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Integrating Services to Meet Citizens’ Complex Needs. Australian Public Service reforms and the White Paper on Homelessness Adrienne Gillam Regional Operations Centre Adelaide. Scoping the problem. Gambling addiction. Legal problems. Substance abuse. Family breakdown. - PowerPoint PPT Presentation
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Integrating Services to Meet Citizens’ Complex Needs
Australian Public Service reforms and the White Paper on Homelessness
Adrienne Gillam Regional Operations Centre
Adelaide
Integrating Services to Meet Citizens’ Complex Needs
Gambling addiction
Family breakdown Financial hardship
Mental illnessCrime
Substance abuse Legal problems
Housing stress
Scoping the problem
Child abuse
Integrating Services to Meet Citizens’ Complex Needs
Joined-up services
• Principles of effective service integration
• How can policy be effective across sectors?
• How can services integrate effectively in
practice?
• What barriers prevent services integrating?
Integrating Services to Meet Citizens’ Complex Needs
Australian Public Service Reforms
“ Services for citizens need to be better integrated and more appropriate to citizens’ life experiences and needs... There are opportunities to improve services within the [Australian Public Service], across governments and with the community and private sectors. The Blueprint proposes a systematic evaluation of how services are delivered from the citizen’s perspective, in order to develop a whole of government strategy.”
Integrating Services to Meet Citizens’ Complex Needs
Integrating services
• Integration can take many forms
• Joining up services has short-term costs and
long-term benefits
Integrating Services to Meet Citizens’ Complex Needs