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Existing tech is redefining business operations,
making it more customer-oriented.
3XGrowth in Hybrid
Cloud Adoption by
enterprises
86%of consumers are
willing to pay more
for an upgraded
experience
$96BnUCaaS Market size
is forecast to reach
USD 96.0 billion
by 2023
51.8%of all internet traffic
comes from bots
Business Voice Assistants
84%of companies expect to
increase their focus on
customer experience
TODAY,
Refined by technology.
Adoption of Cloud
Disruptive Digital initiatives
Richer User Experience
UCaaS
Tight mobile integration
Time to market efficiency
Business Voice Assistants
SOUGHT TODAY
Source: Gartner Forecast 2017-18
Emerging tech will be disruptive. Delivering
experiences on the customer’s fingertips will be vital.
TOMORROW,defined by innovation.
AI Foundation
Intelligent Apps and Analytics
Intelligent Things
Digital Twin
Cloud to the Edge
Conversational Platforms
Immersive Experience
Cyber Security
SOUGHT TOMORROW
2018Battles for
smartphone-based
AR and MR to heat
up in 2018
12.9%Expected growth rate
in Unified messaging
during 2016-2022
21BnConnected sensors
and endpoints by
2020, digital twins
will exist for billions
of things
92%of companies have
experienced commercial consequences due to
data breach
$23BnExpected reach of
business intelligence
and analytics market
by 2020
Source: Gartner Forecast 2017-18
I.T. has evolved,
as the catalyst for business impact. A gap however exists.
BusinessesIn need of solutions RELEVANT to
their technology landscape
Technologies
Disruptive and evolving
IT / ITeS
BFSI
Retail
Hospitality
Manufacturing
The Divide
Biometrics
Digital
Robotics
AI
3D Printing
All that talk about
digital disruption
What happens afterwards?
All that buzz about Cyber
Security
How does one come about it?
We all know that businesses
need emerging tech
Who knows how to get it?
Everyone agrees on the
need for New Networking
Infrastructure and SDN
How to get it implemented?
Ample concerns over
new age data threats
How to secure your enterprise against them?
QUESTIONSthat pose themselves on
the verge of tech &
tomorrow.
``
The trusted go-to technology solution
integrator to architect, deploy, manage and
secure your IT environment through
customized solutions and services that
accelerate your business.
Enter AGC
`
Optimize
Operating Costs
SPEEDAHEAD WITH
AGC
Integrating Tech.
Accelerating Business.
Increase Market
Penetration
Ensure Organizational Risk
and Compliance Adherence
Accelerate
Revenue Growth
Deliver Return
on Technology
Investments
Improve
Operational Efficiencies
`
AGC INTEGRATES,
accelerates and augments businesses. And this let’s
you concentrate on your core operations.
GOING GLOCAL
Knowing what works
where. Global thinking…
local linking.
TECH INTEGRATION
to enable richer customer
experiences.
BUSINESS ACCELERATION
by managing the entire IT
infrastructure.
BETTER
ENGAGEMENTS
Solutions that help clients
engage better and stay
connected.
ENHANCE & EXCEED
Evolution of technology
landscapes to help clients
amplify their objectives.
ORCHESTRATION
Enable future success by
the symphony of emerging
tech and business needs.
TRUE EVOLUTION
Of customer journeys
through digital-centric
interactions.
QUICK RESPONSE
Highly qualified skill-sets
available 24/7 globally.
IN THEMIDDLE EAST
Revolutionising through
UC and AI solutions
IN INDIA
By being a leader in the
Enterprise
Communication space
for over 3 decades
IN AFRICA
By spearheading IT
management with
newfound customer-
centricity.
IN US & CANADA
Evolving new markets
through emerging tech.
GLOBAL TO GLOCAL.
IN AUSTRALIA & NEW ZEALAND
By enabling a culture of
true digital
transformation.
Demographies and the difference
made by AGC.
IN ASEAN
By enabling better
experiences and
empowering customer’s
customer.
• Dallas
• Florida
• Minneapolis
North America
UK• London
Saudi Arabia• Riyadh
UAE• Dubai
Kenya• Nairobi
Singapore
Philippines• Manila
New Zealand• AucklandAustralia
• Melbourne
• Sydney
India
• Mumbai
• Bangalore
• Chennai
• Gandhinagar
• Gurgaon
• Hyderabad
• Kolkata
• Pune
Global & India HQ
US HQ
GLOBAL CUSTOMER FOOTPRINT.Across 5 continents and 9 countries.
CUSTOMER ORGANIZATIONIMPERATIVES.
Revenue Growth
Superior Customer Service
Business Efficiency
CEO CFO CIO CDO CISO
Risk & Compliance
Cost Reduction
Cash Flows
Investment
Protection
ROTI
Rapid Deployment
Consumer
Experiences
Digital Transformation
Initiatives
Influencers
Cyber Security
Regulatory
Compliance
Security
Architecture
Profitable Growth • Customer Experience • Compliance • Operational Efficiencies
AGC’s3R APPROACH.
The Roadmap to
Technology Integration.
Understanding industry
landscape, gauging
business futures,
securing it and aligning
the relevant technology
from global leaders.
RELEVANCE
Deep relationships with
our technology players,
directed towards helping
our customer succeed.
RELATIONSHIPS
30 years of dedicated
efforts towards
delivering objective
results aligned to the
larger customer
organization, but driven
by technology.
RESULTS
CUSTOMER ORGANISATIONREQUIREMENTS.
`
SERVICES.
For DigitalEnablement
For yourAudio-visual and
Multimedia Integration
Guardian
Support
Services
Professional
Services
G-SoC
N-SoC
Managed
Services
For the Securityof your systems
For yourInfrastructure
SOLUTIONS.
`
SERVICES.
Digital Transformationand Applications
Unified Communications
Guardian
Support
Services
Professional
Services
G-SoC
N-SoC
Managed
Services
Cyber SecurityCYBER-i
Data Centreand Edge IT
SOLUTIONSFOR YOU.
With every solution,
AGC adds value and
innovation.
Combining communications to
amplify UX and CX
CYBER-i redefining security
softwares to fortify businessesHarnessing emerging tech to
enable true transformation
UNIFIEDCOMMUNICATIONS
CYBER SECURITYCYBER-
Reinforcing infrastructure to
enhance network performance
DATA CENTREAND EDGE IT
DIGITALTRANSFORMATIONAND APPLICATIONS
`
i
UNIFIEDCOMMUNICATIONS.
Combining communications
to amplify UX and CX.
IP Communications
We specialize in solving new
generation communication
needs of your Enterprise
Digital MultimediaIntegration
User analysis, design network analysis,
audio-visual integration, and video
conferencing infrastructure deployment
Contact Centers
Voice – inbound/outbound,
self-service solutions, multimedia
management, video-based contact
centers, CRM integrations
Collaborations
AGC enables a converged Audio Video
environment through collaborative and
interactive tools to create conference
rooms, board rooms, training rooms ,virtual
classrooms and multipurpose halls
Redefining security softwares
to fortify businesses.
CYBER-i. GOVERNANCE RISK &COMPLIANCE
SECURITY ASSESSMENT &MANAGEMENT
THREAT MANAGEMENTSOLUTION
USER & ENTITYBEHAVIOR ANALYTICS
(UEBA)
DATA CENTRE &EDGE IT.
Reinforcing infrastructure to
enhance network performance.
HYPER CONVERGED INFRASTRUCTURE (HCI)
PRIVATE
CLOUD
SDN
MOBILITY
Harnessing emerging tech to enable
true transformation.
DIGITAL TRANSFORMATION & APPLICATIONS
Automation
Customer Experience
Customer Engagement &
Loyalty
• CX measurement
• NPS analytics
• Customer Effort Score
Operational
Efficiency• Gamifications, WFM
Customer Journey
• Interaction Analytics• Contact Centers
• Omni Channel
• Self-service
• Voice Biometrics
• RPA
• Artificial Intelligence
• Desktop automation
• Chat and Speech bots
`
Tech support to enable process
harmony
GUARDIAN SUPPORT SERVICES
Analyzing your IT landscape to make
your enterprise future-ready
PROFESSIONAL SERVICES
Reimagining networking to
ensure borderless workflow
G-SoCN-SoC
Ensuring system efficiency to
accelerate business
MANAGED SERVICES
SERVICES SOLIDIFYING THE SOLUTIONS.
Ensuring business connectivity.
AGC Services
Reactive Value Added Services
Preventive
ServiceProactive
GUARDIAN SUPPORT SERVICES.Tech support to enable process harmony.
PROFESSIONALSERVICES.
Analyzing your IT landscape
to make your enterprise
future-ready.
CONSULTING DEPLOYMENT
TECHNOLOGYLANDSCAPE
REVIEW
DESIGN
TECHNOLOGYUPGRADES
CUSTOMIZATION AUDIT
Maintaining high availability by
proactive monitoring of IT
infrastructure
aMONITOR
Support and administration of IT
infrastructure
aMANAGE
GReimagining networking to
ensure borderless workflow.
Security Operations Centre
Network Operations Centre
MANAGED SUPPORT SERVICES.Ensuring system efficiency to
accelerate business.
CLOUDCOMPUTING SERVICES
ENTERPRISE SERVICE
MANAGEMENT
INTEGRATED MANAGEMENT DATA CENTRE SERVICES
Designservices
Transition Services
Operational services
Improvement Services
• Customer Experience Center (CECs)
• Global Network Operation Centres (G-NOC)
• Global Security Operations Centre(G-SOC)
• Across Mumbai, India and Dallas,
Texas
• ISO/IEC 9001:2008 and 27001:2013 certified
• SOC2 Type 1 Certified
• Certified manpower and expertise across technologies and services
• Equipped with delivery teams of Solution Architects, Projects Managers, Implementation Champions and Service Experts
• Excellence Award for AGC Networks by Institute of Economic Studies (IES)
Fully Operational Centres
Champions
Certifications
BE EST ASSURED.
AGC is equipped, certified and
driven towards the customer
organization.
RB
OUR CREDIBILITY.
Is best answered by
our clients.
Thanks, AGC team for completing the
Avaya IP office solution integration with
technicolor-Bangalore facility. A big thank
you for all the team who were involved
directly or indirectly from AGC team to
make this happen.
- Technicolor
The level of service and dedication which your
engineers have shown is commendable. We
expect the same level of service in times to come.
Very well done AGC Team for timely action.
- Schneider Electric
OUR CREDIBILITY.
Is best answered by
our clients.
Thank you for the quality of service provided by
your team. We sincerely appreciate your
efficient and gracious customer service. We
are satisfied with your team who has been
deputed for here to look into the technical
issues of our site. We look forward to
continuing this relationship.
- Apollo Tyres Ltd
ENABLING EXCEPTIONAL HOSPITALITY
AGC augmented user experience for Asia’s
largest group of hotels.
AGC enabled customers to gain real-time experience of the chat application or simply place
a request for a callback. This functionality has been integrated across multiple properties of
our customers. Building a seamless “Click to Chat and Web-call-back” functionality for
guests. AGC enabled interactive chat functionality helped the client to catapult sales, and
boost conversions. Analytics derived from the solution helped the client to provide
exceptional experience to customers.
Augmenting user experience for Asia’s largest group of hotels.
THE CLIENT
Asia’s leading group of hotels with revenues over INR 19 billion and
having a chain of 125 hotels and resorts in India & overseas,
headquartered in Mumbai.
THE CHALLENGE
Re-launching a new interactive website with channels for real
time customer engagement.
THE SOLUTION
Building a seamless “Click to Chat and Web-call-back” functionality for guests. The solution
proposed is a cloud based offering from AGC.
THE OUTCOME
• Click to chat
• Customers fills in basic information such as Name & Reason for contact
• Request is routed to first available agent
• Agent reviews the basic information filled by the customer, their GPS location
(if enabled by customer) and initiate the chat.
• Post completion of chat; Agent disposes request in their backend system
WEB CALL BACK
• Option to be called back immediately on schedule time
• Customer fills their details, contact number and date/time to be called back
• System routes the request to available agents routing is done based on
customer requested date and time
• Agent previews call back request, then dials out to customer to connect
THE
BENEFIT
• The digital channel has helped customer to improve sales, customer booking conversions on Chat and in resolving queries etc.
• Chat conversations are conserved for analytics to provide customer insights such as, What they enquire, Geo Location, Sentiments,
How they perceive the Brand.
• This Chat functionality is also Mobile enabled (Responsive)
`
3 DECADES.of integration, innovation
and customization.CUSTOMERS
3000+CERTIFICATIONS
700+AWARDS
29+
COUNTRIES
09+
INDUSTRY
VERTICALS
07+
GLOBAL PARTNERS
30+
THE JOURNEY SO FAR.
1994
Appointed
AT&T’s SI In
India
Where the
evolution began
Incepted as
Tata Telecom
Ltd
1986 1996
The
Partnership
for Progress
AT&T carves out Lucent
Technologies.
Lucent spins off Enterprise business as
Avaya.
Tata-Avaya JV takes shape
2004
Avaya to AGC
Avaya buys TTL
stake, forms
Avaya Global
Connect
2010
Rechristened and
Reimagined
Renamed as AGC Networks
Ltd.
Acquired by Essar
2011
AGC goes
global
Expansions into
North America
& MEA
2014 – 2017 +
AGC amplifies
Enabling the M3 -
Multi Solutions
Multi Alliances
Multi Geos
EXPERIENCE.AGC’s New Generation Technology Integration.
LET’S CONNECT
+91-22-666 17 300 / 400 +91 22 6704 5888
www.agcnetworks.com