International Association of International Association of MoversMovers

Welcomes YouWelcomes You

CORE MEMBERSHIP CORE MEMBERSHIP MEETING MEETING

Thursday, September 30, 20101:30 pm – 3:00 pm

JACKIE AGNERJACKIE AGNERCore Member Representative

CMMB ChairPuget Sound International, Inc.

TERRY HEADTERRY HEADPresident

IAM

DOUG FINKEDOUG FINKECMMB Representative at Large

Chairman, IAM Commercial Affairs Sterling International

Commercial Affairs CommitteeCommercial Affairs Committee

Commercial Affairs Committee Members:

- Bob Connor - Jean-Paul Noens- Heather Engel - Steve Pacifico- Patrick Gallagher - Rebecca Valentine- Colin Gordon - Tom Weimer- Mark Nash - Cliff Williamson

Commercial Affairs Commercial Affairs ResponsibilitiesResponsibilities

Commercial Affairs Issues:1. RPP2. Shipper Guides3. EIN4. ISF (10+2)5. Container Shortage

Commercial Affairs IssuesCommercial Affairs Issues

The Receivable Protection Program (RPP)1. Protects Program Members2. Participation Improves Member Benefits3. Invoice Dispute Resolution Program

BRIAN LIMPEROPULOSBRIAN LIMPEROPULOSPrograms Manger

IAM

ENHANCING MEMBER SERVICESENHANCING MEMBER SERVICES

A Greater Understanding of how IAM serves it members:

1. IAM Shipper Guides2. Receivable Protection Program (RPP)3. Hall of Honor4. YP-355. Development of the Numeric Codification of Contents

for Electronic Inventories and Manifests of Household Goods and Personal Shipments.

A Better Comprehension on how to take advantage of IAM ProgramsA view to the future on what initiatives IAM is working on for the Members’ benefit.

IAM Shipper GuidesIAM Shipper Guides

Over the past year, IAM has updated over 60 Shipper Guides.

After the Annual Meeting, IAM will be soliciting customs updates from countries that we do not have updates for.

What does the future hold?1 Create a Shipper Guide for each of the different

countries represented in our membership2 Maintain Shipper Guides once created3 Develop applications for mobile devices to

access the Shipper Guides remotely4 Generate consumer referrals from the Shipper

Guide website to our member’s websites5 Establish a more user-friendly webpage for the

Shipper Guides.

The Receivable Protection The Receivable Protection Program (RPP)Program (RPP)

Statistics:

1. 110 Members currently enrolled2. IAM received seven different claims for the 2009-2010

fiscal year3. In total, IAM paid out $21,014.17 to satisfy those claims.4. Averaged out, IAM is paying out just over $3,000 per

claim this year. 5. The fee to sign up right now is $650.

In the future, IAM will be instituting a new feature for the RPP. The new feature will be an Invoice Dispute Resolution

Program. During the past year, IAM has ramped up oversight and

intervention. By tracking this information, it has heightened our ability to

predict those companies who may initiate RPP Claims. IAM will publish a list of the alleged debtors that we have on

file only to RPP Members.

The IAM “Hall of Honor”The IAM “Hall of Honor”

32 people have been inducted into the Hall of Honor since its initiation three years ago.

Improvements made to the Hall of Honor in the past year:

1. Greater Geographic Viewpoint with the inclusion of an Asia-based Selection Committee Member.

2. New voting system that increases impartiality during voting.

3. A limit on the number of inductees per year. Core Members represent the vast majority of our

membership. Please nominate those people who you feel are worthy of inclusion in the Hall of Honor.

Link to Hall of Honor Nomination form: http://iamovers.org/alerts/2010/0910_HoH_Nomination_Form_2011.pdf

Young Professionals (YP-35)Young Professionals (YP-35)

As of September 15th, the YP-35 has 178 members.

At this point last year, there were only 103 members.

These statistics represent a renewed enthusiasm among young professionals throughout our industry.

What is responsible for the greater enthusiasm:

1. A greater commitment from IAM to provide support to the YP-35.

2. Outreach efforts like the YP-35 sponsorship of the Young Movers Conference.

3. Enhanced communication to members4. IAM’s membership reclassification.5. A new Chairperson and Vice-Chairperson are set to take

over after the meeting.

YP-35YP-35

What does the future hold?

1. Harness the YP-35 to take the lead on IAM’s new partnership with Carbonfund.org.

2. Cultivate stronger links between other industry youth-oriented groups through a Young Movers Leadership Summit

3. Development of a YP-35 Mentorship Program4. Regionally- Based Study Tours

Each of these programs would promote the professional development of YP-35 members, increase their contacts worldwide, and benefit the IAM membership as well.

Most importantly, these initiatives would help develop the leadership skills of young members in our Association.

Development of Electronic Numeric Development of Electronic Numeric Code Codification StandardCode Codification Standard

The American National Standards Institute (ANSI) approved the standard in late July.

The standards have been developed with assistance from our partners at AMSA, CAM, FEDEMAC, FIDI, PAIMA, and other moving –related associations throughout the world.

IAM will be submitting the standard to the International Organization for Standardization (ISO).

International Recognition of the Standard would yield certain benefits:

1. Greater Business Efficiency 2. Better Ability to Comply with Future Customs

Regulations

ConclusionConclusion

Core Members constitute a vast majority of the IAM Membership. It is important for IAM to receive feedback on any of our services, programs, or initiatives.

To provide feedback or request more information on IAM programs and services, please do not hesitate to contact me.

My contact information is as follows:

Brian Limperopulosbrianl@iamovers.org+1 703.317.9950

REGION 1 -AFRICAREGION 1 -AFRICAMathieu Dunod

Eric Beuthin

REGION 2 –CENTRAL SOUTH REGION 2 –CENTRAL SOUTH

AMERICA AND THE CARIBBEANAMERICA AND THE CARIBBEAN Cliff Williamson

Thomas Schmidt

REGION 3 –EASTERN AND REGION 3 –EASTERN AND SOUTHEASTERNSOUTHEASTERN

Yogesh ThakkerSteve Lewis

REGION 4 -EUROPEREGION 4 -EUROPEMarc SmetRobin Hood

REGION 5 –MIDDLE EAST AND REGION 5 –MIDDLE EAST AND NEAR ASIANEAR ASIAAjay Bhalla

Eran Drenger

REGION 6 –NORTH AMERICAREGION 6 –NORTH AMERICAEdward WickmanKaren Conover

REGION 7 – OCEANIAREGION 7 – OCEANIAMarilyn SargentGeorge Cooper

RANDALL K. GROGERRANDALL K. GROGERChairman, IAM

RKG Associates

CHARLES WHITECHARLES WHITEDirector, Government and Military Relations

IAM

““Hot” U.S. Military & Hot” U.S. Military & Government Topics Government Topics

Transition to new DOD HHG program–Defense Personal Program (DP3)

Is DPS working???2010 Peak Season IssuesNo Open Season for DOD program in

2010….Why?New Base Access Initiative…does it affect you??What going on with DP3 Phase III?Is FRV working in the DP3/DPS environment?Agent/TSP relationships…NEW PARADIGM!Customs Issues

U.S. Government & Military U.S. Government & Military Related SessionRelated Session

Friday October 1:◦CLAIMS PANEL 8:30 – 10:30 a.m. ◦Peggy Wilken – Stevens Forwarders,

Executive Committee Member, Claims Committee Chair, Moderator

◦Brett Coakley – Air Force Claims Center◦Steve Kelly – Army Claims Center◦Linda Bluel – Claims Adjustment

Technology◦Kevin Spealman – National Claims

Service

U.S. Government & Military U.S. Government & Military Related SessionRelated Session

Friday October 1:◦Military & Government Affairs Panel 1:30 – 3:30 p.m.

◦Jeff Coleman – Covan International, Vice-Chairman Executive Committee, Government & Congressional Affairs Committee Chair, Moderator

◦Brian Kellhofer – GSA◦Luis Roque – U.S. Department of State◦Col Rose Ramirez – Air Force HQ PPA◦Lt Col Derek Oliver (USAF) – SDDC◦Col Michael Miller (USAF) – JPMO

HHGS

Government & Government & IndustryIndustry

Toe-to-Toe in San Toe-to-Toe in San DiegoDiego

Part I: Remarks by:

Commissioner Michael KhouriU.S. Federal Maritime CommissionWashington, D.C.

Michael K. Williams, Deputy to the CommanderSurface Deployment and Distribution Command (SDDC)Scott Air Force Base, Illinois

“ Catching Up with Customs “Brian Limperopulos, Program Manager, IAMAlexandria, Virginia

Part II: “Rumble in the DPS Jungle”A Moderated Panel Discussion

Rumble in the DPS Rumble in the DPS JungleJungle

Representing Government

Laura Bernard – JPMO HHGS

John Hosley – Air Force

Kevin Kennedy – JPPSO-SAT

Representing Industry Jan Moore – BINL, IncTim Helenthal –

National ForwardingBrandon Day - Daycos

Panel Moderator / Referee: Chuck “Gonna Keep it Fair” White

TERRY HEADTERRY HEADPresident

IAM

PROPOSED BY-LAW PROPOSED BY-LAW AMENDMENTAMENDMENT

OLD OR NEW BUSINESSOLD OR NEW BUSINESS

CORE MEMBERSHIP CORE MEMBERSHIP MEETING MEETING

Thursday, September 30, 20101:30 pm – 3:00 pm