Upload
arief-rahmawan
View
615
Download
0
Tags:
Embed Size (px)
DESCRIPTION
This research about quality management, focused on how to eliminate waste in some industries or manufacturing. Hope you can get some insight here :)
Citation preview
Integration Quality Function Deployment Method (QFD) and Lean Manufacturing
ARIEF RAHMAWANM10158036
Business Administration DepartmentCollege of Management
National Pingtung University of Science and Technology
Taiwan2012
Many manufacturer cannot reach optimum production capabilities
Lean is a management philosophy focused on identifying and eliminating waste throughout a product’s entire value stream, extending not only within the organization but also along the company’s supply chain network
Manufacturer propose to obtain continous improvement
Introduction
Wastedefect
Unnecessary transport and
handling
Unnecessary motion
inventoriesOverproduction
Over-processing
waiting
Goals
QFD
Translate these needs into technical characteristics and specifications
Create quality of product focusing on customer need
Prioritize spoken and unspoken customer wants and needs
Research GAP
Lean only focus in eliminating waste entire the value stream
Quality Function Deployment only focus on customer requirement
Is Structured method used in the process of planning and product development to establish specification needs and desires of consumers, and to evaluate systematically Capabilitas a product or service to meet the needs and desires of consumers (Lou Cohen, 1995)
Quality Function Deployment
Benefit of QFD
Focusing designing new products and services to customer requirements
Able to translate Quality characteristics to be technical specifications
Prioritize design activities. This ensures that the design process is focused on the needs of the customer hierarchy
Able to perform benchmarking
Analyzing the performance of the company's products to the performance of competitors, major company to meet the needs of key customers
Able to clearly define the design direction early in the design process
Focus on design, this will reduce the length of time required for the overall design cycle, reducing time to market for new productsAble to translate input into subtitute quality characteristics
Quality Function Deployment Phases
IDENTIFYING VOICE OF CUSTOMER
CONSTRUCT THE HOUSE OF QUALITY
Product plannin
g
Product design
Process plannin
g
Process control
has a matrix format to capture a number of issues that are vital in the QFD approach.
Translates customer requirements into engineering characteristics to be met by a new product design
Helps how an organization will meet those requirements
House of Quality Matrix
Submatrix in HoQ
Customer requirements (HOWs)
• a structured list of requirements derived from customer statements
Technical requirements (WHATs)
• a structured set of relevant and measurable product characteristics
Planning matrix• illustrates customer perceptions observed in market
surveys. Includes relative importance of customer requirements, company and competitor performance in meeting these requirements
Interrelationship matrix
• illustrates the QFD team's perceptions of interrelationships between technical and customer requirements. Filling this portion of the matrix involves discussions and consensus building within the team and can be time consuming.
Technical correlation (Roof) matrix
• used to identify where technical requirements support or impede each other in the product design. Can highlight innovation opportunities
Technical priorities, benchmarks and targets
• The final output of the matrix is a set of target values for each technical requirement to be met by the new design, which are linked back to the demands of the customer
Relationships Symbol Values
Strong ● 9
Moderate ○ 3
Weak ▽ 1
None 0
Symbol of Relationship in HoQ
Simbol Keterangan
+ Possitive correlation between two technical responses
- Negative correlation between two technical responses
<blank>There is no relationship between the two technical responses
Symbol of Technical Correlation in HoQ
The literature reviewed revealed the following “knowledge” about lean : lean thinking has evolved from the manufacturing environment to be applicable
throughout an organisation and in industries outside manufacturing the term “lean” and its association with “Japanese management” techniques has caused
confusion and difficulty when addressing the topic outside of the manufacturing context interest in research and implementation of lean continues to increase and heavily
influenced by Toyota Motor Company employing lean principles have dominated the “how-to-do” lean literature the majority of research has historically been from engineering and operations
management disciplines with a recent increase of interest from disciplines associated with human resource and organisational development
lean transformations appear to be more successful when strategically aligned throughout the enterprise
Lean Manufacturing
Lean Manufacturing Cycles
• Identify the problem• Define major factor involved• Identify possible causes• Analyze the diagram
Cause Effect Diagram
Supporting Tools
Ishikawa diagram
Pareto Chart
thesis proposal present.pptx
Methodology
Lean
QFD
Waste
Elimination
Premilinary Survey
Study Literature
Formulation the Problem
Waste Identification
& classification
HoQ Relationship
Matrix
Make priorities of Reducing
Waste
Evaluating Standard Operation Procedure
Cause and Effect
Diagram
Creating New SOP
Type of Research• Qualitative• Case Study
Sampling Technique• Data Primer• Stratified Samples
Data Resources• Mass Production
manufacturing
METHODOLOGY
Bhim Singh, S.K. Garg, S.K. Sharma, Chandandeep Grewal, (2010),"Lean implementation and its benefits to production industry", International Journal of Lean Six Sigma, Vol. 1 Iss: 2 pp. 157 – 168
Chan, Lai-Kow., Wu, Ming Lu., (2002) “Quality function deployment: A literature review”, European Journal of Operational Research, 143 pp. 463 – 497
Holweg, Matthias, (2007) “The Genealogy of Lean Production”, Journal of Operations Management 25 pp. 420 – 437
Raharo, Hendry., Brombacher, Aarnout C., Xie, Min., (2008) “Dealing with subjectivity in early product design phase:A systematic approach to exploit Quality FunctionDeployment potentials” Computers & Industrial Engineering 55 pp. 253–278
Vatthanakul , Suteera., Jangchud, Anuvat ., et al. (2010) “Gold kiwifruit leather product development using Quality function deployment approach” Food Quality and Preference 21 pp. 339–345
Kyle B. Stone, (2012),"Four decades of lean: a systematic literature review", International Journal of Lean Six Sigma, Vol. 3 Iss: 2 pp. 112 - 132
References
Thank You