Interpersonal skills of the PM Presented by - … · Interpersonal skills of the PM Presented by Dipo Tepede, PMP, MBA, ... The process of moving a group in a direction ... we lack

Powered by POeT Solvers Limited

Interpersonal skills of the PM

Presented by

Dipo Tepede, PMP, MBA, SSBB

PM tutorEmpowering Excellence

This presentation is copyright © 2009 by POeT Solvers Limited. All rights reserved.

This presentation is protected by the Nigerian Copyright law and may not be reproduced,

distributed, transmitted, displayed, published or broadcast without the prior written permission

of POeT Solvers Limited. You may not alter or remove any trademark, copyright or other

notices. PMP®, CAPM®, PMI®, PMBOK® Guide are

registered marks of Project Management Institute, Inc.


•  Be able to name common interpersonal skills that a PM needs to develop

•  Be able to describe how they influence your projects


At the end of this training, our goal is for you to:

Interpersonal skills


Leadership

Political awareness

Influencing Communication

Team building Motivation

Cultural awareness Negotiation

Decision making

More interpersonal skills


Presentation

Delegation Feedback Flexibility

Creativity

Stress management

Writing

Conflict management

Time management

Leadership


The process of moving a group in a direction through mostly non-coercive means. Effective

leadership is defined as leadership that produces movement in the long-term best

interest of group

John P. Kotter (Kotter, 1988) Harvard Business Schools


Leadership

Leadership is the process of persuasion or example by which an individual (or leadership

team) induces a group to pursue objectives held by the leader or shared by the leader and

followers

John W. Gardner (Gardner, 1990) The founding chairman of common cause

and an advisor to four presidents of the U.S.A

PM Responsibilities as a Leader


Establish and maintain Vision, Strategy and Communication

Fostering trust and team building

Influencing, mentoring and monitoring

Evaluating the performance of the team and the project

Team Building “Talent wins games but teamwork and

intelligence wins championships.”

- Michael Jordan



Team building skills (Topchik) Get upper-management support

Define the purpose of your team

Select team members

Classify team member openings

Share the overall purpose

Identify time frames

Create team mission statement and goals

Determine core team issued

Establish team norms

Decide team name

•  Establish goals •  Define & negotiate roles

•  Define procedures

•  Interpersonal behaviour

•  Emphasis on communication

•  Conflict management

•  Motivation & Leadership Powered by POeT Solvers Limited

Team building skills (PMBOK® Guide)

Tasks

Processes

“Motivating gets you going and habit gets you there. Make motivating an habit and you will get there more quickly and have more fun on the trip.”

- Zig Ziglar


Motivation

Demotivators


Missing top management support

Inequality in reward systems

Schedule conflicts

Time overruns

Personal conflicts between team members

Motivating Values


Job Satisfaction

Achievement & growth

Challenging work

Sufficient financial compensation

Sense of accomplishment

Other rewards & recognition

Communication

“The way we communicate with others and with ourselves ultimately determines the

quality of our lives”

- Anthony Robbins


PM must be aware of:


Various Communication styles

Cultural differences

Relationships with stakeholders

Personalities of stakeholders

Overall context of the situation

Influencing

Think twice before you speak, because your words and influence will plant the seed of

either success or failure in the mind of another.

-Napoleon Hill


Influence guidelines

Lead by example.

Transparent decision making.

Adjust style to learn. Use skill and caution.

Long-term collaboration over short-term gain.


Influence may be all that you have!

Product A

Group

Group

Product B

Group

Group


Payable

Team

Team

Receivable

Team

Team

IT

Hardware So;ware Database

Receivable

Team

Team

Decision making

“Nothing is more difficult, and therefore more precious, than to be able to decide.”

- Napoleon Bonaparte


Decision making styles


Command

Consultation

Consensus

Coin flip

•  Very quick • Team not included

•  PM decides, consults team • Time intensive process

•  Group commitment • Takes time and effort

• Random decisions


6-Phase decision making model Problem Definition

Problem Solution Generation

Ideas to Action

Solution Action Planning

Solution Evaluation Planning

Evaluation

Political and Cultural Awareness

“The world is not a problem, the problem is our unawareness.”

-  Bhagwan Shree Rajneesh

Indian Spiritual Leader, 1931-1990


Organisational politics Self serving and manipulative behaviour of

team members to promote self interests. Some reasons include:

•  Struggle for resources

•  Personal conflicts

•  Competition for power and leadership

•  Tactical influence to attain power •  Building personal stature

•  Controlling access to information Powered by POeT Solvers Limited

Cultural Differences

•  What is considered an appropriate behaviour in one culture is frequently

inappropriate in another one

•  Misinterpretations occur primarily when we lack awareness and project our

behavioural rules on others


Degrees of Cultural Awareness


My way is the

only way

I know your

way but my way is better

My way and your

way Our way

Negotiation

•  “Let us never negotiate out of fear. But lets us never fear to negotiate.”

-  John F. Kennedy

•  “Start out with an ideal and end up with a deal.”

-Karl Albrecht


Negotiation: Skills and Behaviours


Listen effectively

Analyse the situation

Brainstorm ideas for the solution

Pick a Solution

Try the solution

Start again if needed


Conclusion (1) PM motivates in challenging circumstances

Success = cooperation, committment & action

Interpersonal skills foster good atmosphere

PM should motivate and influence project team


Conclusion (2) Foster teamwork

Develop communication skills

Encourage feedback

Avoid misunderstandings

Documents

Interpersonal skills of the PM Presented by - … · Interpersonal skills of the PM Presented by Dipo Tepede, PMP, MBA, ... The process of moving a group in a direction ... we lack