Interpersonal Communication1[1]

8/14/2019 Interpersonal Communication1[1]

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INTERPERSONALCOMMUNICATION

BS(CS) 3rd Semester

4th Week


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Scope of This Week

Communication (Process And Role) Interpersonal Communication

Types (Verbal And Non-verbal) Features of Non-verbal Communication How to Communicate Effectively

Concept of Johari Window The Importance of Johari Window


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Communication

Communication Is:Communication Is:

A Two Way ProcessA Two Way Process Of Exchanging Ideas & InformationOf Exchanging Ideas & Information Transmitting Verbal And Non-verbalTransmitting Verbal And Non-verbal

MessagesMessages

Transference And Understanding Of MeaningTransference And Understanding Of Meaning


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The Process of Communication


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The Process of Communicationcont

Sender The communicator or sender is the person

who is sending the message Message

A communication in writing, in speech, or bysignals

Channel Messages are conveyed through channels e.g.

meetings, telephone, letters, emails etc.


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The Process of Communicationcont

Receiver

The receiver is simply the person receivingthe message

Feedback Feedback is that reaction which can be a

verbal or nonverbal response


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The Role Of Communication

Acts to control behaviors

Fosters Motivation Release for emotional expression Improves coordination

Provides information Gives a direction A problem solving tool


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Interpersonal Communication

Focuses On All Aspects Of

Personal Interaction Contact Communication between individuals or members

of a group
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7cs Of Interpersonal Communication

CONSID

ERATE

CONCRETECONC

ISE

COURTEOUS

CLEAR

COMPLETECORR

ECT


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Types of Communication

Verbal Communication Oral: the spoken language done by the use of language and words

Non verbal Communication Conveying ideas or thoughts through:

Signs Symbols Gestures Facial Expressions


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Features OfNon-verbal Communication

Body Language: Is the personsExpressionsBehaviorBody Movements

1.Facial Expressions

The expressions tell the attitudes of the communicator

2.Eye Contact

A direct and powerful form of non-verbal communication Shows attention, care and respect The superior in the organization generally maintains eye contactlonger than the subordinate


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Features OfNon-verbal Communicationcont

3.Gestures: One of the most frequently observed tool May Express thoughts not conveyed otherwise More dramatic when a person is upset

4. Posture: Conveys a degree of formality or relaxation

5. Physical Contact: Shaking hands

Touching Holding Embracing Pushing Patting On The Back


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Features OfNon-verbal Communicationcont

6.Head Position: Assure The Levels Of Confidence Self-assurance Authority

7. Distance: Respect The Other Persons Level Of Comfort In Some Cultures It Is A Sign Of Attraction In Others It May Reflect Status Taken As "Keeping Your Distance" Or "Stand Offish".

8.Silence and Time: Can Be A Positive Or Negative Influence In The Communications Process May Create Tension And Uneasiness May Create A Peaceful Situation


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Effective Communication

Plan Your Communication Maintain Clarity Of Purpose

Why And" What

Active Listening Listen With An Open Mind Maintain Eye Contact

Positive Body Language Pay Attention, dont multitask Make An Effort To Understand Reflect Understanding to remove Misunderstandings


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Effective Communicationcont

Feedback Check For Accurate Understanding Of The Message Positive Before a Negative Understand Others Perspective

Improve/Alter Message, If Required Firm & Warm Tone with an appropriate Volume

I Messages Honest Sharing of Thoughts, Feelings & Needs

More Effective than Blaming Invites others to listen Clears ambiguities Take Responsibility for ourselves not others


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Effective Communicationcont

Appreciating The Efforts of others Does more than Criticism or Nagging Brings Positive Feelings & Environment Affirmation for Self and others

Problem Solving Learn to Handle Problems in a Healthier Way Both the Parties are Important Define Needs (Who needs/wants what?) Thinking of Different Options Choosing a Solution Acceptable to Both


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The JOHARI Window

Joseph LuftandHarry Ingham

(American psychologists)

The Johari Window is a communication model Used to improve understanding Between individuals within a team or in a group

Based on Self-disclosure Feedback


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Johari Window

Open area:What is known by the person about him/herself and is

also known by others.

Blind area:What is unknown by the person about him/herself butwhich others know.

Hidden area:What the person knows about him/herself that others do

not know.

Unknown area:What is unknown by the person about him/herself and is also

unknown by others


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Picture demonstration:


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Reduce the Hidden Area

The unknown area can be reduced by

1. Observation

2. Self Discovery

3. Mutual Enlightenment

4. Group Discussion


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Importance of Johari Window

It is a way of gaining information about anotherpeople.

Predict the thoughts and actions of people we know. Once one person engages in self-disclosure, it is

implied that the other person will also disclosepersonal information.

Mutual disclosure deepens trust in the relationshipsand helps both people understand each other more.

A better feeling about yourself and your relationship

when the other person accepts what you tell them.

Documents

Interpersonal Communication1[1]