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I N S I D E - O U T L E A R N I N G , I N C .
Dr. Sharon Lamm-Hartman (CEO)Randy Ganacias (Tech Expert/Presenter)
Shannon Dodd (Operation Manager/Moderator)
www.insideoutlearning.com(480) 822-9939
INTERVIEW TIPS:SHOW-UP (VIRTUALLY)
AS YOUR BEST SELF
PAGE 1© 2020 Inside-Out Learning. All rights reserved.
PAGE 2© 2020 Inside-Out Learning. All rights reserved.
• Contents
• Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
• Agenda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
• How to Best Set-Up Your Home Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
• Setting up Your Physical Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
• Get Familiar with Meeting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
• Virtual Presentation Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
• How to Make an Authentic Virtual Impression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
• Authentic Presence Qualities (APQ’s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
• Examples of Demonstrating Authentic Presence Qualities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
• Authentic Presence Qualities (APQ’s) Development Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
• Body Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
• Non-Verbal Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
• Virtual Non-Verbals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
• Help Others Feel Comfortable and at Ease . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
• Setting the Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
• Prepare Candidates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
• Tips for Candidates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
• Style Awareness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
• Verbal Clues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
• Adapting to Other Styles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
• Detect Soft Skills Virtually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
• Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
• How to Stay Connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
• Facilitator Bios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
PAGE 3© 2020 Inside-Out Learning. All rights reserved.
EXECUTIVE SUMMARYPurpose
• To provide the best practices for interviewing virtually.
Value Proposition
• To prevent you from pulling your hair out.
• Make the transition to interviewing and hiring remotely with ease, efficiency, and productivity.
Outcomes
• You feel more confident and comfortable interviewing and hiring remotely.
• You learn at least 3 new tips that you commit to use.
AGENDA• How to best set up your home office.
• How to make an authentic virtual impression.
• Help others feel comfortable and at ease.
E X E C U T I V E S U M M A R Y / A G E N D A
PAGE 4© 2020 Inside-Out Learning. All rights reserved.
HOW TO BEST SET-UP YOUR HOME OFFICE
PAGE 5© 2020 Inside-Out Learning. All rights reserved.
SETTING UP YOUR PHYSICAL SPACE
Get comfortable and create a dedicated space.
• How to create your space
• 65 home office ideas
On a laptop? Elevate it to reduce neck strain.
• Mounts & stands
Update or upgrade your chair
• Add a thin pillow or cushion to your seat.
• Add a back rest to support your posture.
Reduce eye strain
• Use glasses with blue light blocking
GET FAMILIAR WITH MEETING TOOLS
Digital Manners
• Get familiar with “Mute” AND “Stop Video” buttons in your video conferencing program.
• Camera awareness
• Basic Tech Checklist for Video
• Virtual Backgrounds
• Eliminate echo with a headset
• When unmuted, avoid distracting noises (typing, tapping, etc).
H O W T O B E S T S E T - U P Y O U R H O M E O F F I C E
PAGE 6© 2020 Inside-Out Learning. All rights reserved.
VIRTUAL PRESENTATION TIPS
Camera Placement
• Adjust your webcam at or near eye level.
• Lighting should be even or brighter on your face than the background.
• Use desktop lamps is necessary.
• Remove any distracting items from your background.
Virtual Backgrounds
• Even lighting
• High contrast between you and the screen
• Purposeful
• Adds to your message
• Does not distract
• Eliminate background clutter
Family & pets
• Establish rules and boundaries
• Set the expectation of volume
• Use a door sign to prevent interruptions
Desktop distractions
• Turn off notifications
• Mac: Top-right, click slider menu & Do Not Disturb
• PC: Bottom-right, right-click Action Center and Turn Off Notifications
• Computer apps and phone apps are available to help avoid distractions
Visitors
• Consider buying a doorbell camera to know when you should or shouldn’t get up to answer the door
Additional resources & links
• How to Work From Home: 20 Tips From People Who Do It Successfully
• 7 Effective Ways to Work From Home During the Coronavirus Outbreak
H O W T O B E S T S E T - U P Y O U R H O M E O F F I C E
PAGE 7© 2020 Inside-Out Learning. All rights reserved.
HOW TO MAKE AN AUTHENTIC VIRTUAL
IMPRESSION
PAGE 8© 2020 Inside-Out Learning. All rights reserved.
AUTHENTIC PRESENCE QUALITIES (APQ’S)
Authentic Presence Definition: How you affect others by the impression you make through your character, your virtual presence, your engagement, your communications, and general mode of conversation you have with others.
Clarity The ability to communicate your message in an intuitively clear and compelling way.
Confidence The air of assurance, such that others know you have the required strength and resolve.
InspirationFeeling passionately about the vision and mission of the organization. The ability to communicate that passion, purpose, and meaning establishes the inspirational culture of the organization. Breathing life into others.
IntegrityYour beliefs, works, and actions are aligned and demonstrated through the willingness and skills to constructively share your point of view and follow through on your commitments.
Openness No prejudging; the willingness to consider another’s point of view.
Passion The expression of commitment, motivation, and drive that shows people you really believe in what you do.
Polish/Poise The look of sophistication, conveying a background of education and experience.
Respect Values the thoughts and opinions of others and openly considers these as viable options and opportunities.
Sincerity The conviction of believing in and meaning what you say.
Thoughtfulness The projection of thinking or having thought through something before responding.
Trustworthiness Models true positive character qualities and top-level competence of their profession.
Warmth The willingness of being accessible to others and of being interested in them.
H O W T O M A K E A N A U T H E N T I C V I R T U A L P R E S E N T A T I O N
PAGE 9© 2020 Inside-Out Learning. All rights reserved.
EXAMPLES OF DEMONSTRATING AUTHENTIC PRESENCE QUALITIES
CLARITY• Flex to others communication style while not
losing your own authenticity
• Listen to and watch your recordings while in a virtual meeting
CONFIDENCE• Practicing for an effective delivery
• Being prepared to address even the most difficult questions
INSPIRATION• Motivating a stalled team to move forward
• Believing people can achieve the project and helping them believe they can
INTEGRITY• Follow through on your commitments or
renegotiate
• Living the within your values and ethical standards
OPENNESS• Listening to another’s point of view
• Considering all options for the best possible outcome and not just your way
PASSION• Enthusiastic tone in communicating
• Getting the project done with a positive attitude
POLISH/POISE• Checking your background and camera set up
• Dressing appropriately for the virtual team meeting call
RESPECT• Good eye contact when speaking into the
video camera
• Acknowledging that diverse opinions & experiences have value
SINCERITY• Walk your talk; live by example
• Not saying something just to be accepted
THOUGHTFULNESS• Reconsidering a position after hearing a
colleague’s stance
• When offended, calm down before responding
TRUSTWORTHINESS• Repeatedly performing at a high quality
• Following through on your commitments
WARMTH• Acknowledging someone for a job well done
• Learning & speaking about what you know is special to someone
H O W T O M A K E A N A U T H E N T I C V I R T U A L P R E S E N T A T I O N
PAGE 10© 2020 Inside-Out Learning. All rights reserved.
AUTHENTIC PRESENCE QUALITIES (APQ’S) DEVELOPMENT PLAN
Which two will you work on?
1. 2.
Why?
What actions will you take to develop your APQs?
APQ APQ
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Identify people who can help you work on these qualities and give you feedback over time.
A U T H E N T I C P R E S E N C E Q U A L I T I E S ( A P Q ’ S )
PAGE 11© 2020 Inside-Out Learning. All rights reserved.
BODY LANGUAGE
The most important visual is YOU
• Positioning
• Posture
• What is your body saying?
NON-VERBAL COMMUNICATION“Non-verbal communication is believed to account for
anything between 50 – 70% of communication”. Ray Birdwhistell
• Appearance & Body Language
• Facial Expressions
• Eye Contact
• Pace and Pause
• Tone of Voice
• Filler Words
• Props
VIRTUAL NON-VERBALS
Facial Expressions & Eye Contact:
DO:
• Smile
• Maintain eye contact
• Be aware of your expressions
• Maintain good posture
DON’T:
• Frown or look angry
• Look around the room or past the camera
• Slouch
• Eat or drink
H O W T O M A K E A N A U T H E N T I C V I R T U A L P R E S E N T A T I O N
PAGE 12© 2020 Inside-Out Learning. All rights reserved.
HELP OTHERS FEEL COMFORTABLE AND AT EASE
PAGE 13© 2020 Inside-Out Learning. All rights reserved.
SETTING THE TONE
• Music
• Virtual office tour
• Start with some easy-to-answer questions
PREPARE CANDIDATES
What information does the candidate need to be successful?
• Send information about meeting software
• Share expectations, timelines, names and titles of interviewers
• Share a checklist on how to be prepared
• Discuss backup plan if technology is an issue
TIPS FOR CANDIDATES
Create a checklist for Candidates
• Dress Appropriately (provide suggestions)
• Test your camera, microphone and internet connection
• Make sure your background matches the impression you want to make
• Show up on time (early if possible)
• Research the job and company
Type additional tips in the box below:
H E L P O T H E R S F E E L C O M F O R T A B L E A N D A T E A S E
PAGE 14© 2020 Inside-Out Learning. All rights reserved. PAGE 14© 2020 Inside-Out Learning. All rights reserved.
H E L P O T H E R S F E E L C O M F O R T A B L E A N D A T E A S E
STYLE AWARENESS
PEOPLE PEOPLE
PARTY PEOPLE
PLANNER PEOPLE
POINT PEOPLE
Pattern Open/Indirect Open/Direct Guarded/Indirect Guarded/Direct
Pace and Orientation
Slower/People Oriented
Faster/People Oriented
Slower/Task Oriented
Faster/Task Oriented
Their Goal Steadiness Influencing Others Compliance Dominance
Work Area Casual, Conforming Stylish, Interesting Formal, Functional Busy, Structured
Wants to Build and Maintain Relationships
Interact and Be Recognized
Gather Information and Know Process
Get to the Bottom Line and Decide Quickly
Fear Conflict Loss of Prestige Embarrassment Loss of Control
Aggravated by Insensitivity Routine Surprises Indecision
Makes decision by
Considering Options Spontaneity Deliberate Action Decisiveness
Decisions are Careful Impulsive Planned Steadfast
Measures success by
Compatibility, Depth of Relationships
Recognition, Applause, Compliments
Precision, Accuracy, Activity
Results, Track Record, Progress
Which style best represents you?
PAGE 15© 2020 Inside-Out Learning. All rights reserved.
VERBAL CLUESListen carefully in a virtual setting to the words used.
SPEED READ PEOPLE—READING OTHERS’ STYLES
Verbal clues: If you meet someone, especially for the first time, and they come on strong, they are likely either a Party or Point Person.
If they are quiet and soft-spoken, they are probably a People or Planner Person.NEXT CLUES: WHAT THEY SAY.
STYLE TYPICAL STATEMENTS NOTES
Point Person “Tell him I want to talk to him ASAP!”“Let’s get this settled right now!”“What’s the bottom line?”“Cut to the chase; what are the options?”“Here’s how we’ll proceed…”“I want to win this – no ifs ands or buts.”“Tell me what the goal is.”“You handle it, but keep me informed.”
Party Person “Hey! Here’s an idea! Whattaya think?”“Why don’t you noodle on that for a while?”“I feel this is the way we ought to go.”“Tell me what you think about…”“Spare me the details. Just give me the drift.”“I think we’re making progress. Now let’s…”“My sense is that…”“Let’s try it a different way, just for kicks.”
People Person “I’d like to go kind of slow on this. Is that okay?”“Have we determined the impact of this on the staff?”“I really enjoy working with you.”“I’d like to help you however I can.”“We can work this out, I’m sure.”“How do you really feel about this?”“How’s this likely to end up? I’d like to know first.”
Planner Person
“Now, let’s look at this logically.”“Is that really the right thing to do? Can we justify that?”“Let’s take this first step. Then we can decide step two.”“Give me all the facts first.”“What guidelines make sense for this project?”“Precisely what do you mean?”“I don’t want any surprises.”“Have we touched all the bases?”
H E L P O T H E R S F E E L C O M F O R T A B L E A N D A T E A S E
PAGE 16© 2020 Inside-Out Learning. All rights reserved.
ADAPTING TO OTHER STYLES• Think about someone you have trouble communicating with. • Determine which style best represents that person.• Click on the boxes for the tips you plan to use when communicating with that person. • Plan your next interaction with that person and used the tips.• Use the tool again to plan a conversation with another person.
To adapt to People People To adapt to Party People
Be warm and sincere by:supporting their feelings by showing personal interest when possible
assuming they’ll take things personally
allowing them time to trust you
discussing personal feelings – not facts when you disagree
moving along in a slower, informal, but casual steady manner
showing that you’re actively listening
Show interest in them by:supporting their opinions, ideas and dreams when possible
being upbeat, stimulating and fast-pace
tolerating digressions and not hurrying a discussion
trying not to argue – you’ll seldom win
being enthusiastic, spontaneous and casual
explaining how action can enhance their image
sparing them the details
To adapt to Planner People To adapt to Point People
Show yourself to be thorough:supporting their organized, thoughtful approach when possible
showing commitment through your actions, not just words
being detailed, accurate and logical
listing advantages & disadvantages of any plan organized
providing solid, tangible evidence
adhering to established procedures
giving assurances that decisions won’t backfire on them
Be efficient and competent by:supporting their goals and objectives when possible
keeping your relationship businesslike
using facts – not personal feelings – if you disagree
being precise, effective and well organized
recommending alternate actions with brief supporting analysis
getting to the point quickly
stressing competitive results and growth opportunities
H E L P O T H E R S F E E L C O M F O R T A B L E A N D A T E A S E
PAGE 17© 2020 Inside-Out Learning. All rights reserved.
DETECT SOFT SKILLS VIRTUALLY
CONCLUSION
H E L P I N G O T H E R S F E E L C O M F O R T A B L E A N D A T E A S E
Creativity Communication Collaboration
Responses should include the thinking process behind their end result
Interactions should flow and put both of you at ease.
Responses should include stories about managing conflict and building connection
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PAGE 18© 2020 Inside-Out Learning. All rights reserved.
HOW TO STAY CONNECTED
1. Download our Complimentary Handout on Virtual Meetings
• Learn the different platforms and easy tips on how to get the most from your virtual meetings
• https://insideoutlearning.com/meetinginterfaces
2. Join our Free Community of Practice on LinkedIn
• https://www.linkedin.com/groups/13841506/
3. For more information on our programs including
• The Authenticity Code™: Authentic Presence and Presentation Skills, Virtual Workplace Engagement, and Diversity & Inclusions Programs visit
• https://insideoutlearning.com or email [email protected]
Join the Inside-Out Learning Community of Practice!
P.O. Box 7854, Cave Creek, AZ 85327
(480) 822-9939
H O W T O S T A Y C O N N E C T E D
PAGE 19© 2020 Inside-Out Learning. All rights reserved. PAGE 19© 2020 Inside-Out Learning. All rights reserved.
F A C I L I T A T O R B I O S
DR. SHARON LAMM HARTMANFOUNDER, OWNER & CEOINSIDE-OUT LEARNING, INC.
Dr. Sharon Lamm-Hartman is Founder and CEO of Inside Out Learning, Inc. (IOL), an award-winning global leadership, team and organization development consulting business. “Dr. Sharon” and IOL are active members of the Women’s President’s Organization (WPO). Only 3% of women-owned businesses gross the required revenue to qualify for WPO membership. IOL is certified with Women’s Business Enterprise National Council (WBENC) and Women Owned Small Business (WOSB). In addition to running IOL, Dr. Sharon is a global executive and presentation skills coach, leadership and organization development consultant, speaker, writer, educator, wife and mom.
With over 25 years of global experience, Sharon has worked across the United States and Europe as well as Beijing, Hong Kong, Singapore, and Thailand for clients such as American Express, GE’s Leadership Development Center, ExxonMobil, E*TRADE, ARCO Chemical, AstraZeneca, Fannie Mae, Arizona Society of CPA’s, Volvo, and the National Reconnaissance Office. She has designed and delivered over 3,000 innovative programs, including many women’s development and executive presence and presentation skills programs. Dr. Sharon has coached thousands of CEO’s, executives, educators, professionals, and entrepreneurs worldwide.
For the past 16 years, Dr. Sharon served as a preferred executive coach for hundreds of Boeing Vice Presidents and Executives with exceptional results, including promotions, developmental job assignments, and saving E-Series. She has personally designed and is teaching the Executive Presence and Presentation Skills Programs, and team development programs to thousands of Boeing employees. Over 80% of employees who participate in these programs achieve a promotion. Sharon also has her Top Secret Security Clearance and helps executive clients, program teams and customer relationships in classified environments.
She was the co-founder and first Director of Central Phoenix Women, a networking organization for women leaders, and wrote a regular column for Phoenix Woman Magazine.
Dr. Sharon holds a doctorate from Columbia University in Leadership and Organization Development, a Masters in Industrial and Labor Relations from Cornell University, and two Bachelor degrees. She also has several coaching and assessment certifications.
Dr. Sharon has also served as an Adjunct Professor of Leadership at Columbia University and as an Adjunct Faculty member at The Center for Creative Leadership.
Dr. Sharon has been quoted on her views of coaching in numerous publications including, The New York Times, MORE magazine, and Oprah’s magazine, ‘O’ magazine. She has been honored and received awards from the Center for Creative Leadership and the Academy of Human Resource Development for her work and research on how to facilitate transformation in leadership development programs.
PAGE 20© 2020 Inside-Out Learning. All rights reserved.
TECHNOLOGY AND VIDEO EXPERT
Randy GanaciasSenior ConsultantInside-Out Learning, [email protected] (480) 822-9939
Randy has over 20 years of experience in technology, marketing, and business development roles ranging from the Design Principal at a product development company to Regional Director of Operations & Communications at Apollo Group, Inc.
He specializes in simplifying complex information and data into presentable content and has helped over 800 Boeing executives and professionals in creating their presentations. His marketing and visual communications work can be seen in presentations and communications through the hundreds of leaders that he has helped. Randy also helps companies of all sizes with internal and external communications, operational development and I.T. infrastructures.
Randy also founded a Toastmasters International chapter and in his former role of chapter president, has guided members in improving their public speaking skills. His extensive software training background has also helped in the development of member’s PowerPoint presentations during his time with Toastmasters.
He also develops and directs presentations and live streams on platforms including WebEx, Livestream, YouTube Live & Twitch. Randy regularly assists clients with best practices for delivering presentations via WebEx. Many of his projects involving video productions have included notable figures ranging from former Soviet Union leader, Mikhail Gorbachev, to Doug Baldwin of the Seattle Seahawks.
Randy also has an extensive background in product development and has served in marketing and design roles for several commercial product launches. He produces training videos for software and CAD design with hundreds of online students around the globe.
FACILITATOR BIOS
PAGE 21© 2020 Inside-Out Learning. All rights reserved.
BUSINESS OPERATIONS MANAGER
Shannon DoddBusiness Operations ManagerInside-Out Learning, [email protected] www.insideoutlearning.com(480) 822-9939
Shannon Dodd has more than 15 years experience working in the executive development and training field. An accomplished Business Operations leader and Project Manager with an outstanding record of success leading both internal initiatives and global consulting engagements with budgets exceeding $2 million. An experienced leader and creative problem-solver with a true aptitude for creating order out of chaos.
Shannon has worked with leading organizations including Toyota, UPS, American Express and GlaxoSmithKline and served as a program leader for global client engagements and rollouts up to 20,000 participants.
Selected accomplishments include:
• Managing a multi-year, global project resulting in the creation and implementation of a new training curriculum for all managers and leaders to align organization around a new performance management strategy.
• Project managed a 20+ person resource team delivering a complex, multi-phase project for a national marketing technology solutions provider undergoing a complete sales transformation, resulting in 300 sales managers/leaders and 2000 sales reps adopting a new, evolved sales model and approach.
• Led project team to improve quality and efficiency responding to complex client RFPs, created a living library of cutting-edge templates and resources used to provide effective proposals, reducing FTE time by approximately 60% and improving the win rate by approximately 20%.
• Created sales funnel reporting system, managing analytics during a four year period, averaging 15%+ growth annually.
• Using agile process management principles, reduced the time to complete a project by 30% and accelerated the number of days required to kick-off a project by 60%.
• Lead Examiner for Arizona's Quality Award Board of Examiners.
FACILITATOR BIOS
