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Intelligent Performance Management Made Simple
Scene and Be Heard Theater Moscone South Exhibition Hall - Booth 313
Matt WrableyVice President of Business Development
© eG Innovations, Inc | www.eginnovations.com
About eG InnovationseG Innovations is a leading provider of enterprise-class performance management solutions that provide complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services.
Locations USA, UK, Netherlands, Singapore, India
Customers Over 1200 customers worldwide
Employees 120
Year Founded 2001
Certifications VMware Ready, Citrix Ready, SAP Certified, Red Hat Certified
© eG Innovations, Inc | www.eginnovations.com
FIREWALL WEB SERVER
USER
Suppose the database server is 50% slower than normal
APP SERVER DB SERVER
Login
Register
Brow
se
Virtualization Breaks Management Ground Rules
A problem in one tier can affect all the other tiers involved in service delivery
© eG Innovations, Inc | www.eginnovations.com
Disk reads
Streaming Media AppSlow Database Queries
Virtualization Breaks Management Ground Rules
Excessive disk reads by the media server slow down Oracle database accesses
Virtual infrastructures are hard to manage. Traditional monitoring tools are not designed to handle these dynamic environments.
© eG Innovations, Inc | www.eginnovations.com
eG Enterprise Service Manager
Identify & resolve problems preemptively,
before users call!
Network? Database?
Application?
Oracle VM?Storage?Profile Server?
The Service Manager is a General Practitioner for your IT infra.
eG Enterprise ManagerBusiness Service Owner
© eG Innovations, Inc | www.eginnovations.com
Pinpointing the Root-Cause Diagnosis for Virtual Application Slowness:
A Real-World Example of How eG Enterprise Helps
© eG Innovations, Inc | www.eginnovations.com
Virtualization-Aware Root-Cause Diagnosis
Response time metrics for the web-based service: e-shop
Browse_catalog and Search_catalog web transactions are experiencing slowness
Clicking on any of these transactions displays the service topology diagram for this web-based service
© eG Innovations, Inc | www.eginnovations.com
Virtualization-Aware Root-Cause Diagnosis• Know which tier of a business service is impacted
The dependency arrows and color coding make it clear that a problem with the Microsoft SQL server is impacting the java application and web server.
© eG Innovations, Inc | www.eginnovations.com
Virtualization-Aware Root-Cause Diagnosis• Know where the root-cause of a problem lies:
The Microsoft SQL VM is hosted on an Oracle VM Server, and something in the Oracle VM Server itself is impacting the MS SQL VM.
© eG Innovations, Inc | www.eginnovations.com
Virtualization-Aware Root-Cause Diagnosis
Something is wrong with Virtual CPU usage of the CRM-ORACLE 11G VM
The CRM-ORACLE 11G VM is taking up 91.5% of the virtual CPU allocated to it!
• Know which layer is impacted – Network? System? Application?
The problem is at the Inside View of VMs layer.
Clicking on the diagnosis button lets us find out why.
© eG Innovations, Inc | www.eginnovations.com
Virtualization-Aware Root-Cause DiagnosisList of the top 10 CPU processes running on the CRM-ORACLE 11G VM
Oracle process running within the CRM-ORACLE 11G VM is using most of the CPU available in the VM.
This is the root-cause of the MS SQL performance issue we noticed as it is hosted on the same ORACLE VM Server / Hypervisor!
© eG Innovations, Inc | www.eginnovations.com
Virtualization-Aware Root-Cause DiagnosisWithout root-cause diagnosis, you have no idea where the problem lies
The root-cause of the problem
Effects of the problem
All the problems appear to be equally important.
With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.
© eG Innovations, Inc | www.eginnovations.com
The eG Universal Agent
• A single agent license for Microsoft, Linux, Sun Solaris, HPUX,IBM AIX, VMware, Tru64
• A single price, regardless of OS or server configuration - 2, 4, 8, 16 CPUs
• A single agent for monitoring any application
• A single price to manage multiple applications on the same server
• Auto-upgradeable
• Agentless monitoring option
• 100% web-based – HTTP/HTTPS
© eG Innovations, Inc | www.eginnovations.com
Monitoring Every Layer/Every TierComponent Type Applications Monitored by the eG Suite
Web Servers Apache, iPlanet/SunONE, Microsoft IIS, IBM HTTP Server , Oracle Http
Web Application Servers WebLogic, ColdFusion, ATG, iPlanet, SunONE, Microsoft transaction server, WebSphere, SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise
Enterprise Applications SAP R/3, SAP ITS, Corillian Voyager, Micros Opera, Oracle Forms, SiteMinder
Database Servers Oracle, Microsoft SQL server, DB2 UDB, Sybase, MySQL, Informix
Terminal Servers Microsoft Terminal Server, Citrix XenApp
Network Devices Cisco routers, Cisco Catalyst switches, Baystack hub, Network nodes, Local Director, Cisco VPN Concentrator
Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server , MS Proxy server, MS File server, ISA Proxy server
Firewalls Check Point Firewall –1, Cisco PIX, Juniper Netscreen
Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail
Messaging Servers MSMQ, IBM MQ, FioranoMQ server
Others FTP, MTS, Event Logs, Tuxedo domain servers, Printers, NetApp Filers and NetCache, SiteMinder Policy server, Radius server, COM+ server, ASP .NET server,
Operating Systems Windows NT, 2000, 2003, 2008, 2012, 7, XP, Solaris, Linux, AIX, HPUX, Netware, OS400
Virtualization Platforms VMware vSphere, Citrix Xen Server , Solaris Zones/LDOMs , Microsoft Virtual Server
VDI Connection Brokers Citrix XenDesktop, VMware View, Leostream CB
© eG Innovations, Inc | www.eginnovations.com
The eG Virtualization Monitor• The Outside view shows the portion of physical
resources used by each VM (CPU, disk, memory)
• Provided by the virtualization hypervisor
• Useful for capacity planning and identifying certain VM issues
• Does NOT show why a VM is consuming resources
Reso
urce
s of
the
Phys
ical M
achi
ne
0
100%
VM1 15%
VM2 25%
VM3 20%
VM432%
0
100%
Reso
urce
s of
the
Phys
ical M
achi
ne
VM1 15%60% 10%
VM2 25%10%
45%
5%30%
VM3 20%25% 60%
VM4 32%12%20%
40%
Apps inside a VM
• The Inside view shows the portion of resources allocated to a VM that are used by each application and each user of the VM
• Provided by the guest OS (for Windows: WMI)
• Useful for user load balancing, identifying guest OS issues, misbehaving applications, and unauthorized user activities
• Does show why a VM is consuming resources, accelerates fix
© eG Innovations, Inc | www.eginnovations.com
eG Innovations Unique Capabilities Complete 360o Cross-Domain Performance Visibility
Get total performance visibility of all components and how they impact user experience across desktop, application, virtualization, network, storage, server, etc.
Automatic Root-Cause DiagnosisAutomate and accelerate the discovery, diagnosis and resolution of performance issues in complex environments – so your highly skilled staff can be more productive.
Pre-Emptive Problem Detection & AlertingPre-emptively monitor, detect and resolve performance issues – before users are affected. Prevent downtime, ensure exceptional performance and user satisfaction.
Capacity & Performance AnalyticsRight-size your virtualized IT infrastructure, maximize resource utilization and reduce hardware/software cost.
© eG Innovations, Inc | www.eginnovations.com
The ROI of eG Innovations• Reduce downtime• Increase application availability• Boost user experience
Boost User Satisfaction
& Productivity
• Simplify, automate & accelerate diagnosis & troubleshooting
• Optimize staffing levels & reduce OPEX
Reduce IT Support
Cost & Complexity
• Increase hardware utilization • Leverage investment in software• Right-size & optimize environment
Reduce Infrastructure Cost & Avoid Cost Overruns
• Accelerate deployments & rollout• Reduce risk, deliver successful projects
& peace of mind
Deliver Projectson Time, on Budget,
on Target