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Interpretive Staff , Docent and Volunteer Training

Interpretive Staff, Docent and Volunteer Training

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Page 1: Interpretive Staff, Docent and Volunteer Training

Interpretive Staff , Docent and Volunteer Training

Page 2: Interpretive Staff, Docent and Volunteer Training

Living Exhibits is a Las Vegas based corporation that produces and manages interactive marine and avian seasonal exhibits for zoos, aquariums and other attractions.

Living Exhibits was created in 2005 by Mike Yeakle and a number of his colleagues. Mike spent his formative years in the Sea World organization and founded a marine science education program prior to starting up Living Exhibits.

Page 3: Interpretive Staff, Docent and Volunteer Training

Stingray Bay at the Memphis Zoo will be staffed full time by a Living Exhibits Supervisor and two Animal Care Specialist.

Memphis On-Site Staff:Exhibit Supervisor: Nathan DryerAnimal Care Specialist: Emily BurfordAnimal Care Specialist: Mike Kelly

Page 4: Interpretive Staff, Docent and Volunteer Training

Charlie StinchcombManager of Zoological OperationsCharlie and his staff of husbandry and animal care specialists oversea the daily animal care and life support elements of our exhibits at client sites throughout the country

Erin Mayall Manager of Client and Visitor Services Erin works with our clients to support exhibit marketing and public relations and will interface with education and interpretive staffs to maximize visitor experience. Allison D. Tuttle, DVM, Diplomate ACZMConsulting VeterinarianDr. Tuttle maintains her specialty skills in elasmobranches medicine and provide veterinary direction and support to Living Exhibits client sites.

Page 5: Interpretive Staff, Docent and Volunteer Training

St. Louis Zoo – 2009 to present Mystic Aquarium – 2009 to present Memphis Zoo- 2013 Oklahoma City Zoo- 2013 Milwaukee County Zoo- 2013

Current ExhibitsCurrent Exhibits

Page 6: Interpretive Staff, Docent and Volunteer Training

Brookfield Zoo Interactive Stingray – 2007 & 2008

Cleveland Zoo Interactive Stingray – 2006, 2007 & 2008

Dallas Zoo Interactive Stingray – 2008

Fresno Chaffee Zoo Interactive Stingrays– 2007, 2008 & 2009

Jacksonville Zoo Interactive Stingray – 2008, 2009, 2010

John Ball Zoo Interactive Stingray – 2006, 2007, 2008 &

2009 Maryland Zoo at Baltimore

Interactive Avian- 2005 Milwaukee Zoo

Interactive Stingray– 2005, 2006 , 2007, & 2008

Interactive Avian- 2009 Paramount’s Bonfante Gardens

Interactive Avian- 2004 Phoenix Zoo

Interactive Stingray-2007, 2008, 2009 & 2010

Potter Park Zoo Interactive Avian – 2009, 2010

▪ San Francisco Zoo▪ Interactive Avian- 2006

Toronto Zoo Interactive Stingray Exhibit - 2008, 2009, 2010, 2011 & 2012

Tulsa ZooInteractive Avian Exhibit –2008

Turtle Bay Exploration ParkInteractive Avian- 2007, 2008 & 2009

Utah’s Hogle ZooInteractive Avian– 2001, 2002 & 2003

Virginia Beach Aquarium & MuseumInteractive Avian – 2005

Page 7: Interpretive Staff, Docent and Volunteer Training

Cownose Ray: Rhinoptera bonasus

Photo credit: Monterery Bay Aquarium; Patriotspoint.org; vaseagrant.vims.edu

Page 8: Interpretive Staff, Docent and Volunteer Training

Southern Stingray: Dasyatis americana

Photo credits: Monterery Bay Aquarium; www.projecttnoah.org;

Page 9: Interpretive Staff, Docent and Volunteer Training

Bonnethead Shark: Sphyrna tiburo

Photo credit: Oceanproaquatics.com; Mote.org; Tnaqua.org; aquariumofpacific.org

Page 10: Interpretive Staff, Docent and Volunteer Training

Bamboo SharksWhite Spotted: Chiloscyllium plagiosumBrown Banded: Chiloscyllium punctatum

Page 11: Interpretive Staff, Docent and Volunteer Training

Wild Stingrays are armed with one or more barbs. Location of barb varies by species. Barb is used for defense only. Rays of Stingray Bay have their barbs trimmed

regularly, just like getting a nail trim!

Page 12: Interpretive Staff, Docent and Volunteer Training

Where do the animals in our pool come from?

How can you identify males and females? What do they eat? How are the animals transported? Where do the animals go after the exhibit

closes?

Page 13: Interpretive Staff, Docent and Volunteer Training

Exhibit Animals are monitored daily by Living Exhibits staff.

Interpretive Guides play integral part in keeping animals safe and providing input to keepers.

Daily behavioral enrichment for rays and sharks.

“Time Out” zone when animals need a break.

Photo credit: photostry.com/ www.imagekind.com

Page 14: Interpretive Staff, Docent and Volunteer Training

How big is the pool? Where do we get the saltwater for pool? How do we monitor the water? How is the water kept clean?

Page 15: Interpretive Staff, Docent and Volunteer Training

The LSS maintains a healthy marine environment for our animals. Each piece of equipment has a important job to do to ensure the quality of our water.

Sand Filters: Filter out small particles in the water such as food, hair and other debris.

Carbon Filters: Filter out organic chemicals, such as sunscreen and lotion from the water.

UV Sterilizer: Emits ultraviolet light that kills bacteria in the water as it passes through the chamber.

Page 16: Interpretive Staff, Docent and Volunteer Training

Heater/Chiller and Boiler Units: Regulates temperature of the water

Movable Bed: Location to grow “good” bacteria to eat the nitrogenous waste.

Protein Fractionator: Eliminates protein based waste from the water.

Ozone Generator: Introduces controlled amounts of ozone into water which helps remove pigments and odors.

Water Reservoirs: Storage tanks where salt water is mixed and stored.

Page 17: Interpretive Staff, Docent and Volunteer Training

Protect the animals in the exhibit! Make sure visitors are rinsing hands and following the rules. If you see something that alarms you or that might injure an

animal or person, please try to intervene. If that is not possible or does not work, get one of the animal care staff immediately.

Answer visitor questions and educate them about the animals in the exhibit. Animal Care staff is available if you don’t know answer or have questions.

Inform Animal Care staff of ANY incidents in the exhibit as soon as they happen. This included injuries to animals or visitors and any problems with exhibit visitors.

Any instructions given by the Animal Care staff about feeding a specific animal etc. are to be followed exactly.

There must be multiple staff monitoring visitors at the pool any time exhibit is open.

Your job as an interpreter, guide, volunteer or docent…

Page 18: Interpretive Staff, Docent and Volunteer Training

Stingrays and sharks may only be touched with a flat palm gently on their backs.

Do not touch or grab stingray/shark tails or fins.

Do not attempt to feed the sharks. All animals must be allowed to move freely in any direction; they are not to

be picked up or handled in any way.

Hands and arms must be rinsed with water at the hand rinse station before they go in the pool to touch the stingrays. Visitors must re-rinse with water after using hand sanitizer.

No running in the exhibit. No standing on the pool wall. Splashing, slapping the pool wall and loud noises are discouraged. No food or drink in the pool area. No bags, hats, cameras, etc. placed on the pool wall. Everything must be

placed on the ground beside the pool. Place any trash or empty stingray food cups in the proper trash or

recycling bins.

Page 19: Interpretive Staff, Docent and Volunteer Training

Pinching, poking, scratching, tickling, slapping,

and inappropriate handling of the animals.

Visitors with large, sharp jewelry.

Visitors trying to grab an animal’s tail.

Visitors trying to lift the animals to the surface of the water.

Visitors trying to feed the stingrays in an inappropriate or

dangerous manner may result in fingers being bitten.

Visitors trying to feed the sharks. Things (gum, hair ties, stingray food cups, rocks) being dropped or thrown

into the pool.

Visitors picking up the behavioral enrichment toys and trying to

take food out.

Page 20: Interpretive Staff, Docent and Volunteer Training

Guests are required to rinse hands and forearms to remove lotions, sunscreens & other toxins.

Guests can place hands in water and gently interact with rays and sharks.

Guests can feed rays at certain times throughout day.

Guests will have fun, educational and unique experience at Stingray Bay!

Page 21: Interpretive Staff, Docent and Volunteer Training

To learn a lot about aquatic animals and their care.

To get to know (and love) the individual names and personalities of the animals in the exhibit!

To be busy educating and helping guests interact safely with animals

To have a fun and fulfilling season at Stingray Bay!

Page 22: Interpretive Staff, Docent and Volunteer Training

Looking forward to a great season!