Why do I need Mobile Call Recording from Daisy?With an increasing volume of business conversations now taking place on mobile phones, organisations need to ensure that there is the capability to record these calls and SMSs, for reasons such as:

- Regulatory compliance- Dispute resolutions- Improving the customer experience

Daisy smartnumbers enables you to be both MiFID II (Markets in Financial Instruments Directive) and GDPR (General Data Protection Regulation) compliant.

• MiFID II comes into law in January 2018 and mandates that anybusiness involved in trading – or giving advice that may lead up to atrade – needs to have both their calls and SMS messages recorded.

• Under GDPR businesses are prohibited from recording thepersonal conversations of staff, even with consent, and thereforeneed to ensure that while business calls are recorded, personalcalls always remain private. GDPR comes into law in May 2018.

enabling MiFID II and GDPR compliancy

What is Daisy smartnumbers?Daisy smartnumbers powered by Resilient PLC is the next generation of mobile call recording. It is a complete end-to-end compliant solution for reliable recording, secure storage, and transcription to quickly locate and replay recordings. Our solution operates across all UK mobile networks, iOS and Android devices and across both business-provided and BYO devices, with the ability to record business calls and texts while keeping personal calls private.

Daisy smartnumbers

Intelligent MobileCall Recording

we are daisywww.daisygroup.com

V2 - 01.18

Why Daisy for mobile call recording?

Regulatory compliance - ensures SMSs and business calls made to and from your mobile number are recorded and meet both GDPRand MiFID II requirements Secure - cloud-based secure storage and archive of all calls and SMS messages, which is encrypted in transit into the Daisy smartnumbers compliance console Easy to use - monitor business dialogue in real-time through a secure web portal, while keeping personal conversations private for easy data retrieval

Cost-effective - record mobile calls across all iOS and Android devices, without the need to change what mobile network you’re on or buy a dedicated SIM

Trusted - already used by 7/10 of the top global investment banks

Strong mobile partnerships - Daisy has 15 years of experience in mobile, is O2’s largest partner in the O2 Direct Partner Network and represents 70% of Vodafone’s ISP channel

we are daisywww.daisygroup.com

How does Daisy smartnumbers work?

Our service works by capturing all business calls and SMS messages. The recordings are encrypted and stored securely in our cloud-based storage in the Daisy smartnumbers vault.

The smartnumbers compliance console provides a secure portal for compliance officers to review recordings and any associated SMS messages. It can be accessed through a web browser on a PC, tablet or smartphone. The period that recordings are stored is configured during the provisioning process to meet your data retention policies or regulatory requirements. Compliance officers can quickly locate and replay audio recordings and text messages of interest by searching for keywords or phrases in the secure Daisy smartnumbers vault. Our solution provides a full audit trail of all activities on the vault, and digital watermarking of all records to highlight evidence of file tampering.

Capture calls and texts

Recordings are securely stored in the Daisy smartnumbers vault and

automatically transcribed

Analyse, monitor and replay conversations using the Daisy

smartnumbers console

To find out more about Daisy smartnumbers, speak to one of our sales specialists today:

0344 863 3000 enquiries.dcs@daisygroup.com

Any Daisy customer with a phone contract can use our Daisy Duo service and benefit from FREE calls between your landline and mobiles, as our Lines & Calls solution gives you free calls from mobile to landline and landline to mobile.

V3 - 01.18 © Daisy IT Managed Services Limited (CRN: 1983540)

Features in-depth Record business calls and texts• Record calls on-demand without recording personal

conversations, enabling compliance

Answer mobile calls on other phones• Route mobile calls to any phone to overcome issues with

poor mobile signal• Avoid international roaming charges by routing mobile calls

to a fixed-line or VoIP number when abroad• Divert calls to a delegate or voicemail when busy or

unavailable to ensure mobile calls are always answered

Secure storage of recordings and SMS• All data, including recordings and metadata, are encrypted in

transit using TLS and at rest using AES 256 so only you haveaccess to recordings

• Files are encoded with HMAC and access to these files iscaptured in an audit log to provide evidence of tampering

Data assurance and compliance• The smartnumbers platform has industry-recognisedcertifications and a data storage facility that is compliant with EUData protection regulations

Format of voice recordings• Call recordings are stored as .wav files• The smartnumbers compliance console provides a real-time

view of all recordings• Authorised personnel can locate and download files but cannot

delete them from the smartnumbers vault

Transcription of conversations*• Transcription is provided at the highest levels of accuracy and

may be automatically transcribed, enabling the full-text of theconversation itself to be searched and reviewed

*Transcription services are an optional service and incur separate fees