Upload
josie-shafer
View
216
Download
0
Embed Size (px)
Citation preview
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
1/28
Josie Shafer
Redwood Canopy Tours Manager
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
2/28
While other countries, such asCosta Rica and Mexico, have been
offering zip line canopy tours foryears, it is a new chapter in the
story of North American
Adventures, and for someparticipants, it is also the beginning
of a renewed life.
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
3/28
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
4/28
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
5/28
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
6/28
Meet Up Groups
Bucket-Listers
Couples
Families
Singles
Groups
CorporationsGirl Scouts/Boy Scouts/Service
4-H, Service Organizations, etc.
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
7/28
Stay at Home Parents
Yahoo Groups
Christian Groups/Organizations
Reaching Out Groups
Birthday Parties/Celebrations
People Celebrating Anniversaries/Proposals
College Students/Groups
Schools
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
8/28
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
9/28
What do you wish you could
do before you die?
What have you alwayswanted to do but have notdone yet?
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
10/28
Its for the outdoor Enthusiasts who want to have thethrill of adventure, but who dont want to exert a lot of
energy to achieve it, said Steve Gustafson, owner ofExperienced Based Learning, Inc.
Its freedom. Camaraderie. Great team-building. MonieMcCoury owner of Scream Time Zip line
With gas prices so high, you don t have to go to SouthAmerica anymore for a zip line tour. You can go righthere in the U.S. Donna Holder, co-owner of Banning
Mills
Its a no sweat adrenaline rush RCT Comment Card
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
11/28
Its Challenge by Choice RCT Comment
This is a family activity that doesn
t really tax the
environment says Alex Mose of Seven SpringsMountain Resort
Its not couch potato and its not extreme adventuresports, its somewhere in-between, Donny Coffeybuilder and inspector for Phoenix Experiential Designs
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
12/28
Every time I left the platform, I had to disregard myterror. I felt my heart in my mouth, swallowed it,
and stepped off the edge. Once I was moving, mybody understood the physics involved, and I couldfly. Evanysaid, Next time, we should bring capes.
The day made me braver, and more secure in my
ability to tell the difference between actual risk andperceived risk. I have never been so afraid ofsomething with the possible exception of labor
and done it anyway. If youre anywhere near azip-line, I hope youll try it. It will change yoursubconscious.
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
13/28
Who: Young to the Young At HeartWhat: Want to go on a Zip Line
Ride a Zip Line
Zip Line Through a ForestSquidoo.com Zip Lining is one of the 1000
Things You Must Do Before You Die
Bucketlist.org 1,000s ofPeople having RideA Zip Line on Their Bucket List
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
14/28
It starts with Communication
According to Wikipedia, Communication
isthe act of conveying information.
When we do things together that involve
interaction, it
s the shared experience thatcreates connections between people.Therefore sharing information
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
15/28
When weve shared anexperience with someone,whether throughcommunication or
experiencing it together in thefirst place, it creates a personal
connection between us evenif we did not know each otherto begin with.
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
16/28
Respond to Comments on Blogs
Participate in Discussions on Facebook, PostPhotos and Comments
Respond to E-mails
Reach out Through Newsletters
Take the Time to Talk on the Phone, Get toKnow our Guests!
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
17/28
Phone Calls, E-mails, Information on ourWebsites
Reservationists Being Courteous and Aware
of FearsIntroducing guests to one another when
they arrive, showing and explaining maps,sharing experiences, etc.
Taking the time to not only check people inand collect payment but to answer all theirquestions.
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
18/28
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
19/28
Find Common Ground
Listen, and be encouraging
Most people love to talk about themselves,make them feel comfortable
Pay attention
Look into your guests eyes
Be Present
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
20/28
Our guests are coming to do something CanopyTour, Zip Lining, Tree Climbing, Ropes Course,
Adventure Parks, etc.
They Automatically have a bond with this sharedexperience!
Sharing a powerful experience creates a powerful
connection!Unusual similarities create the most powerful
connections both physically and emotionally.
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
21/28
People spend the vast majority of their timeinteracting with others.
Interactions help add another dimension tothe pleasure of the actual activity
Creates a sense of closeness; embrace it!
Seeing each others expressions bondspeople i.e. Fear, Excitedness, NewAdventures
Guests leave our adventures/experiencesperceiving it as Worthy, Valuable and MoreMeaningful due to Connections!
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
22/28
Tackling Fear, and Overcoming that Fear
Sharing an Emotional Experience
Asking Open-Ended QuestionsGiving High Fives
Sharing Favorite Parts of the Adventure
Asking Where Guests are From?Sharing Past Experiences
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
23/28
Being in an audience isnt simply about being inthe same place at the same time. We actdifferently when were in the presence of anaudience.
When we are out on course we have An Audience
As Audience members were more susceptible tobeing connected emotionally, expressing ourselves
in uncharacteristically free ways, and forminglasting connections with what we are experiencingand those around us.
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
24/28
Guides need to Personalize the Experience soGuests are Engaged.
Encourage Sharing PersonalMemories/Experiences with Heights/Nature/Treesetc.
Give High Fives
Smile, Meet & Greet Guests with Introductions
Group Hugs around Trees
Sharing Favorite Memories of the tour BeforeZipping to the Ground
On Bridge walks take time to Interact
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
25/28
Facilitate Discussion rather than Putting on a
Show
Small Talk Leads to Shared Experiences
No Cell Phones as Distractions Just the Beauty of
Nature and Experiencing a New AdventureUse Thumballs
Create Question Cards
Short teambuilding activitiesMix it up all the time, dont get into delivering a
scripted act
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
26/28
Greet others sincerely
Use names when speaking
Show interestExpect responses
Sing songs
Use a rubiks cubePlay instruments
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
27/28
7/29/2019 Intentionally Connecting Guests Through Shared Adventures w/o videos
28/28
1. Have intentional conversations with our staff!Show them the importance of connecting ourguests beyond the natural adventure.
2. Utilize our resources: Internet, Facebook,websites, YouTube, post adventure surveys andeach other!
3. Be intentional with all our interactions guides/guests/managers/owners
4. Hire quality, authentic and inspirational staff.
5. Give our staff resources, training, etc.