Internal Patient Survey Tracking

Total 1472.5 1471.5 1466.5 1362.5 1412.5 7185.5/ by # of Entries 308 308 308 308 308 1540Mean Score 4.78 4.78 4.76 4.42 4.59 4.67Percentage 95.6% 95.6% 95.2% 88.5% 91.7% 93.3%

1/23/15 Food was cooked per instructions, excellent11/9/15 I cant say enough about how polite and professional staff is excellent

1/19/15 looks very nice food and very well put1/18/15 great staff great service great food1/19/15 very good tray I licked it1/19/15 Nicole is an angel, excellent,the order takers are very helpful1/22/15 Very Good1/6/15 very nice girl1/5/15 thank you1/15/15 thank you1/1/15 thank you

1/5/15 soup was cold, everything else good1/8/15 she was so nice1/16/15 lasagna was hard so was zucchini1/16/15 Fish is not cooked1/15/15 gonna miss you guys, service/food was excellent1/21/15 for may @ 12:351/20/15 no complaints except too much food1/20/15 helpful1/20/15 no sense of taste1/20/15 best hospital food ever had1/1/15 thank you so much1/3/15 the pork and gravy were especially yummy. Thank you1/4/15 Marcus went out of his way to check opur order even after hours1/4/15 Excellent in every way1/1/15 the order taker was vey helpful1/23/15 thank you1/4/15 Great coffee, great cooks, excellent presentation1/3/15 excellent food and service for lunch1/10/15 Great work to all staff If anyone gripes about the service send em' for a brain scan1/10/15 You guys are great1/24/15 dry bread1/25/15 lauren very helpful1/22/15 thank you1/25/15 overall service and food great1/12/15 soup too salty1/11/15 missed salt,pepper,sweetener fioor coffee1/10/15 great food and staff thank you1/11/15 good job victor1/10/15 great service keep smiling1/9/15 really good1/11/15 lady who took order very helpful and patient, meal very good1/6/15 When omelets are made they should be made with the stuff inside1/12/15 Coffee was luke warm1/16/15 would have been better with dressing1/7/15 Really great1/4/15 friendly wonderful fantastic caring + more1/2/15 Called at 7:10, Did not get all I ordered, missing rice krispies, banana, 8:40 the rest of my order is not here1/26/15 (Breakfast) Blueberry Muffin missing from tray1/26/15 (Lunch) Raspberry Sherbet missing1/25/15 (Breakfast) No Silveraware on tray1/25/15 (Breakfast) forgot most of what I ordered and by the time my drinks and syrup arrived my food was ice cold, terrible!1/25/15: (Breakfast) Service message ignored for service delivery to patient1/17/15: (Lunch) No condiments on tray, no pickle on tray, french fries wet & cold, Coke too warm, milk too warm1/17/15: (Lunch) the food is usually good, but today I received cold food and very bad. 1/7/15: (Breakfast) 3rd tray to patient due to incorrect items, last tray refused by angry patient (per RM)1/7/15: (Breakfast) missing fruit plate1/7/15: (Breakfast) missing sprite zero1/7/15: (Breakfast) missing ketchup1/7/15: (Breakfast) missing cream of wheat1/10/15: (dinner) The lady on phone was semi rude, asking "does she want the same meal?" 1/10/15: (dinner) Why did the RSA ask if she could take anything back? I told her the tray stuff and she saidshe couldn’t take it back with her…… then why did she ask me? I felt like they were irritated by us asking for our dinner twice.1/6/15: (dinner) order was all wrong this time. Very poor service on telephone1/21/15 (dinner) didn’t receive croissant for my meal1/21/15: (dinner) Chicken Noodle soup too cold1/23/15: Chicken and Dumplings didn't have enough chicken

1/9/15 Lauren is so friendly+ helpful+ kind even though the hospital is busy you would never know it because she takes her time to kelp me, Dolores is exectional, happy, friendly

1/1/15 grill done the fish, next time I order this meal, grill it done the fish, the salmon and rice were good because it was like sushi(raw fish and rice

Oct-14 Meal Factor Score: 95.3%

Surveys Question 1 Question 2 Question 3 Question 41 Column1 Column2 Column3 Column42 4 4 4 43 5 5 5 54 5 5 5 55 5 5 5 4.56 5 5 5 57 4 5 4 48 5 5 5 59 5 4 4 5

10 5 5 5 511 5 5 5 512 5 5 5 513 5 5 5 214 5 5 5 515 5 5 5 516 5 5 5 517 5 5 5 518 5 5 5 519 5 5 5 520 5 5 5 521 5 5 5 522 5 5 5 523 5 5 5 524 5 5 5 525 5 5 5 526 5 5 5 527 5 5 5 528 5 5 5 529 5 5 5 530 5 5 5 531 5 5 5 532 5 5 5 533 5 5 5 534 5 5 5 535 5 5 5 536 5 5 5 537 5 5 5 538 5 5 5 539 5 5 5 540 5 5 5 541 5 5 5 542 5 5 5 5

Go To YTD

43 5 5 5 544 5 5 5 545 5 5 5 546 5 5 5 547 5 5 5 548 5 5 5 549 5 5 5 550 5 5 5 551 5 5 5 552 5 5 5 553 5 5 5 554 5 5 5 555 5 5 5 556 5 5 5 557 5 5 5 558 5 5 5 459 4 4 4 460 4 4 4 461 5 5 5 562 4 4 4 463 5 5 5 464 4 4 4 465 5 5 4 466 4 4 4 467 4 4 4 568 4 4 4 469 5 5 5 470 5 4 5 571 5 5 5 372 4 4 4 373 5 5 4 474 5 5 5 575 4 5 5 476 5 4 4 577 5 5 4 478 5 5 2 479 5 5 5 480 5 5 5 481 4 4 4 582 5 5 5 483 5 5 5 384 2 5 5 585 5 5 3 586 5 5 5 587 5 5 5 4

88 5 5 5 589 5 5 5 590 5 5 5 591 5 5 5 592 5 5 5 593 5 5 5 594 5 5 5 595 5 5 5 596 5 5 5 597 5 5 5 598 5 5 5 599 5 5 5 5

100 5 5 5 5101 5 5 5 5102 5 5 5 5103 5 5 5 5104 5 5 5 5105 5 5 5 5106 5 5 5 5107 5 5 5 5108 5 5 5 5109 5 5 5 5110 5 5 5 5111 5 5 5 5112 4 5 5 4113 5 5 5 4114 5 4 5 5115 2 2 5 2116 5 5 4 5117 2 4 4 2118 5 5 4 5119 5 5 5 4.5120 5 5 5 5121 5 5 4 4122 5 5 5 5123 5 4 2 2124 5 5 5 4125 5 5 5 5126 5 5 2 5127 5 5 5 5128 5 5 4 4129 4 5 5 5130 5 5 5 4131 5 5 4 5132 5 5 4 5

133 5 5 5 5134 5 5 5 5135 5 5 5 5136 5 2 5 2137 5 5 5 5138 5 5 5 4139 5 5 5 5140 5 5 5 4141 5 5 5 5142 5 5 5 5143 5 5 5 5144 5 5 5 5145 5 5 5 4146 5 5 5 5147 5 5 5 5148 5 5 5 5149 5 5 5 5150 5 5 5 5151 5 5 5 5152 5 5 5 5153 5 5 5 5154 5 5 5 5155 5 5 5 5156 5 5 5 5157 5 5 5 5158 5 5 5 5159 5 5 5 5160 5 5 5 5161 5 5 5 5162 5 5 5 5163 5 5 5 5164 5 5 5 5165 5 5 5 5166 5 5 5 5167 5 5 5 5168 5 5 5 5169 5 5 5 5170 5 5 5 5171 5 5 5 5172 5 5 5 5173 5 5 5 5174 5 5 5 5175 5 5 5 5176 5 5 5 5177 5 5 5 5

178 5 5 4 4179 5 5 3 4180 5 5 5 5181 5 5 5 4182 2 3 5 4183 5 5 5 5184 4 4 4 4185 5 5 5 5186 5 5 5 2187 4 5 5 5188 5 5 5 2189 5 5 5 5190 5 5 5 2191 5 5 5 5192 5 5 5 2193 5 4 4 2194 5 5 5 4195 5 5 5 2196 4 4 4 4197 4 5 4 4198 5 5 5 2199 5 5 2 2200 5 5 5 5201 5 5 5 5200 4 5 5 4201 5 5 5 3202 5 5 5 5203 4 5 5 5204 5 5 5 5205 5 5 5 5206 5 5 5 5207 5 5 5 5208 5 5 5 5209 5 5 5 3.5210 5 5 5 4211 5 5 5 5212 5 5 4 5213 5 5 5 5214 5 5 5 5215 5 5 5 4216 5 5 5 5217 5 5 5 4218 5 5 5 5219 5 5 5 5220 5 5 5 5

221 5 5 5 5222 5 5 5 5223 5 4 4 4224 5 4 4 5225 5 5 5 5226 5 5 5 5227 5 5 5 5228 5 5 5 5229 5 4 4 4230 5 5 5 5231 5 5 5 5232 5 5 5 4233 5 5 5 5234 5 5 5 4235 5 4 4 3.5236 5 5 5 5237 5 5 5 5238 5 5 5 5239 5 5 3 4240 5 5 5 5241 5 5 5 5242 5 5 4 5243 5 5 5 5244 5 5 5 5245 5 5 5 4246 5 5 5 5247 5 5 5 5248 5 5 5 5249 5 5 5 5250 5 5 5 5251 5 5 5 5252 5 5 5 5253 5 5 5 5254 5 5 5 5255 5 5 5 5256 5 5 5 4257 5 5 4 5258 5 5 5 4259 5 5 4 5260 5 5 5 5261 5 5 5 5262 5 5 5 5263 5 5 5 5264 4 4 4 4265 5 5 5 2

266 5 5 5 5267 5 5 5 5268 5 5 5 5269 5 5 5 5270 5 3 5 4271 5 5 5 4272 5 5 5 5273 5 5 3 4274 5 5 4 4275 5 5 5 5276 5 5 5 5277 5 5 5 5278 5 5 5 5279 5 5 5 5280 5 5 5 5281 5 5 5 5282 5 5 5 5283 5 5 5 4284 5 4 4 2285 5 5 5 2286 5 5 5 4287 4 4 4 4288 4 5 4 3289 5 5 5 5290 5 5 5 5291 4 4 4 4292 5 5 5 4293 5 5 5 5294 5 5 4 5295 5 5 4 4296 5 5 5 5297 5 5 5 4298 5 5 5 5299 5 5 5 5300 5 5 5 5301 5 5 5 5302 5 5 5 5303 5 5 5 5304 5 5 5 5305 5 5 5 5306 5 5 5 5307 5 5 5 5308 5 5 5 5309 5 5 5 5310 5 5 5 5

311 4 5 5 4312 5 5 5 5313 5 5 5 5314 5 5 5 5315 5 5 5 3316 5 5 5 3317 4 5 4 4318319320321322323324325326327328329330331332333334335336337338339340341342343344345346347348349350351352353354355

356357358359360361362363364365366367368369370371372373374375376377378379380381382383384385386387388389390391392393394395396397398399400

401

Total 1552 1553 1525 1461/ by # of Entries 318 318 318 318Mean Score 4.88 4.88 4.80 4.59Percentage 97.6% 97.7% 95.9% 91.9%

2/1/15:(breakfast)Missing oatmeal2/1/15(breakfast)Missing blueberry muffin and nectar thick milk2/1/15(lunch)Thank you Mr.Bud and Ms.Lois2/12/15(lunch)Aeu is Best ever. Better get a Fat raise2/3/15(Breakfast) Thank you2/7/15(Dinner) excelent pallete2/6/15(Lunch) The salmon was overcooked2/7/15(dinner)thanks for my birthday treats2/7/15(dinner)once again everything was outstanding2/6/15(Breakfast) Five Star Service2/6/15(Breakfast)Thank you for the extra tea water2/5/15(dinner) You guys are always amazing, thankyou2/7/15(Breakfast)a word above excellent food service2/6/15(lunch)Good Job2/7/15(breakfast)Each time service has been outstanding2/2/15(lunch) You do an amazing job feeding me-its all wonderful2/3/15(breakfast) Again outstanding2/3/15(breakfast) Outstanding on everything. So kind and efficient.2/26/15(dinner)I cant drink milk or tea. Please give me apple juice.2/26/15(lunch) Since I have had 2 weeks of meals here-I can tell you they are excellent.2/27/15(breakfast) Suggest add pencils for marking!2/22/15(lunch)Excellent above everything.2/8/15(Dinner) Very good. Thank you2/8/15(Lunch) Could serve more beverages2/14/15(Lunch) Chicken was super salty2/9/15(Breakfast)Thank you2/1/15(Dinner) Great job2/11/15(Lunch) Great job2/6/15(Lunch)Excellent breakfast-suggesting butter would improve.2/15/15(lunch)Thank you everyone so much!2/6/15(Lunch)Great Job!Thank you2/11/15(Dinner)Thanks!2/12/15(Dinner)Wonderful dinner here!2/15/15(Breakfast)Thank you so much!2/15/15(lunch)Thank you2/13/15(Lunch)Great crew2/14/15(Breakfast) This goes for all the meals I have been served! I just received a penal especially the food tempature (cold and hot) thanks for your service.2/8/15(Dinner)Thank You

2/10/15(Lunch)Very good employees2/18/15(Dinner)im impressed!2/19/15(Lunch) Breakfast staff all polite2/18/15(lunch)Said 40 minutes, but seemed quicker.2/18/15(Lunch)Nothing to do with the food itself, my diet sucks :)2/4/15(Dinner)The salmon was burned2/3/15(Lunch) Worst egg salad ever!2/8/15(lunch)Thank you!2/12/15(Breakfast) Good Job!2/11/15(breakfast)Awesome!2/11/15(Dinner)Great Again2/5/15(Dinner)Everyone is great2/8/15(lunch)Thank you!2/11/15(Dinner)You forgot my broccoli tonight, but I had enoough good.2/12/15(Dinner)Error in serving time2/12/15(Dinner)Thanks so much. Keep up the great work.2/11/15(Lunch)Thanks!2/17/15(Dinner)Baked potatoe was dry2/4/15(Lunch)Thank you2/17/15(lunch)Was hungry at noon and all entire lunch. Excellent 2/3/15 (Dinner)meal not appropriate for 1st day of eating.Needs softer2/2/15(Breakfast)Bland food got cold because of physical therapy and dietician were here.2/20/15(lunch)Thank You2/4/15(Dinner)2nd time around and success2/23/15(Breakfast)You are the boom2/23/15(breakfast)great food2/22/15(lunch)Thank You!2/20/15 (breakfast) The Eggs are horrible. They are not hot, taste overcooked

2/28/15 (dinner) The chicken tonight was very dry….. Very dissapointed

2/23/15 (lunch) I have had your Salmon salad (cold) many times and usually love it. But, today I was dissapointed because it was so dry and hard to eat

Question 5 TotalColumn5 Column6 Column7 Column8

355

4.53453555555555555555555555555555555555

555555555555555544444344454544444444545525544

5555555555555555555555555555524

4.54522545445445

555255555545555555555555555555555555555555555

442445452555555445445224554555555

3.555455554555

554255555455554545455555455555555554554555545

555544544555555554455445545554555555555555555

5455554

1486.5 7577.5318 15904.67 4.77

93.5% 95.3%

2/14/15(Breakfast) This goes for all the meals I have been served! I just received a penal especially the food tempature (cold and hot) thanks for your service.


Surveys Question 1 Question 2 Question 3 Question 41 Column1 Column2 Column3 Column42 5 5 5 53 5 5 5 54 5 5 5 55 4 36 5 5 5 57 5 5 5 58 5 5 5 59 5 5 5 4

10 4 4 5 511 5 5 5 512 5 5 5 513 5 4 5 514 5 5 5 515 5 5 5 516 4 5 5 317 3 5 5 418 3 5 5 519 5 5 5 420 5 5 5 521 5 5 5 522 5 5 5 523 5 5 5 424 5 5 5 525 5 5 5 526 5 5 5 527 5 5 5 428 5 5 5 429 5 5 5 530 5 5 5 331 5 5 5 432 5 3 3 433 5 5 5 434 5 5 5 535 5 5 5 536 5 5 5 537 5 5 5 538 5 5 5 539 5 5 4 440 5 4 4 441 5 5 5 442 5 5 5 4

Go To YTD

43 5 5 5 544 5 5 5 545 5 5 5 546 5 5 5 447 5 5 5 548 4 5 4 449 5 5 5 550 5 5 5 551 4 4 4 352 5 5 5 553 5 4 5 454 4 5 4 455 5 5 5 556 5 5 5 557 5 5 2 258 5 5 5 559 5 5 5 560 5 5 5 561 5 5 5 562 5 5 5 563 5 5 5 564 5 5 5 565 5 5 5 566 5 5 567 5 5 4 468 5 5 5 569 5 5 5 570 4 4 3 471 5 5 4 472 5 5 5 573 5 5 5 574 5 5 5 475 5 5 5 576 5 5 5 577 5 4 5 578 4 4 4 279 5 2 280 5 5 5 581 4 4 3 382 5 5 4 583 4 4 4 484 3 3 2 485 5 5 5 586 5 5 5 587 5 5 5 5

88 5 5 5 589 5 5 5 490 5 5 5 591 5 5 5 592 5 5 5 593 5 5 5 594 5 5 295 5 5 5 596 5 5 5 597 5 5 5 598 5 5 5 599 5 5 5 5

100 5 5 5 5101 5 5 5 5102 4 4 4 2103 5 5 2 2104 5 5 5 5105 4 4 3 3106 5 5 4 5107 4 4 4 4108 3 3 2 4109 5 5 5 5110 5 5 5 5111 5 5 5 5112 5 5 5 5113 5 5 5 4114 5 5 5 5115 5 5 5 5116 5 5 5 5117 5 5 5 5118 5 5 5 5119 5 5 5 5120 5 5 5 5121 5 5 5 5122 5 5 5 5123 5 5 5 5124 5 5 5 2125 5 5 5 5126 4 4 5 5127 5 5 5 5128 5 5 5 5129 5 5 5 5130 5 5 5 4131 4 4 4 4132 5 5 5 5

133 5 5 5 5134 5 5 5 5135 5 5 5 5136 5 5 5 5137 5 5 5 5138 5 5 5 5139 5 5 5 5140 5 5 4 5141 5 4 5 5142 5 5 5 5143 5 5 5 5144 5 5 5 5145 5 5 5 5146 5 5 5 5147 5 5 4 4148 5 5 5 5149 5 5 5 5150 5 5 5 5151 5 5 5 5152 5 5 5 5153 5 5 5 5154 5 5 5 5155 5 5 4 4156 5 5 5 4157 5 5 5 4158 5 5 5 4159 5 5 5 5160 3 4 5 5161 5 5 5 5162 5 4 2 5163 5 5 5 5164 5 5 3 4165 5 5 5 4166 5 5 5 5167 5 4 5 5168 4 5 5 5169 5 5 5 4170 5 5 5 5171 5 5 5 5172 5 5 5 5173 5 5 5 5174 5 5 5 5175 5 4 5 5176 5 5 5 5177 5 5 5 5

178 5 5 5 5179 5 5 5 4180 5 5 5 5181 5 5 5 4182 5 5 5 5183 5 5 5 5184 5 4 5 4185 5 5 5 5186 5 5 3 4187 5 5 3 3188 5 3 4 5189 3 3 3 3190 5 5 4 3191 5 5 4 4192 4 5 5 5193 3 3 5 2194 5 5 5 5195 5 5 5 5196 4 5 4 2197 5 5 5 5198 5 5 5 5199 5 5 5 5200 5 5 5 5201 5 5 5 5200 5 5 5 5201 5 5 5 5202 5 5 5 5203 5 5 5 5204 5 5 5 5205 4 4 4 4206 5 5 4 4207 5 5 5 5208 5 5 5 5209 5 5 5 5210 5 5 5 5211 5 5 5 4212 5 5 5 5213 5 4 5 4214 2 2 2 4215 5 5 5 5216 5 5 5 4217 5 5 5218 5 5 5 5219 5 5 5 5220 5 5 4 5

221 5 5 5 5222 5 5 4 4223 5 5 5 5224 5 5225 5 5 5 5226 4 4 5 5227 5 5 5 4228 5 5 5 5229 5 5 4 5230 5 5 5 5231 5 5 5 4232 5 5 5 5233 5 5 5 5234 2235 5 5 5 4236 5 5 5 5237 5 5 4 4238 5 5 5239 5 5 5 5240 5 5 5 5241 5 5 5 5242 5 5 4 5243 4 4 4 4244 5 5 5 5245 5 5 5 5246 5 5 5 5247 5 5 5 4248 5 5 5 5249 4 4 4 4250 5 5 5 5251 5 5 5 5252 5 5 5 5253 5 5 5 3254 5 5 5 4255 5 5 5 4256 5 5 5 4257 5 5 4 4258 5 5 5 5259 5 5 5 5260 5 5 5 4261 5 5 5 4262 5 4 5 3263 5 5 4 4264 5 5 4 2265 5 5 5 5

266 5 5 5 5267 5 5 5 4268 5 5 5 5269 5 5 5 5270 5 5 5 5271 4 5 5 4272 5 5 4 4273 5 5 4 4274 5 5 4 5275 5 5 4 5276 5 5 5 5277 5 5 4 4278 5 5 5 5279 5 5 5 5280 5 5 5 5281 5 5 5 4282283284285286287288289290291292293294295296297298299300301302303304305306307308309310

311312313314315316317318319320321322323324325326327328329330331332333334335336337338339340341342343344345346347348349350351352353354355

356357358359360361362363364365366367368369370371372373374375376377378379380381382383384385386387388389390391392393394395396397398399400

401


3/10/15 Lunch, Cod so good! Loved the potatoes3/10/15 Breakast,Last evening Ashley was awesome3/9/15 Lunch,Thank you for always helping when we were not well3/7/15 Breakfast, Great food!3/8/15 Breakfast, Great job!2/25/15 Lunch, This was just perfect, Thank you! , Great food and great people3/5/15 Dinner, Did not take my order, Horrible!2/21/15 Lunch, Thank you!2/25/15 Breakfast, Leaving this moriniging Thanks to you all food was wonderful2/25/15 Lunch, This has meessed off original order, Waited so long3/1/15 Lunch, Salty3/8/15 Dinner, Mac and cheese was especially excellent3/3/15 Breakfast, My raisin toast was burnt.3/7/15 Dinner, It was yummy, Thank You!3/9/15 Lunch, with added salt and pepper3/5/15 Lunch, Thank you3/9/15 Breakfast, I'm impressed with ththe food and the people3/3/15 Lunch, Terrible2/25/15 Lunch, Did not get my soup3/12/15 Breakfast, Wonderful Service and food3/11/15 Lunch, You guys rock !!3/19/15 Dinner, Thank You and Very good3/12/15 Lunch, Thank You3/13/15 Breakfast, Not much appetite but great taste and flavor3/12/15 Lunch, Thank You3/10/15 Dinner, Thank you3/14/15 Breakfast Thank you for a wonderful meal

3/10/2015 Dinner, Great dinner Thank you!3/23/15 Dinner, A liA little salty3/12/15 Breakfast, The food and delivery are really great! Thanks!3/13/15 Lunch, Tea and soup was not hot3/21/15 Lunch, No fruit Plate3/20/15 Dinner, Ashley is awesome3/20/15 Lunch, Great Job Ashley3/16/15 Breakfast, Happy with the service3/22/15 Lunch, Really great job!3/22/15 Dinner, Great work3/21/15 Lunch, Thank You!

3/21/15 Breakfast, Great Job!3/24/15 Breakfast, Burned eggs, extra cheese3/24/15 Dinner, Raise time! Great Job !3/29/15 D inner, Thank You3/11/15 Breakfast, Food was great3/26/15 Breakfast,Thank you all for the good meal and service!3/25/15 Lunch, Good job3/31/15 Breakfast, Thank you all3/20/15 Lunch,Ashley is awesome3/24/15 Lunch, Thank you so much3/29/15 Breakfast, Thank you3/24/15 Lunch, Good job3/22/15 Breakfast, The service sucks!3/28/15 Breakfast, Thank you3/15/15 Breakfast, did not recive the apple juice, ordered at 6:30 am, Just got it at 9:30 am3/21/15 Dinner, Raise time3/21/15 Dinner, Food was not hot3/15/15/ Dinner, Excellent3/29/15 D inner, Thank You


555455545554552345555545545555455

5555444

555554554534552555555555455345555553252444555

555555455555553252444555555555555555544555545

555555555555554555555544555324444544455555525

555555553323455544455545555554455555545545455

5255555245555

534

555545555545555544455444535

5555544555555555

1283 6582279 13954.60 4.72

92.0% 94.4%


Surveys Question 1 Question 2 Question 3 Question 41 Column1 Column2 Column3 Column42 5 5 5 53 5 5 5 54 5 5 5 55 5 5 5 56 5 5 5 57 5 5 5 48 5 5 5 59 5 5 5 4

10 5 5 4 311 4 4 4 412 5 5 5 513 5 5 5 514 5 5 4 515 5 5 5 416 5 5 5 517 5 5 5 518 5 5 5 519 4 4 4 520 5 5 5 521 5 5 5 522 5 5 5 523 5 5 5 524 5 5 5 425 5 5 5 426 5 5 4 427 5 5 5 528 5 5 5 529 5 5 5 430 5 4 5 531 5 5 5 532 5 5 3 333 3 5 4 434 5 5 5 435 5 5 5 536 5 5 5 537 5 5 5 538 5 5 5 539 5 5 5 540 5 5 5 441 5 5 5 342 5 5 5 5

Go To YTD

43 5 5 5 544 5 5 5 545 5 5 5 546 5 5 5 547 5 5 2 448 5 5 4 449 5 5 5 450 5 5 5 551 5 4 5 552 5 5 5 553 5 5 5 554 4 4 5 455 5 4 5 456 5 5 5 557 5 5 5 458 5 5 4 459 5 5 5 560 5 4 5 461 5 4 3 562 3 3 4 363 5 4 5 564 5 5 5 565 4 4 4 466 5 5 5 567 5 5 5 568 5 5 5 569 5 5 5 570 5 5 5 571 5 5 4 572 5 5 5 473 5 5 5 574 5 5 5 575 5 5 5 576 5 5 5 477 5 5 5 478 5 5 5 579 5 5 5 580 5 5 5 581 5 5 5 482 4 4 4 483 4 5 4 484 5 5 5 585 5 5 5 586 5 5 5 587 5 5 5 5

88 5 5 5 589 5 5 5 590 5 5 5 291 5 5 5 592 5 5 5 593 4 5 4 494 5 5 5 495 5 5 5 596 5 5 5 597 5 5 5 598 5 5 5 499 5 5 5 5

100 5 5 5 5101 5 5 5 5102 5 5 5 5103 5 4 3 5104 5 5 5 4105 4 4 4 5106 5 5 5 5107 5 5 5 5108 5 5 5 5109 5 5 5 4110 5 5 5 5111 5 5 5 5112 5 4 4 4113 5 5 5 4114 5 4 5 5115 5 5 5 5116 5 5 5 5117 5 5 5 5118 5 5 5 5119 5 5 5 5120 5 5 5 5121 4 4 4 4122 5 5 5 5123 5 5 5 5124 5 5 5 5125 4 5 4 5126 5 5 5 5127 5 5 5 5128 5 5 5 5129 5 5 5 5130 4 4 4 4131 5 5 5 5132 5 5 5 5

133 5 5 5 5134 5 5 5 5135 5 5 5 5136 5 5 5 5137 5 4 4 4138 5 5 5 5139 5 5 5 4140 5 5 5 5141 5 5 5 5142 4 5 5 5143 5 5 5 5144 4 4 5 5145 5 5 5 5146 5 5 5 5147 5 5 5 5148 5 5 5 5149 5 5 5 5150 3 2 2 2151 5 5 5 5152 5 5 5 5153 4 4 4 4154 5 5 5 4155 5 5 5 5156 5 5 5 5157 5 5 5 5158 5 5 5 5159 5 5 5 5160 5 5 5 5161 5 5 5 5162 5 5 5 5163 5 5 5 5164 5 5 5 5165 5 5 5 5166 4 2 5 5167 4 4 4 4168 5 5 5 5169 4 4 5 4170 5 5 5 5171 5 5 5 5172 5 5 5 5173 5 5 5 5174 5 5 5 4175 5 5 5 5176 5 5 4 4177 5 5 5 5

178 5 5 5 5179 4 4 4 4180 5 5 5 4181 5 5 5 5182 5 5 5 5183 5 5 5 5184 5 5 5 5185 5 5 4 5186 5 5 5 5187 5 5 5 5188 5 5 5 5189 5 5 5 5190 5 5 5 5191 5 5 5 5192 5 5 5 4193 5 5 5 5194 5 5 4 4195 4 4 2 2196 3 3 4 4197 5 5 4 5198 5 5 5 5199 5 5 5 5200 5 5 5 5201 5 5 5 5200 5 5 5 4201 5 5 5 5202 5 5 5 5203 5 5 5 5204 5 5 5 5205 5 5 5 5206 5 5 5 5207 5 5 5 5208 5 5 5 3209 5 5 5 5210 5 5 5 5211 5 5 5 5212 5 5 5 5213 5 5 5 5214 5 5 5 5215 5 5 5 5216 5 5 5 5217 4 4 4 4218 5 5 5 5219 5 5 5 5220 5 5 5 5

221 5 5 5 5222 5 5 5 5223 5 5 5 4224 5 5 5 5225 4 4 5 5226 5 5 5 5227 5 5 5 5228 5 5 5 5229 5 5 5 5230 5 5 5 5231 5 5 5 5232 5 5 5 4233 5 5 5 5234 5 5 5 5235 5 5 5 5236 5 5 5 5237 5 5 4 5238 5 5 5 5239 5 5 5 5240 5 5 5 5241 5 5 5 5242 5 5 5 5

4 5 4 4 4244 5 5 5 5245 5 5 4 5246 4 4 4 5247 5 5 5 5248 5 5 5 5249 5 5 5 5250 5 5 5 5251 5 5 5 5252 5 5 5 5253 5 5 5 5254 5 5 5 5255 5 5 5 5256 5 5 5 5257 5 5 5 5258 5 5 5 5259 5 5 5 5260 5 5 5 5261 5 5 5 5262 5 5 5 4263 5 5 5 5264 5 5 5 5265 5 5 5 5

266 5 5 5 5267 5 5 4 4268 5 5 5 5269 5 5 5 5270 3 5 5 5271 5 5 5 5272 5 5 4 4273 5 5 5 5274 5 5 5 5275 5 5 5 5276 5 5 5 5277 5 5 4 4278 5 5 5 3279280281282283284285286287288289290291292293294295296297298299300301302303304305306307308309310

311312313314315316317318319320321322323324325326327328329330331332333334335336337338339340341342343344345346347348349350351352353354355

356357358359360361362363364365366367368369370371372373374375376377378379380381382383384385386387388389390391392393394395396397398399400

401

Total 1363 1357 1344 1317/ by # of Entries 279 279 279 279Mean Score 4.89 4.86 4.82 4.72Percentage 97.7% 97.3% 96.3% 94.4%4/2/15 Breakfast, GREAT!4/3/15 Breakfast, Thank you!4/1/15 Lunch, Sweet potatoes were cold4/1/15 Lunch, Thanks4/7/15 Breakfast, Very great!4/5/15 Breakfast, The food was don cororrectly4/2/ Dinner, Thank you all !4/5/15 Lunch, Very helpful4/5/15 Breakfast, Passed my expectations!4/7/15 Lunch, Excellent servers4/8/15 Breakfast, Excellent job4/8/15 Lunch, Good job!4/8/15 Lunch,Thanank you all very much to all the staff4/11/15 Breakfast, Thnak you !4/12/15 dinner, hamburger too tough4/13/15 Breakfast, Good Job !4/9/15 Dinner, Everthing was great except the taste4/6/15 Dinner, It took three hours for my food to come4/11/15 Breakfast, Thank you !4/12/15 Lunch, greasy and cold4/10/15 Lunch, Great dish !4/3/15 Lunch, Thank you!4/12/15 Dinner, Thank you!4/3/15 Dinner, Thank you!4/14/15/ Breakfast, Thank you!4/9/15 Dinner, Delicious!4/9/15 Dinner, The soup was too salty4/26/15Dinner,Thank you!4/6/15Dinner,Thank you for the birthday cake!4/8/15Breakfast,Great way to start a day-Thank you4/14/15Dinner, Your food and presentation of it is wonderful. Thanks Emily4/15/15Breakfast, Thank you!

4/15/15Breakfast, Today I ordered raisins for the iron, in them. Because, now they are putting iron in my veins (A more unpleasant way for my body to get it) Your mistake, somewhere.Anyhow mostly the staff is very helpful with my choices4/6/15Breakfast, The gentleman taking my order was very helpful and caring that I received nutrition to help speed my recovery. 4/7/15Dinner, Thank you!4/18/15Dinner, Thanks for the extra lemon. 4/16/15Dinner, Every night something was missing. Tonight was strawberry cake 4/15/15Dinner, Thank you!4/17/15Lunch, Burnt

4/16/15Dinner, Everything was great. God bless4/15/15Dinner, Great job!God bless4/20/15Breakfast, Thank you!4/26/15Lunch, overall great. Didn’t receive cranberry juice4/17/15Breakfast, Thanks4/16/15Lunch, Thank you!4/18/15Dinner, Very Very Good4/24/15Breakfast, You guys rock!:)4/28/15Dinner, Great job!When having so many to serve4/25/15Brerakfast, So sweet ran down to get me jelly4/29/15Dinner,All excelent. Great job4/27/15Breakfast, Eggs over cooked and cold4/15/15Lunch,Need to put bread items in a bag or something to keep bread from getting water lodged in meal juices. Thank you4/22/15Lunch, Does not eat chicken, can he have beef or pork4/24/15Lunch, Thank you guys food is always yummy4/25/15Lunch,Great job!4/25/15Dinner, Thank you!4/29/15Lunch,Chicken was perfect cooked-done all the way through and moist corn salsa just spicy enough4/25/15Lunch, Could be warmer for the meat4/28/15Lunch, Requested a pot of butter at breakfast4/27/15Breakfast, Thank you! :)4/26/15Lunch, Thank You!4/22/15Lunch, Mac and cheese was cold4/13/15 DINNER, BREAKFAST WAS COLD, DINNER WAS WARM4/10/15 LUNCH, SPECIFICALLY SAID I DIDN'T WANT THE MIXED GREEN SALAD BUT JUST PLAIN LETTUCE LEAVES4/10/15 BREAKFAST, DIALYSIS PRE ORDERED, NOTHING BUT THE OATMEAL MY COICE4/25/15 DINNER, DIDN’T LIKE PORK- TOO TOUGH, NO ICE TEA4/25/15 LUNCH, FORGOT MY PITA CHIPS FOR THE HUMMUS, EVERY MEAL SOMETHING FORGOTTEN4/29/15 Lunch; Forgot dressing for salad4/30/15 Dinner;Forgot salad dressing4/30/15 Dinner; Great meal. I need to get the recipe for the cod, it was delicious. Thank you4/22/15 Breakfast; You never disappoint4/28/15 Breakfast; I ate everything!4/28/15 Dinner; Delicious, as always!


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5455554555543

1316 6697279 13954.72 4.80

94.3% 96.0%

4/15/15Breakfast, Today I ordered raisins for the iron, in them. Because, now they are putting iron in my veins (A more unpleasant way for my body to get it) Your mistake, somewhere.Anyhow mostly the staff is very helpful with my choices4/6/15Breakfast, The gentleman taking my order was very helpful and caring that I received nutrition to help speed my recovery.

4/15/15Lunch,Need to put bread items in a bag or something to keep bread from getting water lodged in meal juices. Thank you

4/29/15Lunch,Chicken was perfect cooked-done all the way through and moist corn salsa just spicy enough

4/10/15 LUNCH, SPECIFICALLY SAID I DIDN'T WANT THE MIXED GREEN SALAD BUT JUST PLAIN LETTUCE LEAVES

4/15/15Breakfast, Today I ordered raisins for the iron, in them. Because, now they are putting iron in my veins (A more unpleasant way for my body to get it) Your mistake, somewhere.Anyhow mostly the staff is very helpful with my choices



10 5 5 5 511 5 5 5 512 5 5 5 513 5 5 5 514 5 5 5 415 5 5 4 516 5 5 5 417 5 5 5 418 5 5 5 519 5 5 5 520 4 5 5 421 5 5 4 422 5 5 5 523 5 5 5 524 5 5 5 525 5 5 5 526 5 5 5 527 5 5 5 528 5 5 5 529 5 5 5 530 5 5 5 531 5 5 5 532 5 5 5 533 5 5 5 534 5 5 5 535 5 5 5 536 5 5 5 537 5 5 5 538 5 5 5 539 5 5 5 540 5 5 5 541 5 5 5 542 5 5 5 5

Go To YTD

43 4 5 4 444 5 5 5 445 4 4 4 346 3 5 4 35 5 5 5 46 5 5 5 47 4 5 5 48 5 5 4 49 5 5 4 4

10 5 5 5 511 5 5 5 512 5 5 5 513 5 5 5 514 5 5 5 515 5 5 5 516 5 5 5 517 4 5 4 418 5 5 5 419 5 5 3 320 5 5 5 421 4 4 4 322 5 5 4 323 5 5 5 524 5 5 5 425 5 5 5 526 5 5 5 527 4 5 5 528 4 4 3 529 5 5 5 530 5 5 5 531 5 5 5 532 4 4 4 433 5 5 5 534 5 5 5 535 5 5 5 536 5 4 4 337 5 4 5 538 4 4 4 439 5 5 5 540 5 3 4 541 5 5 5 542 5 5 5 543 5 5 5 544 5 5 5 545 5 5 5 5

46 4 5 3 547 5 5 5 548 5 5 5 549 5 5 5 550 5 5 5 551 5 5 5 552 5 5 4 553 5 5 4 454 5 5 5 555 5 5 5 456 5 5 5 557 5 5 5 558 5 5 4 559 5 5 5 560 5 5 5 561 5 5 5 562 5 5 5 263 5 5 5 564 5 5 5 465 5 5 5 566 5 5 5 567 5 5 5 568 5 5 5 569 5 5 5 170 5 5 5 571 5 5 5 572 4 4 4 473 5 5 5 574 5 5 5 475 5 5 5 576 5 5 5 577 5 5 5 478 5 5 4 379 5 5 5 580 5 5 5 481 5 5 4 482 5 5 5 583 4 4 4 484 5 5 5 585 5 5 5 586 5 5 5 587 5 5 5 588 5 5 5 589 5 5 5 590 5 5 5 5

91 5 5 5 492 5 5 5 593 5 5 5 594 5 5 5 495 5 5 5 596 4 4 3 497 5 5 5 598 5 5 5 499 5 5 5 5

100 5 5 5 5101 4 4 4 4102 5 5 5 4103 4 5 5 4104 5 5 5 4105 5 5 5 5106 5 5 5 4107 5 4 4 3108 5 4 1 4109 5 5 5 5110 5 5 5 5111 5 5 5 5112 5 5 5 5113 5 5 5 5114 5 5 5 5115 5 5 5 5116 5 5 4 4117 5 5 5 5118 5 5 5 5119 5 5 5 5120 5 5 5 4121 5 5 5 5122 5 5 5 4123 5 5 5 5124 5 5 2 4125 5 5 5 5126 5 5 5 4127 5 5 5 5128 5 5 5 5129 5 5 5 5130 5 5 5 4131 5 5 5 4132 5 5 4 4133 5 5 5 5134 4 2 2 2135 5 5 5 4

136 4 4 5 4137 5 5 5 4138 5 5 5 5139 5 5 4 4140 4 4 4 4141 5 5 5 4142 5 5 5 5143 5 5 5 5144 5 5 5 5145 5 5 5 4146 5 5 5 5147 5 5 5 5148 5 5 5 5149 5 5 5 5150 2 5 5 4151 4 4 4 4152 5 5 5 5153 5 5 5 5154 5 5 5 5155 5 5 5 5156 5 5 5 5157 5 5 5 5158 5 5 5 5159 5 5 5 4200 4 1 4 4201 5 5 5 5202 5 5 5 5203 5 5 5 5204 5 5 5 4205 5 5 4 4206 5 5 5 5207 5 5 5 5208 5 5 5 5209 5 5 5 5210 5 5 5 5211 5 5 5 5212 5 5 5 2213 5 5 5 4214 5 5 5 4215 5 5 5 5216 5 4 5 5217 5 5 5 5218 5 5 5 5219 5 5 5 4220 5 5 5 5

221 5 5 5 5222 4 4 4 4223 4 4 4 4224 5 5 4 5225 5 5 5 5226 5 5 5 5227 5 5 5 2228 5 5 5 5229 5 5 5 5230 5 5 5 4231 5 5 5 5232 5 5 5 5233 5 5 5 5234 5 5 5 5235 5 5 4 5236 5 5 5 5237 5 5 5 5238 5 4 5 5239 5 5 5 5240 4 4 4 4241 5 5 5 5242 5 5 5 5243 5 5 5 5244 5 5 5 5245 5 5 5 5246 5 5 5 4247 4 5 4 5248 5 5 5 2249 5 5 5 5250 5 5 4 5251 5 5 5 5252 4 4 4 5253 5 5 5 5254 5 5 5 5255 5 5 5 5256 5 4 4 5257 5 5 4 5258 5 5 5 5259 5 5 5 5260 5 5 5 5261 5 5 5 5262 5 5 5 5263 5 5 5 5264 5 4 2 4265 5 2 4 4

266 5 4 5 4267 5 5 5 5268 5 5 5 5269 5 5 5 5270 5 5 4 4271 5 5 5 5272 4 4 4 4273 5 4 4 1274 5 5 5 5275 5 4 4 4276 5 5 5 5277 5 5 5 5278 4 4 4 4279 5 5 5 5280 5 5 4 4281 5 5 5 5282 4 4 4 4283 5 5 5 5284 5 5 5 5285 5 5 5 5286 5 5 5 5287 5 5 5 5288 4 4 4 4289 5 5 5 5290 5 5 4 4291 5 5 5 4292 5 5 5 5293 5 5 5 5294 5 5 5 5295 4 4 4 4296 5 4 4 2297 5 5 5 4298 5 5 5 5299 5 5 5 5300 5 5 5 4301302303304305306307308309310

311312313314315316317318319320321322323324325326327328329330331332333334335336337338339340341342343344345346347348349350351352353354355

356357358359360361362363364365366367368369370371372373374375376377378379380381382383384385386387388389390391392393394395396397398399400

401


5/3/15 Dinner,Thank you!5/3/15 Dinner, Thank you all5/1/15 Breakfast, Have a blssed day.5/1/15Lunch, Excelled food and friendly service5/2/15 Lunch,Server Nicole was excellent5/2/15 Dinner- CHICKEN WAS SO DRY I COULD HARDLY SWALLOW IT5/5/15 Dinner; Soup was good. Green beans- tough uncooked5/1/15 Breakfast; People serving food are wonderful. They stay and help me cut up food and happy, to do it! :)5/11/15 Breakfast; cereal, tea not hot5/10/15 Lunch; Chicken noodles too salty5/4/15 Breakfast; Thank you. I love how helpful you are with all my meals. Excellent job5/5/15 Breakfast; Very good! I ate it all5/7/15 Breakfast; Order incomplete. No fruit plate!5/30/15 Breakfast, Was barely warm; didn't eat!!5/17/15 Breakfast, Thank You, there were no utensiles or napkins5/27/15 Lunch, Love your eggs but one is plenty5/29/15 Lunch, Thank you for excellent food and service 5/13/15 Lunch, other than not receiving the ranch dressing, it was good5/27/15 Lunch, Thank You, it was very delicious; since cancer in my throat I am some limited. Ieat 4 0r5/20/15 Lunch, This might by last meal I'm leaving today; Thank you all for such fantastic service5/20/15 Dinner, Thank you very much. Wow Wow, outstanding!; Please give a woow to this person5/12/15 Lunch; 40 minute, did not bring my food to me5/15/15 Dinner, The meal was excellent but the sherbert was very melted 5/12/15 Lunch, The strawberry gelatin that I was given was weak and the cherry posicle that I had ordered had accidently turned out being a grape popsicle; yet the vegetable broth was excellent5/26/15 Lunch, very very good as usual, thanks again5/13/15 Breakfast, Very personable5/29/15 Dinner, the tray was left while I was at MRI5/17/15 Lunch, Great job, Ashley5/14/15 Dinner, Great!5/15/15 Dinner, liquid diet terrible bro jello good


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1392 7131301 15054.62 4.74

92.5% 94.8%

5/1/15 Breakfast; People serving food are wonderful. They stay and help me cut up food and happy, to do it! :)

eat 4 or 5 small meals a day

5/12/15 Lunch, The strawberry gelatin that I was given was weak and the cherry posicle that I had ordered had accidently turned out being a grape popsicle; yet the vegetable broth was excellent



10 5 5 5 511 5 5 5 512 5 5 5 513 4 5 3 514 5 5 5 515 5 5 5 516 5 5 5 517 5 5 5 518 5 5 5 519 5 5 4 520 5 5 4 421 5 5 5 522 5 5 5 423 5 5 5 524 5 5 5 525 5 5 4 526 5 5 5 527 5 5 5 528 5 5 5 529 5 5 5 230 5 5 5 531 5 5 5 432 5 5 5 533 5 5 5 534 5 5 5 535 5 5 5 536 5 5 5 137 5 5 5 538 5 5 5 539 4 4 4 440 5 5 5 541 5 5 5 442 5 5 5 5

Go To YTD

43 5 5 5 544 5 5 5 445 5 5 4 346 5 5 5 547 5 5 5 448 5 5 4 449 5 5 5 550 4 4 4 451 5 5 5 552 5 5 5 553 5 5 5 554 5 5 5 555 5 5 5 556 5 5 5 557 5 5 5 558 5 5 5 459 5 5 5 560 5 5 5 561 5 5 5 462 5 5 5 563 4 4 3 464 5 5 5 565 5 5 5 466 5 5 5 567 5 5 5 568 4 4 4 469 5 5 5 470 4 5 5 471 5 5 5 472 5 5 5 573 5 5 5 474 5 4 4 375 5 4 1 476 5 5 5 577 5 5 5 578 5 5 5 579 5 5 5 580 5 5 5 581 5 5 5 582 5 5 5 583 5 5 4 484 5 5 5 585 5 5 5 586 5 5 5 587 5 5 5 4

88 5 5 5 589 5 5 5 490 5 5 5 591 5 5 2 492 5 5 5 593 5 5 5 494 5 5 5 595 5 5 5 496 5 5 5 597 5 5 5 498 5 5 5 599 5 5 5 4

100 5 5 5 5101 5 5 5 4102 5 5 5 5103 5 5 5 4104 5 4 5 4105 5 5 5 4106 5 5 5 5107 5 5 5 5108 5 5 5 4109 5 5 5 5110 5 5 5 5111 5 5 5 5112 5 5 5 5113 5 5 5 5114 5 5 5 4115 5 5 5 5116 5 5 5 5117 5 5 4 4118 5 5 5 5119 5 5 4 5120 5 5 4 5121 5 5 5 4122 5 5 5 5123 5 4 5 5124 5 5 5 5125 5 5 5 4126 5 5 4 5127 5 5 5 4128 5 5 5 5129 5 5 5 4130 5 5 5 4131 5 5 5 5132 5 5 5 5

133 5 5 5 5134 5 5 5 4135 5 5 5 5136 5 5 5 4137 2 5 4 5138 5 5 5 5139 5 5 5 5140 5 5 5 5141 5 5 5 4142 5 5 2 5143 5 5 5 4144 5 5 5 5145 5 5 5 5146 5 5 5 5147 5 5 5 5148 5 5 5 5149 5 5 5 5150 5 5 5 4151 5 5 5 5152 5 5 5 4153 5 5 5 4154 5 5 5 5155 5 5 5 5156 5 5 5 5157 5 5 5 5158 5 5 5 5159 5 5 5 4160 5 5 5 4161 5 5 5 5162 5 5 5 5163 5 5 5 5164 5 5 5 4165 5 5 5 5166 5 5 5 5167 5 5 5 5168 5 5 5 5169 4 4 4 4170 5 5 5 5171 5 5 5 4172 5 5 5 5173 5 5 5 5174 5 5 5 5175 5 5 5 5176 5 5 5 5177 5 4 5 5

178 5 5 5 5179 5 5 5 5180 5 5 5 5181 5 5 4 2182 5 5 5 2183 5 5 5 4184 5 5 5 5185 5 5 5 5186 4 4 4 2187 5 5 5 2188 5 4 5 5189 5 5 5 5190 5 5 5 5191 5 5 5 5192 5 5 5 5193 5 5 5 4194 5 5 5 5195 5 5 4 5196 5 5 5 5197 5 5 5 5198 5 5 4 5199 5 5 5 4200 4 5 4 5201 5 5 5 4200 5 5 5 5201 5 5 5 5202 5 5 4 4203 4 4 2 2204 5 5 5 5205 5 5 5 5206 5 5 5 5207 4 5 4 4208 4 5 4 4209 5 5 5 5210 5 5 5 5211 5 5 5 5212 5 5 5 5213 4 5 5 5214 5 5 5 4215 5 5 5 4216 5 5 5 5217 5 5 5 5218 5 5 5 5219 5 5 5 5220 5 5 5 4

221 5 5 5 5222 5 5 5 5223 5 5 5 5224 5 5 5 5225 5 5 5 4226 5 5 5 5227 5 5 5 5228 5 5 5 5229 5 5 5 4230 5 5 5 5231 5 5 5 5232 5 5 5 5233 5 5 5 5234 5 5 5 5235 5 5 5 5236 5 5 5 5237 5 5 5 5238 5 5 5 5239 5 5 4 5240 5 5 5 5241 5 5 5 5242 5 5 5 5243 5 5 5 5244 4 5 4 4245246247248249250251252253254255256257258259260261262263264265

266267268269270271272273274275276277278279280281282283284285286287288289290291292293294295296297298299300301302303304305306307308309310

311312313314315316317318319320321322323324325326327328329330331332333334335336337338339340341342343344345346347348349350351352353354355

356357358359360361362363364365366367368369370371372373374375376377378379380381382383384385386387388389390391392393394395396397398399400

401


6/6/15 Dinner, Taylor, thank you for your professionalism, I had a very polite delivery enacted upon myself6/6/15 Lunch, Thank you Bud! Thank you for helping me keep within my CHO's6/6/15; Breakfast, Another 5 star meal put out by a 5 star staff6/6/15; Breakfast, Everything is Good/ Excellent6/12/15; Breakfast, This is no joke. It's the best huevos Rancheros I have ever had and I have had all the time at restraunts6/7/15; Dinner, The Republic talks of good san diego fine eating, I have been to Mr. A's, drinks are good but your food is better, Thanks/ % star6/8/15; Lunch, Thank you for my outstanding meals. No more room serrvice for me, never a bad meal, never any bad service/ Thank you6/19/15; Lunch, Thanks so much! Have a good day!6/12/15; Dinner, He was polite but did not repeat order back to me for confirmation hence my order was incorrect. I ordered Mediterranean salmon but instead I had received grilled salmon which was I had not not initially ordered. I am not very impressed at the effective system that you have in place. If I had a different diet order, the meal might have been lethal.6/16/15; Breakfast, The man taking my order was not only polite, but also gave me very helpful suggestions.6/12/15; Dinner, Only soup cold and crackers stale6/11/15; Lunch; Some of the strawberries were bad6/9/15; Lunch, Almost every meal that I had requested had either something missing that I had requseted or was substituted. Example- no creamer for coffee and the there was no pudding.6/9/15; Lunch, The only thing that was bad was the time it took to set to plate my order6/13/15; Breakfast, I got my order an hour after I ordered it, that is not very good timing6/14/15; Dinner, except melon was extremely mushy; too much water in cup6/14/15; Lunch, turkey is fry not good, green beans are shingling6/14/15; Lunch, the turkey that I had gotten was spoiled and I had to throw it out6/25/15; Lunch, Everything was sooo good! 6/21/15; Lunch, Food not good6/26/15; Dinner, Great services, my compliments to the coordinators of the meal!6/26/15; Breakfast, I am nnot very impressed at the meal that was given to me nearly 50 minutes after the order was placed. In turn, when I had received the meal, it had been lacking a viable temperature which ensures the flavors that was inside the pancake. My coffee was extremely cold and the French Toast was not cooked to its extreme.6/24/15; Dinner, Thank you so much! Everything was so good and and fresh! It the best meal ever!!! Loved it!!! It really hit the spot. Please give my sincerest compliments to the chef(s)!6/25/15; Dinner, I am not very impressed as there was a piece of hair that I had caught in my food. Immediately after, I had asked the nurse to throw the meal away. This does not reflect boldly!


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1170 5895245 12254.78 4.81

95.5% 96.2%

6/6/15 Dinner, Taylor, thank you for your professionalism, I had a very polite delivery enacted upon myself

6/12/15; Breakfast, This is no joke. It's the best huevos Rancheros I have ever had and I have had all the time at restraunts6/7/15; Dinner, The Republic talks of good san diego fine eating, I have been to Mr. A's, drinks are good but your food is better, Thanks/ % starks 5 stars all the way, again!6/8/15; Lunch, Thank you for my outstanding meals. No more room serrvice for me, never a bad meal, never any bad service/ Thank you

6/12/15; Dinner, He was polite but did not repeat order back to me for confirmation hence my order was incorrect. I ordered Mediterranean salmon but instead I had received grilled salmon which was I had not not initially ordered. I am not very impressed at the effective system that you have in place. If I had a different diet order, the meal might have been lethal.6/16/15; Breakfast, The man taking my order was not only polite, but also gave me very helpful suggestions.

6/9/15; Lunch, Almost every meal that I had requested had either something missing that I had requseted or was substituted. Example- no creamer for coffee and the there was no pudding.

6/26/15; Breakfast, I am nnot very impressed at the meal that was given to me nearly 50 minutes after the order was placed. In turn, when I had received the meal, it had been lacking a viable temperature which ensures the flavors that was inside the pancake. My coffee was extremely cold and the French Toast was not cooked to its extreme.6/24/15; Dinner, Thank you so much! Everything was so good and and fresh! It the best meal ever!!! Loved it!!! It really hit the spot. Please give my sincerest compliments to the chef(s)!6/25/15; Dinner, I am not very impressed as there was a piece of hair that I had caught in my food. Immediately after, I had asked the nurse to throw the meal away. This does not reflect boldly!

6/12/15; Dinner, He was polite but did not repeat order back to me for confirmation hence my order was incorrect. I ordered Mediterranean salmon but instead I had received grilled salmon which was I had not not initially ordered. I am not very impressed at the effective system that you have in place. If I had a different diet order, the meal might have been lethal.

6/26/15; Breakfast, I am nnot very impressed at the meal that was given to me nearly 50 minutes after the order was placed. In turn, when I had received the meal, it had been lacking a viable temperature which ensures the flavors that was inside the pancake. My coffee was extremely cold and the French Toast was not cooked to its extreme.

6/12/15; Dinner, He was polite but did not repeat order back to me for confirmation hence my order was incorrect. I ordered Mediterranean salmon but instead I had received grilled salmon which was I had not not initially ordered. I am not very impressed at the effective system that you have in place. If I had a different diet order, the meal might have been lethal.

6/26/15; Breakfast, I am nnot very impressed at the meal that was given to me nearly 50 minutes after the order was placed. In turn, when I had received the meal, it had been lacking a viable temperature which ensures the flavors that was inside the pancake. My coffee was extremely cold and the French Toast was not cooked to its extreme.



10 5 5 5 411 5 5 5 512 4 4 4 313 5 5 5 514 4 5 4 515 5 5 5 516 5 5 5 417 5 5 5 518 5 5 5 519 5 5 5 520 5 5 5 521 5 5 5 522 5 5 5 523 5 5 5 524 4 4 5 425 5 5 4 426 5 5 5 527 5 5 5 528 5 5 5 529 5 5 5 530 5 5 5 531 5 5 5 432 5 5 5 533 4 4 5 534 5 5 5 435 5 5 5 536 5 5 5 537 5 5 5 538 5 5 5 539 5 5 5 540 5 5 5 541 5 5 5 342 5 5 5 5

Go To YTD

43 5 5 5 544 5 5 5 545 5 5 5 546 5 5 5 547 5 5 5 548 5 5 5 549 5 5 5 450 5 5 5 551 5 5 5 552 5 5 5 553 5 5 3 354 5 3 5 555 5 5 5 556 5 5 5 557 5 5 5 558 5 3 3 359 5 5 5 560 5 5 5 561 5 5 5 562 5 5 5 563 5 5 5 564 5 5 5 565 5 5 5 566 5 5 5 567 5 2 4 568 5 5 5 569 4 5 5 470 5 5 5 571 5 5 3 472 5 3 3 173 5 5 5 574 5 5 5 575 5 5 5 576 5 5 5 577 5 5 5 578 5 5 5 579 5 4 5 580 5 5 5 481 5 5 4 482 5 5 5 583 5 5 5 584 5 5 5 585 5 5 5 586 5 5 5 587 5 5 5 5

88 5 5 4 489 5 5 5 590 5 5 5 591 5 5 5 592 5 5 5 493 4 4 3 594 4 5 5 595 5 5 5 596 5 4 5 497 5 5 5 598 5 5 4 599 5 5 5 5

100 5 5 5 5101 4 4 5 4102 5 5 5 5103 5 5 4 5104 5 5 5 5105 5 5 5 5106 5 5 5 5107 5 5 5 5108 5 5 5 5109 4 5 5 5110 5 5 5 5111 5 5 5 5112 5 5 5 5113 5 5 5 5114 5 5 5 5115 5 5 5 5116 5 5 5 5117 5 5 5 5118 5 5 5 5119 5 5 5 5120 5 5 4 4121 5 5 5 5122 5 5 5 5123 5 5 5 5124 4 4 5 5125 4 4 5 4126 5 5 5 5127 5 5 5 5128 5 5 5 4129 5 5 5 4130 5 5 4 4131 5 5 5 4132 5 5 5 5

133 4 4 4 5134 5 5 5 4135 5 5 5 5136 5 5 5 5137 5 5 5 5138 5 5 5 5139 5 5 5 5140 5 5 5 5141 5 5 5 5142 5 5 5 5143 5 5 5 5144 5 5 5 4145 4 4 5 4146 5 5 5 5147 5 5 5 5148 5 5 5 5149 5 5 5 5150 5 5 5 5151 5 5 5 5152 5 5 5 5153 5 5 5 5154 5 5 5 1155 5 5 5 5156 5 5 4 5157 5 5 5 5158 5 5 5 4159 5 4 5 4160 5 5 5 1161 5 4 4 4162 5 5 5 5163 5 5 5 5164 5 5 5 4165 5 4 5 5166 4 5 5 4167 5 5 4 4168 5 5 5 5169 5 5 4 4170 5 5 5 2171 5 5 5 5172 5 5 5 4173 5 5 4 5174 5 4 4 5175 5 5 5 5176 5 5 5 5177 5 5 4 5

178 5 5 5 4179 5 5 5 5180 5 5 5 5181 5 5 5 5182 5 5 5 4183 4 4 1 2184 5 1 4 2185 5 5 5 5186 5 5 5 5187 5 5 5 5188 5 5 5 5189 5 5 5 5190 5 5 5 5191 5 5 5 5192 5 5 5 5193 5 5 5 5194 5 5 5 5195 4 1 4 4196 5 5 5 5197 5 5 5 5198 5 5 5 5199 5 5 5 5200 5 4 4 4201 5 5 5 5200 5 5 5 5201 4 4 5 5202 5 5 5 5203 4 4 4 5204 5 5 5 5205 5 5 5 5206 5 5 5 5207 5 5 5 5208 5 4 5 4209 5 5 5 5210 5 5 5 5211 5 5 5 5212 4 4 4 4213 5 5 5 5214 5 5 5 5215 5 5 5 5216 5 5 5 5217 5 5 5 5218 5 5 5 5219 5 5 5 4220 5 5 5 5

221 5 5 5 5222 5 5 5 5223 5 5 5 5224 4 5 4 5225 5 5 5 5226227228229230231232233234235236237238239240241242243244245246247248249250251252253254255256257258259260261262263264265

266267268269270271272273274275276277278279280281282283284285286287288289290291292293294295296297298299300301302303304305306307308309310

311312313314315316317318319320321322323324325326327328329330331332333334335336337338339340341342343344345346347348349350351352353354355

356357358359360361362363364365366367368369370371372373374375376377378379380381382383384385386387388389390391392393394395396397398399400

401


7/7/15; Dinner; Didn’t Bring Coff. Poor quality control.7/8/15; Dinner; Connected problem very fast7/5/15; Lunch ; Did not get 1 Sherbet Orange 7/19/15;Breakfast; Excellent Perfect Service 7/20/15;Lunch; Soup was slaty. Soup was cold7/19/15;Lunch; Great!7/21/15;Dinner; What a wonderful dinner Thank You7/21/15;Lunch;Very Very Good7/22/15;Breakfast; Thank you (Bud) helpful and friendly. Cream of Wheat very pleasant7/21/15;Breakfast; Luke warm delay 7/20/15;Breakfast; Breakfast potatos were cold7/15/15;Lunch; RN cant eat soup refused. 12:18 no NPO Cerner7/17/15;Lunch; Very Polite and helpful7/16/15;Dinner; Food was great! Service good too7/10/15;Lunch;Did not take order7/9/15;dinner; 2 bacon slice burnt slightly 7/11/15;Lunch; Chicken fajitas best chochoice thank you !7/11/15;Lunch;Cake was exellent 7/13/15;lunch; Many Thanks!7/11/15;lunch; Awsome7/8/15;lunch; got fruit plate, but no cheese 7/22/15;lunch;Food is good! Thanks for all the great Service! Thanks7/22/15; lunch, This was the greatest service that I have ever, every had!!!7/22/15; lunch, Great job, I have never seen a place where everyone is happy to be at work. My compliments to the staff!7/22/15; lunch, Fantastic!7/24/15; Breakfast, Please remove tops from strawberries, He keeps eating them ! :)7/26/15; Breakfast, Awesome!7/24/15; Breakfast, Wonderful, Thank you!7/25/15; Lunch, Very nice lady, Tiffany7/26/15; Breakfast, Did not get milk or muffin!7/25/15; Lunch, Please send bananas that are not rotten!!! Thanks :)7/26/15; Lunch, Where is my chocolate pudding!!! I had requested the nurse to send me some chocolate pudding when I had found out that I had been missing the pudding and when she had asked for it, I had received a notification that there was no chocolate pudding in my diet even when that was what was ordered. ther is7/28/15; Breakfast, I did not get my blueberry muffin7/31/15; Lunch, My scrambled eggs were so badly (Underlined) scorched (Underlined) I could not eat. Horrible (Underlined)


55555545354545355555554555555554555355515

555555555525555155555555455541555555555555555

355543554555545155555554555555555555545545455

454455555555455545555354555545544445455555554

455554255555545555555545545455554555155555544

55555

1056 5409226 11304.67 4.79

93.5% 95.7%

7/22/15; lunch, Great job, I have never seen a place where everyone is happy to be at work. My compliments to the staff!

7/26/15; Lunch, Where is my chocolate pudding!!! I had requested the nurse to send me some chocolate pudding when I had found out that I had been missing the pudding and when she had asked for it, I had received a notification that there was no chocolate pudding in my diet even when that was what was ordered. ther is

7/31/15; Lunch, My scrambled eggs were so badly (Underlined) scorched (Underlined) I could not eat. Horrible (Underlined)

7/26/15; Lunch, Where is my chocolate pudding!!! I had requested the nurse to send me some chocolate pudding when I had found out that I had been missing the pudding and when she had asked for it, I had received a notification that there was no chocolate pudding in my diet even when that was what was ordered. ther is

7/26/15; Lunch, Where is my chocolate pudding!!! I had requested the nurse to send me some chocolate pudding when I had found out that I had been missing the pudding and when she had asked for it, I had received a notification that there was no chocolate pudding in my diet even when that was what was ordered. ther isered. There is a serious flaw in you rsystem



10 4 4 4 411 5 5 5 512 5 5 5 513 5 5 5 514 5 5 5 515 5 5 5 316 5 5 5 517 5 5 4 518 5 5 5 519 5 5 5 520 5 5 5 521 1 5 5 522 5 5 5 523 5 5 5 524 5 5 5 525 5 5 5 526 5 5 5 527 5 4 4 528 5 5 5 529 4 4 4 430 5 5 5 531 5 5 5 532 5 5 5 533 5 5 5 534 5 5 5 535 5 5 5 536 5 5 5 537 5 5 5 538 5 5 5 539 5 5 5 440 4 4 4 341 5 5 5 542 5 5 5 5

Go To YTD

43 5 5 5 444 4 5 5 445 5 5 5 546 5 5 5 547 5 5 5 548495051525354555657585960616263646566676869707172737475767778798081828384858687

888990919293949596979899

100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132

133134135136137138139140141142143144145146147148149150151152153154155156157158159160161162163164165166167168169170171172173174175176177

178179180181182183184185186187188189190191192193194195196197198199200201200201202203204205206207208209210211212213214215216217218219220

221222223224225226227228229230231232233234235236237238239240241242243244245246247248249250251252253254255256257258259260261262263264265

266267268269270271272273274275276277278279280281282283284285286287288289290291292293294295296297298299300301302303304305306307308309310

311312313314315316317318319320321322323324325326327328329330331332333334335336337338339340341342343344345346347348349350351352353354355

356357358359360361362363364365366367368369370371372373374375376377378379380381382383384385386387388389390391392393394395396397398399400

401


8/9/2015;Breakfast;Very kind service8/8/2015;Dinner; Only person that offered to open my food- very sweet person in 3 days8/4/2015;Dinner; Ordered 3 salt and 2 pepper. Got 1 yellow packet. Does anyone check the orders 8/10/2015;Lunch; Thank You!8/3/2015;Lunch;Food service did a great job!8/7/2015;Dinner; Rosted sweet potatos were not done quite hard8/8/2015;Dinner; Everything listed correctly everything delivered correctly good job8/15/2015;Dinner; Person taking my order was rushed and inncorrect when my meals was delivered8/15/15;Breakfast; Excellent this applies to all meals received


53555555455553555553555554545555555554354

44555

215 110546 230

4.67 4.8093.5% 96.1%

Oct-14 Meal Factor Score: #DIV/0!

Surveys Question 1 Question 2 Question 3 Question 41 Column1 Column2 Column3 Column423456789

101112131415161718192021222324252627282930313233343536373839404142

Go To YTD

434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687

888990919293949596979899

100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132

133134135136137138139140141142143144145146147148149150151152153154155156157158159160161162163164165166167168169170171172173174175176177

178179180181182183184185186187188189190191192193194195196197198199200201200201202203204205206207208209210211212213214215216217218219220

221222223224225226227228229230231232233234235236237238239240241242243244245246247248249250251252253254255256257258259260261262263264265

266267268269270271272273274275276277278279280281282283284285286287288289290291292293294295296297298299300301302303304305306307308309310

311312313314315316317318319320321322323324325326327328329330331332333334335336337338339340341342343344345346347348349350351352353354355

356357358359360361362363364365366367368369370371372373374375376377378379380381382383384385386387388389390391392393394395396397398399400

401

Total 0 0 0 0/ by # of Entries 0 0 0 0Mean Score #DIV/0! #DIV/0! #DIV/0! #DIV/0!Percentage #DIV/0! #DIV/0! #DIV/0! #DIV/0!


0 00 0

#DIV/0! #DIV/0!#DIV/0! #DIV/0!



101112131415161718192021222324252627282930313233343536373839404142

Go To YTD

434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687

888990919293949596979899

100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132

133134135136137138139140141142143144145146147148149150151152153154155156157158159160161162163164165166167168169170171172173174175176177

178179180181182183184185186187188189190191192193194195196197198199200201200201202203204205206207208209210211212213214215216217218219220

221222223224225226227228229230231232233234235236237238239240241242243244245246247248249250251252253254255256257258259260261262263264265

266267268269270271272273274275276277278279280281282283284285286287288289290291292293294295296297298299300301302303304305306307308309310

311312313314315316317318319320321322323324325326327328329330331332333334335336337338339340341342343344345346347348349350351352353354355

356357358359360361362363364365366367368369370371372373374375376377378379380381382383384385386387388389390391392393394395396397398399400

401



0 00 0




101112131415161718192021222324252627282930313233343536373839404142

Go To YTD

434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687

888990919293949596979899

100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132

133134135136137138139140141142143144145146147148149150151152153154155156157158159160161162163164165166167168169170171172173174175176177

178179180181182183184185186187188189190191192193194195196197198199200201200201202203204205206207208209210211212213214215216217218219220

221222223224225226227228229230231232233234235236237238239240241242243244245246247248249250251252253254255256257258259260261262263264265

266267268269270271272273274275276277278279280281282283284285286287288289290291292293294295296297298299300301302303304305306307308309310

311312313314315316317318319320321322323324325326327328329330331332333334335336337338339340341342343344345346347348349350351352353354355

356357358359360361362363364365366367368369370371372373374375376377378379380381382383384385386387388389390391392393394395396397398399400

401



0 00 0




101112131415161718192021222324252627282930313233343536373839404142

Go To YTD

434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687

888990919293949596979899

100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132

133134135136137138139140141142143144145146147148149150151152153154155156157158159160161162163164165166167168169170171172173174175176177

178179180181182183184185186187188189190191192193194195196197198199200201200201202203204205206207208209210211212213214215216217218219220

221222223224225226227228229230231232233234235236237238239240241242243244245246247248249250251252253254255256257258259260261262263264265

266267268269270271272273274275276277278279280281282283284285286287288289290291292293294295296297298299300301302303304305306307308309310

311312313314315316317318319320321322323324325326327328329330331332333334335336337338339340341342343344345346347348349350351352353354355

356357358359360361362363364365366367368369370371372373374375376377378379380381382383384385386387388389390391392393394395396397398399400

401



0 00 0


Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 TotalTotal 7185 7578 6533 6164 7131 5895 5409 #REF! #REF! #REF! #REF! #REF! 21296/ by # of Entries 1540 1590 1385 1285 1505 1225 1130 #REF! #REF! #REF! #REF! #REF! 4515Mean Score 4.78 4.77 4.72 4.80 4.74 4.81 4.79 #REF! #REF! #REF! #REF! #REF! 4.7167Percentage 95.6% 95.4% 94.4% 95.9% 94.8% 96.2% 95.7% #REF! #REF! #REF! #REF! #REF! 94.3%Goal 91.0% 91.0% 91.0% 91.0% 91.0% 91.0% 91.0% 91.0% 91.0% 91.0% 91.0% 91.0%

Go To:

SCALED QUESTIONS TARGET ACTUAL (YTD)1- The people taking my meal orders were polite and professional. 95.0% 96.8%2- The people serving my meals were polite and professional. 95.0% 96.7%3- My meals were served in a timely manner. 92.8% 95.2%

83.9% 90.5%5- My meals were delivered at the right temperature. 89.5% 92.4%TOTAL MEAL FACTOR 90.4% 94.3%

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

4- When I was well enough to eat, the flavor of the food was satisfactory.

Jan-15

Feb-15

Mar-15

Apr-15

May-15

Jun-15Jul-1

5

Aug-15

Sep-15

Oct-15

Nov-15

Dec-15

88.0%89.0%90.0%91.0%92.0%93.0%94.0%95.0%96.0%97.0%

Overal Meal Factor

PercentageGoal

60.0%65.0%70.0%75.0%80.0%85.0%90.0%95.0%

100.0%96.8% 96.7% 95.2%

90.5%

92.4%

95.0% 95.0% 92.8%83.9% 89.5%

ACTUAL (YTD)TARGET

Month CALL CTR RSA'S TIME FLAVOR TEMP Total

JAN 95%FEB 97%MAR 95%APR 95%MAY 96%JUN 97%JUL 96%AUG 95%SEP 96%OCT 96%NOVDEC

Documents

Internal Patient Survey Tracking