http://www.leadershipauthor.com © 2008 Michael F. Andrew

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Insights to PresentInsights to Present

> Practical day-to-day Leadership and Business Insights> Practical day-to-day Leadership and Business Insights

> Insights on the HR Profession and > Insights on the HR Profession and What HR Must do to Have RelevanceWhat HR Must do to Have Relevance

> Global Context and Relevance> Global Context and Relevance

Interaction, Discussion, Questions, Fun!Interaction, Discussion, Questions, Fun!

If Every Company Has a Winning If Every Company Has a Winning Strategy, Then Why Doesn’t Every Strategy, Then Why Doesn’t Every

Company Win?Company Win?

It’s not what the vision is, it’s what the vision does

Peter Senge – Thought Leader and Former Director of the Center for Organizational Learning at MIT Sloan School of Management

Do, or do not. There is no try.

Yoda, from The Empire Strikes Back

StrategyStrategyis aboutis about

ExecutionExecutionwhich leads towhich leads to

Winning Through Winning Through Business PerformanceBusiness Performance

ResultsResultswhich leads towhich leads to

LeadershipLeadershipis aboutis about

A Perspective onA Perspective onExecutionExecution

Do, or do not. There is no try.

Yoda from The Empire Strikes Back

Do the Do the Right ThingRight Thing

Do the Do the Wrong ThingWrong Thing

Do it Do it WellWell

Do itDo itPoorlyPoorly

XX XX

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How to ExecuteHow to Execute

We trained hard but it seemed that every time we were beginning to form up into teams, we would be reorganized. We tend to meet any new situation by

reorganizing. And it can be a wonderful way to create the illusion of progress and producing confusion, inefficiency, and demoralization.

Petronius – Roman Advisor, 210 B.C.

•EngageEngage

•DisciplineDiscipline

•Follow ThroughFollow Through

•AccountabilityAccountability

Treat Issues Coldly, Treat Issues Coldly, People WarmlyPeople Warmly

To handle yourself, use your head;To handle others, use your heart.

Eleanor Roosevelt, Diplomat – Writer, First Lady of the United States

Enhance Your Know-how Enhance Your Know-how and “Know-WHO”and “Know-WHO”

A wise man makes more opportunities then he finds.

Francis Bacon – English Philosopher and Politician

People Don’t Care How Much People Don’t Care How Much You Know Until They Know You Know Until They Know

How Much You CareHow Much You Care

Brains are like hearts,  Brains are like hearts,  They go where they are appreciated.They go where they are appreciated.

Robert McNamara -- Former Business Executive and US Secretary of Robert McNamara -- Former Business Executive and US Secretary of Defense Defense

The Business and PersonalThe Business and PersonalCase for ListeningCase for Listening

The more opinions you have, the less you see.

Wim Wenders – German Film Director

Have the Wisdom Have the Wisdom of Columboof Columbo

(to Ask the Dumb Question)(to Ask the Dumb Question)

Successful executives are great askers.

Warren Bennis – Thought Leader and Professor,University of Southern California

Be Candid and CourageousBe Candid and Courageous

The only real security I know of is a store of resourcefulness acquired by meeting trouble head-on and looking it squarely in

the eye.

Danny Thomas - Actor

Your Unwritten Responsibility:Your Unwritten Responsibility:Manage Your BossManage Your Boss

Keep your boss’s boss off your boss’s back.

Unknown

Surround Yourself with Surround Yourself with People Smarter than You!People Smarter than You!

Behind an able man there are alwaysother able men.

Chinese Proverb

Surround Yourself withSurround Yourself withAttitude versus AptitudeAttitude versus Aptitude

Nothing great was ever achieved without enthusiasm.

Ralph Waldo Emerson – Author, Poet, Philosopher

The Looming Irrelevance of HR The Looming Irrelevance of HR to the Strategic Relevance to the Strategic Relevance

of the Greatest Corporate Asset: of the Greatest Corporate Asset: Human CapitalHuman Capital

The only irreplaceable capital an organization possesses is theknowledge and ability of its people.

Andrew Carnegie – Industrialist and Philanthropist

Leadership and Execution: Leadership and Execution: It Is NOT About Competencies, It Is NOT About Competencies,

It Is About ResultsIt Is About Results

Seek out men and women of the highest character overand beyond competence or superior ability.

Then trust these people with the full authority andresponsibility of the positions they occupy

so that they could achieve the pride and self-satisfactionof a job well done.

William S. Paley – Former CEO of CBS

Elevate HR’s ImpactElevate HR’s Impact

o Be a Business Person 1o Be a Business Person 1stst, HR Professional 2, HR Professional 2ndnd

o Chief Development Officer – i.e. Identify and Build o Chief Development Officer – i.e. Identify and Build CapabilityCapability

o Human Capital and Intangible Assets o Human Capital and Intangible Assets and their affect on Market Valueand their affect on Market Value

Elevate HR’s Impact

o From desire to “Partner” to Cultural and o From desire to “Partner” to Cultural and Organizational Transformation DriverOrganizational Transformation Driver

• o Drive Operational and Organizational Excellence o Drive Operational and Organizational Excellence to impact performance, execution and results to impact performance, execution and results

• o Enhance Everyone’s Know-How and Know-WHOo Enhance Everyone’s Know-How and Know-WHO

The Purpose of BusinessThe Purpose of BusinessThere is Only One Valid Definition of Business

Purpose: To Create a Customer

Peter Drucker

A business that makes nothing but moneyis a poor kind of business.

Henry Ford – Founder Ford Motor Company

The Social Responsibility of Business is to Increase Profits

Milton Friedman, Economist

The Economics of Focusing onThe Economics of Focusing onEmployees 1Employees 1stst and Customers 2 and Customers 2ndnd

Treat customers like guests andemployees like people.

Tom Peters – Thought Leader, Author, Former McKinsey Director

RevenueRevenue

CustomerCustomerLoyaltyLoyalty

ProfitProfit

SatisfiedSatisfiedEmployeesEmployees

CustomerCustomerSatisfactionSatisfaction

LoyalLoyalEmployeesEmployees

Quality ofQuality ofService orService orProductsProducts

OrganizationOrganizationCulture,Culture,

HR Processes,HR Processes,Systems,Systems,

CorporateCorporateManagement,Management,

EtcEtc

The Revenue/Profit Chain

Lessons from an Ex-PatLessons from an Ex-Pat

o o Different Realities and Frames of ReferenceDifferent Realities and Frames of Reference

o Educate Yourself, Especially o Educate Yourself, Especially Basic PhrasesBasic Phrases

o Make an Effort to Learn about the Culture, People, other o Make an Effort to Learn about the Culture, People, other Norms - Then Be Agile, Resilient and AdaptNorms - Then Be Agile, Resilient and Adapt

o The Golden Rule and Being Respectfulo The Golden Rule and Being Respectful

o Value & Appreciate it all, the good and the frustrations – it o Value & Appreciate it all, the good and the frustrations – it will make you a better global executivewill make you a better global executive

o 95% of World Population would Trade Places with you in a o 95% of World Population would Trade Places with you in a SecondSecond