Role Of Revenue Officer As a Team Leader.

Do you share good time at work with your team members?

Or are there some grudges?

Is it affecting your daily work?

So let’s have a look on some reasons for it….

Interpersonal Skills...

What are Interpersonal Skills?

Effectively translating and conveying information.

Being able to accurately interpret other people's emotions.

Being sensitive to other people's feelings.

Calmly arriving at resolutions from conflict.

Being polite

Unity in diversity

Every one has a color

of his own.Try to identify each other’s

uniqueability and use it to work together.

Whether you take creditOr your team member…

Try to act smart and

Achieve common goals

Try to understand each-others thoughts and situations.

Work together by using each-others’ competencies……(2+2=5)

Try to involve others also to put their view-points.

Different people

differently

Every action has Equal and opposite Reaction…

If you give respect

You will get respect

If you put your hands for helpThey will put it

too

Empathize! Put yourself into the shoes

of others…..

….so, Understand other’s situation

& act accordingly!

Clarity to the powers of a team leader…. The team leader is a fellow worker and

friend, not a supervisor;  leads by example, not by giving

directions;  is a peacemaker, not a warrior;  is a coordinator, not an order giver;  is a facilitator, not an individual

decision-maker; and is a communications link, not a

communications owner. 

If there are so many powersthen responsibilities can’t be overlooked… Manage time to solve queries of

team members. Guide the team to improve

processes. Your work is the sum of the team

member’s work---It’s on your part how you accomplish it.

Support your team members---they will support you in return.

……

Make them organize their work. Welcome their suggestions before

taking any decision.

Don’t Criticize!How Dare you did that?You are always wrong!!!

Be polite!Help them to correct their mistakes! But handle the situation privately…

Still Some changes have to be made to make it perfect!!! I know you have the ability to do much better.

So, let us discuss those changes.

Still Some changes have to be made to make it perfect!!! I know you have the ability to do much better.

So, let us discuss those changes.

Always Appreciate!Even for small things…….

But appreciate openly

It makes feel good… They will always be thankful to you for that

Plan your work…

Your work(team Leader)

Team Member (1)

Team Member (2)

Team Member (3)

Division of work between team members

Plan….

What to do?

How to do?

When to do?

Who will do what?

How much time it will take?

What to do?

How to do?

When to do?

Who will do what?

How much time it will take?

Discuss Issues! And try to resolve them mutually

Show them the way to successThey will surely help you to achieve it…

Be a role model for your team

They will definitely

Follow your footsteps

And even if you

Are not presentThey will make

your presence always

felt

You could also be good role model…

Lead by example. Act the way you want other people to act.Treat people the way you want to be treated.

Spread the word and make it something good.Do you say things that someone might repeat? If yes, than make it something good.

Be kind.There is nothing better than someone saying "Wow, She is really a nice person. Put kindness out and you will get kindness back.

Respect yourself and others too. Don't do things you will regret. You are the

only person in control of you. Be a leader not a follower.

Improper conversation…. Sunil : Hi John John : Hi Sunil Sunil : I saw your report, you must prepare it again

and that too today itself John : But why ?? Sunil : I am not getting any results from it. John : I am not going to do it again, and that too today

is impossible !!! Sunil : John !! Try to understand I need it today. John : No!! I don’t have time Sunil : You must. John : I already told you no.

Finally they depart without any conclusion.

Act Tactfully

T = Think before you speakA = Apologize quickly when you blunderC = Converse, don’t competeT = Time your commentsF = Focus on behavior – not personalityU = Uncover hidden feelingsL = Listen to feedback

Let’s have an example………..

.

T.J Joseph. Adhikarathil. S H Mount. Kottayam.

Proper Conversation… Sunil : Hi John, how are you? John : Hi Sunil, fine Sunil : I saw your report, I think we missed some analysis in it. We may have to

prepare it again John : But why ?? Sunil : We are not getting any cost analysis from it and the meeting is for cost

analysis. John : I am not going to do it again, don't have time for it. I have enough to do

now. Sunil : John !! It is a requirement from the customer, otherwise whatever we are

doing now will also be of no use, I know you put in your best efforts into that report.

John : Sorry, today it’s not possible. to do it alone so quick also is not possible. Sunil : I will send Vijay also to help you, and then time permits I will also join. John : No need of you, if you can send Vijay then I will try to finish it today it self Sunil :Thank you John John : It’s my job.

Finally they depart with positive conclusionWritten by Stanley Deetz

Work together so that even when anyone is stuck with some problem-You are there to help!

Fill each other’s loop holes and be an Effective Team worker….