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Internal
Communications
Workshop
13.03.2019
PMI INFORMATION SERVICES | KRAKOW
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The journey started a long time ago
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The Golden Rule
Treat others as you want to be treated
The Platinum Rule
Treat others as they
want to be treated
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Definition
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When facilitation can be helpful?
To help group identify and solve problems
To suport decision making processes
Increase team and individuals effectiveness
Roger Schwarz, „The skilled facilitator”
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Facilitation process
Contract Situation
analysisGroup
facilitationChanges
analysis
(feedback)
Behavioral
changes
analysis
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FACILITATE – to make ease, to ease the proces
Hierarchical
style
Cooperative
style
Autonomous
style
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Basic facilitators’ activities
Planning (contracting)
Structuring
Giving meaning
Bringng feelings
Confronting
Appreciation
Roger Schwarz, „The skilled facilitator”
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Constant feedback
• Sli.do
• Mentimeneter
• Kahoot
• Happy or not
• Surveys
• stc.
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Technique no 1 –Dixit Cards
• Checking the mood
• Fetching conflicts
• Getting to know each other
• Warm-up
• …
FACILITATOR'S ROLE:
Ensure understanding and
sense of security for every
participant.
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Technique no 2 - Post-it in groups or individually
• Contracting
• Collecting expectations
• Collecting ideas
• Collecting opinions
• ...
FACILITATOR'S ROLE:
Comment andmake other participants opinionsunderstandable for each participant.
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Technique no 3 – World Cafe
• Stimulates cooperation in a group
• It allows you to activate several experts at
one time
• Perfect for large groups
• Shows different perspectives
• ...
FACILITATOR'S ROLE:
Comment on and make it more specificfor each participant.
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Technique no 4 – Continuum
• Checking understanding
• Incorporation of responsibility
• Gathering needs
• Assessment of readiness for
change
• ...
FACILITATOR'S ROLE:
Collect information regarding participants’ needs.
Definitely not Definitely yes
At a low level At a high level
How ready do you feel to implement
the new project?
How would you rate the level of leadership
communication in our company?
Definitely not Definitely yes
As a company, are we prepared for the challenges
posed by the market?
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Flips from our workshop
Stop
Start
Continue
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Flips from our workshop
Contract
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Flips from our workshop
Facilitatoprs’
do’s and dont’s
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Flips from our workshop
Your Needs
(Continuum Technique)
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THANK YOU!
And lets stay in touch:https://www.linkedin.com/in/adrianaborucka/
Ada Borucka
Facilitator and business trainer
Founder & CEO PinPont Internal Communications Agency
mob. +48 660 429 108
