Interviewing - In House Training

7/30/2019 Interviewing - In House Training

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INTERVIEWING

Ivan Zy Lim, MSocSc

Director / Principal Consultant


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What are the 5 Most important

criteria when employer decides on

a recruitment agency ?


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INAVERO STUDY

What is the cost of submitting poor resumes, unqualified andunprepared candidates? What is the cost of failing to deliverquality?

The results of this study show that there is a dramatic decrease in theemployers wiliness to recommend their primary staffing company

with even one low service rating.In other words, employers appear to be very unforgiving andsensitive to service failures. These results are not surprising whenyou consider all the studies historically conducted in marketingshowing the significant cost of irate customers and word of mouthmarketing.

So what does staffing quality have to do with interviewing?

Proper interviewing is a critical step to help ensure candidatequality.


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Know the job

Interview the Hiring Manager

Of these responsibilities which are the most important to you, and theorganization?

What are the typical problems at this job handles? How much autonomy does this job have?

Who will this job have to speak to in order to perform its duties?

Describe the work environment?

What's the most common error committed in this position? How doesthat impact the company?

What kind of education is required in this position? Identify degree,diploma, certification, professional association names and acronyms.How would you prioritize these educational requirements?

What kinds of work history with potential candidates come from?Identify job titles, industries, competitors, and so on.


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Company Culture and Soft Skills

Ask the hiring manager to describe the culture at work, and

within the team.

Ask how working there differs from other employers they

have worked with?

What kind of atmosphere do they create at work?

Ask them to describe their own management philosophy

and style and so forth.

Conduct a site visit Do employees take their lunch or working through their

lunchtime?


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HOW TO ASSESS C.V.

Look for gaps and inconsistencies.

If in doubt, verify qualifications with relevant institutions.

Estimate the average amount oftime spent on previous jobs.

Is the candidate making logical career movements? Do the styleand structure of the C.V indicate an organized

candidate


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Structured Vs Unstructured

Behavioral Based Interview

Competency Based Interview

Competency Based Behavioral Interview Cognitive Interview


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Interview NOT

Interrogation


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DEFINITION OF AN

INTERVIEW

A conversation with a Purpose . The primary purpose of such a

conversation is to provide accurate information to evaluate

applicants suitability for employment.


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Why did you leave your job

I have been in the same position and level for 7 years and it was

time for a change. It was a dead end job.

I get the sense that you really value career growth in a job.Describe the kind of change you are looking for in your new job.


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CONDUCTING THE

INTERVIEW

Ask the First Question

Thinking, Judgement, Communication Skill

Early Life, Education, Experience, Expectation

80/20 rule

Have you dealt with a dissatisfied customer?

Use Open-Ended Questions, Clarifying Questions and Silence

Can you tell me about a time you had to deal with a dissatisfied customer,and how you handled it?

Tell me more? And? Whys that? It sounds like there is much more to that

story. In what way? How so? Is there anything else I should know? Take Notes

Wait 30 secs


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5 MOST COMMON

INTERVIEWER ERRORS

Halo or Horn

Withhold Judgment until after the interview

Contrast Error

If this was the only person I saw for the job would I hirehim

The Just Like Me! Syndrome

80/20 rule

Primacy/Recency Dont let the first and last(ing) impression overshadow the

rest of the interview


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RED FLAGS &

WARNING SIGNS

Arriving late for the interview

Treating our staff dismissively and disrespectfully

Not wearing appropriate attire for the position

Meet and greet

Talking too much Speaking negatively about past employers or experiences

Asking about money too soon

Showing up unprepared

Using inappropriate language

Being vague in response

Exhibiting poor body language

Not asking any questions


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OPENING STATEMENT

So how do you feel about getting started? Well my role here at LiveNLove Career Epicenter is Principal Consultant, I have been in the ITindustry for 25 years and with LiveN Love for 6 months specializing ininformation technology. As you know today, I am here to interview yourfor the role of Web Developer for my client, a high profile employer inthe Video Game Industry. I would like to spend the first 5 minutes justgetting to know you a bit better. I would like to hear more about yourbackground, education and experience. In the next part of the interview,I will ask you some questions to get specific examples of what you havedone. To allow me to determine job suitability for my client, I will needyou to help me by making sure that you give me specific examples ofthings that have actually happened. You can take your time whenthinking of an example and if you get stuck just let me know and we canskip that question and circle back. If have any questions about theposition, I would be glad to answer them at the end of the interview, so Iwill make sure to leave enough time for that. I will be taking notesduring this interview because I am really interested in your backgroundand it will help remind me later of your qualifications


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8 SKILLS RECRUITER

SHOULD HAVE

1. Strong Sales Skills

2. Ability to cultivate and build relationships

3. Hunters mentality

4. Big-picture thinking

5. Strong follow-up skills

6. Listening

7. Consultative in nature

8. Personable and approachable

Documents

Interviewing - In House Training