Internship Offer INTERNIRL223-1

Customer Service/Marketing internship

• A new and innovative technology company currently launching its software in pilot form across industry leaders within the construction sector in the United Kingdom • The team is based in Carlow (South East Ireland) and Sligo (North West Ireland) and will be

launching into the UK market during Q1 (Jan-Mar) & Q2 (Apr-May) 2011 • SME; ca. 5 staff; Based in Carlow, South-East IRELAND and office in Sligo, West Ireland

To start Summer 2011 – duration is flexible, ca. 4-5 months � Participating with customer communities via the web � Responding to routine customer inquiries � Handling and resolving customer complaints, obtaining and evaluating all relevant data to

handle complaints and inquiries. � Following up with customers to ensure high-level satisfaction and determining future

requirements. � Collecting data and gathering reports and documents for management, accounting

department, and external partners. � Preparing and presenting reports on usability to client administrators and company

directors � Handling delivery of marketing materials, and samples to potential customers as necessary � Facilitating the collected competitive information to monitor business opportunities and

trends. � Preparing, generating and distributing order acknowledgements and daily reports to

appropriate personnel. � Compiling sales data and gathering information about potential distributors and

competitors. � Maintaining database of customer contacts.

This list is not exhaustive and other duties/responsibilities may be added depending on the competencies of the intern

• Ideally suited to a student from a business or marketing degree or masters programme but other disciplines will be considered

• Interest in helping and working with customers; be professional at all times • Excellent communication skills, and able to work well in a team or on own. • The applicant should be polite, friendly, and present themselves well. • The applicant should be able to improve customer service skills; should calm & patient; • The applicant should be able to handle customer complaints remaining calm & patient • The applicant should be numerate, lively and quick-thinking • It is a requirement that the applicant have excellent communication skills:

communications with customers will mostly be written, through the web application and email but can also involve occasional phone calls and face-to-face presentations.

• Excellent level of English as telephone work & written communications and networking all an integral part of job; Enjoys taking responsibility, working as part of a team and on own initiative; Brings ideas; web & IT literate; comfortable with client interfacing

THE COMPANY

THE INTERNSHIP

PROFILE OF CANDIDATE

Evergreen English Language Ltd. – Registered in Ireland No. 470099

Office hours: 09:00 to 17:00 Monday to Friday (unless otherwise agreed with the host-company) Allowance: Allowance of €400 per month – to be confirmed

Complete online application form at www.evergreeninternships.com and email CV to Marie at mbuturla@evergreeninternships.com quoting internship REF# 223-1 Contact Evergreen Internships on +353 (0)1 4433723 with any queries

• Working directly with Directors on customer relationship building in line with marketing objectives • The successful candidate will participate in

the early stage growth of the company, learn valuable insights, and work directly with company directors and customers.

OFFICE HOURS AND OTHER INFORMATION INTERNSHIP LEARNING POINTS

TO APPLY