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InterActInternet-based problem solving
role-play in working life
Randi HusemoenMargrethe Marstrøm Svensrud
InterAct
• Model for enhancing Basic Skills at the workplace
• Problem solving role-plays / simulations
• Internet-based learning platform
• Flexibility• Short term, well
structured activities• Learner centred activities
within predefined frames
Motivation
Enhance basic skills
Maintain skills
What happens?
4Negotiation
5New
joint solution
1Task
2Solution
3Problem
Problem solving
role-plays/ simulations
The simulation: The roles
• SkjermbildedumpI am AnneNurse, 34, from Finland
My house
My favourite food
Motivational factors
• Real communication between participants
• The simulation resembles reality• A playful and engaging approach• Active participants, but tutors are
important• Peer learning contributes to lowering
the fear of performance • Room for creativity
Output
Meaningful training in • The use of the Internet and relevant software• Reading and writing• Communication• Creating documents• Taking initiative• Finding solutions to problems• Negotiations• Working in groups to find joint solutions
Developed through European projects
• Foreign language learning in formal education
• Basic skills at the workplace • ICT-skills, language learning,
international trade and intercultural awareness in the field of business and administration
InterAct in Basic Competence in Working Life (BCW)
• Apply InterAct to different contexts• Learning activities internal in single
organisation• Learning activities in co-operation
between organisations
Experiences from BCW
• InterAct in Akershus University Hospital• InterAct in three enterprises
Rehabilitation related to employability – Lillehammer Produkter AS– Lunner Produkter AS– Valdres Kompetansevekst AS
InterAct in Akershus University Hospital
• Preparing to move into a fully digitalised hospital
• New ways of organising the hospital• New tasks and functions• Need for new competences
• 18 cleaners participated• Participants from seven countries• Poor skills in Norwegian• Most of them had low ICT skills
InterAct in three enterprises
• Rehabilitation related to employability • 13 participants – both regular employees and employees in
rehabilitation
• Continuously dependant on new commissions• Need for especially adapted tasks for employees on job
rehabilitation• Employees involved in the adaptation of the production due to
changes in the market
• Need for strengthening the basic skills to take part in the processes above to strengthen their employability to apply for regular jobs
• Each enterprise too small to develop an autonomous learning environment
Why InterAct?
• The enterprises wanted to try new learning models
• Learning objectives– Motivate for the ongoing changes and the new
tasks– Better oral and written language skills– Improve digital competences– Increase self esteem
Lesson learned
• Two very different target groups– One group with mainly immigrant learners– One group with only Norwegian speaking participants
• The script must be adapted to the target group– Complexity in language– Complexity in tasks– Total work load– Possibility of adapting the script during the
simulation
• The role of the tutor is important
It works!!!
• Improved basic skills, especially ICT• Having fun • Engaging• Learning without noticing• Overcoming fear of writing and using
ICT• Feeling more confident in
communicating with others• Increased self esteem