

#2. Respect. - We see enormous intrinsic value in our own team, in our partners, and in our clients. We strive for a peaceful and

prosperous solution for all those involved.

#3. Holistic. – We always work for a win for ALL the project stakeholders. We seek to understand all the requirements and fashion an

innovative but complete solution to fit those requirements.

Our Vision

Innovative Holistic Solutions for the future.

*As we continue to grow we are committed to learning and understanding emergent technologies.

*Recruit and retain talent by offering stability and opportunity.

*Constantly weigh the cost of leading edge and bleeding edge in crafting new solutions.

Our Promise

Innovative – Holistic - Solutions


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Table of Contents

Title Purpose Page Number

Cover Page Contract identifying information.

Welcome Letter A welcome letter with a brief corporate overview. 1

Mission Statement The Mission Statement of InterWest Technology Group. 2

Table of Contents Document navigation. 3

Terms and Conditions of Contract

Terms and Conditions The Terms and Conditions of our FSS 70 Contract. 4 – 15

Rate Card Authorized FSS 70 Rate Card. 4

Labor Category Descriptions and Qualifications

The job titles, experience, functional responsibility and education of our staff.

5 - 8

Discounting Policies Our policies regarding volume discounting. 8

Information regarding InterWest Technology Group

Capability Statement 1 Page Capability Statement. 16

Capabilities Briefing In depth Capabilities Briefing . 17 - 22

Past Performance Evaluation Current Past Performance Evaluation form Dunn and Bradstreet.

23 – 24

Corporate Resume Our Corporate Resume. 25 – 27

Past Project Summaries An in depth look at a few of our past projects. 28 – 39

Organizational Chart The corporate structure and accountability of InterWest Technology Group.

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Terms and Conditions

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s). Awarded Special Item Numbers: 132.51 - Table Follows:

Labor Category

Title WD# SIN # Awarded Rate

PM2 Project Manager 03103 132.51 103.00

PM1 Task Manager 03101 132.51 82.00

TC2 Senior Technology Consultant 03103 132.51 112.00

TR Senior Trainer 29160 132.51 112.00

DA Senior Data Architect 03103 132.51 112.00

DBA3 Senior Database Administrator 03074 132.51 112.00

DBA2 Database Administrator 03073 132.51 82.00

DBA1 Junior Database Administrator

03071 132.51 61.00

ETL ETL Developer 03071 132.51 103.00

AD3 Senior Application Developer

03074 132.51 112.00

AD2 Application Developer 03073 132.51 75.00

AD1 Junior Application Developer

03072 132.51 56.00

TSA Test Support Analyst 03072 132.51 82.00

SA3 Senior Systems Analyst 03103 132.51 112.00

SA2 Systems Analyst II 03102 132.51 103.00

SA1 Systems Analyst 03101 132.51 82.00

TW2 Senior Technical Writer 29480 132.51 82.00

TW1 Technical Writer 03101 132.51 61.00

ADM Administrative Support 99050 132.51 50.00


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1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. 1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. Table Follows:

LC Title Description Qualifications

PM2 Project Manager

Manages all members of the delivery team for a scope of work. Tasks may include systems design, analysis, programming, evaluation, installation, testing and application. Responsible for administrative direction of the Scope of Work.

Baccalaureate and 7 years’ experience

- or - 10 years related work

experience

PM1 Task Manager On major contracts assists the technical director or project manager in the administrative direction of the contract including status reports, task assignments, budgeting and time reporting.



experience

TC2 Senior Technology Consultant

Specialist and highly expert with experience in a particular technology or spanning a wide range of computer software, hardware, network options and solution methods. Produces innovative and state-of-the-art solutions to large and complex IT projects.



experience

TR Senior Trainer Develops and revises courses for utilization of Computer applications and methodologies. Prepares instructor materials (course outline, background material, and training aids). Prepares student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Trains personnel by conducting formal or on-line classroom courses, workshops and seminars.



experience

DA Senior Data Architect

Performs the role and responsibilities of a Data Architect (physical, conceptual, logical) and proficient with data modeling tools. Implements and maintains data warehousing applications, performs data design, data conversion methods,



experience


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database architecture, metadata and repository creation.

DBA3 Senior Database

Administrator

Provides technical expertise in the use of DBMS, evaluates and recommends available DBMS products to support validated user requirements, defines file organization, indexing methods, and security procedures for specific user applications.



experience

DBA2 Database Administrator

Works under general supervision to execute various database projects. Work may involve the development and maintenance of database software, as well as issue resolution.



experience

DBA1 Junior Database

Administrator

Works under supervision, usually as part of a team, to execute various database projects. Work may involve the development and maintenance of database software, as well as issue resolution.



experience

ETL ETL Developer Responsible for development of the data warehouse including gathering requirements, design, technical specifications and coding. Duties include data analysis, transformation algorithms, data cleansing plans, standardization, and data mapping.



experience

AD3 Senior Application Developer

Provides technical expertise and direction in all areas of application development, formulates and defines systems scope and objectives through research and fact finding to develop or modify complex information systems. Prepares detailed specifications from which programs will be written. Designs, codes, tests, documents and maintains those programs. Competent to work on all phases of an application.



experience


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AD2 Application Developer

Under general supervision, formulates and defines systems scope and objectives through research and fact finding to develop or modify moderately complex information systems. Prepares detailed specifications from which programs will be written. Designs, codes, tests, documents and maintains those programs. Competent to work on most phases, but requires guidance in other phases.



experience

AD1 Junior Application Developer

Under immediate supervision, assists in research and fact finding to develop or modify information systems. Assists in preparing detailed specifications from which programs will be written. Designs, codes, tests, debugs, documents and maintains those programs



experience

TSA Test Support Analyst

Requires good communication skills, familiarity with test methodologies, test scenario design, requirements-based testing, test planning and reporting. Familiarity with automated scripting utilities.



experience

SA3 Senior Systems Analyst

Responsible for applying advanced technical skills to the analysis of business processes and problems. Develops and assesses requirements and designs for technical applications/solutions. Works with the end user and the development team to analyze problems and develop effective solutions.



experience

SA2 Systems Analyst II

Under general supervision, analyzes business processes and problems. Develops and assesses requirements and designs for technical applications/solutions. Works with the end user and the development team to analyze problems and develop effective solutions.



experience

SA1 Systems Analyst

Under direct supervision, analyzes business processes and problems. Develops and assesses requirements and designs for technical applications/solutions. Works with the end user and the development team to analyze problems and develop effective solutions.



experience


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TW2 Senior Technical

Writer

Plans, directs and executes the realm of collecting, editing and organizing information required for preparation of manuals, training materials, guides, and other reports and deliverables.



experience

TW1 Technical Writer

Assists in collecting, editing and organizing information required for preparation of manuals, training materials, guides, and other reports and deliverables.

Baccalaureate - or -

3 years related work experience

ADM Administrative Support

Provides administrative support including documentation, planning, and support, project administration, office support, human resource planning and event administration.

High School - or -

2 years related work experience

2. Maximum order. $500,00.00 3. Minimum order. $100.00 4. Geographic coverage (delivery area). Domestic and Overseas Delivery. 5. Point(s) of production (city, county, and State or foreign country).

InterWest Technology Group Inc. 1303 Washington Avenue

Port Huron, MI. 48060 6. Discount from list prices or statement of net price. None. 7. Quantity discounts. Table Follows:

InterWest Technology Group / Discounting Policies Customer Discount Quantity / Volume All Customers eligible to purchase

through our GSA Schedule 70 contract.

1% discount taken from total contract cost.

To qualify purchases must be in excess of Two Hundred and Fifty

Thousand Dollars. All Customers eligible to purchase



To qualify purchases must be in excess of Five Hundred Thousand

Dollars. All Customers eligible to purchase



To qualify purchases must be in excess of One Million Dollars.


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8. Prompt payment terms. None. 9a. Government purchase cards are accepted at or below the micro-purchase threshold. Affirmative. 9b. Government purchase cards are accepted above the micro-purchase threshold. Affirmative. 10. Foreign items (list items by country of origin). None. 11a. Time of delivery. Each project will be negotiated at the task order level while bearing in mind the need for expedience of the client. 11b. Expedited Delivery. Each project will be negotiated at the task order level while bearing in mind the need for expedience of the client. 11c. Overnight and 2-day delivery. Each project will be negotiated at the task order level while bearing in mind the need for expedience of the client. 11d. Urgent Requirements. Each project will be negotiated at the task order level while bearing in mind the need for expedience of the client. 12. F.O.B. point(s). Destination. 13a. Ordering address(es). InterWest Technology Group Inc. 1303 Washington Avenue Port Huron, MI. 48060 13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3. Alternatively, they can also be found at the GSA/FSS Schedule homepage (fss.gsa.gov/schedules/ordering). Or feel free to contact our government POC: Matthew C. Olson – 810.584.5504 ext. 1 – [email protected] 14. Payment address(es). InterWest Technology Group Inc. 1303 Washington Avenue Port Huron, MI. 48060 15. Warranty provision. At a minimum, Standard Commercial Warranty is implied on all goods and services we provide unless negotiated upwards prior to acceptance of task order.


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16. Export packing charges, if applicable. Not applicable. 17. Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level). Affirmative below, at, and above the micro purchase threshold. 18. Terms and conditions of rental, maintenance, and repair (if applicable). Not applicable. 19. Terms and conditions of installation (if applicable). Not applicable. 20a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not applicable. 20b. Terms and conditions for any other services (if applicable). Follows:

All non-professional labor categories must be incidental to, and used solely to support professional services, and cannot be purchased separately.

1. SCOPE

a. The prices, terms and conditions stated under Special Item Number 132-51 Information Technology Professional Services apply exclusively to Information Technology Professional Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives (April 2000)

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3. ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of


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Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

4. PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

c. The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of Information Technology Professional Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

(a) The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the Termination for Convenience of the Government, clause of this contract.

(b) If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to, the performance of any part of this contract; and


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(2) The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

(c) If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

(d) If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6. INSPECTION OF SERVICES

In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS (MAR 2009)

(DEVIATION I - FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4 CONTRACT TERMS AND CONDITIONS

COMMERCIAL ITEMS (MAR 2009) (ALTERNATE I OCT 2008) (DEVIATION I – FEB 2007) applies to Time-and-

Materials and Labor-Hour Contracts orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 (Dec 2007) Rights in Data – General, may apply.

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite Information Technology Professional Services.

9. INDEPENDENT CONTRACTOR

All Information Technology Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

10. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.


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“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for Information Technology Professional Services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time-and-Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition. As prescribed in 16.601(e)(3), insert the following provision:

(a) The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting

from this solicitation.

(b) The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and

administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor

category applies to labor performed by—


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(1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

16. DESCRIPTION OF INFORMATION TECHNOLOGY PROFESSIONAL SERVICES AND PRICING

a. The Contractor shall provide a description of each type of Information Technology Professional Service offered under Special Item Numbers 132-51 Information Technology Professional Services should be presented in the same manner as the Contractor sells to its commercial and other ordering activity customers. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles (labor categories) for those individuals who will perform the service should be provided.

b. Pricing for all Information Technology Professional Services shall be in accordance with the Contractor’s customary commercial practices; e.g., hourly rates, monthly rates, term rates, and/or fixed prices, minimum general experience and minimum education.


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21. List of service and distribution points (if applicable). Not Applicable. 22. List of participating dealers (if applicable). Not Applicable. 23. Preventive maintenance (if applicable). Not Applicable. 24a. Special attributes such as environmental attributes. Not Applicable. 24b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/. 25. Data Universal Number System (DUNS) number. 849241781 26. Notification regarding registration in Central Contractor Registration (CCR) database. InterWest

Technology Group Inc. is registered in the System For Awards Management Database with a registration status

of Active.

http://www.section508.gov/


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CAPABILILITY STATEMENT

50% of all IT projects fail. This is an industry average, but not for InterWest. Our No Fail Implementation policy inspires a mindset of confidence and reliability unmatched in our current IT industry. We are committed to honest and open communication with innovative but realistic planning and leadership. For 20 years InterWest has demonstrated exceptional competence building and supporting scalable data-driven applications for enterprise corporations and government agencies.

Core Competencies Company Snapshot SharePoint/.NET Development

Custom Application Development

Enterprise Resource Planning

Document Management Systems

Big Data

Multi-Platform Integration

ETL – Extract Transform and Load

Web Application Security Remediation

Database Development24/7 Systems Support

CAGE Code: 4HSSO SAM Active DUNS Number: 849241781 GSA Schedule 70: GS-35F-068DA Government Business POC: Matthew Olson Email: [email protected] Phone: (810) 584-5504 Ext. 1 Address: 1303 Washington Ave Port Huron, MI 48060

Past Performance Socio-Economic Status

State of Utah Department of Human Services Child Welfare Management System

State of Alaska Department of Administration MyAlaska.gov authentication System

General Motors Customer Care and Aftermarket 24/7 Application Group Support and Projects

IBM Custom Web Based Document Management System

Xerox 24/7 Application Portfolio Support and Management

FedEx Warehouse Shipping Integration System

State of Alaska Department of Human Services Child Support Enforcement Automation

Economically Disadvantaged

Woman Owned Small Business

NAICS Codes

541511 – Custom Computer Programming Services 541512 – Computer Systems Design Services 541513 – Computer Facilities Management 541519 – Other Computer Related Services 611420 – Computer Training

Partners

D&B Past Performance Evaluation Rating: 96%


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Capabilities Briefing


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Past Performance Evaluation


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INTERWEST TECHNOLOGY GROUP INC.

INNOVATIVE – HOLISTIC - SOLUTIONS

Corporate Resume

1 COMPANY OVERVIEW InterWest was incorporated in Alaska in 1993 and is now operating in Michigan utilizing experienced Technology Professionals, InterWest partners with our clients to provide leverage in reaching their business goals. The InterWest team has significant experience in the following business Technology Areas:

Warehouse Management Systems

Enterprise Resource Planning – ERP

Document Management Systems

Decision Support Data Warehousing

Multi-platform integration

Custom Web Application Development

ITIL – Information Technology Infrastructure Library

Web Application Security Remediation (WAAS Compliance)

Experienced with both COTS and custom applications, InterWest has assisted its clients to reduce their overall cost of technology and increase the value of their IT assets to their core business. InterWest is also experienced in 7x24x365 support and monitoring for those clients in need of premium support. Our clients include:

General Motors

IBM

Xerox (ACS)

FedEx

State of Utah (Department of Human Services)

State of Alaska (Several Departments)

Unocal Today InterWest is significantly engaged in the delivery of services to the Automotive Industry. Specifically, InterWest is involved in supporting multiple Client/Server and Web based applications for the Customer Care and Aftermarket division of General Motors.


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2 BASE TECHNOLOGY COMPETENCIES Sharepoint

HTML / CSS / XSS

ETL Conversion and Integration

Java J2EE / JSP

SQL / PL/SQL / TransactSQL

C/C++

IIS / iPlanet / Apache

Weblogic / Tomcat / Jboss

Visual Basic / VBA

MQSeries / DB2Connect

Unix / Linux scripting

Microsoft ASP / ASP.NET / C#.NET

Windows, Unix (AIX, Solaris), linux (RH, SuSe, Ubuntu)

3 COTS (COMMERCIAL OFF THE SHELF) Infor Demand Planning (Mercia Lincs) Warehouse Parts forecasting

PTC / Servigistics Global Pricing

Infor Exceed WMS (Warehouse Management System)

4 DATABASES InterWest works with many industry databases including the following:

Microsoft SQL Server

Sybase SQL Server

Oracle

IBM DB2

IMS

Informix 26MySQL

Holding certifications in several databases, InterWest draws on decades of database administration and development experience as we provide services to our customers. We understand the importance of quality data to enable corporations to make good decisions based on accurate information. We also understand the importance of normalcy, referential integrity, disaster recovery planning, and space and speed optimization trade-offs. Not every database organization is correct for every application and InterWest works hard to understand the need of the application in the business to ensure the database is managed in the most effective way.


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5 SYSTEM SUPPORT COMPETENCY

ITIL

Service Desk

Disaster Recovery Planning and Support

Minor Enhancement Management

Incident Management in a multi-vendor environment.

System Capacity tuning and Management

System Performance tuning and Management

Data Center Migration

6 COMMON PROJECT TYPES Project Management

Business Requirements Documentation

System Requirements Specification

System Architecture Design

Application Detailed Design

Application Coding and Unit Testing

System and Integration Testing

Performance and fail-over Testing

Web Security Testing and Remediation

Staging and Support for User Acceptance Testing

Implementation Planning and Execution


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Past Project Summaries

Project #1. PrintSite Support / Project was for General Motors

Corporation.

Section #1. Detailed description of relevant work performed and results achieved. 1. PrintSite is a web-based print search and annotation system. 2. All documents are available via the web rather than from a printer. It serves several functions: 3. It contains ten years of regulated archives of financial reporting documents. 4. It provides Global access to all GM Customer Care and After Market financial and engineering reports. 5. We were able to removal physical print centers along with their associated costs. 6. Successfully manages Sixty Million Documents for General Motors with four hundred end users utilizing

between sixty and eighty different document types. 7. We were able to reduce GM cost of service by 83% compared to what they were paying for a similar service. 8. They were paying Thirty Thousand Dollars a month. They are now paying Five Thousand Dollars a month.

Section #2. Methodology, tools, and/or processes utilized in performance of the project. 1. PrintSite is comprised of the following elements: 2. PrintSite runs on an Oracle database utilizing Linux Web-logic hosted service. 3. Program has Report level security and Page level annotation. 4. Program has PDF output of documents overlaid on scanned letterhead. 5. Program has the ability to Email pages, documents or multiple documents to addressee. 6. It utilizes Oracle Text indexing and the Security is managed through LDAP integration. 7. The Unix ETL load scripts run 27x7. 8. ITIL best practices were utilized with daily manual health checks. 9. Program also has Automated monitoring is in place to identify any issues and produce a report ticket in real-

time. 10. Application security was built using OWASP compliance and validated using GM security assessment best

practices. 11. Application was validated and penetration tested.

Section #3. Demonstrated compliance with applicable laws, regulations, Executive Orders, OMB

Circulars, professional standards, etc… 1. All support work is accomplished within GM’s established ITIL standards. 2. Work Utilizes a Standard Service Desk approach. 3. All Incidents carry a specific priority with service levels: 4. Priority 1 incidents – must be resolved within 4 hours. 5. Priority 2 incidents – must be resolved within 1 business day. 6. Priority 3 incidents – must be resolved within 3 business days. 7. Priority 4 incidents – must be resolved within 10 business days. 8. All incidents of priority 1 or 2 are subject to problem management process where in-depth root cause and

corrective actions were generated and tracked thoroughly to completion.


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9. Incident and Problem tracking and reporting are required on a monthly basis.

Section #4: Demonstrated Project schedule (i.e., major milestones, tasks, deliverables), including an

explanation of any delays. As this is a software as a service project. A project schedule is not relevant.

Section #5: Relevant project information detailing how the work performed is similar in scope and

complexity to the skillsets outlined at beginning of this document. 1. All print data is captured from print files which are securely ftp’d to the PrintSite Server. PrintSite then

automatically reads the files and at the same time loads indexes specific to that document type. 2. Each page is loaded into a clob (character large object) data type. The clob data types are then indexed using

Oracle Text indexing. 3. Customers can manage their own security at the document type, person, or group level. 4. Customers can also create a new document definition and define how they want to index the information on a

document. All documents are indexed at a minimum by date and page. 5. Currently PrintSite has 6 Terabytes of data across 51 document types. Each of these documents can be searched

for while maintaining sub-second response time.

6. Oracle Partitions are used to better manage the massive amount of data with respect to data retention.

Section #6: Demonstration of specific experience and / or special qualifications detailing how the work

performed is similar in scope and complexity to the skillsets outlined at beginning of this document. 1. Users are world-wide and the system has 99.99% uptime requirement. 2. Large data sets are transferred via secure ftp on a regular basis, hourly, daily, weekly, monthly and auto-loaded

into the Oracle database. 3. Security is managed through LDAP integration, is multi-layered and managed through applications screens. 4. Data has a ten-year retention policy and the database has a size of 6 Terabytes.

InterWest was the primary supporter and enhancer of this system for 3 years, maintaining required critical service

levels.


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Project #2. EPIC / Project was for General Motors Corporation.

Project #2. / Section #1. - Detailed description of relevant work performed and results achieved. 1. EPIC (Electronic Parts Information System) is the primary interface for the GM Parts direct customers which are

Dealers and Warehouse Distributors. 2. EPIC has the following primary functions for 10,000 direct customers: 3. Order parts. 4. Check part availability. 5. Check order status. 6. Return parts. 7. Submit a claim. 8. View shipping information and electronic packing slips. 9. View Invoices. 10. View Statements. 11. Download data related to each of these elements in spreadsheet format. 12. Access the Part catalog. 13. Schedule data downloads to happen at a certain time and send the results to an email address.

Project #2. / Section #2. - Methodology, tools, and/or processes utilized in performance of the project. 1. EPIC is comprised of: 2. Oracle Database with an IBM MQ*Series interface to the mainframe. 3. Secure ftp interface to allow direct orders or claims. 4. Web front end running on Linux Web-logic using High-Availability architecture. 5. Enterprise Java Beans. 6. Unix/Linux Cron scheduling. 7. Adaptive data loading system for large data sets sent from the mainframe through MQSeries. 8. Application security was built using OWASP compliance and validated using GM security assessment best


Project #2. / Section #3. - Demonstrated compliance with applicable laws, regulations, Executive

Orders, OMB Circulars, professional standards, etc… 1. All support work is accomplished within GM’s established ITIL standards. 2. Work Utilizes a Standard Service Desk approach. 3. All Incidents carry a specific priority with service levels: 4. Priority 1 incidents – must be resolved within 4 hours. 5. Priority 2 incidents – must be resolved within 1 business day. 6. Priority 3 incidents – must be resolved within 3 business days. 7. Priority 4 incidents – must be resolved within 10 business days. 8. All incidents of priority 1 or 2 are subject to problem management process where in-depth root cause and

corrective actions were generated and tracked thoroughly to completion. 9. Incident and Problem tracking and reporting are required on a monthly basis.


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Project #2. / Section #4. – Demonstrated Project schedule (i.e., major milestones, tasks, deliverables),

including an explanation of any delays. As this is a software as a service project. A project schedule is not relevant.

Project #2. / Section #5 – Relevant project information detailing how the work performed is similar in

scope and complexity to the skillsets outlined at beginning of this document. 1. The system covers 5 operational execution layers and is comprised of > 1M source lines of code (SLOC): 2. Mainframe 3. MQ*Series 4. Web Logic Java 5. Linux/Unix/Java batch 6. Web Front End – iPlanet

Project #2. / Section #6 – Demonstration of specific experience and / or special qualifications detailing

how the work performed is similar in scope and complexity to the skillsets outlined at beginning of this

document. 1. As users are world-wide, the system has 99.99% uptime requirement. 2. Large data sets are transferred via MQ*Series on a regular basis, hourly, daily, weekly, monthly and auto-loaded

into the Oracle database. 3. Other data is queried directly from the Mainframe using direct Access MQ*Series which is also running on Linux. 4. Orders are first saved in Oracle, then transmitted to the mainframe for fulfillment and/or status. 5. Security is managed through a web-portal integration that is multi-layered and managed through applications

screens. 6. Data has a one-year retention policy and the database has a size of 1 Terabyte. 7. InterWest was the primary supporter and enhancer of this system for 10 years, maintaining required critical

service levels.


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Project #3. MLDL / Project was for General Motors Corporation.

Project #3. / Section #1. - Detailed description of relevant work performed and results achieved. 1. MLDL (Mercia Lincs Data Load) is a service created to support bulk load information into a Supply Chain Demand

Planning application. 2. GM has user’s world-wide who need to enter large amounts of data, that they generally have as excel

spreadsheets. 3. MLDL allows the users to upload a spreadsheet and utilizes real-time ETL to integrate that new data with the

COTS data. 4. The primary benefit of the system is that has eliminated delays in loading large data sets into the system. 5. This allows for more accurate forecasts on parts and the elimination of waste at the warehouse.

Project #3. / Section #2. - Methodology, tools, and/or processes utilized in performance of the project.

1. Application security was built using OWASP compliance and validated using GM security assessment best practices.

2. Application was validated and penetration tested.


Orders, OMB Circulars, professional standards, etc… 1. All support work is accomplished within GM’s established ITIL standards. 2. Work Utilizes a Standard Service Desk approach. 3. All Incidents carry a specific priority with service levels: 4. Priority 1 incidents – must be resolved within 4 hours. 5. Priority 2 incidents – must be resolved within 1 business day. 6. Priority 3 incidents – must be resolved within 3 business days. 7. Priority 4 incidents – must be resolved within 10 business days. 8. All incidents of priority 1 or 2 are subject to problem management process where in-depth root cause and

corrective actions were generated and tracked thoroughly to completion. 9. Incident and Problem tracking and reporting are required on a monthly basis.


including an explanation of any delays. As this is a software as a service project. A project schedule is not relevant.


scope and complexity to the skillsets outlined at beginning of this document. 1. MLDL is implemented as a service with the following elements: 2. Utilizes COTS database but uses temp loading tables. 3. Runs on Linux Tomcat server utilizing Oracle security.


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4. Utilizes Oracle PL/SQL stored procedures for ETL step and provides immediate status back to the users on load success or issues with data.

5. System must be and is available 7 days a week, 24 hours a day with 99.9% availability and uptime. 6. GM utilizes this service for 5 of its 7 Mercia Lincs (forecasting) applications world-wide with security being

integrated into the COTS security model.



document. 1. System eliminates the need to open a ticket to technical services to load large data sets into the COTS

application. 2. Primary data loaded using MLDL is market intelligence for part demand and supersession dependency

configuration. 3. InterWest saw the need for this service and developed the service for GM as part of an upgrade project. 4. Following that, GM felt the value of the service and adopted it for all of their non-European forecasting systems.


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Project #4. Development of the PrintSite Application / Project was for

General Motors Corporation.

Project #4. / Section #1. - Detailed description of relevant work performed and results achieved. 1. The PrintSite SAAS application was created by InterWest Technology Group to solve a problem for General

Motors. 2. The implementation of PrintSite saved General Motors $25,000.00 a month in fees while replacing both

Documentum and IBM documents on demand.

Project #4. / Section #2. - Methodology, tools, and/or processes utilized in performance of the project. 1. InterWest first worked directly with GM users to generate a set of requirements that could be agreed upon and

measured to. This set of requirements became our “contract” with the customer to ensure full agreement on functionality for the system as a project requirement was that it function at least as well as Documentum and IBM Documents on Demand.

2. An ETL loading engine was developed that runs separately from the web application. This watches for reports to drop into a directory. It then detects what document type this report is and loads it according to that reports configuration.

3. The requirements document‘s main tool was the use-case. 4. Following Requirements, InterWest created Software Requirement Specification that were also reviewed with

the Customer. Information such as clarification of what documents, retention parameters, high-level look, feel and functionality was documented here.

5. The SRS was reviewed and signed off on by the Project Stakeholders. 6. A Design was completed by the project team including an Architecture Design Document, which was reviewed

and approved by project leadership. 7. Visual Design was approved by project stakeholders. 8. Coding was completed with all the code being reviewed by a peer prior to implementation. Additionally, all of

the code also underwent full unit testing. 9. Following unit test approval, the team engaged in extensive System and integration testing. 10. The System and Integration test results were compiled with special focus given to accuracy and performance.

These results were signed off by the project stakeholders. 11. User Acceptance testing occurred over the final month of the project. 12. Upon Acceptance a pilot was run for 1 month where GM users could use either system as both were being

loaded in parallel. 13. Finally, the old services were terminated and PrintSite remains the sole provider of quick access to mainframe

report data. 14. Application security was built using OWASP compliance and validated using GM security assessment best



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Orders, OMB Circulars, professional standards, etc… GM Project methodology was performed and utilized with appropriate deliverables and tollgates.


including an explanation of any delays. 1. The system was designed using java (Web-logic) and Oracle 12. 2. Development was done by the InterWest team using 3 developers and 1 Project Manager over 12 months. 3. The System was implemented at GM in Sept 2012 with 2 years of historical data loaded. The remaining

regulated eight years’ worth of data then continued to be loaded until its completion which occurred shortly before the end of 2012.

4. This SAAS project was rolled out to 400 users around the world inside of 2 months.


scope and complexity to the skillsets outlined at beginning of this document.

This project’s focus was the management, design, creation, testing and implementation of an application from start to finish as such this project is an excellent example of our skillsets.



document. 1. All report configurations are stored directly in the Oracle database. 2. A User Training Manual was developed and is available from the home screen of the application. No direct

training was needed or required as the user interface was highly self-explanatory. 3. GM was successful in terminating two other SAAS contracts with this one SAAS solution and was able to save

$25,000.00 a month while maintaining the same required service. 4. This type of system has the potential to save local, city, state, and federal government entities substantial

amounts of monies in comparison with current service contracts for same or similar type applications. 5. Project Management, Architecture, conformance to standards and schedule, programming and detailed system

and performance testing are all relevant with this project.


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Project #5. Mercia-Lincs Migration and Upgrade / Project was for

General Motors Corporation.

Project #5. / Section #1. - Detailed description of relevant work performed and results achieved. 1. General Motors has seven Mercia Lincs instances (Mercia Lincs is a Supply Chain forecasting and supplier

planning tool) running worldwide. These instances had been originally installed in 2003 and at the time of project had not been upgraded since installation.

2. GM engaged InterWest to upgrade each of these instances to the current version and migrate them to a common data center using a common architecture.

3. Each instance needed to be analyzed for modifications at the data level and at the scripting level.

Project #5. / Section #2. - Methodology, tools, and/or processes utilized in performance of the project. 1. InterWest first worked directly with the GM users to generate a set of requirements that could be agreed upon

and measured to. This set of requirements became our “contract” with the customer to ensure full agreement on final functionality for the system. The requirement was that it perform at least as well as the in-place Mercia Lincs instances were currently performing.

2. Following Requirements, InterWest created Software Requirement Specifications. These were then reviewed with the Customer. Specific detail was paid to the month-end roll process. This is a critical and lengthy process as when it occurs it re-adjusts all forecasts based on the latest demand data.

3. The SRS was reviewed and signed off by the Project Stakeholders along with a design that was completed by the project team this included an Architecture Design Document, which was also reviewed and approved by project leadership.

4. Visual Design was approved by project stakeholders. 5. Coding was completed and all of the code was reviewed by a peer prior to implementation. Also, all code

underwent full unit testing. 6. Following unit test approval, the team engaged in extensive System and integration testing. 7. The System and Integration test results were compiled with special focus given to accuracy and performance.

These results were signed off by the project stakeholders. 8. User Acceptance testing occurred over the final month of the project. 9. Upon Acceptance a cut-over plan was created and refined with the stake holders until it was unanimously

accepted. Cut-over occurred over an agreed upon weekend where system would be able to be down. 10. The cut-over consisted of: 11. Application deployment. 12. Data migration including Extract, Transform and Load. 13. Regular ETL schedule configured and initiated. 14. Systems checkout of new application. 15. Migration of domain name to the new server. 16. User Checkout of new system. 17. Monitoring for first time runs of all processes. 18. Warranty period for 1 month 19. Application security was built using OWASP compliance and validated using GM security assessment best



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Orders, OMB Circulars, professional standards, etc… GM Project methodology was performed with appropriate deliverables and tollgates.


including an explanation of any delays. 1. Each of the instances were completed inside of a 4-month duration. 2. All the 5 instances were completed inside of a 12 month duration. Some instances were worked in parallel. 3. InterWest produced a team of 7 people to engage on this project. The project term was one year. 4. Every instance was completed on schedule and on or under budget. InterWest worked nights and weekends to

coordinate with all of the different time zones so that success was ensured throughout the duration of this project.


scope and complexity to the skillsets outlined at beginning of this document. 1. The architecture requirements required all application functionality to be separated from the database server. In

most cases, this required a Unix server where Unix scripts were developed which triggered Oracle tools (SQL*Loader and SQL*Plus to trigger procedures).

2. There were several operational levels to this application that needed to be migrated: 3. Database (Oracle 12g). 4. Midrange (SuSe Linux). 5. Windows Citrix Terminal Server - Full Core application for power users. 6. Web front End – Limited functionality for majority of users. 7. Citrix Security is LDAP integrated. 8. Application Security is proprietary to the COTS application.



document. 1. The instances were in multiple countries where the users were in multiple time zones. Specifically, the instances

were in the USA, Mexico, Brazil, Dubai, China and South Korea. 2. The work also included the need to partner with a hosting group to ensure we had the hosting resources

available and configured to meet our timeline. 3. Extensive integration and performance testing was completed to ensure proper utilization of hosting resources

and performance for the end user. 4. This migration / upgrade is a good example of work that would be required inside of our skillset. 5. Highly tuned Project Management, Efficient Architecture, conformance to standards and schedule,

programming and detailed system and performance testing are all relevant to this project.


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Project #6. WMS Migration and Upgrade / Project was for General

Motors Corporation.

Project #6. / Section #1. - Detailed description of relevant work performed and results achieved. 1. General Motors employs a COTS warehouse management system for its Parts at 15 locations across the United

States. These systems were last upgraded in 2004 - 2005 onto RS6000 systems that are located in each Parts Distribution Center. The objective of this project is to refactor the highly-customized COTS application to work correctly in a supported operating system (AIX) and a supported database (Informix). Additionally, the instances were to be virtualized onto a large multi-LPAR system located in Warren Michigan with the requirement that all PDC will operate over the network to that one location.

2. InterWest was engaged as a major part of the project team and did the project management, refactoring, configuration, system testing, and supported UAT and network modifications for each of these instances.

3. Six of the instances were completed in the early part of 2015 and the remaining 9 will be completed by the end of 2015.

Project #6. / Section #2. - Methodology, tools, and/or processes utilized in performance of the project. 1. InterWest first worked directly with the GM users to generate a set of requirements that could be agreed upon

and measured to. This set of requirements became our “contract” with the customer to ensure full agreement on functionality for the system. It had to work at least as well as the local on-site server it was replacing.

2. Following Requirements, InterWest created Software Requirement Specification that were also reviewed with the Customer. Specific detail was given to the direct secure ftp interface with the mainframe as getting order information to the distribution center is the most critical point of the logistics process.

3. The SRS was reviewed and signed off by the Project Stakeholders. 4. A Design was completed by the project team including an Architecture Design Document, which was reviewed

and approved by project leadership. 5. Visual Design was approved by project stakeholders. 6. Coding was completed where all the code was reviewed by a peer prior to implementation, in addition all code

also underwent full unit testing. 7. Following unit test approval, the team engaged in extensive System and integration testing. 8. The System and Integration test results were compiled with special focus given to accuracy and performance.

These results were signed off by the project stakeholders. 9. User Acceptance testing occurred over the 10 days of each instance. 10. Finally, the warehouse management system was ported over a single weekend for each instance.


Orders, OMB Circulars, professional standards, etc… GM Project methodology was performed with appropriate deliverables and tollgates.


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including an explanation of any delays. 1. The schedule was managed using Microsoft Project. 2. The time frame for a single instance is 6 to 8 weeks, but we needed to implement 13 sites in one year.

Therefore, there was significant overlap between sites and the need for detailed tracking in the Microsoft project schedule which we were successful in adhering to.


scope and complexity to the skillsets outlined at beginning of this document. 1. The COTS application is mainly formed of Informix 4GL and C programs running in an Informix Unix (AIX)

environment. 2. Each Site has a requirement to be able to fail-over to a different server within one hour. This was tested for each

site prior to go-live. 3. A minute-by-minute cutover plan was created and reviewed before each go-live with assigned responsibilities. 4. The InterWest project manager managed each cutover with all related participants on a conference line.



document. 1. This migration / upgrade is a good example of work that would be performed in our skillset. 2. Project Management, Architecture, conformance to standards and schedule, programming and detailed system

and performance testing are all relevant.


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