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TM Forum has recently made an extremely challenging but very credible shi� to become the driving force for all members concerning digital leadership and transforma on: that matches my vision and belief in progress through effec ve collabora on very well.
Steffen RoehnChairman
TM Forum
3
Our industry is transformingContents
4 18SECTION 1Welcome fromthe CEO
SECTION 8EXECUTE | OpenDigital Framework
6 26SECTION 2We give ourmembers TIME
SECTION 9EXECUTE | Careerdevelopment
8 28SECTION 3THINK | Research& Media
SECTION 10EXECUTE | Leadership& awards
10 30SECTION 4THINK | Events
SECTION 11Glossary
32 SECTION 12Why become a TMForum member?
12 SECTION 5THINK | Community
14 SECTION 6INNOVATE & MAKE |Collaborating withmembers
16 SECTION 7INNOVATE & MAKE |Catalysts – Aninnovation marketplace
Welcome from the CEO 4
Intelligent operations for a 5G eraseCtIon 1
I strongly believe that the next decade will be one of opportunity for thetelecoms industry – for those who can move fast enough. Seizing the 5Gera opportunity, as established industries race to digitize, demands arevolution in telecoms companies’ operating model – transforming time-to-market from years to days; simplifying and automating across thebusiness; revolutionizing IT and embracing agile ways of working andpartnering.
TM Forum is a not-for-profit industry association with a 30-year heritagein bringing together the people behind the tools and processes that haveunderpinned growth of the telecoms industry. Our 850 membercompanies generate US$2 trillion in revenue and serve five billioncustomers across 180 countries. Members collaborate with each otherthrough the Forum to create open solutions to shared problems and thatcollaboration is reaching new levels as the pace of change accelerates.
TM Forum’s Open Digital Framework is created through the continuousexpert collaboration of our global membership and is introduced on page18 of this guide. The framework provides the blueprint for serviceproviders to deliver intelligent operations fit for the 5G era. It enables astep-change in business agility, operating cost and customer centricity byrevolutionizing the operating model of service providers and theirtechnology partners. This living framework combines the tools, knowledgeand essential standards needed to transform legacy ways of working,processes and underlying IT systems in a single framework, to enable zero-touch interoperability and ecosystem partnering.
I hope you enjoy reading this pocket guide to the Forum and learning moreabout how we are helping our members to seize 5G era opportunities.
nik Willetts, President and CEO, tM Forum
Digital leadership starts with a thought and ends with an innova�ve act; it is when technology is the means to disrupt the conven�onal way of doing things to create a brilliant customer experience! This is exactly what we are trying to do at TM Forum: to take genuine business problems, solve them with disrup�ve thinking and build a maturity model around it so that the industry can benchmark itself.
Harmeen MehtaGlobal CIO
Bhar Airtel
TIME6
We give our members TIME…seCtIon 2
TIME 7
THINK | Research & Media 8
TM Forum develops research throughout the year, delivering researchreports, webinars and case studies.
We access senior executives both within communications serviceproviders (CSPs) and their technology partners, surveying them on theissues that matter, benchmarking their progress on digital transformation,providing a unique position that allows us to build industry-wide views.
We focus on the issues that matter:The themes that genuinely interest and challenge communication serviceproviders - rather than topics that have gained publicity:
THINK | Research & MediaseCtIon 3
• Digital transformation
• Network operations
• AI and data
• Digital customer
• Cloud native IT
• Procurement
Inform: Your content hub
38%
90,000+Subscribers to Inform newsle�ers
25%CSPs Director & above
THINK | Research & Media 9
We are very pleased withall aspects of this project.Good communications,reasonable fee structure,quality editing andproduction, and gooddistribution."
Thomas Russo,Director Business Developmentspirent Communications
The quality of [TMForum’s reports] isoutstanding and hashelped to push myunderstanding. TMForum's Inform is my 'goto' for the latest researchand is quite frankly, alifesaver!”
David Gale,Enterprise Solution ArchitectVodafone
Visit inform.tmforum.org
THINK | Events10
Our Digital Transformation event series brings together the globalCommunication Service Provider and telecoms supplier communities inengaging and innovative events that help to accelerate the pace of digitaltransformation. These are festivals of telecommunications, with inspiringconference content, expos, Catalyst proof-of-concept projects anddemonstrations, networking opportunities throughout, campfires andmuch more.
the events experience
• Join 4500+of your peers at events across the globe to help drive digitaltransformation.
• Be inspired by 400+speakers sharing real-life case studies
• Visit exposshowcasing the latest in technology to help you on your digitaltransformation journey
• see 50+proof-of-concept Catalyst projects demonstrate innovative solutions
Visit: tmforum.org
THINK | EventsseCtIon 4
February 3-7, 2020Lisbon, Portugal
September 24-27, 2019Dallas, Texas, USA
November 12-14, 2019Kuala Lumpur, Malaysia
June 16-18, 2020Copenhagen, Denmark
January 20-21, 2020Dubai, UAE
September 23, 2019Dallas, Texas, USA
11
Global event series 2019-2020
Sponsorship and exhibit inquiries: [email protected] inquiries: [email protected]
tmforum.org/events
THINK | Events
THINK | Community 12
THINK | CommunityseCtIon 5
Join our community As a global member association for digital business we know howvaluable it is to network and collaborate with other like-mindedprofessionals. Now more than ever, as we are all grappling with achanging marketplace, complex business transformations and newplatform-based business models, the ability to collaborate with peers isessential.
By joining our new communities, we hope you will find the topics thatinterest you, pose questions, participate in discussions, solve problemsand share resources that will help others, as well as gain valuableknowledge from other seasoned professionals.
Join us – engage.tmforum.org
explore topicsincluding AI & Data; Customer
experience; Digital ecosystems;Iot and open APIs
Join over 50,000of your peers across many
different community discussions
INNOVATE & MAKE | Collaborative R&D14
seCtIon 6seCtIon 6
We at TM Forum believe that collaboration has been, and always will be,the most powerful way to transform our global industry. We forge strong,diverse teams of inspiring industry experts from leading organizations toconceive OPEN requirements and design practical solutions.
INNOVATE & MAKE |Collaborative R&D
INNOVATE & MAKE | Collaborative R&D 15
The Digital Maturityprogramhelps our members define what‘digital transformation’ means forthem and provides practical toolsand solutions that helps themdeliver their own digital visionand improve their skills throughleveraging of TM Forum andMember assets.
The IT & NetworkTransformation programis building an Open DigitalArchitecture which sets a newvision for operational andbusiness support systems, and astandard for the design of opendigital platforms. Its ambition isto deliver a model-driven anddata-driven architecture thatrelies on metadata, microservicesand includes a clear set ofnormalized Open APIs. TheOpen Digital Architecture offersan industry-agreed blueprint,language and set of key designprinciples to follow. It providespragmatic pathways frommaintaining monolithic, legacysoftware solutions, towardsmanaging nimble, cloud-nativecapabilities that can beorchestrated using AI.
The Insights & Intelligenceprogramis bringing members together torealize the potential of AI in thetelecommunications industrythrough a standard-implementation approach tospeed up development andreduce the cost of harnessingthis powerful technology.Understanding and measuringthe impact of AI, coordinating AIdevelopments and leveraging AIlearnings across business andoperational domains will allimpact directly on theeffectiveness and value of AIsolutions which will in turn helpthe industry to embrace anautomated future.
The Digital Ecosystemsprogramis designed to empowermembers, to allow them tocapitalize on the digitalrevolution and integrate valueecosystems. We help identify andseize business opportunities aswell as develop practical assetsenabling a structured, scalableapproach to commercializing newservices.
our collaborative R&D is structured into four programs:
16 INNOVATE & MAKE | Catalysts
INNOVATE & MAKE | Catalysts some of the companies helping to create a telecomsinnovation marketplace:
seCtIon 7
INNOVATE & MAKE | Catalysts 17
Join a Catalyst: tmforum.org/catalyst
Forming Select an industry challenge and create a team to work together
StormingCollaborate as a team to develop a solu on
NormingShowcase proof-of-concept solu on at TM Forum events
PerformingTake the solu on to market
FACT: Catalyst projects connect service providers, suppliers & enterprises to solve common challenges
FACT: Speed up your R&D process by up to 5 mes
FACT: Over 1000 companies have taken part in Catalyst projects
FACT: Vodafone draws on TM Forum Catalyst project for UK 5G trials
e
Ongoing
FACT:Vodafone draws on TM Forum Catalyst project for UK
pt Take the solu on to market
Ongoin1month
FACT:1000 compahave taken
: Over
anies taken
Showcproof-solu oForum
case -of-concepon at TM m events
1month
2-3months
Selectchallecreatework t
FACT:projecservice suppliers &
t an industry nge and e a team to together
Collaba teamdevelsolu
: Catalyst cts connect e providers, ers &
FACTup yoproceto 5 mes
T: Speed our R&D ess by up mes
borate as m to op a on
2-3months
1-2months
tM Forum Catalysts: • Rapid fire, member-driven, proof-of-concept projects • Connect ecosystems (CSPs, integrators, vendors, enterprises)• Create innovative solutions to new industry challenges • Validate, and contribute back to, TM Forum best practices & standards • Present showcase demonstrations at TM Forum events
EXECUTE | Open Digital Framework18
EXECUTE | Open Digital Framework seCtIon 8
TM Forum’s Open Digital Framework provides the blueprint for serviceproviders to deliver intelligent operations fit for the 5G era. Theframework enables a step-change in business agility, operating cost andcustomer centricity by revolutionizing the operating model of serviceproviders and their technology partners. Created through continuous
EXECUTE | Open Digital Framework 19
global expert collaboration, this living framework combines the tools,knowledge and essential standards needed to transform legacy ways ofworking, processes and underlying IT systems in a single framework, toenable zero-touch interoperability and ecosystem partnering.
20
e components of the Open members during
seCtIon 8
EXECUTE | Open Digital Framework
Evalua�on Execu�on
Experience
open Digital Framework
Digital Framework help our three key phases
EXECUTE | Open Digital Framework 21
evaluation • Maturity Models and Readiness Checks to help
you baseline your digital capabilities• Business Use Cases to help innovate your
business models• Market Dynamics to understand your positioning
vs the competition
execution• Business Capability Map, a common language for
IT and Business• open Digital Architecture for cloud-native IT• open APIs for zero-touch integration• Governance, security & Privacy by design• Data, Analytics & AI driven intelligent operations• Frameworx foundation libraries – the DNA of a
Digital Service Provider
experience • transformation Guides to help you get started on
your journey• Best Practices to help avoid pitfalls• Case studies to learn from others
22
seCtIon 8
EXECUTE | Open Digital Framework
TM Forum's collaborationprograms are building the OpenDigital Framework
EXECUTE | Open Digital Framework 23
Our members set the priorities for our work and contribute to thecollaborative projects that build the thought leadership, guide books,best practices and standards that shape the future for digital business inany industry. Come join one of our collaborative projects today.
EXECUTE | Open Digital Framework24
seCtIon 8
How TM Forum helps members
ResearchIndustry-leading researchreports and conferencessharing how to improveagility through transformationand how to prepare for 5G.
CatalystsCatalysts provide inspirationand rapid innovationcapability.
Business ProcessesA blueprint for standardized,reusable business processesstructured as components toease the migration to avirtualized or cloud-nativeinfrastructure.
Information ModelA consistent informationmodel that simplifies thetransfer of data across thearchitecture and which canleverage AI/ML.
new ProcurementBest PracticesNew procurement bestpractices define safe, agileways to acquire capabilities.
Industry standardInterfaceIndustry standard interfacedefinitions that simplify andspeed up componentintegration.
Governance BestPracticeGovernance best practiceenables ’agile’ compliance.
Rapid on-boardingSaaS-based or cloud-nativeservices allow for the rapidon-boarding of ecosystempartners.
Conceive
Design
Realize
service
EXECUTE | Open Digital Framework 25
improve business & IT agility
Development & educationBusiness Agility Development & Education programs following theindustry endorsed 70:20:10 methodology.
oDA + APIsODA + APIs provide thecommon language, metrics,processes, data andinformation requirementswhich are cloud ready.
open Digital LabOpen Digital Lab facilities toenable rapid innovation.
transformationGuidesTransformation Guides withPatterns for the rapidimplementation of new,automated 5G enabledservices.
MarketplaceA marketplace for reusablesoftware components.
AI-driven customer service operationsPatterns for AI-driven customer service operations can be leveraged forefficient, Service-Centric IT.
official tM Forum training and Certification programs help you educate yourteams to address the cultural and skills gap caused by a shortage of digital talent.
We offer a 70:20:10 holistic approach:• This starts with formal learning to create a foundation of knowledge
and skills. Training courses and certification paths offer an executiveeducation program to deliver the knowledge employees need to startusing the standards and best practices that have been developed byTM Forum members over years of industry collaboration.
• Then we offer extensive TM Forum resources for social andexperiential learning through our collaboration projects, communities,research and analysis and events.
EXECUTE | Career development26
10Formal learning
20Social learning
High
Realised Value
Low
70Experien allearning
Point solu onsLearning seperate from work
Con nuous developmentLearning integrated with work
• Expert-led educa on
• Cer fica on & conformance
• Professional communi es
• Research & analysis
• Collabora ve R&D
• Catalyst rapid innova on
seCtIon 9
EXECUTE | Career development
EXECUTE | Career Development 27
GET
OF KNOWLEDGE� !�"#$%%������
professionalstrained
Develop a digital workforcein your organiza onContact us to upskill your team tmforum.org/training
I found my TM Forum trainingexperience extremely valuable. Ithelps me provide the appropriateguidance to my API teams atTELUS in our digitaltransformation efforts to simplifyand scale data interchangesthroughout the organization.”Andrew Kumar, Lead / Group Product Manager, Digital Platforms,teLUs
27EXECUTE | Career development
EXECUTE | Leadership & awards28
EXECUTE | Leadership & awardsseCtIon 10
Digital LeadershipThe Digital Leadership Network is designed to bring together the globalcommunity of digital transformation leaders to share ideas and expertiseon successful business transformation and growth journeys. It is tailoredto the needs of CXOs and digital leaders, helping them to shareexperience and knowledge; the network plugs TM Forum’s executive-level members into a unique set of relationships and resources.
tM Forum’s excellence AwardsTM Forum’s Excellence Awards recognize the world’s leading companiesfor their innovative achievements spanning digital transformation,business and IT agility, customer centricity, cross-industry partnering andcollaboration, and product and service innovation.
2019 Highlights
110Completed entries
14Award winners
46%Service Providers
54%Suppliers
50Companiesshortlisted
23Countries entered
Digital leadership firstly requires a clear idea of the businessissues; next an understanding of how modern technologies -such as cloud, big data, AI etc - can help fix these businessissues. Lastly, the possibility for experimentation of ideas andimplementations is crucial. TM Forum helps the industry toshare knowledge and practical experiences in each of theseareas.”
Jian Fan,Group Big Data Chief Scientist,China Unicom
What does digital leadership mean to you?
To meet more digital business leaders and readabout their transformation journeys, visit:
tmforum.org/face-digital-leadership29
30
seCtIon 11
Glossary(AI): Artificial intelligence (AI) is thedevelopment of computer systems capable ofperforming tasks that normally require humanintelligence; this includes visual perception(such as is required for self-driving cars), speechrecognition, decision-making, and translationbetween languages.
API: a set of functions, protocols andprocedures that allow the creation ofapplications which interact with the features ordata of external software components.Although the term API has been around foryears, at the moment there is a major trendtowards connecting ecosystem partners withREST APIs. Check out the TM Forum OpenAPIs and see how widely they are beingadopted as a standard.
Blockchain: is a continuously growing list ofrecords, called blocks, which are linked andsecured using cryptography. A blockchain canserve as an open, distributed ledger that canrecord transactions between two partiesefficiently and in a verifiable and permanentway. By design, blockchains are inherentlyresistant to modification of the data. Check outTM Forum's work on exploring use cases forblockchain relevent to our members.
CEM: Customer experience management(CEM) is the collection of processes a companyuses to track, oversee and organize everyinteraction between a customer and theorganization throughout the customer lifecycle.This is an area that has grown enormously inrecent years and with its customers gettingever more sophisticated, it’s importance is notgoing away.
DevOps: DevOps (development andoperations) is a term used to describe anoperating philosophy where developmentteams and operations teams collaborate andcommunicate much more closely and smallincremental changes are regularly applied tosystems. It looks like DevOps will be key to theagile operation of the future, check out the TMForum member work on this in the AgileOperations toolkit.
DSP: Digital Service Provider (DSP) is acompany that provides an outlet to distributemedia or services in a virtualized environment.Traditional examples are iTunes and Amazon,but as communications becomes just onecomponent of an end to end service, mostcommunication service providers aretransitioning to becoming broader digitalservice providers. That journey is at the heartof this pocket guide.
E2E: End to End (E2E), is a term used to referto the consideration of the entire service. Upuntil recently it meant considering all domainsof a service provider (like the core and accessnetworks), but today it is being used more andmore to mean a service across domains andacross different ecosystem partners as well.Check out the Forum’s work in end to endmanagement and monetization in an IoEcontext.
IoE: The Internet of Everything (IoE) is a broadterm that refers to devices and consumerproducts connected to the Internet andoutfitted with expanded digital features. It is aphilosophy in which technology's future iscomprised of many different types ofappliances, devices and items connected to theglobal Internet. Check out the Forum’s work onhow we manage, monetize and build trustacross this complex world.
Glossary
31
Frameworx: TM Forum Frameworx is a suite ofbest practices and standards that provides acommon vocabulary and the blueprint foreffective, efficient business operations. Itenables you to assess and optimizeperformance using a proven, service-orientedapproach to operations and integration. Thepractical tools available in Frameworx helpimprove end-to-end management of servicesacross complex, multi-partner environments.
NetOps: NetOps (network and operations)network changes are made in a small numberof large, infrequent, upgrades in significantcontrast to DevOps methods where changesare small and frequent. Although many seeNetOps methods as the ‘old way’, we mustrecognise that they have helped us build amulti trillion dollar industry, and so migration ina thoughtful way is important. Check out theForum’s work in this area in the AgileOperations Toolkit.
NFV: Network functions virtualization (NFV) isan initiative to virtualize the network servicesthat are now being carried out by proprietary,dedicated hardware appliances. If successful,NFV will decouple the software service fromthe hardware and decrease the amount ofproprietary hardware that's needed to launchand operate network services. NFV brings withit enormous flexibility, but with flexibility comescomplexity which must be managed. Check outthe Forum’s work on realising the businessbenefits of NFV in our ZOOM project and inour Agile OSS and Agile Operations toolkits.
Omnichannel: Omnichannel uses a variety ofchannels during a customer's experienceincluding research before a purchase. Suchchannels include stores, online stores/website,mobile stores, mobile app stores, telephonesales and any other method of transacting witha customer. Understanding this new way ofinteracting with customers will be critical tobusiness success going forward. Check out theForum’s publications and workshops in this area.
Open Digital Framework: Open DigitalFramework provides the blueprint for serviceproviders to deliver intelligent operations fit forthe 5G era. The framework enables a step-change in business agility, operating cost andcustomer centricity by revolutionizing theoperating model of service providers and theirtechnology partners. Created throughcontinuous global expert collaboration, thisliving framework combines the tools,knowledge and essential standards needed totransform legacy ways of working, processesand underlying IT systems in a singleframework, to enable zero-touchinteroperability and ecosystem partnering.
Orchestration: The arrangement, sequencingand automated implementation of tasks, rulesand policies to coordinate logical and physicalresources to meet a customer or on-demandrequest to create, modify or remove network orservice resources. It is fundamental to thearchitecture of the OSS of the future, but quitea mis-understood concept. Check out the TMForum’s guides in the Agile OSS toolkit.
REST based API: REST (Representational StateTransfer) relies on a stateless, client-server,cacheable communications protocol -- and invirtually all cases, the HTTP protocol is used.REST is an architecture style for designingnetworked applications. See the entry on APIsto understand the importance of this area.
VNF: A virtual implementation of an NetworkFunction that can be deployed on a NetworkFunction Virtualisation Infrastructure (NFVI).Managing VNFs is something that the TMForum ZOOM project has been studying forsome years. An area of particular interest at themoment is how an DSP can select, procure andthen automatically onboard new VNFs intotheir infrastructure. Check out the TM ForumEnabling Digital Marketplaces catalyst for thelatest developments in this area.
Glossary
1. Access and download bestpractices, toolkits & standards
2. Participate in Collaborationprojects that are helping toshape the industry
3. Participate in innovativeproof-of-concept Catalystprojects
4. Member discounts for TMForum events
5. Onsite or online trainingdiscounts
6. Company ConformanceCertification
7. Access exclusive researchreports
8. Participate in industry awards
These are just a few of the benefits of membership. Contact us to discusshow TM Forum can help your company to digitally transform in a 5G world.
to learn more, please visit: tmforum.org/membership
TM Forum membership offers MTN Group andits operating companies the resources requiredto accelerate our digital transformationinitiatives. From digitizing BSS and OSS, to OpenAPIs and microservices, network modernizationand cloud strategies – we are able to collaboratewith peers across industries to shape the digitalfuture, adopt best practices and deliver delightfulexperiences and products to our customers.”
Oluseye Farodoye, Senior Manager API Services, Mtn Group
Membership
seCtIon 12
Why become a TM Forum member?
32
33 Membership
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tmforum.org/membership
34 Notes
Notes
TM Forum helps me in my role as a Principal So�ware Engineer to focus on solving business problems rather than technical problems by providing tried and tested standards for me to use. This saves me me anf gives me confidence that I am implemen ng a solu on that has been ve!ed by the top players in the industry.
Clara van StadenPrincipal So�ware
EngineerGlobetom
www.tmforum.org Printed on recycled paper
TM Forum helps us in identifying best practices and also bringingleading-edge thought to our internal discussions. It is very relevant as weare able to exchange experiences with other CSPs around the challengesthat we have.”
Andre Kriger,Chief Information Officer of Vivo,telefónica Brazil
