Internship ReportInternship ReportAbdul Mateen Khan MBA – (Management)(MC070403976) – Fall 2009

Contents

Organization Hierarchy Chart

1

Internship / Training Plan

SWOT Analysis

3

4

5

6

Conclusion

Management Functions

Brief Introduction of the Organization

Critical Analysis

7

8 Recommendation

2

Overview (1/10) History

Service Providing Telecommunication Compony Known as TIER4 Pvt Ltd Registered in 2007 Started with 16 employees Starting Project NSN Telenor Project. Now more then 150 employees Working in North, South and Centeral Region of Pakistan Recent is reputed subcon of HUAWEI Telecom Establishing Two new Offices in Multan & Karachi

Vision Overview (2/10)

TIER4 intend to lead in Telecom Implementation, Data Communication, Microwave and All types of Transmission and Connectivity.

Mission Overview (3/10)

TIER4 committed to achieve its goals and always concern to the optimum benefits of clients.

To develop its professional skills and techniques and teams, its managerial strength & resources will be strengthened.

TIER4 is capable of managing, all the companies and sub-contractors involved in the deployment process.

Types of Services Overview (4/10)

Telecom Installation

Testing & Commissioning

Power & DG Installation

Logistic Movement of material

Business Volume Overview (5/10)

The portfolio of mega-projects in which TIER4 has participated since its beginning are.

NSN – TELENOR Rollout Site Survey TSSR Logistic Support HUAWEI Ufone (Rollout + Expension) Zong (Rollout + Expension + Swap) Warid (Rollout) PTCL(MW Links + CDMA) Local Site Survey LOS

How it works Overview (6/10)

DN Processing and Collection Follow up transportation Hardware receiving, Verification and RFI Team Movements Follow up Complete workflow chart SOP implementation Quality checklist Media Patching and call test Pre-ATP and DT support ATP Snags Verification Commercial Launch

TIER4 Work Flow: Overview (7/10) Process Nok ok

Project Coordinator

DN

Receiving

Huawei Coordination

TE Implementation

M.O

Quality Work

Media + Test Call

Pre-ATP + DT Support

D.M.O

Q.M

D.M.O

Commercial Launch

Site Documentation

RFI

ATP + Snags Verification

Achievement Overview (8/10)

Outstanding Achievement Award 2007

by Nokia-Siemens Networks

Achievement Overview (9/10)

Place in “A” grade for the 3rd quarter in Ufone Project all region 2008.

Competitors Overview (10/10)Sr No

Names Sr No

Names

1 ELTEK Karachi Pakistan

8 IKAN Engineering Judicial Colony Raiwand Road Lahore

2. RELACOM Pakistan (Pvt) Ltd

Karachi

9 Wajda International Lahore

3. Haris & Co Faisal Town Lahore

10 Watanserve Rwp

4. Enter SES 11 MYSON Engineering System Islamabad

5. NETCOM Solutions (Pvt) Ltd

12 High Rise Pvt Ltd E-8 Islamabad

6. ATL 13 Technocrate Pakistan Karachi

7. Global Technology Islamabad

14 Sifco Engineering Service Multan

Organization Hierarchy Chart

Chief Executive Officer

Manager Operation Director Admin

Dy Mgr Operation

RPM Center

Eng

Instalation Team

RPM South RPM North

Eng

Instalation Team

Eng

Instalation Team

Coord HR Finance ExecutAccount Execut

Internship Plan/Training Plan

DepartmentsDuration Training

Date Schedule

Activity

Administration(HR/Store)

4 Week01 – 31

Mar 2009

• Include study of HR Activities and Store . Recruiting the candidates

• Selecting the appropriate candidates.• Training & Development of the employees.• Methods use for job analysis.• Career Development program.• Orientation program policy• Performance appraisal.• Hiring and Firing

Accounts(Finance/

Salary/TA/DA)2 Week

01 – 15 Apr 2009

• File Management Preparation of invoices of Payments & Receipts: Preparing of Salaries

Engineering (Tech/QC)

2 Week01 – 30

Apr 2009• How operations are carried out in line with safety and quality policies.

Orientation – Task Asigned

Departments Task Asigned

Administration(HR/Store)

Engineers and Technical and Admin and staff files management of the attendance records, official correspondence through mails, prepare and issue the appraisal and experience letters documents separately for each network deployment projects equipments/store issuance or receiving record is managed.

Accounts(Finance/Salary/TA/DA)

How transaction are electronically made.

How invoices are made and claim of payment is made in line with progress made on the project. 70% of payment is made if half of any HUAWEI Corporation China any assignment of project is complete and remaining is made at the end of project.

How to prepare salaries and TA/DA of the employees.

Engineering (Tech/QC)

how to workflow of TIER4 occurs

how quality of services are ensured.

Similarly what are the safety and quality instruction regarding TIER4 activities.

Management Functions:

Leading

OrganizingPlanning

Controlling

Management Functions: Planning

Planning is setting standards and goals and making strategies to achieve those goals.

Decision-making ProcessAt TIER4, there is mixed of centralization and some context of decentralization type of decisions.

Organizations Current Strategies• Sincerity towards responsibilities • No Compromise on “Quality”• Customer relationship• Quick response , Willingness for Post Services

demands• Co-ordination between Management and Field

Engineers • Dedicated services, Positive attitude

Management Functions: Organizing

Organizing is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals. Main Office; organize all TIER4 administrative and technical activities. Number of Employee: 150 employees Organizational Design

1) Departmentalization: Admin& Engineering,2) Span of Control: Chief Executive Officer & Teams Head3) Chain of Command Chief Executive Officer to Teams Head

4) Centralization & Decentralization: Both Exists5) Formalization: Formal and informal6) Work Specialization Specified job engineers and staff

Managing Change; Due to IT, Telecom and very nature of services along with dedication of staff easily manages change

Management Functions:

LeadingLeading is stimulating people to be high performers. It is directing, motivating, and communicating with employees, individually and in groups.

Leadership Style• Chrismatic• Instrumental • Participative

Above leadership style is followed by the top management of TIER4 (Pvt) Limited.

Management Functions:

ControllingControlling involves monitoring progress and implementing necessary changes. Controlling Operation

TIER4 is also controlling its operations by adopting different control methods, which assess how efficiently and effectively an organization's transformation processes create goods and services. These methods are

• SOPs• Quality test of installation and commissioning of sites• Quality audit and evaluation criteria of different vendors

Controlling Performance• Performance Appraisal System

At TIER4, the performance appraisal system, which is followed by the management, is based upon results, which the employees are given on daily basis.

SWOT Analysis (1/4)Strengths1. Highly qualified young work force2. .Completion of Projects in Required time.3. .Competitive Prices for Installation services.4. Quality control services Professional Expertise & Proper

Engineering services5. Reliable cooperation with Vendors.6. Parallel Telecom Installation operations.7. Installation through properly trained staff.8. Competitive TI rates & No additional rates for Quality services

and Services through out Pakistan. 9. TI installation service coverage in all sort of environment and

climate10.Congenial atmosphere for working.11.Chrismatic & Instrumental leadership of CEO which leads staff

to create dedication, interest trust among working force.making them as a single unit with cooperation and appropriate conduct.

Strengths1. Highly qualified young work force2. .Completion of Projects in Required time.3. .Competitive Prices for Installation services.4. Quality control services Professional Expertise & Proper

Engineering services5. Reliable cooperation with Vendors.6. Parallel Telecom Installation operations.7. Installation through properly trained staff.8. Competitive TI rates & No additional rates for Quality services

and Services through out Pakistan. 9. TI installation service coverage in all sort of environment and

climate10.Congenial atmosphere for working.11.Chrismatic & Instrumental leadership of CEO which leads staff

to create dedication, interest trust among working force.making them as a single unit with cooperation and appropriate conduct.

SWOT Analysis (2/4) Weaknesses TIER4 has space constraints as for as the land at which it

is situated. High amount of expenditure due to the reason that TIER4

has to pay the high rent of the office building/store and hostels for work force.

Improper allocation of financial funds by the management.

Highly centralized decision-making as key decision revolves about CEO.

Organization form is sole proprietorship. High turnover of faculty and staff. Comparatively newcomer and Smaller in addressing

market

SWOT Analysis (3/4)

Opportunities TIER4 is located in industrial area; industrial linkage can be

established for R & D purpose. New Engineering departments and industrial management

department are being opened because of industry demand such as opening of new offices and Multan and Karachi cities..

TIER4 can provide consultation to local industry. Employees can get internship/training in local industry. TIER4 can enhance its manpower as it is easily available due

to high education rate in Islamabad.

SWOT Analysis (4/4)

Threats New institutes are opening in the locality, which

may become threat for TIER4 in future. TIER4 is emerging organization, an entrant to

industry where already working big organization may tackle its market with adopting better strategies.

Critical Analysis Key role in planning revolves around the CEO Ownership be separate from business entity Amalgamated HR & Store, Account and Finance

separation is required. Planning in order to have own building,

transportation and labor.. Alternative of CEO for handling organizing matters Management of medical and health coverage matter Performance evaluation criteria also need to

improve

Conclusion Core strength of TIER4 is its all workforce

working like a single unit Involvement of CEO interest and dedication Willingness of every individual to go to far flung

areas for erecting of towers and preparation of sites

TIER4 always prefers individual task outcomes, and evaluates the performance of its employees to identify the training and development needs, performance rewards and employee’s correction

Fast pace working system and self discipline team.

Recommendations (1/4) Chief Executive Officer must prepare an official for

doing activities like him. There must be a separate building for distinction

between different levels of individuals Proper Management functions need to practice such

as accounting system and finance system should be separated..

To look store matter proper person with experience of handling store should be appointed

TIER4 is form of sole proprietorship. It should make endeavor to partnership organization,. Partnership should be made with the indl who possess telecom knowledge. In TIER4 partnership has some form but other partner is only familiar with administration not with telecom sites installation and commissioning.

Recommendations (2/4) It must have spacious building as TIER4 is only

having its infrastructure in two or three rooms on rent. It has not own its own transportation. To facilitate the

procedure it must have its own transportation and work force to derive them.

Similarly it has to hire labor from SAM Tours. So it should have its own labor along with transportation facility to run its business activities in all over Pakistan.

.Recruitment process may be strengthened. There is a strong need for training at each level.

Recommendations (3/4) There should be involvement of manager operation or

Dy manager operation in meeting with other vendors gaining work for TIER4 so that alternative might be there for CEO

The evaluation process should be strengthened by adopting training measure to officer responsible for evolution of employees.

Although TIER4 is focusing on employee development, however there is a need for employee training especially with respect to the Engineer as some of them are new to the field and don not know the effective way to deliver their services.

Recommendations (4/4) Opportunities for growth of the employees

should be created and those striving to avail such opportunities may be entertained rather than denying and loosing potential individuals.

An internal search for recruiting the employees may be highly beneficial for the institution. Such type of activity gives a spirit and increases morale of the employees.