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this report conduct on the information of ptcl, department of finance of ptcl. it is more helpful to others internee to collect information.
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P a g e | 1
INTERNSHIP REPORT ON PTCL
PTCL (PAKISTAN TELECOMMUNICATION COMPANY LIMITED)
Presented to:
DEPARTMENT OF PUBLIC ADMINISTRATION
UNIVERSITY OF SINDH, JAMSHORO
Presented By:
JAWED LUND S/O ALI AKBAR
B.S(PA)-IV, EVENING
FINANCE
Roll # 2K12/PAE/23
Email: [email protected]
1
REPORT
P a g e | 2
CONTENTS OF REPORT
PART-ONE
CHAPTER # 01 ------------------------------------------------------------------------------- 05
1.1 ACKNOWLEDGEMENT------------------------------------------------------- 05
1.2. EXECUTIVE SUMMARY------------------------------------------------------ 05
1.3. INTRODUCTION OF PTCL--------------------------------------------------- O6
1.4. HISTORY------------------------------------------------------------------------- 07
PART- TWO
INTERNSHIP REPORT
CHAPTER # 02 ------------------------------------------------------------------------------- 08
2.1. PARKING------------------------------------------------------------------------ 08
2.1.1. Holding Invoice Documents ---------------------------------------------- 09
2.2. Parking Invoice Documents ------------------------------------------------ 09
2.2.1. Use document parking ----------------------------------------------------- 09
2.3. Saving Invoice Documents as Complete --------------------------------- 10
2.3.1. Use Save as complete ------------------------------------------------------- 10
2.4. Demand Draft of Park -------------------------------------------------------- 10
CHAPTER # 03 --------------------------------------------------------------------------------- 13
3.1. POSTING -------------------------------------------------------------------------- 14
3.2. Account type ------------------------------------------------------------------- 15
3.3. Posting keys in the standard system ------------------------------------- 16
3.4. PAYMENT ------------------------------------------------------------------ 16
CHAPTER # 04 ------------------------------------------------------------------------- 16
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4.1. Adjustment of Journal Voucher ------------------------------------- 16
4.2. Punching of Document ------------------------------------------------ 17
4.3. Note Sheet ----------------------------------------------------------------- 17
4.4. Reporting ----------------------------------------------------------------- 18
4.5. In Revenue ----------------------------------------------------------------------- 18
4.6. Bill Installment ----------------------------------------------------------------- 19
4.7. Bill Correction ------------------------------------------------------------------ 19
PART-THREE
CHAPTER # 05 -------------------------------------------------------------------------------- 20
5.1. Organizational Structure of PTCL ---------------------------------------- 20
5.2. Structure of PTCL -------------------------------------------------------------- 21
5.3. PTCL Head Office Chart ----------------------------------------------- 21
5.4. Chart of Regional Office ----------------------------------------------------- 23
5.5. Department Organization Chart ----------------------------- 24
5.6. Managerial Structure of Department ----------------------- 25
5.7. Privatation of PTCL ---------------------------------------------- 25
CHAPTER # 6 --------------------------------------------------------------------------- 26
6.1. Finance -------------------------------------------------------------------- 26
6.2. Accounting ----------------------------------------------------------------------- 26
6.3. Revenue --------------------------------------------------------------------------- 26
6.4. Accounting System of PTCL -------------------------------------------------- 27
6.4.1. Revenue from Billing System --------------------------------------------- 27
6.4.2. Revenue from Others ------------------------------------------------------- 28
CHAPTER # 7 ---------------------------------------------------------------------------------- 28
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7.1. SWOT Analysis of PTCL ------------------------------------------------------------- 28
7.2. Strength -------------------------------------------------------------------------- 28
7.3. Weakness ------------------------------------------------------------------------ 29
7.4. Opportunity --------------------------------------------------------------------- 30
7.5. Threat ----------------------------------------------------------------------------- 30
CHAPTER # 8 ---------------------------------------------------------------------------------- 31
8.1. Objectives ------------------------------------------------------------------------ 31
8.2. The Following Long-term Objectives ------------------------------------- 31
8.3. Vision ------------------------------------------------------------------------------ 32
8.4. Mission ---------------------------------------------------------------------------- 33
8.5. Recommendation ---------------------------------------------------------------33
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P a g e | 5
PART – 01 CHAPTER # 01
INTRODUCTION
1.1 ACKNOWLEDGEMENT
This report of getting experience complete with the helps of some
respectable employess of PTCL of finance department and also revenue
department. In finance department the names of employees as under, Mr.
MASOOD SHAHANI, Mr. MIR MUHAMMAD BALOCH, Mr. NOUMAN, Mr.
WAHEED, Mr. AMEEN. And in revenue, Mr. Imtiaz Ahmed Ansari, Mr. M.
Hassan, Mr. Shoaib, Mr. Walee.
This report is a necessary of Public Administration, B.S(PA) and is the
Department of faculty of social science of my learning experience with PTCL.
The internship of finance and revenue in PTCL, purpose is that to increase
knowledge and to get experience. After theoretically then practical of theory
in PTCL and gain to experience, my internship on finance and learn about
software of finance which used in PTCL regional branch of Hyderabad Fatima
janah road Hyderabad. I have been learned as a practical work in institute,
this internship specially for working as financial practical work in the
institute.
1.2. EXECUTIVE SUMMARYWith employee strength of 30,000 and 5.7 million customers, PTCL is
the largest telecommunications provider in Pakistan. PTCL also continues
to be the largest CDMA operator in the country with 0.8 million V-fone
customers. The company maintains a leading position in Pakistan as an
infrastructure provider to other telecom operators and corporate
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P a g e | 6
customers of the country. It has the potential to be an instrumental agent
in Pakistan’s economic growth. PTCL has laid an Optical Fiber Access
Network in the major metropolitan centers of Pakistan and local services
have started to be modernized and upgraded from copper to an optical
network. This report is being started with the brief and complete
introduction of organization, its historical background, its services and its
products offerings. In this report organization structure is discussed as per
the requirement of internship. What is the hierarchy in the organization as
well as working of various departments are concisely discussed.
The most important thing the BUSINESS STRAGTEGIES is discussed
in such a way that it’s not difficult to understand it. Internal and External
analysis has the vital importance, which in this report is also done. More
over the Financial Analysis is also done which is depicting the financial
position of the org in the market place. Whereas SWOT analysis is done
which clearly saws what are the strengths, weaknesses, opportunities and
threats in the organization. Finally some suggestions and
recommendations are given to org in this report. Limitation although very
few but can’t be negligible are discussed. Thus this report completely
depicts the true picture of PTCL in a meaningful way.
1.3. IntroductionPakistan Telecommunication Company Limited (PTCL) is the leading
telecommunication authority in Pakistan. The corporation provides telephonic and
Internet services nationwide and is the backbone for the country's
telecommunication infrastructure despite the arrival of a dozen other
telecommunication corporations, including Telenor Corps and China Mobile Ltd.
The corporation manages and operates around 2000 telephone exchanges across
the country, providing the largest fixed-line network. Data and backbone services
such as GSM, CDMA, broadband Internet.
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The details of the share holding in the company is till now is as given
from 100% shares of the company 62% is owned by the government while
26% was sold to Etisalat Telecommunications under the privatization
program run by Shaukat Aziz in 2006 the remaining 12% are sold to
General Public in the same year.
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1.4 HISTORY
Founded in 14 August 1947, In 1947 the beginning there was no
concept of PTCL in Pakistan rather a department “Posts and Telegraph
Department” exists which is used for communication. In 1962 a department
was established “Pakistan Telephone and Telegraph department” replacing the
first one in those days the service was provided by the organization as a state
owned entity later on in 1991 the government took the decision to privatize the
PTCL in 1994 govt. work on it and in 1996 shares are given to people holding
vouchers. In 2005 government decides to fully privatize the PTCL and sold the
shares to Etisalat which led to country wide protests and strikes by the PTCL
workers.
The Government in 1991, announced its plans to privatize PTCL, and in
1994 issued six million vouchers exchangeable into 600 million shares of the
would-be PTCL in two separate placements. Each had a par value of Rs. 10
per share. These vouchers were converted into PTCL shares in mid-1996.
PTCL launched its mobile and data services subsidiaries in 2001 by the name
of Ufone and PakNet respectively. None of the brands made it to the top slots
in the respective competitions. Lately, however, Ufone had increased its
market share in the cellular sector. The PakNet brand has effectively
dissolved over the period of time. Recent DSL services launched by PTCL.
PART TWO
Internship report CHAPTER # 02
PARKING
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The internship report is conduct on the learning period of which I have
done in PTCL, it means that investment of time in PTCL and working days of
PTCL. I have been to get the experience from this opportunity of internship in
Hyderabad. The internship report based on which I have done my work in
PTCL as a internee which contain of two departments, one is that Finance
and Revenue.
1.2.1. PARKING
Parking is the process of recording the documents in the SAP software of PTCL. To maintain record the data for the auditing purpose and for company record.
2.1.1. Holding Invoice
Documents:
If you are interrupted while entering or parking an invoice, you can
hold the data you have already entered, such as the list field selections,
header data, and item data. The system creates an invoice document but does
not make any checks, updates, or postings. When you continue processing the
held document later, the system proposes the data already entered.
2.2. Parking Invoice Documents
You create an invoice document in document parking. Choose the disk
icon Save parked document to do this. Before saving the data, the system
performs consistency checks .Subsequently, you can still change, delete, or
post parked documents, or save them as complete.
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2.2.1. Use document parking if:
1. Information required for posting the invoice document is missing in
the invoice document and you do not want to have to enter again the data
already entered
2. The balance is not zero
3. The following updates are to take place:
1. Log of document changes
2. Informative purchase order history
3. Data for advance tax returns
4. Index for checking for duplicate invoices
5. Vendor open items
6. Vendor open items for parked documents
2.3. Saving Invoice Documents as Complete
You create an invoice document in document parking. Choose Save as
complete to do this. Before saving the data, the system performs consistency
checks. In the event of errors, the data is not saved, but is presented for
correction instead. Subsequently, you can still change, delete, or post
Documents complete for posting.
2.3.1. Use Save as complete if:
1. No more changes are to be made to the invoice document
2. The balance is zero
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3. The invoice document is to be parked for posting but not posted yet
cheers.
LPS (late payment sub-charge), it is the part of money where PTCL to
pay at the time of late, after due date to pay the amount to vender or bills or
other.
2.4. DEMAND DRAFT OF PARKING
PTCL issue Demand Draft (DD) from NBP on debit account (loan) of all
branches of division. Bank reconciliation report. PTCL issue DD from National
Bank Pakistan (NBP) on debt account (loan) of all branches of division of
Hyderabad. Means PTCL to give document of as a letter to provide the DD
then PTCL to make check for the making payment on draft then forward to
the vender or the bills.
Folio, it is kept by the PTCL for the purpose of auditing. It is leaf for
office copy on the tap is check, record of document number, invoice reference
date, value, with tax, net.
Parking on system application product (SAP) by the semen’s company,
here many models but PTCL used the fico model. Fico model especially used
for the finance of PTCL.
There are three users of PTCL first one is that the parking which is do
for the giving the entry and recording the documents, second one is posting
which for the verifying the documents for the payment and third is the
payment which means the to pay the amount to the vender or bills, and theirs
idea totally different from each other.
Internship report
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Regional General Manager (RGM), and widrow means the PTCL to pay
the amount for funding the benevolent fund. Benevolent means a employee
who has been died and pension to pay his wife. “F-53” is the code of parking
and posting in the SAP software after open ID or user account in SAP
software. Then options as under in SAP general leadger (GL) and code as a
example is “4830821”, post out going payments, process open items and
payment document code is “26”. If document make be done in the code of 25,
then is known as document complete in parking document. For credit the
code is “50”, and for revers is “48” in PTCL Hyderabad.
/nfbz5 this code use for print for payment document and /n_ for back
to the menu and company code “1100”, “/fbvo” for find payment, “/fahn” for
know about check, “/faglb03” for tell the balance of vender and “/fbl1n” for
now punch paid payment to the vender.
M.O maintenance order and note sheet where employee want to
advance amount from the company (PTCL), for the purpose of employee to do
work of his job. Advance payment means temporary payment to the
employees, and MO done in SAP software as known as adjusting and the code
for adjusting is /Fv50 and tax code is “yo” which always in debit side and cost
center code (40870) always in credit side and cost centers are different
because every employee working on different cost centers. Profit center
(1129) is stand same for the regional company and employees have different
codes which is known as person code (example 10025282), B.M.C Business
manager center and L&W for stand as line and wire.
Jv for temporary advance and for the funding to benevolent fund, vender
to be clear from Lahore head office and named as senior manager HR
coordinator, hurship means heritage/ hierarchy of the family which
confined the venders and benevolent documents from the court and then
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company head means company authority to clear for the funding. But in past
there was a authority runs as named DIRECTOR COMMERCIAL which was
working all over in PTCL and his work was same as clearing the funds of
venders.
Reference number increase in the blank of reference and parking number
as example p-5326, then vender code (example 3505842). Click on tax to
select the division then switching to senior engineer (S.E) then go on payment
and to fill house bank box and house bank code is “nb040”.
CHAPTER # 03
POSTING
Recording of the transaction for the G/L account, for making it finalize.
Before posting the document of G/L accounts to complete the two steps which
are as allocation and parking. Two-character numerical key that controls the
entry of line items. The posting key determines.
Regarding to the document posting to means to clearance the
document and allow the fund. After clearing the document, the assistant
manager of finance, again do parking process and then to give assigned for
the billing and to forward the document for payment. Assistant manager
(A.M) send the email with the documents of funds to post and then A.M to re-
parking the documents in PTCL. Example Doc# 25…46735, then doc posted 13
P a g e | 14
and green color displayed in screen, if red color show that means error in
posting doc. Urgent code is Z000, and for more than 30 days or one month the
code is Z030.
The company needs to pay its invoices in order to function properly. It
also needs to record vendor invoices and payments in the accounting books
and registers. SAP is a help here. Accounts Payable is an important part of
SAP Finance. Let’s look at the process of posting the invoice into SAP Finance.
Would they be able to park and post the same transaction are is
restricted to only posting of transactions which they have not parked. Go
to t-code FBV0 and select your document number. Click the List button if
you need to search for your doc.
Here the option
for checking list of
documents and select
the posting document
and open the document
and do posting by
individual documents
or to select some
documents then post in
group. And before the
post document to fulfil
the option such like as
company code, document
code or number, then
year.
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Then press enter to open the Edit screen. Here, you can make
additions/adjustments to the parked document.
3.1. Account type
Debit/credit posting
Layout of entry screens
When you enter a posting, enter a posting key for each item. This key determines how the item is posted. Posting keys are defined at client level and therefore apply to all company codes. The posting key determines:
The data you can enter in the line item How data you post is processed How the system updates the data you enter
Posting keys are differentiated by customer, vendor and G/L accounts. Apart from the General Ledger Accounting (FI-GL) and Accounts Receivable and Payable (FI-AR/AP) components, there are also posting keys for asset and material accounts.
SAP delivers predefined posting keys with the standard system. The following table lists some of the posting keys in the standard system.
3.2. Posting keys in the standard system
Posting Key Description40 G/L account debit posting
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50 G/L account credit posting01 Customer invoice11 Customer credit memo21 Vendor credit memo25 Vendor payment31 Vendor invoice
The posting key specifies which account types you can post to. A posting
key can only be entered for an account type which is permitted for that
document type.
As well as the predefined posting keys in the standard system, you can
also define your own keys in Customizing. To do this, proceed as follows in
Customizing.
3.3. PAYMENT
It is the last process of SAP software which makes the payment and
makes check for save the for late penalty bills. After checking document of
posted files by the financial manager of PTCL then he to allow the payment to
the venders, and other documents.
After the Posting, All bills go for the payment either in manually or
automatic. I learnt and practiced on payment in SAP which is too easy for the
payment.
CHAPTER # 04
ADJUSTMENT
4.1. ADJUSTMENT OF JOURNAL VOUCHER
Adjustment is the method of adjusting of payments which company paid in advance to the contractor and to the employees. After
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payment to pay in advance after period complete of advance then need to adjust the balance.
Fv50 is the code of adjusting in SAP of PTCL, line and wire (LW). Open the SAP to fill the code and then fill process of adjusting, start from the basic data then vender code, invoice date posting date, tax amount, text and then company code (1100), then go farword to payment give the code of house bank and in last on with-holding, after completation of adjusting then click on simulate button for the saving adjustment document.
Invoice date means which date document have to increase in the company process. For automatic payment transaction parameter code is /nf110, in single document code is 26 and for menual document is 44. In adjusting profit center code only in credit side, debit in tax code, cost center only in debit, check register code is /nfchn.
4.2. PUNCHING OF A DOCUMENT
Punching means saving documents in excess software, if no network working in company then financial managers and in finance department manager do their work on excess software for temporary period when SAP start working then increase documents in SAP from the excess.
Punching the bills of PTCL through different regions and to pay the amount of bill to the different organization, but in case of electric bills which connection get from the electric company that’s bills to pay to the electric company for example main branch of Hyderabad to pay the bills to HESCO.
FPA, Fuel Payment Adjustment, for recording the bills to open the excess and set recent date of bill and then click on add new bill for setting the bill and recording. Amount posted code is 26, document clearing code is 11, vender start code bf-350, m-03 clearing, document adjustment code is 34, 48 is revenue cod.
4.3. NOTE SHEET
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It is the process of making note sheet of document in the way of data, and note sheet link from the crystal software. It makes the purposes of auditing when company give assignment to the auditor and employees who working internally the organization after complete all the process then they make note sheets.
In wapda the profit center is 1808, if income tax on document then we have to three rows, vg code of GST, pay term code is z000 and this code is only in wapda bills, y0 is the code of yes working on the pay tax if no tax then write vg code. If you have target of amount then tick on the tree off/on, and then click on the calculate text for automatically amount calculate. G/L code change only in PTCL office of regions bills otherwise same code on all the bills.
CSR Customer Service Representative means line-man, 1,000 instalment of bikes which line man use and bikes provide by the company to line man and also 30 liters of petrol for a month. Bills of petrol received by the HR department of PTCL and to clear and check in completely then forward to the finance department.
EPI Employee Personal Identify number or code, Assistant Manager Admin checks the bills of CSR of bike’s petrol which may to send by the pump stations or employees and verify by the Admin of region then forward to the SM for allocating budget. This budget will be required for Admin of HR, who has need and who has a authority for requesting for budget. For this purpose to fill the options of SAP software as like here serial number, vehicle number (HBE-1409), month (jan-april 2015), monthly limit liters (30), liters, fuel amount, liberal amount, total invoice, payees or vender and in last remarks.
4.4. REPORTING
After completing all the processes then need to prepare the report and /nfag1103 is the code reporting in SAP software for open the reporting process then have to write this code. G/L account code is 2441015, company code is 1100. Line staff, open item this only for posting, then click on the clear items for make clearance then all items
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and click on executive button. /nfb02 this for entry view for check print code is /fvz5.
4.5. In Revenue
In revenue department, PTCL has 4 OSS (one stop shop). The revenue
system has been going on them. It depends on computerized system. Every
OSS has one RO (revenue officer) who monitor the all activity which is done in
OSS. It has many functions like wise:
The bill correction
o Installment
o Bills correction
o Retention
o Off line
Customer Relationship Management
o Duplicate bills
o Customer details
o Check the EVO
o EVO activation
o Complain
Public Dealing
In OSS, the public dealing is the most common factor which increase the
confidence of internee and he learns that how deals with different customer and
how we can manage them.
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4.6. BILL INSTALMENT
It is the process of making portion of amount which in the shape of bills
of customers. The time of instalment of bill at that time when a customer
have need to pay the bill in the portion because amount large, customer want
a instalment of bill.
In a branch there is a officer with the position of REVENUE OFFICER,
who is the controller or the head of a branch, he has authority to make two or
three instalment of a bill and instalment only makes on the amount of erries’s
bills not included the current bill. After instalment then to plus with the
current bill.
4.7 CORRECTION OF BILL
The process of correcting the bills, at the time when bills in heavy
amount and to cut the erries of last bill. Other thing is that wrong bill issue or
difference in the digits of bill amount then correction process start.
PART-THREE
CHAPTER # 05
ORGANIZATIONAL STRUCTURE OF PTCL
5.1. STRUCTURE OF PTCL
An Organizational Structure clarify the roles of personnel of an Organization
and to determine who has to do what task, which is responsible for what, objectives
to be achieved, who is to report to whom and to remove the obstacles for
performance caused by confusion and uncertainty of job assignment as well as to
make easy decision- making and communication networks reflecting and
supporting organization objectives.
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PTCL is divided into five major zones i-e north zone Rawalpindi and
Islamabad, central zone Punjab , south zone Sindh and Baluchistan , western zone
KPK and head quarter Islamabad , the zones are further divided into regions , PTCL
has been divided into almost thirty-two Regions (Nine Development and twenty-
three Maintenance Region ).
All the company head’s offices are in Islamabad head quarters .The head of
Pakistan Telecommunication Company Limited is called “President”. Then there are
SEVPs (Senior Executive Vice Presidents), i.e. SEVP (Finance), SEVP (Operations),
SEVP (Technical), and SEVP (Human Resource Management), SEVP (Marketing &
Business Development). Then there is a chain of Executive Vice-presidents (EVPs)
like EVP (Finance Central), EVP (Marketing), EVP (HR Central), EVP (Accounts),
EVP (Operation), EVP (Information Technology, Training & Research), and EVP
(Revenue). All these are appointed at Pakistan Telecommunication Company,
Headquarters at G-8/4, Islamabad. Apart from these EVP, there are also EVP
(Operation), EVP (HR) etc. who are heading the other regions of PTCL in
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5.2. PTCL Head Office Organizational Chart
major cities country wide. Then there are Chief Engineers and General
Managers at H/Qs who report to their relevant EVP. Then there are Senior
Managers, Deputy Directors, Assistant Directors, Account Officers, Assistant
Account Officers, Financial Analysts, Marketing Managers, Computer
Programmers, and IT Specialists etc.
5.3. CHART OF REGIONAL OFFICE
There are Regional Heads (General Managers) to head PTCL Regions,
There are numbers of Senior Managers of different departments like HR,
consumer, R&C and Finance works under the supervision of RGM. There are
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three Senior Business Managers and five senior managers are working under
RGM Hyderabad though their general managers are different.
23
BM-QASIMABAD
A.M
CPE installers
Manager
S.M(MM&BB)
Internship Department
U.D.C, L.D.C, Stenos etc.
Line man, Tech: Cable etc. Tech:, Cable, Line man etc.
E.S (Switch)
Engineer Engineer
R.OAssistant Clerks
Ass: B.M
Engineer Business Manager
S.E(switch)S.E (as above)
A.D.W A.D.W
S.A.OD.A.O
S.E Cord S.M(HR) S.M(D&Sp Project) S.M(Switch) S.M(Ops) S.M(Fin)
G.M (A/N(D&M))
E.S (Bus)
T.O, Tech:, Wire man etc
E.S develop
P a g e | 24
As a human resource internee we will discuss HR department
particularly, SM –HRBP is the one who is looking After all the management
affairs of Hyderabad region SM – HRBP reports to General Manager human
resource Karachi, manager HR & his staff are responsible to take care of
Personnel affairs at Regional Level and reports to SM-HRBP, there are around
3 Assistant managers that works under manager supervision i-e AM –HRBP ,
AM- ADMIN, AM-PAYROLL. Then the non-gazette staff there are Engineering
Supervisors Operations /Switching /Power plant /Optical Fiber system/M.W
Media, Account Assistants, Stenographers, Assistants, Key Punch Operators,
Telecom Technicians, Upper Division Clerks, Lower Division Clerks, Line Men,
Wire Men, Drivers, Exchange Cleaners, Naib Qasids and Peons etc. All the staff
is recruited by the HR Department headed by SEVP HR. The HR experts are
responsible for hiring & to further streamline its recruitment process.
5.4. Department Organizational Structure
24
Internship Department
A.M
CPE installers
Manager
S.M(finance) S.M(HR)
S.M (D & Sp Project)
S.M(Switch)
S.M(reven)
G.M (Functionality & Administration)
EVP
SEVP
President
P a g e | 25
Note: so in the above structure I have scaled from SM, till CPE installers. I did my internship in DSL department so I am mentioned the names of only concerned designations and the department structure is highlighted in the chart above.
Senior Manager(SM) Esa Khan (DIK)Manager (MM&BB) Yaseen Khan1
Assistant Manager(AM) Tariq Ayaz CPE Installers Fahad Burhan, Irfan khan, Dawar
5.5. Managerial Structure of the Department
In
Hyderabad there is no GM so in the above structure I have scaled
from SM, till CPE installers and the SM report to two GMs i.e.
Functional and Administrative. I did my internship in finance
department so I am mentioned the names and designations o
employees of that department only, and the department structure is
highlighted in the chart above.1
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Senior Manager(SM) Abdul Rauf OuthoManager (finance) Masood ShahaniAssistant Manager(AM) Mir Muhammad BalochCPE Installers Nauman, Ameen, Waheed
5.6. PRIVATATION OF PTCL
PTCL was sold to Etisalat at a loss of $394 million with the share
price reduced from the original bid of $1.96 per share to $1.66,
according to a report. The original bid offered in June 2005 by Etisalat
priced PTCL at $ 2.599 billion while the revised bid approved by the
cabinet in March2006 valued the company at $2.205 billion. However,
the government denied giving any concessions to Etisalat. Officials
add the price of 26 percent PTCL shares remained the same i.e.
$2.6 billion, and then any lowering of bid price in the revised agreement
approved by the cabinet in March. The official documents state that the
accumulated bidding price in the revised bid came down to $2.205 billion
against the original Etisalat bid of $2.599 billion, said a report in the Gulf
Today.
The PTCL privatization agreement with Etisalat allegedly inflicted a
further loss of billions of rupees to the national exchequer besides
unprecedented concessions offered in the long term, indirect conflict with
Article 30 of the Public Procurement Rules 2004, it said. By far, the PTCL has
been the highest profit earning state-owned company with real-estate assets
worth billions of rupees across the country including commercial plazas,
residential colonies and exchanges. According to the government documents,
the Share Purchase Agreement (SPA) of the PTCL with Etisalat lapsed in
September 2005 after the non-payment of the dues by the winner bidders.
After further negotiations with the Etisalat management, the government
agreed to offer additional concessions and modifications to the transaction
structure.
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CHAPTER # 06
FINANCE & ACCOUNTING SYSTEM OF PTCL
The PTCL FINANCE & ACCOUNTING system is actually divided into three
wings.
1- FINANCE, 2- ACCOUNTS, 3- REVENUE FINANCE
6.1. FINANCE
The SEVP (FINANCE) is concerned with the makeup of the all type of
financial decisions especially in the context of acquisition, financing and
management of all assets with some goal in mind. The EVP (Finance) with
the General Manager (Finance) extend their expertise in the decision making
process.
6.2. ACCOUNTS
Here the SEVP (Finance) is once again concerned by heading the EVP
(ACCOUNTS) and General Manager (Accounts) to deal with all Accounts Decision.
In PTCL the Finance and Accounting are scope related but the difference between
finance and Accounting is the method of Funds Recognition and the decision
making. In the Accounting the Director Accounts in the PTCL Regions assist the
higher management.
6.3. REVENUE
Here the SEVP (Finance) is once again concerned by heading the EVP
(Revenue) and General Manager (Revenue) to deal with all Revenue matters.
One Director Revenue within the Region
asist to implement and control the inflow of Revenue and Reconcile it with
the PTCL Headquarters Islamabad. The PTCL is actually the Revenue
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Generation organization. PTCL Collect the Revenue from the following
modes.1) Revenue from System Billing of Land Line Numbers. a) Through
Line Rent of Land Line Numbers. b) Through National wide dialing from
LLN’s (Land Line Numbers)c) International dialing from LLN’s d) Providing
Value Added services to customers. Like UAN (Universal Access Numbers),
PABX (Private Auto Branch Exchanges),VPN( Virtual Private Network)
Bandwidth of ISP’S (Internet service providers)e) PTCL has its three
subsidiaries PAKNET (leading ISP in the country),UFONE (unique cellular
phone company in Pakistan), TF (Telecom Foundation) the leading
foundation for the welfare of employees of Telecom Sector.
6.4. ACCOUNTING SYTEM OF PTCL
In PTCL the rules contained in the special volume of the PTCL under
which the SEVP (FINANCE) is responsible for creating the procedure of
Accounting matters.
CAPITAL RECEIPTS SIDE
6.4.1. REVENUE FROM BILLING SYSTEM
a. Revenue from Usual customer.
b. Revenue from DXX System.
c. Revenue from DSL System.
d. Revenue from PABX/PBX System
e. Revenue from Card Phone Operators.
f. Revenue from IPOs Internet service providers
g. Revenue from Mobile Phone Operators.
h. Co-location charges from various companies
6.4.2. REVENUE FROM OTHER
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a. Revenue from Overseas calls (Incoming)
b. Revenue from Premium PRS (0900) calls
c. Income from Dismantle Exchanges
d. Revenue from MDF used by other companies
CHAPTER # 07 SWOT ANALYSIS
7.1. SWOT ANALYSIS OF PTCL
Here I am giving SWOT analysis of PTCL. I tried to use my keen
observation in order to find the strengths, weaknesses, opportunities
and threats. As it is very difficult for an internee to discuss with the
employees of any organization about its weaknesses, moreover they are
also not so much open in telling their strengths and opportunities.
Where there is a company in operation it has to work in two kinds of
environment i.e. The external environment and The internal
environment of the company.
For a company to avail maximum and avoid maximum, it has to know
what it has to avail and what it has to avoid. The external environment has
scanned by the management for any arising opportunities or any critical
threats. The resources of a company constitute its strengths and weaknesses.
7.2. STRENGTH
PTCL have largest infrastructure through out the country or we can say
that PTCL own the basic infrastructure of telecom in country. PTCL is the
cheapest broadband provider through the world. As the past serving and
current Significant Market Player (SMP), PTCL, no doubt, has got the largest
operational network and infrastructure within ICT (Information &
Communication Technologies) section. PTCL don't lack in numbers and 29
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potential, if we talk about human resources or in other word PTCL have good
HR. Data center is another strength of PTCL. PTCL financial and strategic
position become more stronger when Etisalat has joined them as investment
arm as compare to other competing firms.
PTCL is enjoying monopoly in fixed line telephone or landline.
PTCL (Ufone) is market challenger in GSM segment. Overall they have the one
of the largest consumer power on average  in the whole Pakistan telecom or
cellular companies.
PTCL having over 2 million lines, PTCL is the largest WLL provider and 1134
base stations cover 720 cities still increasing the capacity. PTCL market share
more than 94% share in fixed line or land line segment.
7.3. WEAKNESS
PTCL customer service is still not good and this is one of their main
weaknesses and due to this there is very less number of brand loyal customer.
The monopolistic culture of PTCL won't let then to improve their service.
PTCL have over employment and low productivity as well. PTCL HR
department is not up to set standards on the bases of appraisal system of
their employees. PTCL waste huge amount of resources. Their staff won't get
any benefit for their higher qualification and since 12 year their promotions
are stopped.
Action of resources e.g they have complaint management system but still
customer complaints are not rectified on time.
PTCL corporate culture is similar to the government offices.
PTCL is not properly marketing their new services and product.
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7.4 .OPPORTUNITY
PTCL have huge opportunity to increase their profit ability by improving customer services.
Can improve the broadband market share by tracing their technical staff and replacing copper wire with Optical fibers.
PTCL can save a lot of resources if they bring so betterment in their planning process.
Raise their market share by improving their marketing tactic.
PTCL must grab bright opportunities like WI-MAX.
PTCL must have to come up with video call.
Must have to grab the opportunity of 3G technology.
7.5. THREATS
PTCL is facing huge threat of migration from landline to mobile phone.
Involvement of rivals in social activities can badly effect PTCL Image and market share.
Brilliant customer service of rivals is a huge threat for PTCL.
Increasing rate of cyber-crime is also threat for PTCL high speed internet devices like EVO, EVO nitro.
Continuously improving quality of Naya tell is also threat for PTCL.
CHAPTER # 08
PTCL CORE OBJECTIVES31
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8.1. OBJECTIVESThe primary objective of Pakistan Telecommunication Company
Limited is to provide telecommunication services to the people in the
country or in short to satisfy the telecommunication needs of its customers.
Responding to the rapid economic and technological growth, the company
is determined to meet the challenge of expanding needs of telephone and
data communication such as public data network, integrated services
digital network and Internet services. The major focus of attention is to
improve and expand the services, minimize the faults and provide
communication facilities to rural areas. It is also one of the major
objectives of management that the company should not improve its
performance but also encourage the private sector to enter the Tele
business.
The company has entered the domain of free market economy, which
necessitates the liberal management policies and private sector. The
following basic policy steps have been taken to meet the objectives laid in
PTCL Act to expand and operate telecommunication services in the
country. The main objective of any company is to earn the profit and
minimize expenses by winning goodwill in the market.
8.2. The following are the long-term objectives of the
organization:
Provision of Telecom services all over the country.
Plan, establish and maintain telecommunication
Acquire, promote and manage research and development, transfer of
technology and software development including manufacturing of
telecommunication equipment and plant
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Enhance efficiency, improve quality and expand the system to meet
customer satisfaction and provide service on demand.
Create congenial climate for binding of human skill and horizon of
employees through training and education.
Convert its cash basis single entry accounting system to accrual basis
double entry system meeting the commercial international
accounting standards.
To introduce computerized directory assistance and complaint
services reform billing and a revenue collection system.
Strengthen relation with foreign international administration,
entities, services providers, international and regional telecom
organizations for better international communication and technical
cooperation in telecommunication business.
Expand customer awareness of all value-added services of PTCL.
To improve the efficiency of Customer Service Centers by deputing
qualified persons who are well aware of public relation techniques.
8.3. vision
To be the leading ICT service provider in the region by achieving
customers' satisfaction and maximizing shareholders' value.
The future is unfolding around us. In times to come, we will be the link
that allows global communication. We are striving towards mobilizing
the world for the future. By becoming partners in innovation, we are
ready to shape a future that offers telecom services that bring us closer.
8.4. Mission
To achieve our vision by having:
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An organizational environment that fosters professionalism,
motivation and quality
An environment that is cost effective and quality conscious
Services that are based on the most optimum technology
"Quality" and "Time" conscious customer service
Sustained growth in earnings and profitability
Core Values
8.5. RECOMMENDATION
According to my internship time period that I have been some good
features of company and good persons are working under the
following some advises as:
The company should have to care about their
employees.
The need to make trust with the employees and give
them opportunities of growth within the
organization or externally.
Company have to be makes motivational
environment in the organization for the receiving a
better work and employees and customers who get
interest on the company.
To be clean buildings and to give advance facilities to
the employees during work in office building, like as
air condition system and new electronic machines.
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It is the most important that customer care is the first
priority of company that focus on customer care, and
to invent new machines in customer care centers.
I think also company are responsible that to achieve
goals and for this then company have to be fulfil
needs and wants of employees, because without
employees company nothing.
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