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International Fare Quoteusing FocalpointTM

Course Book

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4/07

International Fare Quote Using FocalpointTM Course Book, December 2005 1

Contents

Module 1: Plan International Travel .........................................1.1 Module Objectives .................................................................................................................... 1.2 IATA Areas............................................................................................................................... 1.2 Online Map and Atlas Information ........................................................................................... 1.3

Display a Map ....................................................................................................................... 1.3 Display an Atlas.................................................................................................................... 1.5

Passport, Visa, and Health Regulations .................................................................................... 1.6 Fare Quote PlannerTM................................................................................................................ 1.8

Galileo 360o Fares Assumptions ........................................................................................... 1.8 Price an Itinerary................................................................................................................... 1.8 Find Lowest Fare ................................................................................................................ 1.10

Summary ................................................................................................................................. 1.18 Module Review....................................................................................................................... 1.20

Module 2: Display an International Tariff ................................2.1 Module Objectives .................................................................................................................... 2.1 Display International Fares ....................................................................................................... 2.1

Validated Tariff..................................................................................................................... 2.2 Basic Tariff ........................................................................................................................... 2.4 Search Qualifiers................................................................................................................... 2.5

Tariff Details ........................................................................................................................... 2.11 Rule Information................................................................................................................. 2.12 Fare Details ......................................................................................................................... 2.16 Routing Fares ...................................................................................................................... 2.17 Booking Class Table ........................................................................................................... 2.17 Mileage Fares...................................................................................................................... 2.18 Mileage/Routing Fares........................................................................................................ 2.22

Neutral Units of Construction ................................................................................................. 2.23 Display a Tariff in NUCs.................................................................................................... 2.24

Currency Conversion .............................................................................................................. 2.24 International Tax Information................................................................................................. 2.25 Summary ................................................................................................................................. 2.26 Module Review....................................................................................................................... 2.27

Contents

2 International Fare Quote Using FocalpointTM Course Book, December 2005

Module 3: Sell International Flights.........................................3.1 Module Objectives .................................................................................................................... 3.1 Sell Non-Link and Display Option Link Carriers ..................................................................... 3.1

Determine Carrier Booking Participation ............................................................................. 3.2 Sell a Non-Link Carrier ........................................................................................................ 3.3 Sell a Display Option Link Carrier ....................................................................................... 3.4

Availability Search Qualifiers................................................................................................... 3.6 Combined Search Qualifiers ................................................................................................. 3.7

Display Availability with Airline Alliances............................................................................ 3.10 Display List of Airline Alliances ........................................................................................ 3.10 Display List of Airline Alliance Participants ...................................................................... 3.12 Display Preferred Availability for Airline Alliances .......................................................... 3.12

Display Availability with Connections ................................................................................... 3.13 Determine Connection Cities .............................................................................................. 3.13 Display Availability with a Double Connection ................................................................. 3.15 Display Minimum Connect Times ...................................................................................... 3.18 Display Maximum Allowable Ground Time ...................................................................... 3.21

Display Schedules................................................................................................................... 3.24 Display Schedule without Availability ............................................................................... 3.24 Display Schedule with Qualifiers ....................................................................................... 3.26 Display Schedule from Availability.................................................................................... 3.26

Sell an International Flight...................................................................................................... 3.29 Module Review....................................................................................................................... 3.33

Module 4: Price International Itineraries .................................4.1 Module Objectives .................................................................................................................... 4.1

Galileo 360o Fares Pricing Assumptions............................................................................... 4.2 Price International Itineraries................................................................................................ 4.2 Request Rules and Routes from a Fare Quote .................................................................... 4.10

Store Price............................................................................................................................... 4.14 Store Price as Booked ......................................................................................................... 4.14 Store Price with Modifiers .................................................................................................. 4.14

Fare Construction Principles................................................................................................... 4.16 Fare Quote Ladder .............................................................................................................. 4.17 Surface Sector ..................................................................................................................... 4.18 Higher Intermediate Point (HIP)......................................................................................... 4.19 Backhaul Check .................................................................................................................. 4.20 Circle Trip Minimum (CTM).............................................................................................. 4.21 Differential .......................................................................................................................... 4.23 Extra Mileage Allowance.................................................................................................... 4.24 Mileage Surcharge .............................................................................................................. 4.25 Side Round Trip.................................................................................................................. 4.26

Summary ................................................................................................................................. 4.28 Module Review....................................................................................................................... 4.29

Contents

International Fare Quote Using FocalpointTM Course Book, December 2005 3

Appendix A: Module Review Answers ...................................... A.1 Module 1: Plan International Travel ....................................................................................... A.1 Module 2: Display International Tariff ................................................................................... A.1 Module 3: Sell International Flights ....................................................................................... A.2 Module 4: Price International Itineraries ................................................................................. A.2

Appendix B: Case Studies ......................................................... B.1 Case Study A............................................................................................................................ B.1 Case Study B............................................................................................................................ B.3

Appendix C: International Fare Quote Quick Reference ......... C.1 Display an International Tariff................................................................................................. C.1

Request a Tariff Display ...................................................................................................... C.1 Modify a Tariff Display ....................................................................................................... C.1 Display Rule Information from Tariff Display .................................................................... C.2

Price International Itineraries................................................................................................... C.2 Price as Booked.................................................................................................................... C.2 Price at Best Fare ................................................................................................................. C.2 Name Select (N)................................................................................................................... C.2 Segment Select (S) ............................................................................................................... C.3 Passenger Type Code (PTC) ................................................................................................ C.3 Fare Identification Code (FIC ) ........................................................................................ C.3 Booking Identification Code (BIC .).................................................................................... C.3 Stopovers (SO) and Connections (X)................................................................................... C.3 Future Ticketing Date (:DDMMM) ..................................................................................... C.4 Tax Exempt (:TE) ................................................................................................................ C.4 Penalty/Advance Purchase/Minimum Stay.......................................................................... C.4 Combine Pricing Modifiers.................................................................................................. C.4 Display Rule Information from Fare Quote ......................................................................... C.4

Fare Rules ................................................................................................................................ C.5

Appendix D: Additional Concepts ............................................. D.1 Apollo® On-line References..................................................................................................... D.1 Unsaleable Fares ...................................................................................................................... D.3 Linear Fare Calculation Practice.............................................................................................. D.5 Decode Linear Fare Construction ............................................................................................ D.7

Mileage Surcharge Bands .................................................................................................... D.8 Create Zero Pricing Record.................................................................................................... D.10

Fare Calculation and Conversion Process ......................................................................... D.14

Contents

4 International Fare Quote Using FocalpointTM Course Book, December 2005

Appendix E: Pre-Course and Post-Course Assessments ......... E.1 Pre-Course Assessment.........................................................................................................E.3 Post-Course Assessment .......................................................................................................E.5

Appendix F: International Fare Quote Course Evaluation .........F.1

Appendix G: Glossary ................................................................ G.1

Appendix H: Additional Fare Quote Planner Functions .......... H.1 FQP with Modifiers ................................................................................................................. H.1

Booking Code ...................................................................................................................... H.2 Cabin Class .......................................................................................................................... H.2 Carrier .................................................................................................................................. H.3 Connection ........................................................................................................................... H.3 Fare Break Point .................................................................................................................. H.3 Fare Identification Code ...................................................................................................... H.4 Fare Type ............................................................................................................................. H.5 Future Ticketing Date .......................................................................................................... H.6 Global Indicator ................................................................................................................... H.6 Passenger Type Code........................................................................................................... H.6 Point of Sale and Ticketing.................................................................................................. H.7 Rule Restriction ................................................................................................................... H.8 Surface Sector ...................................................................................................................... H.8 Tax Exempt.......................................................................................................................... H.8 Travel Date........................................................................................................................... H.9 Combine Modifiers .............................................................................................................. H.9

Update FQP Request.............................................................................................................. H.10 Change Header Line .......................................................................................................... H.10 Follow-on Entries............................................................................................................... H.11

Display Linear Fare Quote..................................................................................................... H.15 Display Rules ......................................................................................................................... H.16

Rules Summary .................................................................................................................. H.17 Fare Notes .......................................................................................................................... H.18 Fare Rules Paragraphs........................................................................................................ H.19

International Fare Quote Using FocalpointTM Course Book, December 2005 1.1

Module 1: Plan International Travel

Welcome to the Apollo® system International Fare Quote (IFQ) class. Galileo 360o Fares provides quick and accurate pricing of international itineraries containing multiple air segments. The Galileo 360o™ Fares database is updated three times a day, Monday through Friday, (once a day Saturday and Sunday) with data from the Airline Tariff Publishing and once a day from SITA. Apollo provides you with the most up-to-date fares at all times.

This class provides you with tools to plan international travel for your customer, view international fares, and to create and price international PNRs. Hands on exercises and module reviews are based on international travel scenarios. Later, back in the office, you can refer to this Course Book to help you remember what you practiced in this class.

Upon completion of this class, you will be able to complete an international air booking using the following steps:

1. Plan international travel using Apollo tools such as maps and Timatic.

2. Display an international tariff to view fares that that meet your customer’s requirements for international travel.

3. Interpret international fare and rule information.

4. View international flight availability and schedules.

5. Sell international flights and create a PNR.

6. Price the itinerary and store the price in the PNR.

In addition, you will learn how to locate international formats and information in Apollo online HELP.

Throughout the course you can practice what you’ve learned directly in Apollo using hands-on exercises and module reviews.

The Course Book modules are:

1. Plan International Travel.

2. Display an International Tariff.

3. Sell International Flights.

4. Price International Itineraries.

The Course Book appendices are:

A. Module Review Answers.

B. Case Studies.

C. Format Quick Reference.

D. Additional Concepts.

E. Pre- and Post- Course Assessments.


1.2 International Fare Quote Using FocalpointTM Course Book, December 2005

F. Course Evaluation.

G. Glossary.

H. Additional Fare Quote Planner Functions

IATA, the International Air Transport Association, is the membership association for international and domestic scheduled airlines. IATA standardizes rules, regulations, and interline procedures for the airline industry.

In this module we will identify IATA areas and online Apollo resources that will assist you in planning your customer’s international itinerary.

Module Objectives

Upon completion of this module you will be able to:

• Identify IATA Areas.

• Use Apollo map and atlas information.

• Request passport, visa, and health regulations.

• Use Fare Quote Planner to fare quote an international itinerary without selling flights.

IATA Areas S*TLQ/INFO-IATA AREAS

For the purpose of international pricing, IATA divides the world into three distinct areas: Area 1, Area 2 and Area 3. Direction of travel through these areas can affect fare construction for an international airline ticket. In Apollo, the booking class table for an international fare may refer to these areas.



The following map shows the IATA Areas.

The following table lists the IATA areas.

This IATA area: Includes:

1 North, Central and South America, including Greenland, Hawaii, Caribbean islands, Bermuda, and Midway islands.

2 Iceland, all of Europe including Russian Federation west of the Ural Mountains, Africa, Middle East, Asia west of and including Iran. Dividing line between Area 2 and Area 3 is Ural Mountains.

3 Asia east of Ural Mountains, Australia and New Zealand, South Pacific Islands.

Online Map and Atlas Information HELP MAP

There may be an occasion when your customer’s destination is unfamiliar to you. In this situation you may want to refer to a map or atlas. Apollo provides easy access to country maps and atlas information. For instance, your customer needs to travel to Cameroon, and is unsure what airport to fly into or where Cameroon is located. Online maps in Apollo can help you answer your customer’s questions and plan their trip.

The function identifier to display map information is: S*MAP

Display a Map

You can easily display a country map to quickly locate cities.

To display a map of a country, use the following format.

S*MAP/CAMEROON



Display an Atlas

The atlas helps you find an airport three-letter code and the correct spelling of an unfamiliar city.

To find the nearest airport, use the following format.

S*MAP/ITALY-PPPP

(PPPP = first letter of city name)

Hands-on

Use Apollo to perform the following tasks. Then write the format in the space provided.

1. Request a map for Australia.

Format: ___________________________________________________

2. What is the closest airport to Potsdam, Germany?

Answer: __________________Format: __________________________

Passport, Visa, and Health Regulations HELP TIMATIC

International travelers usually need to show proof of citizenship when entering another country. Each country has its own governmental regulations concerning passports, visas, and health requirements.

Through Timatic, Apollo provides online access to these regulations. Timatic is an automated version of the Travel Information Manual. It is available to you through Apollo’s link to SITA (Société Internationale de Télécommunications Aéronautiques).

The function identifier for Timatic is: TI-

When a customer is traveling to a foreign destination, use Timatic to request passport, visa and health requirements.

To request visa and health information, use the following steps.

1. Type TI- and press Enter.



The Timatic Mask Entry Formats menu appears.

2. To display the visa and health information mask, tab to the TI-MA

prompt and press Enter.

The Timatic visa and health information mask appears.

3. Tab to each of the following fields and type either the two-letter country

code or the three-letter airport code: - Nationality - Embarkation city - Destination. Note: Destination should include all cities where your customer will

leave the airport.

4. Press Enter.

The selected country requirements appear.



Fare Quote PlannerTM HELP FQP

Fare Quote PlannerTM is a tool that enables you to obtain a fare quote for a proposed international itinerary without selling flights. You can view a range of fares from the most expensive to the lowest.

Note: You can also use Fare Quote Planner (FQP) for North American itineraries. FQP does not display private fares.

It is important to remember that, since you are not booking any flights in Apollo®, Fare Quote Planner does not check for available classes of service.

This section covers the following topics:

• Galileo 360o Fares assumptions.

• Price an itinerary using Fare Quote Planner.

• Use Fare Quote Planner to find the lowest fare.

Note: Appendix H contains additional Fare Quote Planner functions.

Galileo 360o Fares Assumptions

When using Fare Quote Planner, Galileo 360o Fares assumes that:

• Travel is for today.

• All points are stopovers.

• All segments are in the same class of service.

• You are selling and issuing the ticket in the city of fare quote (assumed city).

• Both carrier specific and IATA fares are candidates for fare quotes.

Price an Itinerary

When you request fares for an itinerary using Fare Quote Planner, the following types of fares can appear: first class, business class, normal economy fare, Eurobudget, excursion, PEX, Super PEX, APEX, Super APEX, or the lowest fare.

Fare Quote Planner allows you to use a maximum of 16 city/airport codes or 15 segments in the format. If you use airport codes, Galileo 360o Fares includes airport fares for the fares quoted. If you use city codes, Galileo 360o Fares includes city fares for the fares quoted.

Note: If you use more than nine city/airport codes, you must also include booking codes in the format.

The function identifier for Fare Quote Planner is: FQP



To price an international round-trip itinerary, type FQP followed by the origin city/airport code, departure date, destination city/airport code, return date, origin city/airport code and press Enter.

Example

FQPJFK13OCTCDG15OCTJFK

The following screen appears.

The following table lists the components of the FQP response and line 1.

Component Description

FQPJFK13OCTCDG15OCTJFK Format entry.

* FARE (USD) Total fare and currency code. Note: Currency code based on workstation location/point of sale.

* PSGR DESC Passenger type code.

* TAX INFO Tax information.

01 Fare quote line number.

FRT First class, round trip.

10923.62 Total fare.

ADT Passenger identification code. ADT = Adult

INCL TAX Fare includes tax. NOT APPL = No taxes apply. EXEMPT = Applicable taxes exempted. INCL TAX = All taxes included.

* SELECTION OF CARRIERS MAY VARY FARE

Agent alert.



The following table lists the most frequently used follow-on formats.

To access: Use this format:

Linear for fare on line 2 FQP*2

Last FQP display FQP*

Quote components for fare on line 5 FQN3

FQP itinerary FQPD

Hands-on

Use Apollo to perform the following task. Then write the format in the space provided.

Request a fare quote from Seattle to Tokyo on the 2nd of next month and returning to Seattle on the 10th of next month.

Format: ___________________________________________________

Find Lowest Fare

With Fare Quote Planner, you can replace FQP with FQQ to receive a quote of the lowest fare only.

Example

FQQYYZ18OCTCDG25OCTYYZ+AC

The lowest fare quote appears.

With the FQQ format, you can:

• Use pricing modifiers and follow-on entries.

• Display the linear and the rules.

The entries are the same as the entries for the FQP format.

Note: For additional information on Fare Quote Planner see Appendix H.



Summary

In this module you learned how to:

• Identify IATA Areas.

• Use Apollo map and atlas information.

• Request passport, visa, and health regulations.

• Use Fare Quote Planner to fare quote an international itinerary without selling flights.



Module Review

Use Apollo to answer the following questions. Then write your answers in the space provided.

1. Your customers are traveling from Canada to Africa. They are starting their travel in Area ______.

They are traveling to Area _____.

2. Your customer is a U.S. citizen traveling from Los Angeles to Madrid. She plans to purchase her return ticket in Spain and would like to stay for 2 months.

a. Does she need a visa? ___________________________________________________________

b. What other requirements should your customer be aware of? _____________________________

3. You have a customer traveling to Nairobi, Kenya. What vaccinations does he need?

Answer: __________________________________________________________________________

4. Your customers want to visit Palamos, Spain. What airport should they fly into?

Answer: _________________________________________________________________________

5. What entry would you use to display a map of New Zealand?

Format: _________________________________________________________________________

6. Use Fare Quote Planner to fare quote this itinerary: From New York on the 22nd of next month to Rome and returning to New York on the 29th of next month.

Format: _________________________________________________________________________


Module 2: Display an International Tariff

Galileo 360o Fares™ provides an international tariff that includes fares and rules. The Galileo 360o Fares database updates several times a day every day.

Module Objectives

Upon completion of this module, you will be able to:

• Display international fares.

• Display tariff details.

• Describe neutral units of construction.

• Convert currency.

• Determine international taxes.

Display International Fares HELP TARIFF

The Apollo® system makes several assumptions when you display an international tariff. You can override these assumptions by including qualifiers in your request to match your customer’s needs.

When you request an international tariff, Apollo displays:

• Adult normal and special fares.

• Fares open for sale on the current date.

• Fares valid for travel on the requested travel date with seasons validated.

• Fares in the currency of the origin city.

• Fares for all participating carriers in an unbiased order.

• Fares in low-to-high order based on round-trip totals.

• Fares for both one-way and round-trip.

• Fares for all global indicators.

If multiple carriers have the same fare value, the carriers appear in random order.

Note: The tariff display does not include taxes for international fares.



There are two types of tariff displays you can choose to meet your customer’s needs:

• Validated

• Basic

This section explains how to use both types of displays.

Validated Tariff HELP TARIFF-VALIDATED

A validated international tariff displays fares applicable only to the travel dates included in the request. When you display a validated tariff, you immediately eliminate fares that do not meet requirements, such as prohibited travel dates, seasonality, and minimum/maximum stay requirements.

The function identifier to display a validated tariff is: $DV

Display a validated tariff when you are shopping for fares in a given market for specific travel dates. You can request a validated tariff for either round-trip or one-way fares.

Round-trip validated tariff display

To display a round-trip validated tariff, type $DV followed by the travel dates and city pair.

Example

$DV11OCT17OCTYYZPAR

The validated tariff appears.



The following table describes the validated tariff display header information.


FARES LAST UPDATED 04OCT 12:22PM

Date and time of most recent tariff update.

$DV11OCT17OCTYYZPAR YTO-PAR TUE-11OCT05 AC

International validated tariff format. Origin, destination, departure day, departure date, and carrier code.

MPM 4486 AT Mileage and global indicator.

TAXES/FEES NOT INCLUDED Fares do not include taxes or fees.

PUBLIC FARES Fares are public, not private, fares.

SEASONALITY/PROHIBITED TRAVEL DATES/DAY-OF-WEEK VALIDATED

Completed tariff validation activities.

The following table lists the column headers and their description.

Column header Description

CX Carrier

FARE CAD Fare and currency code

FARE BASIS Fare basis code

C Booking class code

AP Advance purchase requirement

MIN/MAX Minimum and maximum stay requirements

SEASONS… Seasonal restrictions

MR Mileage/routing indicator

GI Global indicator

DT Day/time flight restrictions

The following table lists the components of line 1 of the display.


1 Tariff display line number.

TS Two-character airline code.

511.00R Total CAD fare. Letter R after fare indicates fare applies only to round-trip itinerary. Fares without the R are valid only for one-way trips.

XQXCS Fare basis code.

X Booking class code.

+ View rule paragraph for advance purchase requirement.




Blank Minimum and maximum stay requirement. Can include day-of-week indicator as well as number of days.

10OCT5-31OCT5 Effective dates for outbound travel.

R Fare based on routing.

AT Direction of travel over Atlantic Ocean.

D Day-of-week restriction.

One-way validated tariff display

To display a one-way validated tariff, type $DV followed by the departure date and city pair.

Example

$DV29SEPYYZCDG

The validated tariff appears. Since the tariff was validated, only one-way fares appear.

Basic Tariff HELP TARIFF-BASIC

A basic international tariff displays all published fares between two cities without validating the travel dates. This type of a tariff display is useful for customers with flexible travel plans.

The function identifier to display a basic tariff display is: $D

To display a basic tariff, type $D followed by the estimated departure date and city pair.

Example

$D15OCTSFOTYO



The basic tariff display appears.

Note: If you do not include a date in a basic tariff display request, Apollo assumes today as the departure date.

Hands-on


1. Request a validated tariff display from your classroom city to Paris leaving the 18th of next month and returning the 25th of next month.

Format: ____________________________________________________

2. What is the least expensive fare published in that market?

Format: ____________________________________________________

3. Is it a mileage, routing, or mileage/routing fare?

Answer: ___________________________________________________

Search Qualifiers HELP TARIFF-MODIFIERS

When Apollo displays a tariff, it shows normal and special adult fares. You can customize a tariff request to view only the fares that pertain to your customer. For example some carriers publish fares for student travel. If you request a tariff display using the search qualifier for student fares, only student fares appear.

This section describes how to use the following types of search qualifiers to customize a tariff display.

• Fare category

• Fare type

• Currency



• Global indicator

• Combined qualifiers

Fare category

Apollo displays fares in categories other than just normal and special adult fares. Examples would be government, youth, child, and special international fares such as round-the-world fares.

To include a category with a basic tariff request, type $D followed by the date, city pair, dash (-), and the fare category code.

Example

$D16NOVNYCLON-SEN

The tariff appears including only senior fares.

Note: Passenger Type Code (PTC) for pricing appears under each fare.

The following table lists the most common fare categories.

Use this fare category: To view these fares:

CMP Companion

CTZ Category Z

EXA Excursion adult

EXB Excursion child, and infant

EXC Excursion child

EXI Excursion infant

FED Federal government

GOV Government

GRP Group

MIL Military

NLX Normal/special adult



Use this fare category: To view these fares:

NLA Normal adult

NLB Normal adult, child and infant

NLC Normal child

NLI Normal infant

NXB Special adult, child and infant

NXC Normal/special child

NXI Normal/special infant

PRI Private. Both private and public fares appear. Must follow other fare categories in entry.

RTW Round the world

SEN Senior citizen

YTH Youth

Round-the-World Fare Category

Round-the-world is a fare category that allows travel in a continuous eastbound or westbound direction, commencing from and returning to the same point via both the Atlantic and Pacific oceans. These fares do not auto price in Apollo, but you can display them in a tariff display.

Use round-the-world fares for customers who travel over both the Atlantic and Pacific Oceans. For instance, your customer is traveling from New York to Brussels to Hong Kong and back to New York.

To request round-the-world fares in a basic tariff request, type $D followed by the date, city pair, and -RTW.

Example

$D16NOVSEASEA-RTW

The round-the-world tariff display appears.



Child and Infant Fare Categories

The tariff display contains published child and infant fares. For unpublished child and infant fares, you can check rules to see if a child/infant discount applies and calculate the percentage of the discount.

To display published child and infant fares, type $D followed by a date, city pair, and the -EXB fare category.

Example

$D16NOVJFKPAR-EXB


Note: PTC: INF indicates that you must use *INF to use this fare in pricing an air segment.

Hands-on


1. Mrs. Miller would like to travel on the 15th of next month between Minneapolis and Zurich. Mrs. Miller is traveling on government business. Request a basic tariff display for government fares.

Format: ____________________________________________________

2. Access round-the-world fares for 10th of next month traveling to and from San Francisco.

Format: ____________________________________________________

Fare type

The fare type qualifier displays fares that apply to the travel requirements. For example, your customer’s policy is to travel only in business class for international flights. You would want to see only business class fares. The fare type modifier removes all other fares from the tariff display.

To access a tariff for a specific fare type, type $D followed by pillow ( ) and the fare type code.



Example

$D15AUGATLMNL C

The tariff appears with only business class fares.

The following table lists the fare types.

Use this code: To view these fares:

F First class

C Business class

Y Normal economy

PEX Public excursion

APEX Advance purchase excursion

EXCN Excursion

Hands-on


Request a basic tariff for only first class fares from Halifax, Nova Scotia to Rio de Janeiro on the 6th of next month.

Format: ________________________________________________

Currency

The currency qualifier displays fares in a specific currency. For example, your customer will be paying for his ticket in British Pounds. You would want to see only fares in British Pounds. The currency modifier displays all fares in the currency you specify.

To access a basic tariff for a specific currency, type $D followed by colon (:) and the currency code.

Example

$D15AUGLHRAMS:GBP



The tariff appears with fares in British pounds.

Global indicator

You may request published fares based on direction of travel using a global indicator. Use global indicator codes to search for fares that have specific directions of travel in a given market. For example, your customer is traveling from Cleveland to Bombay and prefers to travel over the Pacific versus the Atlantic Ocean, because he would like to stop in Hawaii.

To include a global indicator with a basic tariff request, type $D followed by the departure date, city pair, colon (:), and the global indicator.

Example

$D25AUGCLEBOM:PA

The tariff appears with fares only via the Pacific.

Hands-on


Request a basic tariff display from New York to Singapore over the Atlantic Ocean (AT) for the 16th of next month.

Format: _____________________________________________________



Combined qualifiers

You can combine qualifiers to narrow the fare search request further. You can combine them in any order (unless you are using the -PRI modifier which must always appear last).

To combine qualifiers, type the tariff format followed by a combination of any qualifiers.

Example

$D16AUGCHISIN+NW C:PA

The tariff display appears with business class fares over the Pacific on Northwest.

The following table lists additional examples of qualifier combinations.

To display fares by: Use this format:

Carrier and global indicator $D15NOVCLESGN+NW:PA

Fare type and carrier $D8SEPYULLHR B+AC

Fare category, carrier, and global indicator $D3MAYNYCLON-MIL+UA:AT

Tariff Details

Tariff details provide additional information to help you determine routing, mileage surcharges, booking class and general rule information.

This section includes information on how to display:

• Rule information.

• Fare details.

• Routing fares.

• Booking class table.

• Mileage fares.

• Mileage/routing fares.



Rule Information HELP TARIFF-RULES

Fare rules provide you with specific restrictions and policies regarding a selected fare from the tariff display.

The function identifier to display rules from a tariff is: $V

Rule summary

The rule summary includes key rule subjects and a brief synopsis of the rule provisions for a fare. Display a rule summary from a tariff display when you want to see an overview of the fare restrictions and policies.

To view the rule summary of a fare, type $V followed by the tariff line number of the fare, slash (/), and the letter S.

Example

$V3/S

The rules summary for the fare on line 3 of the tariff appears.

Note: To view the rest of the summary, type MD (Move Down) and press Enter.

Hands-on

Use Apollo to perform the following tasks. Then write the formats in the space provided.

1. Display a validated tariff from Washington DC to San Jose, Costa Rica for the 3rd of next month and returning on the 10th of next month on Lacsa.

Format: ____________________________________________________

2. Display a rules summary for the fare on line 5.

Format: ____________________________________________________



Rule subjects

Rule subjects provide detailed information about rule provisions associated with a fare. You can use numbers or abbreviations to reference a specific subject. Use a rule subject when you need to know details about the rule provisions, such as allowable stopovers, refund policy, or penalties on changes.

The following table lists the rule subject numbers, abbreviations, and titles.

Number Abbreviation Subject

0 APP Application 1 WHO Eligibility 2 DAY Day/time 3 SEA Seasons 4 FLT Flight application 5 ADV Advance reservation/ticketing 6 MIN Minimum stay 7 MAX Maximum stay 8 STP Stopovers 9 TRF Transfers 10 CMB Combinations 11 B/O Blackouts 12 SUR Surcharges 13 ACC Accompanied 14 TVL Travel restrictions 15 TKT Sales restrictions 16 CHG Penalties 17 HIP Higher intermediate point/ mileage 18 END Ticket endorsement 19 CHD Children 20 N/A Tour conductor 21 AGT Agent discount 22 DSC Other discount 23 MIS Miscellaneous 25 FBR Fare by rule 26 GRP Groups 27 N/A Tours 28 N/A Visit country 29 DEP Deposits 31 VOL Voluntary changes 35 NET Negotiated fares



To view a rule subject, use the following steps.

1. Request a rule menu by typing $V followed by the line number of the tariff.

Example

$V5

The rule menu appears.

2. Type $V followed by a slash (/) and the rule subject number.

Example

$V/8

Rule subject 8 (Stopovers) for the fare on line 5 of the tariff display appears.

Note: If you know the rule subject you wish to view you can view it directly from the tariff display. Example: $V5/STP or $V5/8

To display more than one subject, separate each subject number with end item (+).

Example

$V5/8+10+11



Full rule display

The full rule display shows all rules filed by a carrier for a specified fare. It contains all rule details that the summary does not include. For instance, you may need more penalty information than what appears in the summary. Use the full rule display when you need more detailed information on the entire rule.

To view a full rule display, type $V followed by the line number of the fare, slash (/) and the word ALL.

Example

$V5/ALL

Full date display

The full date display shows all date data filed by a carrier for a specified fare. It contains all date details that the summary does not include. Use the full date display when you need more detailed information on the rule dates.

To view a full date display, type $V followed by the line number of the fare, slash (/) and the word DATE.

Example

$V5/DATE

Full discount display

The full discount display shows all discount data filed by a carrier for a specified fare. It contains all discount details that the summary does not include. Use the full discount display when you need more detailed information on the rule discounts.

To view a full discount display, type $V followed by the line number of the fare, slash (/) and the word DISC.

Example

$V5/DISC

Hands-on


1. Display a basic tariff between Los Angeles and Moscow on Aeroflot for the 24th of next month.

Format: ______________________________________________

2. From the above tariff display request a rule menu for the fare on line 4.

Format: _____________________________________________



3. View rule subject 5 (advance reservations/ticketing) from the rule menu.

Format: ______________________________________________

4. Your customers are traveling from Toronto to Lima on the 10th of next month and returning on the 15th of next month. Request a validated tariff display.

Format: ______________________________________________

5. From the above tariff display, request a rules summary for the fare on line 1.

Format: ______________________________________________

6. View rule subject for penalties (CHG) for the fare on line 1.

Format: ______________________________________________

Fare Details From the basic tariff display only, you can view fare details for a selected fare to determine restrictions such as first and last travel and ticketing dates and fare construction.

The function identifier to display fare details is: FD

To display fare details, type FD followed by the line number of the fare from the tariff display.

Example

FD1

Fare details for the fare on line 1 appear.



Routing Fares Routing fares are based on routes that a carrier allows a passenger to travel for that fare. The traveler must follow the route of travel as published. The routing display shows valid connecting points between the origin and destination for a specific fare from the tariff display.

The function identifier to display a routing is: $LR

Request a routing display when you need valid connecting points and permitted carriers for booking an itinerary that includes a routing fare.

To request a routing display, type $LR followed by the line number of the fare from the tariff display.

Example

$LR3

The routing appears for British Airways from line 3 of the tariff display.

Hands-on


1. Ms. Brown wants to travel from Phoenix to Nice, France on British Airways the 22nd of next month. Display a basic tariff.

Format: _________________________________________________

2. Display the routing for a routing fare.

Format: _________________________________________________



Booking Class Table

When booking an international itinerary, you frequently will sell more than one carrier. You will need to consider class, routing, and carriers. The booking class table indicates the class of service in which to sell flights that connect to the prime carrier.

Note: Prime carrier (or validating carrier) refers to the carrier that owns the fare.

When the carrier with the selected fare does not offer nonstop or direct service between the city pair, you can view the booking class table to determine the booking code for the carrier that flies the portion of the itinerary not flown by the prime carrier.

The function identifier to display a booking class table: $LB

To display a booking class table, type $LB followed by the line number of the fare from the tariff display.

Example

$LB3

The booking class table appears for the British Airways fare on line 3 of the tariff display.

Note: You can also view the booking class table for the secondary carrier on line 3 of the tariff display. Example: $BL3/AA



Mileage Fares

A mileage fare is a fare based on mileage and the traveler must stay within the maximum permitted mileage or surcharges of up to 25% apply. Maximum permitted mileage is calculated from origin to destination.

Mileage surcharge band

When you use a mileage fare, Galileo 360o Fares determines a maximum permitted mileage. If your customer wishes to make multiple stops or connections, they may go over the maximum permitted mileage.

A mileage surcharge is a percentage of the fare added to the fare when the total flown mileage exceeds the maximum permitted mileage. This amount can be in increments of 5 percent up to 25 percent of the mileage. For example, if your customer is 10% over the maximum permitted mileage, the fare will be 10 percent higher than the published fare.

The function identifier is to determine mileage: $LM

The following screen is a tariff display from Atlanta to Frankfurt, Germany for August 15.

To determine the mileage surcharge, type $LM followed by the line number of the fare.

Example

$LM1



The mileage surcharge screen appears.

Mileage calculation

When planning an international itinerary, your customer may request specific stopovers or connection cities. Each time your customer makes a stop, Galileo 360o Fares recalculates the miles flown according to the traveler’s route. You will need to be able to calculate ticketed point mileage (TPM) and determine the best and most economic way for your customer to travel.

To determine mileage surcharges type the $LM format followed by a slash (/), either airport or city codes separated by a slash and press Enter.

Example

$LM/SEA/HOU/DFW/LON

The maximum permitted mileage with applicable surcharge appears.



The following table lists the components of line 4 (LON) of the mileage calculation.

Column header Line 4 component Description

CTY LON City code from format

No header 2 IATA area

DC AT Global directional component

TPM 4747 Total permitted miles between city pair

CUM 6863 Cumulative total permitted miles

MPM 5746 Maximum permitted mileage allowance

GI AT Global indicator

LVL 20M Cumulative MPM over MPM allowance. 20% surcharge applies.

LWL 256 Number of miles by which itinerary missed next lower mileage surcharge band.

HGL 32 Number of ticketed point miles remaining until next surcharge level is reached.

REMARKS EXCEPTION Special mileage provisions applicable for city pairs

The agent alert appears: CARRIER SPECIFIC EXCEPTIONS EXIST FOR CU/RG/PZ/LR/JJ/DE/DL/AC/AA/SN/LA

Carrier specific exceptions

Some carriers have filed exceptions with IATA to the maximum permitted mileage.

To view carrier specific information add the following to your original $LM entry: slash (/) followed by the two-character carrier code.

Example

$LM/SEA/HOU/DFW/LON/AA




The itinerary is not subject to the 20% surcharge on American Airlines. This is because American has a hub in DFW and does not fly non-stop from Seattle to London. To be competitive, American makes the exception and absorbs 10% of the surcharge, and the customer pays the other 10%.

Hands-on


1. Mr. and Mrs. Smith want to travel from Albuquerque to Seoul on the 18th of next month. They prefer a low fare and would like to fly American Airlines across the Pacific. Display the basic tariff.

Format: ____________________________________________

2. Display the rule summary for the least expensive mileage fare.

Format: ____________________________________________

3. Determine the mileage surcharges for the above fare.

Format: ____________________________________________

4. Determine the booking class for this fare.

Format: ____________________________________________

5. Calculate mileage for the following route: Dallas to London via Atlanta.

Format: ____________________________________________

6. Request carrier specific exceptions for Delta.

Format: ____________________________________________________



Mileage/Routing Fares

Mileage/routing fares are a combination of both routing and mileage. They require a traveler to travel through certain connection points and to travel less than the maximum permitted mileage.

The following screens show a tariff display from Los Angeles to Nairobi for August 15.

Line 9 of the tariff display shows a mileage/routing fare (MR).

To request a routing for a mileage/routing fare, type $LR and the line number of the fare.

Example

$LR9



A routing appears for the Brussels Airlines fare on line 9 from Los Angeles to Nairobi.

Hands-on

1. Your customer would like to travel from Montreal to Hong Kong the 21st of next month on Delta. Request a basic tariff.

Format: _____________________________________________

2. Request routing information for the least expensive fare on Delta.

Format: _____________________________________________

Neutral Units of Construction

Neutral Units of Construction are used when a journey requires the combination of local currency fares on the same ticket. Local currencies are converted to a Neutral Unit of Construction (NUC) by dividing the published local currency by the IATA Rate of Exchange (ROE). The ROE is based on an average rate of exchange to the U.S. Dollar and is established once every three months. The rate takes effect on January 1, April 1, July 1, and October 1 and remains in effect for a three-month period.

When you request a tariff, fares appear in the currency of the country of origin. If your customer is purchasing a ticket in another country, you convert the fare to the currency of the country where the customer is buying the ticket using the Bankers Selling Rate (BSR).



Display a Tariff in NUCs

When you display a fare for a city pair that is originating outside of the United States, fares appear in the originating country’s selling currency.

To request a NUC tariff display, type $D, outbound travel date, and city pair followed by :NUC.

Example

$D15AUGLONLIS:NUC

The tariff appears in NUCs.

Currency Conversion You can use Apollo to view currency for different countries, to view exchange rates, and to convert one currency into another.

The following table lists frequently used currency display formats.

To display: Use this format:

Currency name, code, and country name for Spain S*COU/SPAIN S*COU/ESES

Currency code for Portugal using a city code FZS.LIS

Exchange rate for USD (using Bank Selling Rate) FZSUSD

The following table lists frequently used currency conversion formats.

To convert: Use this format:

Fare on line 2 of international tariff display using Bankers Selling Rate.

FZS2

Fare on line 2 of international tariff display into another currency using Bankers Selling Rate.

FZS2EUR

$500 USD into AUD using Bankers Buying Rate FZBUSD500.00AUD

IATA rate of exchange for Canadian dollars FZICAD



Currency amounts appear rounded to the nearest dollar. If you want an exact amount, add /U (for un-rounded).

Example

FZSUSD500.00JPY/U

International Tax Information HELP INTERNATIONAL-TAXES

You can also look up international tax information. The following table lists frequently used formats.

To view: Use this format:

List of countries who provide tax information $TAX

Tax table for Barbados $TAX-BB or $TAX-BARBADOS



Summary

In this module you learned how to:

• Display an international tariff.

• Display rules and routes from a tariff.

• Describe neutral units of construction.

• Convert currency.

• Determine international taxes.



Module Review

Use Apollo to answer the following questions. Then write your answers in the space provided.

1. Your customer is a government employee and needs to travel from Miami to Sao Paulo the 1st of next month. What entry would you use to find the lowest fare?

Format: _______________________________________________________________________

2. Mr. Rose, a corporate customer, wants a price flying business class from Cleveland to Tokyo on American Airlines or United. He is traveling the 25th of next month.

Format: _______________________________________________________________________

3. Display a basic tariff from St. Louis to Mumbai (Bombay) for the 19th of next month, flying over the Pacific Ocean.

Format: _______________________________________________________________________

4. What is the least expensive military fare for travel from Raleigh, North Carolina to Paris on the 21st of next month?

Format: _______________________________________________________________________

5. Mrs. Connor and her two children under 12 would like to travel the 23rd of next month from New York to Frankfurt and return on the 30th. Request a validated tariff for child excursion fares only.

Format: _______________________________________________________________________

6. Your customer wants to travel on 12th of next month between Santa Barbara, California and Santiago, Chile on American Airlines. He wants to return on the 25th of next month.

a. Request a basic tariff display.

Format: _______________________________________________________________

b. Is the fare on line 1 based on mileage or routing?

Answer: _______________________________________________________________

c. Based on your answer above, how do you display the mileage surcharge bands and/or the routing?

Format: ________________________________________________________________

7. Your customers, Helen and Charlie Ross, are planning to travel six months from today in business class from Buffalo to Paris on Air France. Request a basic tariff.

Format: ____________________________________________________________________



8. Mark and Julie Duffy want you to locate a low fare between Seattle and Jakarta for the 15th of next month.

a. Request a basic tariff.

Format: _________________________________________________________________

b. Since the fare on line 2 is a routing fare, what airlines can they fly between Seattle and Los Angeles?

Format: _________________________________ Airlines: ________________________

c. Are any stopovers allowed?

Format: _________________________________ Yes or No: ______________________

d. Is there a last ticketing date for this fare?

Format: _________________________________ Yes or No______________________



Notes


Module 3: Sell International Flights

This module highlights carrier availability and schedules as they relate to selling international air travel for your customer. Once you have displayed the fare rules, you are ready to view availability and sell international flights.

Module Objectives Upon completion of this module you will be able to:

• Sell non-link and Display Option link carriers.

• Display availability using search qualifiers.

• Display availability with airline alliances.

• Display availability with connections.

• Display carrier schedules.

• Sell an international flight.

Sell Non-Link and Display Option Link Carriers HELP AVAILABILITY

Carriers offer their flights and services through the Apollo® system at different participation levels. Different participation levels affect how you sell an international flight.

This section covers how to sell:

• Non-link carriers.

• Display Option link carriers.

Note: Inside Availability® and Inside Link® carrier international selling procedures are the same as North American procedures.



Determine Carrier Booking Participation

Some participating carriers in Apollo offer booking capabilities without access to current availability. Booking participation level also affects other carrier services, such as wheelchair requests.

The following table lists the carrier participation levels and their availability symbols in Apollo.

Participation level Symbol Key attributes

Inside Availability®

+ • Apollo availability reflects actual inventory.

• Segment automatically sells through link. • Asterisk (*) appears at end of sold

segment, guaranteeing that seat. • Carrier returns acknowledgement.

Last Seat SellTM * • Apollo availability reflects last seat in actual inventory.

• Segment automatically sells through link. • Asterisk (*) appears at end of sold

segment, guaranteeing that seat. • Carrier reduces seats in Apollo at sell

entry. • Carrier returns acknowledgement.

Display Option • Carrier’s database is available through Apollo.

• Carrier does not guarantee seats unless sold through link.

Positive Acknowledgement

: • Carrier returns a record locator to the PNR after end transaction. Caution: We recommend that you sell these carriers by requesting seat on a need (NN) basis.

Non-Link Vendor N/A • Carrier does not send an unable message if seats are not available. Caution: We recommend that you sell these carriers by requesting seat on a need (NN) basis.



Sell a Non-Link Carrier

When requesting availability on non-link carriers, Apollo does not show actual seat availability. When you sell a non-link carrier, the carrier does not send an unable message if the seat is not available. Sell these carriers on a need basis.

The absence of a symbol in Apollo availability indicates a non-link carrier. When requesting space on one of these carriers, do not issue the ticket until you have confirmed space.

To sell a flight on a non-link vendor use the following steps.

1. Sell the flight.

2. Change the segment status to need (NN).

3. End transact the PNR.

If the segment status changes to KK, you change the status to HK (holding confirmed).

If the segment status changes to UC (unable to confirm), rebook an alternate flight.

Example

In the following availability display between Bangkok, Thailand and Delhi, India, Indian Airlines (IC) has no availability symbol next to its code.

To sell a seat on Indian Airlines, use the following steps.

1. Sell one Y seat from line 2.

Format: 01Y2

2. Change the status of the segment to NN.

Format: .1NN

3. End transact the PNR.



Sell a Display Option Link Carrier HELP AVAILABILITY-INSIDE LINK

Carriers that have a pillow ( ) next to their code in an Apollo availability display, require that you “link” into their system to view their reservation database.

The function identifier for display option link is: L

Use the display option link to confirm and guarantee your sale with the carrier.

To sell a display option link carrier, use the following steps.

1. Request availability.

Example

A15AUGBKKDEL

The availability screen appears.

2. Request Display Option Link availability for Air India.

Example

L AI/A

Availability for Air India appears.

3. Reference sell the flight.

Note: You can also sell the flight using this format: L AI/01Y1



You can also display availability via the link directly. Type L followed by the carrier code, slash (/), and the availability format.

Example

L AI/A15AUGBKKDEL

Hands-on


1. Display Link Option availability for the 28th of next month between Sao Paulo and Fortaleza on (JJ) TAM Meridionais.

Format: __________________________________________________

2. You are traveling from Mumbai to Delhi on Indian Airlines the 14th of next month. Request availability.

Format: __________________________________________________

3. Sell 1 seat from line 3 in W class.

Format: __________________________________________________

4. Change the status of the segment to NN.

Format: __________________________________________________

Your instructor will provide you with details to complete the PNR.

Availability Search Qualifiers HELP AVAILABILITY - QUALIFIERS

Once you have determined the best fare for your customer, you will need to check the air availability. Displaying air availability with search qualifiers allows you to quickly find the right flights.

In this section we will review availability search qualifiers.

Reminder: If the fare is a routing fare, you must follow the routing set forth by the carrier even if availability displays connections through cities that are not on the routing.



The following table lists availability search qualifiers with format examples.

To display availability: Use this format:

25 April from Phoenix to London A25APRPHXLON

25 April from Phoenix to London, at 2:00PM on American

A25APRPHXLON2P+AA

1st available flight with 2Q class seats A/Q2/21DECMSPFRA

Specific carriers (max. of 3) A29NOVLAXHKG+CX.CI.UA

Choice of single connecting cities A9NOVCLENRT7AORD/DFW

Specific double connecting cities A4JULORDSYD6ALAXHNL

Meals A*M

Journey time A*J

Remove journey time A*-J

More flights A*

New time A*3P

New date A*21FEB

Opposite availability A*O21JUN

Specific carriers A*+DL.UA

Excluding carriers A*-DL.UA

All carriers A*ALL

Specific connecting city A*XPIT

Choice of single connecting cities A*XATL/CVG/CLT

Exclude connecting city A*-XDEN

New board point A*BSFO

New destination A*DBOS

Combined Search Qualifiers Combine search qualifiers when you want to view only the flights that your customer is interested in. For example, your customer may want to make a connection and fly only on Delta Air Lines.

To combine search qualifiers, use the following guidelines:

• Use an end item (+) to separate carrier codes from other search qualifiers.

• If you specify a time, it must follow the city pair information.

• Specify connecting cities before specifying carriers.

• Use a period (.) to separate carriers.



To combine search qualifiers, type A followed by the date, city pair, and the search qualifiers.

Example

A11OCTSTLHKG6PLAX+AA.CX

Availability appears from St. Louis to Hong Kong after 6PM with connections through Los Angeles on American and Cathay Pacific.

Hands-on


1. Display availability for the 11th of next month between your classroom city and Sydney for United Airlines only.

Format: _________________________________________________

2. From the availability screen request the journey time.

Format: _________________________________________________

3. Display availability for the 27th of next month between London and Sydney around 10PM with a connection in Singapore on Singapore Airlines or Qantas.

Format: _________________________________________________



Display Availability with Airline Alliances HELP ALLIANCE AIRLINES

Many airlines have marketing alliances with other airlines to incorporate marketing agreements, frequent flyer programs, and shared airport resources such as airline clubs. Your customer may want to travel exclusively on one airline alliance to earn the maximum amount of frequent flyer miles. For example, your customer is a Premier member with United and plans extensive travel in Europe. He would like to travel only on airlines that are members of the Star Alliance.

Display List of Airline Alliances

Airlines who participate in an alliance program, often participate in Apollo’s® preferred availability. Preferred availability allows you to request a list of airline alliances that currently participate in Apollo.

The function identifier to display a list of airline alliances is: DCA

To request a list of preferred availability alliances, type DCA and press Enter.

Example

DCA

A list of airline alliances appears.



Display List of Airline Alliance Participants Each airline alliance may contain numerous members. Some alliance partners offer frequent flyer miles and reduced fares in conjunction with their alliance program. You can request a list of participants for an alliance if your customer is unsure of partner airlines.

To request a list of airline participants in an alliance, type DCA followed by slash (/) and the two letter code of the alliance.

Example

DCA/*A

A list of United Star Alliance participating airlines appears.

Display Preferred Availability for Airline Alliances Some airline alliances participate in the preferred availability feature of the Apollo® system. Preferred availability allows you to request availability to display only airlines who participate in a chosen alliance.

To request preferred availability, append an availability entry with an end item (+) followed by slash (/) and the two-character alliance code.

Example

A14APRCHIEDI+/*O

Availability appears for One World participants only.



Hands-on


1. What is the code for the SkyTeam Alliance?

Answer: _______________________________________________

2. What is the entry to display a list of participating carriers in the SkyTeam Alliance?

Format: ________________________________________________

3. Request availability for the 14th of next month from Atlanta to Bangkok on the SkyTeam Alliance.

Format: _________________________________________________

Display Availability with Connections HELP CONNECTION

Connections help you determine how to route a customer to a particular destination.

In this section we will cover:

• Determining connection cities.

• Displaying availability with double connections.

• Displaying minimum connect time.

• Using maximum allowable ground time to find availability.

Determine Connection Cities

You have a customer who will travel from Milwaukee, Wisconsin to Mumbai, India. What cities should you connect them through to get to Mumbai? You may not know all the possible connect points between Milwaukee and Mumbai, but Apollo can help you locate them.

The function identifier to display a connection city is: DCP

Use the connection search qualifier to determine possible connection cities for travel from an origin to a destination.

To display connection points, type DCP followed by the origin and destination cities.

Example

DCPMKEBOM



Connection cities appear for the routing.

Display Availability with a Double Connection HELP AVAILABLITY-MODIFIERS

Once you have determined the connection city, you can display availability using the double connection search qualifier. Use the double connection city search qualifier to specify your availability display.

To display availability for specified connecting cities, type A followed by the date, city pair, time, and connection cities.

Example

A7NOVMKEBOM1PCHIFRA

Availability appears Milwaukee to Mumbai with connections in Chicago and Frankfurt.



Display Minimum Connect Times HELP CONNECT TIME

You may book connection flights point to point to take advantage of different airlines’ participation levels in Apollo®. When you book connections point to point you need to determine the minimum connect time.

The function identifier to display minimum connect time is: DCT

Display minimum connect time to determine or verify connection time when building point to point connections.

To display minimum connect times, use the following steps.

1. Determine your connection type.

The following table lists the connection types and their description.

This connection type: Displays this connection:

DD Domestic to domestic

DI Domestic to international

ID International to domestic

II International to international

2. Type DCT followed by the connection city, dash (-), connection type, asterisk (*), and the connecting carriers.

DCTBKK-DI*PGUA

The minimum connect times appear.

The following table lists the components of the table.


DOM TO INTL 2:00 Customer making a connection in Bangkok from a domestic flight to an international flight must allow 2 hours.

2:00 Exception exists for domestic Bangkok Airways flights connecting to an international flight. (Customer must have a minimum of 2 hours connect time.)



Minimum connect mask

To determine minimum connect time you can also use the minimum connect mask.

The function identifier to display minimum connect time mask is: DCT

The minimum connect mask appears.

The only information required to complete the mask is connect/transit city, inbound carrier, outbound carrier, and connection type.

Apollo responds with the same information.



Hands-on


1. Display availability for the 20th of next month between Toronto and Tokyo around 8:00 a.m. connecting in Los Angeles and Honolulu.

Format: ______________________________________________

2. Display connection cities for travel from Nashville to Medellin, Colombia.

Format: _______________________________________________

3. Display minimum connect time for a connection in Tokyo’s Narita Airport, for an American Airlines flight connecting to a Japan Airlines flight.

Format: _______________________________________________

Display Maximum Allowable Ground Time HELP MAGT

The Maximum Allowable Ground Time (MAGT) qualifier specifies the maximum amount of time allowed between flight connections.

• You can specify a minimum of 60 minutes to a maximum of 960 minutes.

• Apollo® adds the appropriate minimum connect time to the specified MAGT entered to ensure that all connections meet the established minimum time.

• For an origin and destination greater than 1000 miles, the default MAGT is 8 hours plus the minimum connecting time.

• For an origin and destination less than 1000 miles the default MAGT is 5 hours plus the minimum connecting time.

For example, your customer is planning to fly between Chicago and Johannesburg on British Airways, and the connecting time in London is 12 hours. You would use MAGT to display the connections in Apollo®.

You will want to use MAGT when your customers have a long connection or to view additional flight connections.

You may want to request availability using the MAGT qualifier, when you see the following availability response.

To use MAGT qualifier, type an availability format with the departure time followed by the connection point, number of additional minutes, end item (+), and the carrier code.



Example

A24MAYCHIJNB4PLON960+BA

Availability appears with flights between Chicago and Johannesburg via London with the MAGT connections.

Display Schedules HELP AVAIL-SCHEDULES

Because international carriers do not always fly between two cities daily or at the same time of day, you may want to see only flight frequency or schedules. For example, you might need to look at a schedule of flights between Cairo and Nairobi as many African cities have irregular carrier service.

You can display carrier schedules without availability and you can also display schedules using qualifiers.

Display Schedule without Availability

You can display a schedule or flight frequency without availability to see the schedule for the current date. The schedule will show direct flights only. Apollo® will not display connections.

The function identifier to display a schedule is: S/

Display flight schedules or frequencies when you want to see the listing of flights for a specific day of the week.

To display a basic schedule, type S/ followed by the date and city pair.

Example

S/24MAYCAINBO



The schedule between Cairo and Nairobi appears.

Display Schedule with Qualifiers

You can display a schedule or flight frequency with qualifiers to see the schedule for a specific carrier or a specific date.

The following table lists the most commonly used qualifiers.

To display a schedule for: Use this format:

All carriers, specific date S/10DECCGNLON

All carriers, date range S/20FEB*20MARSCLLIM

Specific carriers (3 maximum) S/NYCPAR+DL+AA+AF

Specific carriers, specific date S/15APRTYOSEL+UA+JL

Note: Date range has a maximum of 30 days.

Display Schedule from Availability

When checking availability, you the agent alert NO MORE LATER FLIGHTS or NO DISPLAYABLE FLIGHTS may appear. This means that there are no flights based on the parameters you entered. However, there could be other flights on a different day of the week or at a different time. To view these, you can display a schedule from availability.

Display a schedule from availability when you want to see the complete listing of flights between and origin and destination.

To display a schedule from availability, type S/ followed by the letter A.

Example

S/A



To display a schedule from availability, use the following steps.

1. Request availability.

Example

A23AUGLAXPPT+NZ

The following availability appears.

2. To display a schedule from availability, type S/A and press Enter.

The following schedule appears.

Air New Zealand offers flights Sunday, Wednesday, and Friday only.



Sell an International Flight HELP SELL-REFERENCE SELL HELP SSR-DOCS HELP SSR-DOCA HELP SSR-DOCO

You sell international flights the same way you sell flights in North America. After checking availability, you can reference sell the flight you want.

To sell a nonstop or direct flight from a basic availability display, type the function identifier followed by number of passengers, class of service, and line number from basic availability.

Example

01Y2

The sell response appears with an agent alert to add APIS SSRs.

New industry-standard Advance Passenger Information Security (APIS) SSRs assist airlines with providing security information to customs and immigration officials. IATA requires airlines to provide this information.

Although you are not required to enter APIS SSRs, by entering this information in the PNR, you can save your customers time at airport check-in. The APIS SSR codes are: • DOCS for passport information

Example

:3DOCSN1/P/SIN/S12345678/SIN/12JUL66/M/23OCT05/SMITH/JOHN/RICHARD/H

• DOCA for address information

Example

:3DOCAN1/D/GBR//SLOUGH/BERKSHIRE/SL14T5



• DOCO for visa or place of birth information

Example

:3DOCON1/PARIS FR/V/12345123/LONDON GBR/14MAR03/USA :3DOCON1/CAPE TOWN SA

Hands-on


1. You entered an availability format and got the response, NO MORE LATER FLIGHTS. What format would you use to find out if there are any direct flights on other days of the week?

Format: _________________________________________________

2. Your customer wants you to check and see if there are any flights on Philippine Airlines between Singapore and Manila.

Format: _________________________________________________

3. What days does Egyptair fly from Cairo to London?

Format: _________________ Days: _________________________



Summary In this module you learned how to:

• Sell non-link and display option link carriers.

• Display availability using search qualifiers.

• Display availability with airline alliances.

• Display availability with connections.

• Display carrier schedules.

• Sell an international flight.



Module Review

Use Apollo and/or your Course Book to help you complete this module review. Then write the formats and the answers in the space provided.

1. Display availability on Jet Airways India (9W) for the 27th of next month between Mumbai and New Delhi.

a. Format: _________________________________________________________________

Based on your availability response, what would be your next step?

b. Format: _________________________________________________________________

2. Your customer would like to travel the 3rd of next month between Calcutta and Mumbai on Indian Airlines.

Display availability.

Format: _____________________________________________________________________

Sell one W seat from line 2.

Format: _____________________________________________________________________

Do you need to change the status of the segment?

Answer: ________________________ Format: _____________________________________

3. Display a schedule from availability.

Format: _____________________________________________________________________

4. Display a schedule for the 6th of next month between Moscow and St. Petersburg on Aeroflot.

Format: _____________________________________________________________________

5. Request connection cities from Honolulu to Sydney.

Format: _________________________________________________________________________

6. What is the minimum connection time allowed on a flight from the U.S. on United to an Alitalia domestic flight connecting in Milan Malpensa airport?

Answer: ____________________________Format:______________________________________



Notes

Documents

International Fare Quote using Focalpoint - Travelport Home · · 2015-06-22Module 2: Display an ... A. Module Review Answers. B. Case Studies. ... 2 Iceland, all of Europe including